82 Service Management jobs in Thailand

To problem-Solving (Corrective, Detective, and Preventive) for Corporate Application.
To analyze and Improvement of fault management.
To release automate script and job monitoring for fault and abnormal data.
To Enable for learning to be multi-skill (System Admin & DBA).

**Qualifications**: Bachelor's Degree in Computer Engineering, Computer Science, IT or in a related field.
0-4 years experience in programming and coding.
Skills in Java, C#, PL/SQL, and UNIX.
Skills in Database for example Oracle Database, Microsoft SQL, etc.
Able to work under pressure and service mind.
Recruiter Tarin Jantarajaturong (ธาริน จันทรจตุรงค์)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

To coordinate & problem - solving (corrective, detective, and preventive) for CRM service; Interaction Management(IM), Super Screen and Siebel CRM

**Job Description**:

- Job Descriptions:

- To problem-Solving (Corrective, Detective, and Preventive) for CRM service; Interaction Management(IM), Super Screen and Siebel CRM
- To analyze and Improvement of fault management
- To release automate script and job monitoring for fault and abnormal data
- To Enable for learning to be multi-skill (System Admin & DBA)
- Qualifications:
- Bachelor’s Degree in Computer Engineering, Computer Science, IT or in a related field
- At least 0 - 4 years' experience in programming and coding
- Skills in Java, C#, PL/SQL, and UNIX
- Skills in Database for example Oracle Database, Microsoft SQL, etc.
- Able to work under pressure and service mind

Recruiter

Sunisa Bunsalee (สุนิสา บุญสาลี)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Title** : Onboarding & Offboarding Lead and Service Management Lead
Job Purpose: Responsible for facilitating ownership of customer service excellence throughout Iron Mountain
Job Responsiblities:
? Ensure that all staff have a clear understanding of the company's vision and goals for Customer Service Excellence, and of their organization's respective contribution
? Develop and deploy customer service strategy including characterization of strategic customer segments and implications for charters and roles, and systematic collection and application of customer service insights for strategic advantage and growth
? Coordinate the various roles associated with customer service management throughout the Cluster, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touch-points
? Standardize customer care processes and workflows for better efficiency and effectiveness
? Centralize decision-making and leadership
? Promote automation to manage resources better
? Optimize resources and knowledge throughout the Cluster
? Establish and roll out a customer service maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve
? Develop an efficient portfolio of customer service insights and analytics that provide an integrated single view of each customer, a 360-degree view of customer service for each segment, a delightful service for participants, and reports that compel strategic action systematically across the Cluster
? Leads and directs the Customer Service, Customer CARE, and Customer Experience Teams, responsible for creating a central Care office, people, equipment, permanent and temporary workforce, and individual and collective performance of the team. Manages resources so that all customers are served even in times of system change and crisis such as BCP events
? Develop and implement best practices with a fully integrated, centralized, documented issue resolution and escalation process. Implement communication processes between internal Departments to provide an outstanding experience for all customer contact points in the business
? Improve web penetration by managing the business's web interfaces with the customers including a web help desk, web training, web promotions, and web rollout projects with customers
? Managing people and ensuring good job fit
? Develop, train, coach, and motivate staff to achieve a high productivity level to realize the Company's vision
? Ensure compliance to policies and procedures relating to ISO and audit standards, in the conduct of departmental activities to observe the Quality Management System and for continual improvement
? To perform other responsibilities and duties that may be assigned from time to time
**Requirements:**
? Possess qualification in quality management will be an added advantage Experience
? Proven track record of high performance at the management level
? Experience in change management and multi-department issue resolution processes
? Proven ability to contribute and work in a self-managed team environment
? Experience in a business-to-business customer service environment is an advantage
? Previous exposure to customer satisfaction surveys is preferred
? External or internal audit experience Skills and Knowledge
? Customer service skills, customer empathy, and objection resolution
? Google Suite/Microsoft Office
? Presentation and communication skills both verbal and written
? Technology savvy
? Willing to work in Samut Prakan, Thaila
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0090970

**Benefits**:

- 1 month of corporate training and constant mentoring.
- Stable monthly salary + yearly increase depending on the branch results.
- 5 day working week.
- Possible career growth.

**Requirements**:

- Fluent English.
- Orientation to achieving goals, excellent communication skills;
- Problem solving skills;
- Working experience in Sales Customer Service or Marketing.

**Duties**:

- Participation in promotional campaigns outside of the office (distribution of advertising material, communication with potential partners of the company).
- Processing requests and feedback from passengers and drivers after trips (online or on the phone face-to-face).
- Tracking the quality of the provided service.

ประกันสังคม,โบนัส,ค่าล่วงเวลา

ปริญญาตรี

1 ปีขึ้นไป

Interpersonal Skill

Service Minded

ธุรกิจให้บริการรถรับส่งและส่งของ

**Tasks and Duties**:

- Assist customers with travel arrangements such as recommending and making dinner reservations or changing flights.
- Purchase tickets for events, shows, concerts, and excursions
- Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
- Arranges for interpreters or translators when needed.
- Performs other related duties as assigned.

