642 Service Specialist jobs in Thailand

About CHG-MERIDIAN:

CHG-MERIDIAN is a world leader in providing finance solutions for the acquisition of IT, industrial and healthcare equipment. We are active in 30+ countries worldwide. Our customers include international corporations, SMEs, public authorities, and healthcare providers. For more than 40 years, we have been combining growth, digitalization, and sustainability for our customers based on the contemporary principles of the circular economy. As we continue to expand, we are investing in a strong and agile finance function capable of scaling with the business.

About the Role:

As CHG-MERIDIAN expands into new and fast-growing markets across Southeast Asia, we're seeking a Customer Experience Specialist in Thailand, who will play a pivotal role in delivering seamless on-boarding, process consulting, and ongoing excellence to our strategic clients.

The Customer Experience Specialist will be the connector between our international operations and local customers, ensuring that every solution is perfectly aligned to client needs and local realities.

This role acts as the quality gate for customers and projects ensuring that the right questions are asked of the customer, requirements gathered and then correct contracting and documentation.

From pre-sales process design to roll-out, the Customer Experience Specialist will help shape customer journeys that deliver real value—leveraging our global asset management platform TESMA, while tailoring local execution to meet the highest standards.

Key Responsibilities:

• Team-up with Account Manager to provide all necessary administrative and process consulting for new clients in order to convert the customer's needs into feasible solutions

• Lead on-boarding for new customers in newly established Southeast Asian entities (e.g. Singapore , Malaysia, Thailand), ensuring their launch experience is smooth and professional. General setup of processes and documentation

• Ensure a proper process implementation – that includes the all CHG internal services and coordination with international Back-office teams to ensure seamless delivery

• Management of end to end process incl documentation, coordination of processing and interaction with Customers. Act as the trusted operational advisor for strategic customers throughout the lease life-cycle. Promote standardization of customer processes, simplification of customer processes, leveraging of automation and digitalization potentials in customer situations

• Main contact for internal and external customers with regards to all operational topics of the relationship.

• Resolving of any types of issues/complaints by the customer through root-cause analysis and problem solving. Assure timely and qualitative supply of any additional information or files requested by the customer.

Individual Role Requirements:

Essential

• 3–5 years in a customer-facing operational role, ideally in finance, leasing, IT services, or enterprise solutions.

• English and Thai language

• Flexibility to travel and to visit customers

Our commitment to Diversity and Inclusion:

We are proud to be a diverse and inclusive company that values and respects the differences among our employees. At CHG-Meridian, we believe that diversity is not just a word, but a core value that drives our success. We recognize that every individual has unique talents, experiences, and perspectives, and we strive to create a welcoming environment where everyone can bring their authentic selves to work.

If you are passionate about working in a diverse and inclusive company that celebrates differences, we encourage you to apply to join us.

Be part of something bigger. Decode the future.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.

For more than one hundred years now, we've been working at the forefront of shaping lives for the better, developing products that meet people's demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build a future home

All about the role:

As Customer Service Specialist - Export, you will be under Thailand Sales Operation Team, managing Export Replenishment (50%) and Customer Service – order management (50%)

What you'll do:

Export Replenishment (50%)

1. Managing and processing orders in SAP from customer demand and meeting the customer's requested delivery date.
2. Interact with factories both in-house and OEM as well as 3rd Logistics Providers both warehouse and freight forwarder
3. Prepare and provide necessary customs, export privileges, shipping documents, certificates, etc.
4. Liaison with our assigned vendor on the export custom broker and f required, for the vessel booking, shipping document preparation, problem solving, and transportation cost control.
5. Coordinate with cross functional department; factory, warehouse inventory team, finance, etc. to ensure stock availability, credit release, etc.
6. Correspond with customers for the shipment with necessary documents in accordance with customer's requirement
7. Work closely with the Product Team and the Supply Planner at factories or OEM to ensure the customers can launch the new project or relaunch product in a timely manner.
8. Communicate to the customer on the export shipment status.
9. Keep track of shipment to ensure everything is smooth.
10. Validate and ensure all expenses are on track according to the billing process.

