19 Servicenow Solutions jobs in Thailand

Cloud Solutions Sale

฿50000 - ฿100000 Y Nipa Technology Co., Ltd.

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Job Description

Nipa Cloud is the #1 OpenStack public cloud provider in Thailand.

We have our own data center and develop our software platform called "Nipa Cloud Platform (NCP)". NCP is built based on an opensource software called OpenStack and serve as NIPA Public Cloud. We can also utilize NCP to build a private cloud platform for client organizations.

Our mission is to help our clients grow and advance forward with us. We are always looking for people with the passion to make an impact in the digital transformation era. 

Cloud Solution: ;

As Cloud Solutions Consultant you will:

  • Become an expert on our cloud product/solutions offerings.
  • Meet with customers online or in person to deliver presentation on cloud solutions that meet the

    customer's needs.
  • Maintain and establish good business relationships with potential clients.
  • Achieve personal monthly sales target and other goals set by Sales Manager.
  • Contact leads provided by the company (inbound leads).
  • Research potential leads from business directories, web searches, government databases, or digital resources (outbound leads).
  • Create and provide service proposals per clients' needs in collaboration with Presales and Infrastructure team.
  • Enter required data for tracking customer cases on CRM system.
  • Answer potential customer questions both during presentations and for follow-up calls.
  • **For the senior-level position, you should be able to lead and develop/suggest sales solutions to achieve the team's goals.

Qualifications:

  • Welcome new grad
  • Bachelor's degree in Computer Engineering, Computer Science, IT, Business Computer or related field.
  • Atleast 1-5 years of experience in technology-related, business management, sales or consulting is required.
  • *Experience in cloud computing technologies, network/system or data center highly preferred.
  • *Proven track record of achieving sales targets.
  • Good interpersonal, self-management and professional/effective communication.
  • Both a highly motivated independent self-starter and a supportive team player.
  • Proficient in Microsoft Office programs (Excel, Word, PowerPoint)
This advertiser has chosen not to accept applicants from your region.

Cloud Solutions Engineer

฿1200000 - ฿2400000 Y Sirisoft Public Company Limited

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Cloud Solutions Engineer Team Leader

The Team Leader for Cloud Solution will lead a team of cloud engineers to design, implement, and optimize cloud-based infrastructures and services tailored to meet organizational and client needs. This role requires strategic leadership, advanced technical expertise, and the ability to manage cross-functional collaboration in a fast-paced, innovative environment.

Key Responsibilities:

  • Technical Expertise: Lead the design, implementation, and optimization of secure, scalable public cloud infrastructures, covering services such as compute, storage, networking, containerization, and serverless architectures.
  • Presales Support: Partner with the sales team to deliver technical expertise during presales, tailor public cloud solutions to client requirements, and assist in preparing proposals and presentations.
  • Cloud Security: Ensure solutions adhere to security standards such as CSA, and CIS benchmarks, including configuring encryption, identity management, and secure access controls.
  • Compliance & Risk Management: Identify and mitigate risks by implementing robust security measures and ensuring compliance with cloud governance frameworks.
  • Project Leadership: Oversee end-to-end cloud migration and deployment projects, ensuring timely delivery, budget adherence, and alignment with client expectations.
  • Resource Management: Manage team performance, resource allocation, and upskilling to maintain cutting-edge expertise in public cloud technologies.
  • Client Engagement: Act as a strategic advisor to clients, offering insights on cloud adoption strategies, architecture best practices, and cost optimization.
  • Incident Response: Lead responses to cloud security incidents and performance issues, ensuring prompt resolution and thorough post-mortem analysis.

Qualifications:

  • Education: Bachelor's degree in computer science, Information Technology, or a related field.
  • Relevant certifications such as AWS Certified Solutions Architect (Associate or Professional), or Microsoft Certified: Azure Solutions Architect Expert.
  • Minimum of 5 years of progressive experience in cloud solution design and management roles.
  • Advanced knowledge of cloud platforms (AWS, Azure Cloud).
  • Proficiency in cloud networking, cost optimization, monitoring, serverless computing, automation, cloud migration, multi-cloud strategy, and disaster recovery solutions.
  • Strong understanding of cloud security and compliance standards.

Skills and Competencies

  • Exceptional leadership and team management skills.
  • Strong problem-solving and analytical abilities.
  • Excellent communication and stakeholder management capabilities.
  • Commitment to continuous learning and staying updated with the latest technologies.
  • Proficiency in English, both verbal and written, for effective international collaboration.

