1,379 Service Team jobs in Thailand

Service Representative(Good English)

Job Description

• 1. Responsible for the equipment service, technical guidance and support of the products in the overseas regions; 2. Complete customer service training and company internal process; complete the spare parts tasks in the region, including offering spare parts support and quotation; 3. Provide product improvement suggestions and sustainable improvement; 4. Support regional manager business and assist to deal with daily work.

Qualification

• 1、Diploma degree or above,major in Mechanical/Electrical Engineering or related field. 2、2+ years in heavy machinery maintenance (cranes/hoists preferred). 3、Expertise in mechanical/hydraulic/electrical systems (certifications a plus). 4、Foreign language requirements: English &Local Language can be used as the working language.(e.g., Russian, Turkish, Portuguese). 5、Adaptable, proactive, and passionate about hands-on work.

About Symrise AG

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately € 5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

Customer Service Support Executive (Scent & Care), Thailand (12-Month Contract)

As a Customer Service Support Executive, you will play a critical role in managing end-to-end order fulfillment and ensuring seamless customer experience. Your responsibilities include validating and processing customer orders, tracking order status and serving as a key point of contact for order-related communication. Additionally, you will coordinate with Finance for pricing updates and issuance of debit/credit notes. This role will also assist in coordinating import documentation and reporting in compliance with Excise Tax requirements.

The Position:

• Support ongoing Excise Tax requirements by coordinating with the Excise Tax Department and managing import documentation and reports for timely submission.
• Support Customer Service in order fulfillment and processing activities
• Perform order entry and validate incoming orders for accuracy and completeness
• Track orders and provide proactive updates to customers including sending order confirmation and notifying them of any changes or delays
• Serve as a key point of contact for customers regarding order management, ensuring timely and accurate communication
• Respond promptly to customer inquiries via phone and email, providing effective solutions and assistance.
• Log customer complaints into the Q-Notification system and support the Complaint Team by gathering necessary information such as complaint samples, storage conditions and end application details to facilitate effective investigation
• Coordinate goods return or product recall processes when necessary
• Extract and summarize Purchase Order/Sales Order reports for pricing reviews and adjustments.
• Coordinate with the Finance Team on the issuance of debit and credit notes.

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 3 years' experience in Customer Service, specifically in order fulfillment.
• Responsible, proactive and committed with strong interpersonal skills
• Customer-oriented mindset with a collaborative, team-play approach
• High attention to detail and strong organizational skills
• Strong analytical skills, precision and reliability.
• Demonstrates good learning agility and ability to work independently with minimal supervision
• Proficient in Microsoft Excel
• Working knowledge of SAP, particularly in order processing, will be an added advantage
• Fluent in English (both written and spoken)

About Symrise AG

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately € 5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

Customer Service Support Executive (Scent & Care), Thailand (12-Month Contract)

As a Customer Service Support Executive, you will play a critical role in managing end-to-end order fulfillment and ensuring seamless customer experience. Your responsibilities include validating and processing customer orders, tracking order status and serving as a key point of contact for order-related communication. Additionally, you will coordinate with Finance for pricing updates and issuance of debit/credit notes. This role will also assist in coordinating import documentation and reporting in compliance with Excise Tax requirements.

The Position:

• Support ongoing Excise Tax requirements by coordinating with the Excise Tax Department and managing import documentation and reports for timely submission.
• Support Customer Service in order fulfillment and processing activities
• Perform order entry and validate incoming orders for accuracy and completeness
• Track orders and provide proactive updates to customers including sending order confirmation and notifying them of any changes or delays
• Serve as a key point of contact for customers regarding order management, ensuring timely and accurate communication
• Respond promptly to customer inquiries via phone and email, providing effective solutions and assistance.
• Log customer complaints into the Q-Notification system and support the Complaint Team by gathering necessary information such as complaint samples, storage conditions and end application details to facilitate effective investigation
• Coordinate goods return or product recall processes when necessary
• Extract and summarize Purchase Order/Sales Order reports for pricing reviews and adjustments.
• Coordinate with the Finance Team on the issuance of debit and credit notes.