Customer Service – order management 50%)

1. Order entry of online and offline orders in a timely and effective manner
2. Liaison with our contracted warehouse for the delivery to the customer on time
3. Address online and offline order delivery-related issues in SAP

Who you are:

• Bachelor's degree in business administration Management, Supply Chain and Logistics, eCommerce, Economics or equivalent.
• At least 5 years of experience or strong knowledge of exporting process and logistics.
• Strong computer skills in Microsoft office especially EXCEL
• Knowledge in SAP SD and MM module is a MUST.
• Good English communication skill in both written and spoken
• Self-motivated, proactive person with "Can do" attitude.
• Strong communication skills with well-organized logical information.
• Pleasant personality, good attitude and service minded

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome

Where you'll be:

·    You will be based in Bangkok office, Thailand.

Benefits Highlights:

·    Flexibility of work hours with hybrid work arrangement

·    Discounts on Electrolux products and services.

·    Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

·   

Job Title:
Customer Support Representative

Location:
Chiang Mai, Thailand

Employment Type:
Full-Time, Work from Office

Job Description

We are looking for a
Customer Support Representative
to join our team in Chiang Mai. In this role, you will handle customer inquiries through phone, email, and chat, ensuring timely and accurate responses. You will also provide solutions, resolve issues, and maintain a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and processes.
• Handle complaints and resolve issues in a professional manner.
• Record and update customer information in the system.
• Collaborate with internal teams to ensure customer needs are met.

Requirements

• Fresh graduates or candidates with
  0–2 years of experience
  are welcome.
• Good communication skills in
  Thai and English
  (both written and spoken).
• Basic computer literacy (MS Office, Email, Chat).
• Customer-oriented mindset with problem-solving skills.
• Ability to work in shifts, including weekends or holidays if required.

Compensation & Benefits

• Salary:
  Up to
  12,000 THB/month
• Incentives:
  Up to
  1,750 THB/month
  based on performance
• Training and career development opportunities
• Health insurance and other standard benefits
• Friendly and supportive team environment

Our client is in the food packaging for airlines (global) business.

Responsibilities:

• Act as a liaison between customers, the Global-C team, and business partners/suppliers worldwide.
• Handle daily order processing and supply chain tasks, including issuing POs, arranging shipments, posting invoices, and following up on payments.
• Fulfill customer orders on time by coordinating with suppliers and logistics partners, including issuing shipping documents.
• Manage and update data accuracy in the ERP system (Microsoft Dynamics NAV).
• Assist with customer complaint resolution and service recovery.
• Assist with, and coordinate QC reports and release shipments, or address action plans in cases of nonconforming products.
• Track PO status, book transport, and follow up with shipping agents (especially if suppliers are outside of China).
• Perform other administrative tasks as assigned.

Work Experience:

• Experience with ERP systems, as well as MS Office (Word, Excel, Outlook).
• Good command of English, written and spoken, Spanish is a plus.
• Strong interpersonal and business communication abilities, combined with effective negotiation skills.
• Able to work independently but also a good team player.
• Ability to plan for and keep track of multiple projects and deadlines, with the ability to multi-task and prioritize work.
• Works with precision and attention to detail, while maintaining a clear overview of the larger context.
• At least 2 years' experience in sales support, order processing, or relevant roles.
• Experience in order processing, logistics functions (import / export process) and supply chain management.

POSITION OVERVIEW

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

MAIN RESPONSIBILITIES

• Provide excellent support experience to the host & guest via inbound/outbound calls and chats in Thai and English
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with the owner and the guest to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

JOB REQUIREMENTS

• Possess at least 4 years of a bachelor's degree in any field
• 1-2 years overall work experience with 1 year as minimum in customer service role
• Native Thai with Excellent verbal and written communication skills in English
• Able to relocate to Malaysia.
• Able to work on weekends and public holiday (Rotational shifts)

WHO IS TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit  for more info.