Senior Cloud Solutions Engineer

The Senior Engineer is responsible for designing, implementing, and optimizing cloud-based services, ensuring they align with business objectives and effectively address both organizational and client requirements. This role demands advanced technical expertise and the ability to collaborate in a dynamic, innovation-driven environment.

Key Responsibilities

  • Cloud Solution Design: Develop, implement, and optimize secure, scalable, and efficient cloud solutions that meet client requirements.
  • Technical Leadership: Provide advanced technical guidance on cloud platforms (e.g., AWS, Azure Cloud) to ensure best practices are followed.
  • Collaboration: Work closely with cross-functional teams to integrate cloud solutions with business and technical requirements.
  • Compliance and Security: Ensure all cloud solutions adhere to industry security standards and regulatory requirements.
  • Documentation: Create and maintain detailed documentation for architecture, configurations, and operational processes.
  • Continuous Improvement: Evaluate and recommend emerging technologies to improve service offerings and operational efficiency.
  • Mentorship: Mentor junior engineers, fostering technical growth and knowledge sharing within the team.
  • Incident Response: Address cloud security incidents and performance issues promptly, ensuring thorough post-incident analysis and resolution.

Qualifications

  • Education:

  • Bachelor's degree in computer science, Information Technology, or a related field.

  • Relevant certifications such as AWS Certified Solutions Architect (Associate or Professional), or Microsoft Certified: Azure Solutions Architect Expert.
  • Experience:

  • Minimum of 3 years of progressive experience in cloud solution design and management roles.

  • Technical Skills:

  • Proficiency in cloud platforms (AWS, Azure).

  • Expertise in cloud networking, cost optimization, monitoring, automation, disaster recovery solutions, and multi-cloud strategies.
  • Strong understanding of cloud security and compliance standards.
  • Skills and Competencies:

  • Excellent problem-solving and analytical skills.

  • Effective communication and collaboration abilities.
  • Commitment to maintaining up-to-date knowledge of emerging technologies and industry trends.
  • Ability to mentor and guide team members.
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Presales (AWS Cloud Solutions)

฿900000 - ฿1200000 Y PRTR Group Public Company Limited

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Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities:

  • Working closely with the Sales team to understand both the business and technical needs of the client through interviews and data/document reviews.
  • Creating and delivering tailored product demonstrations or Proof of Concepts (PoC) to meet the customer's specific needs.
  • Preparing technical proposals, responding to Requests for Proposal (RFPs), and drafting Statements of Work (SOW) in collaboration with relevant stakeholders.
  • Working together with the Engineering and Product teams to answer technical questions and ensure that the proposed solution is feasible for implementation.
  • Coordinating with relevant parties throughout the preparation and negotiation process to ensure that the terms and conditions meet the needs of both the company and the customer.
  • Communicating effectively with customers to build strong relationships and address any issues or challenges that may arise.
  • Proactively identifying potential new workload opportunities by engaging with customers.

Education:

  • Holding a minimum of a Diploma or Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
  • Having certifications such as AWS Solution Architect Associate/Professional would be an added advantage.

Experience & Competencies:

  • Having a minimum of 2 years of experience in presales engineering or solution architecture.
  • Having experience in designing technology solutions, especially cloud-based solutions.
  • Demonstrating strong understanding of various IT technologies (such as Networking, Security, and Cloud-based solutions).
  • Being able to articulate complex technical concepts in a way that is easy to understand.
  • Possessing good communication and presentation skills.
  • Demonstrating strong analytical thinking and problem-solving skills.
  • Being customer-oriented.
This advertiser has chosen not to accept applicants from your region.

Account Manager – Cloud Solutions

฿1500000 - ฿2500000 Y Cloud Kinetics

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Job Description

Key Responsibilities:

  1. Develop, own, and grow a pipeline of cloud opportunities across
    AWS, Azure, GCP, and multi-cloud solutions.
  2. Drive end-to-end deal execution: opportunity identification, proposal development, negotiation, and closure.
  3. Build and sustain long-term executive-level relationships with customers, positioning CK as a Technical-Business trusted advisor.
  4. Collaborate with global cloud providers, SI partners, and CK internal teams to co-create solutions.
  5. Forecast sales accurately and contribute to revenue growth goals.

Requirements:

  • 5+ years of
    enterprise account management
    , preferably in
    cloud or IT solutions
    (8+ years is a strong advantage).
  • Strong knowledge of cloud technologies as a service (Iaas, SaaS, PaaS); certifications are a plus.
  • Proven success managing enterprise accounts (medium to large) and/or experience managing the high complex deals. l
  • Excellent English communication (verbal, written, presentation).
  • Strong independence, ownership , problem-solving, decision- making in a strong leadership mindset
  • Self-initiative and manage resources from cross teams both internal or external to make things happen.

