595 Service Management jobs in Thailand

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

• Monitors operational performance metrics on a day-to-day basis.
• May assist with conducting analysis of operational performance metrics.
• Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
• Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
• Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
• Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
• Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
• Ensures the continuous delivery of the service according to the service level agreement (SLA).
• Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
• Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
• Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
• Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
• Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
• Works in collaboration with the transition team ensuring the transition of service contracts into operations.
• Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

• Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
• Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
• Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
• Assertive in approach, displaying persuasion and influence ability.
• Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
• Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
• Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
• Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
• Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
• Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology, computer science, or a related field.
• Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

• Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
• Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
• Seasoned demonstrable vendor management experience.
• Seasoned experience in developing and implementing improvement plans and services.
• Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

• Monitors operational performance metrics on a day-to-day basis.
• May assist with conducting analysis of operational performance metrics.
• Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
• Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
• Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
• Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
• Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
• Ensures the continuous delivery of the service according to the service level agreement (SLA).
• Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
• Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
• Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
• Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
• Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
• Works in collaboration with the transition team ensuring the transition of service contracts into operations.
• Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

• Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
• Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
• Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
• Assertive in approach, displaying persuasion and influence ability.
• Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
• Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
• Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
• Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
• Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
• Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology, computer science, or a related field.
• Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

• Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
• Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
• Seasoned demonstrable vendor management experience.
• Seasoned experience in developing and implementing improvement plans and services.
• Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Job Description:

• ดูแล ติตดาม ควบคุมการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจของธนาคาร รวมถึงดำเนินงานของสาขาต่างประเทศ รวมถึง Subsidiary
• วิเคราะห์และรวบรวมข้อมูลที่เกี่ยวข้อง เพื่อนำเสนอปรับปรุงแผนต่างๆ ด้านการบริหารความต่อเนื่องทางธุรกิจ
• ประเมินประสิทธิภาพของแผนการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจ และให้การสนับสนุนหน่วยงานต่างๆให้สามารถจัดทำแผนการดำเนินงานด้านการบริหารความต่อเนื่องทางธุรกิจได้มีประสิทธิภาพ
• ติดตาม วิเคราะห์ข้อมูล และหลักเกณฑ์ด้านการบริหารความต่อเนื่องทางธุรกิจ รวมถึงทบทวนนโยบายการบริการความต่อเนื่องทางธุรกิจ
• ดูแล ประสานงาน สนับสนุนหน่วยงานอื่นๆ และ CMT ในกรณีเกิดเหตุวิกฤติ

Qualification:

• Master degree in Engineering,Computer Science,Information Technology, Business Administration,Economics or any related field
• Experience in Business Continuity Management, Operational Resilience, Risk Management, Project Management Operational Risk, will be advantaged
• Good communication skill with all levels of employees and strong team player
• Fluent in both written and spoken in English (TOEIC 700 or equivalent)
• Computer literate in Microsoft Word, Excel and Power Point
• Must be exempt from military service

Working Location: Operating at Silom Head Office

If you require more information, please contact Khun Sitthi Tel

Responsibilities

• Survey and investigate pain-points, unnecessary processes within Consumer Team (IT, Business, Strategy and etc.) to understand the processes and pain points and adjust proper processes to reduce the pain, assigned process scope and coordinating new process development.
• Identify process improvement enablers, develop new process requirements and liaise with all assigned teams and assigned process scope.
• Provided standard templates, guidance, and improvement plans to support Process Improvement Plan
• Initiate measurable and suitable mean to measure the maturity level of the Consumer teams, practice with discipline and find improvement according to the Comsumer's nature.
• Prepare and maintain dashboard to track, report and notify the teams in term of production stability, product quality, value of features, vendors quality, process improvement savings, benefits and results
• Prepare materials and present progress and accomplishments to any related teams periodically

Qualification:

• Bachelor's degree in IT/ Computer Science/ Computer engineering/ Industrial Engineering
• IT Background
• Process improvement Ideation
• Agile methodology with advance knowledge
• PMO/Process Improvement/PO/PM/ Business Analyst, experienced
• Candidate with experience in Consumer Banking or Branch operations will be given special consideration.

Skills:

• Strong Analytical Skills: Ability to analyze complex data and make informed decisions.
• Leadership: Guiding teams effectively and inspiring trust.
• Business Awareness: Understanding the business environment and market trends.
• Strategy Management: Developing and implementing strategic plans.
• Methodical, Investigative, and Inquisitive Mind: Approaching problems with a systematic and curious mindset.
• Presentation/Documentation Skills: Creating and delivering clear presentations and documentation.
• Proficiency in English: Strong command of the English language.

Working Location: Operating at Silom Head office, Bangkok (On-site 5 days, Monday-Friday)

If you require more information, please contact K. Nim (Ar-titaya) Tel: ,

• Provide business improvement solutions and design internal control principles to ensure effectiveness and efficiency of operations, business process and compliance with standards, rules, and regulations of company.

• Develop and maintain the End-to-End process.

• Lead improvement project or initiative to improvement critical operation process.

• Work with cross-functional teams to coordinate and streamline business processes.

• Develop E-form and approval flow based on requirements using Microsoft SharePoint ,Power Automate and Power Apps.

Job Description :

• Stakeholder Collaboration : Work closely with stakeholders (business units, IT teams, external vendors) to gather, analyze, and document business requirements.

• Process Evaluation : Evaluate business processes, identify areas for improvement, and propose actionable solutions.

• Documentation : Develop functional specifications, business process models, and use cases to guide system development and ensure alignment with business needs.