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 3 years' experience in Customer Service, specifically in order fulfillment.
• Responsible, proactive and committed with strong interpersonal skills
• Customer-oriented mindset with a collaborative, team-play approach
• High attention to detail and strong organizational skills
• Strong analytical skills, precision and reliability.
• Demonstrates good learning agility and ability to work independently with minimal supervision
• Proficient in Microsoft Excel
• Working knowledge of SAP, particularly in order processing, will be an added advantage
• Fluent in English (both written and spoken)

หน้าที่รับผิดชอบหลัก

•ให้บริการตอบคำถามลูกค้า ผ่านทางช่องทางโทรศัพท์ และ Live Chat เกี่ยวกับสินค้าและบริการต่างๆของวัตสัน รวมถึงข้อมูลของบัตรสมาชิกวัตสันได้อย่างถูกต้อง และมีประสิทธิภาพเพื่อให้เกิดความพึงพอใจสูงสุด

•รับแจ้งและดำเนินการแก้ไขปัญหาเบื้องต้นของลูกค้าที่เกิดจากการซื้อสินค้าและใช้บริการต่างๆ ในเวลาที่กำหนด

•ดูแลจัดเก็บข้อมูลลูกค้า และใช้ซอฟท์แวร์เพื่อดูแลจัดการข้อมูลลูกค้า

•บันทึกข้อมูลการประสานงานทั้งหมด เพื่อเป็นข้อมูลให้แก่ทีมที่จัดทำรายงาน

•มีความกระตือรือร้นในการทำงาน ในการแก้ไขปัญหาต่างๆ ได้อย่างรวดเร็วและมีประสิทธิภาพ

•ติดต่อประสานงานกับแผนกที่เกียวข้อง ทั้งภายในบริษัท และนอกบริษัทเพื่อดำเนินการปิดเคสให้ได้ตรง

คุณสมบัติผู้สมัคร

1. วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ทุกสาขา
2. มีประสบการณ์การทำงานด้าน Call Center หรือ Customer Service อย่างต่ำ 1 ปี
3. สามารถใช้คอมพิวเตอร์ในการทำงานได้ดี เช่น MS Office (Outlook, Word, Excel)
4. มีความสามารถในการทำงานเป็นทีม มีมนุษยสัมพันธ์ดี
5. สามารถรับแรงกดดันได้ ควบคุมอารมณ์ได้ดี มีใจรักงานบริการ
6. มีความรับผิดชอบสูง ตรงต่อเวลา รอบคอบ มีไหวพริบ
7. มีความสามารถในการสื่อสารด้านภาษาอังกฤษ
8. สามารถทำงานเป็นกะได้
9. ยินดีรับเด็กจบใหม่

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately € 5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

As a Customer Service Support Executive, you will play a critical role in managing end-to-end order fulfillment and ensuring seamless customer experience. Your responsibilities include validating and processing customer orders, tracking order status and serving as a key point of contact for order-related communication. Additionally, you will coordinate with Finance for pricing updates and issuance of debit/credit notes. This role will also assist in coordinating import documentation and reporting in compliance with Excise Tax requirements.

• Support ongoing Excise Tax requirements by coordinating with the Excise Tax Department and managing import documentation and reports for timely submission.
• Support Customer Service in order fulfillment and processing activities
• Perform order entry and validate incoming orders for accuracy and completeness
• Track orders and provide proactive updates to customers including sending order confirmation and notifying them of any changes or delays
• Serve as a key point of contact for customers regarding order management, ensuring timely and accurate communication
• Respond promptly to customer inquiries via phone and email, providing effective solutions and assistance.
• Log customer complaints into the Q-Notification system and support the Complaint Team by gathering necessary information such as complaint samples, storage conditions and end application details to facilitate effective investigation
• Coordinate goods return or product recall processes when necessary
• Extract and summarize Purchase Order/Sales Order reports for pricing reviews and adjustments.

• Coordinate with the Finance Team on the issuance of debit and credit notes.

• Diploma/Degree in any discipline with at least 3 years' experience in Customer Service, specifically in order fulfillment.