About SBOBET

SBOBET is one of the world's leading online gaming brands, recognized for its innovative and reliable sports betting services. Operating across Asia and Europe—with its European license issued by the Isle of Man—SBOBET delivers a comprehensive range of betting options on all major sports. With multilingual support and a strong international presence, the platform serves a diverse and global user base.

Job Location

:
Colombo, Sri Lanka

Key Responsibilities
:

• Handling and replying to customer inquiries through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer's needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers' queries/concerns into the systems.
• And all other tasks/responsibilities assigned by the Supervisor/Head of the Department.

Qualifications and Skills:

• Experience in customer service is an advantage.
• Must be proficient in using email, live chat, and other online communication tools.
• Highly organized, self-motivated, and able to work independently as well as in a team environment.
• Proficient in Microsoft Office.
• Language: Thai and English

Employee Benefits

As part of our commitment to supporting our international team members, we offer a comprehensive benefits package, including:

• Provided Accommodation -
  Comfortable housing fully covered by the company to support a smooth relocation experience.
• Meal Allowance -
  Monthly meal stipend to support your daily living expenses.
• Paid Leave -
  Enjoy a healthy work-life balance with generous paid vacation and personal leave entitlements.
• Work Visa & Permit Assistance -
  Full support in securing your legal documentation, including work visa and permit processing.
• Additional Benefits -
  Access to various team engagement activities, cultural experiences, and other perks to ensure a fulfilling and enjoyable work environment.

Looking for your next opportunity in customer service? Join our team and help support customers around the world. Apply now to be part of a growing international company.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
• Identify and evaluate customers' needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
• Provide service excellence so as to develop and maintain VIP customer loyalty.
• Analyze and report product malfunctions.
• Gather user's feedback and suggestions and share with relevant business units/departments.
• Handle any other ad hoc tasks assigned by the supervisor.

Requirements

• Minimum of 3+ years' experience in customer service, preferably in crypto, finance or e-commence industry.
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
• Ability to work under pressure in a fast-paced environment.
• Passionate for the customer service industry and can accept to work under different shifts.
• Familiarity with both spot and derivatives trading is a plus.
• Confident, articulate, multitasking, hardworking and passionate.
• Ability to exceed customer expectations.

Why Binance

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Description

The Customer Service role involves handling customer interactions via phone, email, and chat. Responsibilities include addressing customer issues, providing information, and supporting queries related to products or services.

Responsibilities

• Communicating with customers via phone, email, and chat.
• Providing accurate information about products, payments, and refunds.
• Collaborating with internal departments to fulfill customer needs.
• Working 5 days per week with 2 rotational days off, which may not fall on weekends.
• Working on rotational shifts, including morning, afternoon, and night.

Qualifications

• Minimum of 2 years of customer service experience.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexibility to work rotational shifts, including nights and overnights.
• Availability to start within 2 weeks.
• Completion of a language assessment at B2 level or above to qualify for the interview.

Benefits

• Flexible allowance of THB 20,000 per year (reimbursable for items such as English courses, eyeglasses, dental care, meals, coffee, fitness memberships, etc.).
• Health insurance.
• OPD coverage: THB 2,000 per visit.
• IPD coverage: THB 3,000 per visit (up to 31 visits).
• Overtime pay (OT).
• 15 days of annual leave.
• Morning shift allowance: THB 200 per day.
• Afternoon shift allowance: THB 450 per day.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
• Identify and evaluate customers' needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
• Provide service excellence so as to develop and maintain VIP customer loyalty.
• Analyze and report product malfunctions.
• Gather user's feedback and suggestions and share with relevant business units/departments.
• Handle any other ad hoc tasks assigned by the supervisor.

Requirements

• Minimum of 3+ years' experience in customer service, preferably in crypto, finance or e-commence industry.
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
• Ability to work under pressure in a fast-paced environment.
• Passionate for the customer service industry and can accept to work under different shifts.
• Familiarity with both spot and derivatives training is a plus.
• Confident, articulate, multitasking, hardworking and passionate.
• Ability to exceed customer expectations.

Why Binance

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.