• Liaison Role : Serve as the intermediary between business teams, IT departments, and vendors to ensure project goals are aligned and communicated effectively.

• Data Analysis : Perform data analysis to support business decision-making, generate insights, and contribute to process optimization.

• UAT Support : Assist in user acceptance testing (UAT) to ensure that the final solution meets the business requirements and user needs.

Qualifications:

• At least 3 years of experience in one or more of the following roles: Product Owner, Business Analyst, Project Manager, or Product Manager.

• Educational Background: A Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.

• Experience with business requirements documentation and process modeling.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills to work effectively with diverse stakeholders.

• Proficiency in data analysis tools, such as Excel or SQL.

Additional Skills (Preferred):

• Experience with project management tools (e.g., JIRA, Confluence).

• Experience in related supply chain activities (e.g., warehouse management, inventory, logistics, reverse logistics).

• Experience with ERP module implementation

"Work Where Wow, Happens Every Day"

Become Our:Infrastructure Service Management Professional

Why You'll Love Being Part of Our Team:

Join KBTG – where innovation drives impact With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future

How You'll Make an Impact:

• Ensured adherence to software licensing agreements, reducing legal and financial risks associated with vendor audits.
• Identified unused and underutilized software licenses, enabling reallocation and cancellation to save costs across departments.
• Implemented processes to manage software from procurement to retirement, resulting in better visibility and control
• Enabled real-time inventory synchronization and automated workflows, improving data accuracy and operational efficiency.
• Delivered actionable insights through customized reports for management, supporting strategic decisions and budget planning.
• Provide guidance to junior teams, sharing expertise and best practices
• Work with related parties including external partners to achieve assigned missions

What Will Set You Up for Success:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• 3+ years of experience in IT Asset Management or Software Asset Management
• Strong knowledge of software licensing models (Microsoft, IBM, Red hat, Oracle, etc.)
• Familiarity with ITAM tools such as ServiceNow, Flexera, Snow, or equivalent
• Analytical mindset and attention to detail
• Excellent communication and stakeholder management skills

Embracing IDEA (Inclusion, Diversity, Equity, and Accessibility):

At KBTG, diversity fuels innovation. We embrace different perspectives, foster an inclusive culture, and create opportunities for growth. Be yourself, make an impact, and grow with us. Join us.

Rewards That Go Beyond the Paycheck:

• Hybrid Working – Balance office collaboration and remote flexibility.
• Competitive Provident Fund – Secure your future with high contributions.
• Financial Wellness – Expert support and tools for managing finances, including home loans.
• Comprehensive Health Coverage – Enjoy peace of mind with top-tier health insurance and annual health check-ups for you, your spouse, and your children.
• Flexible Benefits – Customize your perks with generous policies, including support for work-from-home equipment, wellness, and more.
• Wellness & Comfort – Recharge in our Nap Room, enjoy occasional massages, and access mental wellness support via Occa.
• Business Travel & Commuting Support – Enjoy Grab for Business rides and other travel perks for professional journey with ease and convenience.
• Continuous Learning – Access Udemy, Coursera, and top training programs.
• K Point Reward – Earn points and enjoy exciting rewards as you grow with us.

Job Descriptions:

• Lead design, continuous improvement of the ITSM processes such as incident management, problem management, change management and SLA
• Monitor and tracking to ensure the incident and problem management process that execute meet incident/problem SLA
• Lead IT NOC (monitoring) Team for online system and EOD batch to ensure all system availabilities meet SLA (Uptime)
• Ensure the availabilities of application, infrastructure and other tools necessary for the delivery of high quality IT Service
• Work with platform Engineering Team for Cloud infrastructure, monitoring tool
• Work with Helpdesk/Endpoint Team for Laptop, O365, AzureAD,Sharepoint and Endpoint security

Qualifications:

• At least 10 years works experienced in IT Service Management, Incident Manager, IT Operation, NOC/SOC, IT helpdesk
• 5 to 8 years experience working with the ITIL Frameworks and leading and ITSM tool and/or process team
• Experience with Cloud infrastructure, Cloud monitoring and Cloud Security
• Knowledgeable in System Admin, DBA and Network
• Practical experience of ITIL and ITIL certifications
• Strong leadership and team management skills with a customer-focused approach.

The IT Service Management (ITSM) Department is accountable for designing, implementing, and maintaining processes to deliver high-quality IT services that align with business objectives. It ensures that IT services are efficient, reliable, and continuously improved to meet organizational needs. Evaluating risk and impact of each change and coordinating with change authority to authorize Service Change Requests (SCR) Authorizing release and deployment plan, as well as authorizing execution of change deployment. Updating Configuration Item (CI) records to the Configuration Management System (CMS) and update Service Catalogue upon transitioning new or changed services

Qualifications:

• Bachelor's Degree in IT, Computer Science, Computer Engineering, or a related field.
• Over 6-10 years of experience in IT Service Management
• Proficient in Windows Server and Oracle Server
• Experience in Information Technology Infrastructure Library Framework (ITIL)
• Experienced with application platforms, IT Change Management: Implement and manage standardized processes for IT system changes to minimize disruptions. Evaluate, approve, and schedule changes through a Change Advisory Board (CAB).
• Configuration and Asset Management: Maintain an accurate Configuration Management Database (CMDB) for IT assets and services. Track and manage IT resources, accountability
• Service Improvement: Continuously assess and improve IT processes and services to enhance quality and efficiency. Conduct post-incident reviews, audits