• Responsible, proactive and committed with strong interpersonal skills
• Customer-oriented mindset with a collaborative, team-play approach
• High attention to detail and strong organizational skills
• Strong analytical skills, precision and reliability.
• Demonstrates good learning agility and ability to work independently with minimal supervision
• Proficient in Microsoft Excel
• Working knowledge of SAP, particularly in order processing, will be an added advantage
• Fluent in English (both written and spoken)

About Symrise AG

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately € 5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more…

Customer Service Support Executive (Scent & Care), Thailand (12-Month Contract)

As a Customer Service Support Executive, you will play a critical role in managing end-to-end order fulfillment and ensuring seamless customer experience. Your responsibilities include validating and processing customer orders, tracking order status and serving as a key point of contact for order-related communication. Additionally, you will coordinate with Finance for pricing updates and issuance of debit/credit notes. This role will also assist in coordinating import documentation and reporting in compliance with Excise Tax requirements.

The Position:

• Support ongoing Excise Tax requirements by coordinating with the Excise Tax Department and managing import documentation and reports for timely submission.
• Support Customer Service in order fulfillment and processing activities
• Perform order entry and validate incoming orders for accuracy and completeness
• Track orders and provide proactive updates to customers including sending order confirmation and notifying them of any changes or delays
• Serve as a key point of contact for customers regarding order management, ensuring timely and accurate communication
• Respond promptly to customer inquiries via phone and email, providing effective solutions and assistance.
• Log customer complaints into the Q-Notification system and support the Complaint Team by gathering necessary information such as complaint samples, storage conditions and end application details to facilitate effective investigation
• Coordinate goods return or product recall processes when necessary
• Extract and summarize Purchase Order/Sales Order reports for pricing reviews and adjustments.
• Coordinate with the Finance Team on the issuance of debit and credit notes.

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 3 years' experience in Customer Service, specifically in order fulfillment.
• Responsible, proactive and committed with strong interpersonal skills
• Customer-oriented mindset with a collaborative, team-play approach
• High attention to detail and strong organizational skills
• Strong analytical skills, precision and reliability.
• Demonstrates good learning agility and ability to work independently with minimal supervision
• Proficient in Microsoft Excel
• Working knowledge of SAP, particularly in order processing, will be an added advantage
• Fluent in English (both written and spoken)

Overview:

We are looking for a dedicated Customer Service Representative (Mono Thai) to join our team in Bangkok. In this role, you will be responsible for handling customer inquiries and providing excellent service through calls, emails, and chat. You will act as the first point of contact, ensuring a positive customer experience with every interaction.

Qualifications:

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory – fresh graduates are encouraged to apply.

Responsibilities:

• Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Based in a private hospital in Thonburi area.

Focused on medical tourism (Plastic Surgery & Weight Loss Surgery)

Are you passionate about helping people and providing top-tier customer service? Join our growing team and be part of a meaningful journey assisting international clients seeking healthcare holidays in Thailand

What You'll Do

• Assist international clients throughout their medical tourism experience (schedule appointments, transportation, host afternoon tea, translation)
• Attend the consultation with the patients and surgeon to help translate and take the consultation notes
• Build and maintain strong relationships with our valued clients
• Coordinate with hospitals, surgeons, medical staff, Sales, Admin and travel partners to ensure smooth arrangements
• Take clear notes and manage requests from clients
• Support with ad hoc tasks and assignments as needed

What We're Looking For

• Thai Citizen only, female
• Bachelor's Degree in Arts or related field (New graduates are welcome)
• Very good English skills — reading, writing, and speaking
• Experience in a customer-facing role with international clients
• A friendly, caring personality who loves talking to people
• A fast learner with a desire to provide excellent customer service
• Strong service mindset with excellent customer relationship and problem solving skills
• Quick learner with a resilient attitude
• Ability to work as a team effectively in a fast-moving and high-pressure environment
• Able to work 5 days per week (Note: weekly days off may not always be consecutive)

Bonus Points If You Have

• Previous experience in translation or healthcare support

This is an onsite role in our hospitals, ideal for someone who thrives in a supportive, service-oriented environment and enjoys making an impact on others' lives.

SCOPE

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Effective time management and planning/organizing skills.
• Self-motivated and results oriented.
• Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
• Maintains a high level of commitment to achieve goals.
• Effective performance independently or as part of a team.
• Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Provides Chat support as required, local language plus other required languages.
• Regular attendance at work is an essential part of the job.
• Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
• Works well under the pressure of deadlines.
• Supports and participates in the company's total quality and customer service expectations.
• Trustworthy and maintains confidentiality.
• Other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Basic education equivalent to US High School Diploma, or equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

• Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
• Fluent reading and writing in English.
• Proficient typing and math.
• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
• Able and willing to use our telephone headsets.