**Tasks and Duties to be added at a later stage**:

- Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.
- Arranges sightseeing and other tours.
- Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
- Provides various business services such as shipping packages and assisting with printing needs.
- Plans and schedules special events, parties, or meetings.
- Fulfills unusual requests such as arranging adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.

**Qualification for Concierge / Customer Service**:

- Minimum of 2+ years of high net-worth client-facing experience.
- Proficiency in English; multilingual (namely, Japanese) is strongly preferred
Excellent communication skills.
- Excellent knowledge of trendy attractions and establishments.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time management.
- Aptitude in resolving issues with a customer-focused orientation
Excellent administrative skills.
- Basic computer literacy skills and talent for technology.

**Benefits**
- 100% remote work
- Unlimited day off
- Competitive salary
- Salary adjustment according to performance and skills
- Computer notebook
- Electricity bill support
- Team building Activities
- Company Outing
- Company Parties
- Personal development course: soft skills & hard skills training, books, in house training
- Online and onsite workshops i.e., blend and brew coffee, candle,
- Knowledge sharing session both internal and external
- Mental health
- Health check up
- Health insurance : IPD, accident and surgery
- OPD
- Dental care
- Social security
- Well-being i.e., mental health, spa, fitness, travel, etc.

Admin and Customer Service
- Normal English
- Location : Samui

Benefits:

- Basic salary with high commission
- Social Security
- Annual Holiday

Tel : K.Guitar

ประเภทของงาน: งานประจำ

Job Req Number: 56871
Time Type: Full Time

Title: Customer Service Agent

Location: WH Prachinburi

Reporting to: Manager, Operation, Solutions Thailand

Position Requirements:
School level:
High School / Diploma / Bachelor Degree

**Language**:
English / Thai

Minimum experience:
3 years

Computer skills:
MS Office

Position Functions - Principal Accountabilities:
1. Verify incoming documents and perform data entry in the WMS.

2. Verify the goods requisition documents and record information in the WMS.

3. Check and change the status of products in the WMS.

4. Prepare and send reports of incoming and outgoing goods and the number of inventory.

5. Check and arrange documents for storage.

6. Prepare and follow the management system ISO9001, ISO14001, ISO45001.

7. To participate and support activities related to Environmental Management System and Occupational Health and Safety Management System of the DSV.

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Job Req Number: 56871
Time Type: Full Time

Title: Customer Service Agent

Location: WH Prachinburi

Reporting to: Manager, Operation, Solutions Thailand

Position Requirements:
School level:
High School / Diploma / Bachelor Degree

**Language**:
English / Thai

Minimum experience:
3 years

Computer skills:
MS Office

Position Functions - Principal Accountabilities:
1. Verify incoming documents and perform data entry in the WMS.

2. Verify the goods requisition documents and record information in the WMS.

3. Check and change the status of products in the WMS.

4. Prepare and send reports of incoming and outgoing goods and the number of inventory.

5. Check and arrange documents for storage.

6. Prepare and follow the management system ISO9001, ISO14001, ISO45001.

7. To participate and support activities related to Environmental Management System and Occupational Health and Safety Management System of the DSV.

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

**Orami Thailand**
- Thailand
- Unspecified

**SKILLS REQUIRED**

Customer Service, Communication, KPI, English, Management

**ABOUT COMPANY**

Online Shopping Destination for Women in Southeast Asia - Commerce, Content & Community

**JOB DESCRIPTION**

Industry: e-commerce

Experience: Mid-High level

Location: Bangkok

Benefits: Salary, Medical, Dental and Life Insurance, Annual Performance Bonus
- Analyze and clarify functional and nonfunctional requirements in collaboration with IT, warehouse, supply chain and buyer.
- Develop feedback and complaint procedures for customers to use.
- Day to day management of customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness.
- Build a positive team culture with strong positive engagement.
- Plan and maintain efficient operations by designing, implementing and evaluating processes and policies; monitoring and analyzing customer queries statistics; adjusting staffing schedules to match support needs; identifying and resolving problems; implementing necessary changes from regular audits, to drive productivity, quality and customer-service standards.
- Prepare performance reports by collecting, analyzing, and summarizing data and trends.
- Maintain customer service targets by monitoring daily operations; researching and resolving escalated calls, improving resolution rate.
- You will develop plans, CS procedure and scripts based on evolving requirements for Customer Service Agents to perform the best in class service to the customers.
- Estimate, prioritize, plan, and coordinate activities with development teams.
- Conduct exploratory testing on an evolving leading-edge project with a special focus on quality of user experience, and proactively suggest improvements to our platform.
- Log, track, regress and provide thorough details and steps to reproduce.
- Regularly communicate progress of quality status, provide user feedback, and ask clarifying questions, and generally support the team to optimize the Customer Service Business Process.
- Measuring and reporting. Agree on priorities and standards and then manage the CS team to deliver them.
- Handling customer complaints or any major incidents. - Investigating and solving customer problems.