Location
: Cloud Kinetics Ltd - No. 1 Empire Tower, 47th Floor, Unit 4703, South Sathorn Road, Sathorn, Bangkok, 10120

This advertiser has chosen not to accept applicants from your region.

Associate Project Manager-Cloud Solutions

฿80000 - ฿120000 Y IBM

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Introduction
In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve.

We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you.

Your Role And Responsibilities
As an Associate Project Manager at IBM, you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for:

  • Working with project teams to advise clients on enterprise-wide data integrations
  • Creating ways to better assess analytics, better supporting business decision making
  • Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution.
  • Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
  • Gain knowledge across multiple platforms, processes, or architectures

Required Technical And Professional Expertise

  • Passion for understanding the applications of emerging technologies, and ability to adapt modern approaches and innovative solutions to client problems
  • Strong problem-solving capabilities, including the desire to take ambiguous problems and deliver creative and well-structured solutions; as well as applying deep analytical skills to ensure recommendations are informed by data and insights
  • A high-level resilience with the ability to manage dynamic workloads in an agile environment
  • Powerful communication skills, successfully applying verbal and written communications to expose and defend points of view to business leaders and team members

Preferred Technical And Professional Experience

  • Exposure to or experience working with cloud native application methodologies and tools is a plus
  • Exposure multiple programming technologies (e.g. Javascript, HTML, XML, SQL) is a plus
  • Interest in project management roles and responsibilities is considered a valuable asset
This advertiser has chosen not to accept applicants from your region.

Service Management Specialist

฿150000 - ฿375900 Y NTT (Thailand) Limited

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Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

  • Monitors operational performance metrics on a day-to-day basis.
  • May assist with conducting analysis of operational performance metrics.
  • Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
  • Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
  • Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
  • Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
  • Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
  • Ensures the continuous delivery of the service according to the service level agreement (SLA).
  • Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
  • Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
  • Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
  • Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
  • Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
  • Works in collaboration with the transition team ensuring the transition of service contracts into operations.
  • Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

  • Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
  • Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
  • Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
  • Assertive in approach, displaying persuasion and influence ability.
  • Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
  • Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
  • Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
  • Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
  • Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
  • Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in information technology, computer science, or a related field.
  • Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

  • Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
  • Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
  • Seasoned demonstrable vendor management experience.
  • Seasoned experience in developing and implementing improvement plans and services.
  • Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

This advertiser has chosen not to accept applicants from your region.

Service Management Specialist

฿400000 - ฿1200000 Y NTT DATA

Posted today

Job Viewed

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Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

  • Monitors operational performance metrics on a day-to-day basis.
  • May assist with conducting analysis of operational performance metrics.
  • Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
  • Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
  • Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
  • Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
  • Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
  • Ensures the continuous delivery of the service according to the service level agreement (SLA).
  • Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
  • Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
  • Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
  • Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
  • Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
  • Works in collaboration with the transition team ensuring the transition of service contracts into operations.
  • Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

  • Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
  • Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
  • Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
  • Assertive in approach, displaying persuasion and influence ability.
  • Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
  • Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
  • Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
  • Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
  • Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
  • Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in information technology, computer science, or a related field.
  • Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

  • Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
  • Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
  • Seasoned demonstrable vendor management experience.
  • Seasoned experience in developing and implementing improvement plans and services.
  • Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

This advertiser has chosen not to accept applicants from your region.
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Service Management Specialist

฿264000 - ฿336000 Y NTT DATA, Inc.

Posted today

Job Viewed

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Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

  • Monitors operational performance metrics on a day-to-day basis.
  • May assist with conducting analysis of operational performance metrics.
  • Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
  • Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
  • Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
  • Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
  • Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
  • Ensures the continuous delivery of the service according to the service level agreement (SLA).
  • Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
  • Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
  • Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
  • Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
  • Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
  • Works in collaboration with the transition team ensuring the transition of service contracts into operations.
  • Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

  • Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
  • Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
  • Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
  • Assertive in approach, displaying persuasion and influence ability.
  • Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
  • Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
  • Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
  • Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
  • Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
  • Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in information technology, computer science, or a related field.
  • Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

  • Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
  • Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
  • Seasoned demonstrable vendor management experience.
  • Seasoned experience in developing and implementing improvement plans and services.
  • Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

This advertiser has chosen not to accept applicants from your region.

Infrastructure Service Management Professional

฿900000 - ฿1200000 Y KASIKORN Business-Technology Group

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Job Description

"Work Where Wow, Happens Every Day"

Become Our:Infrastructure Service Management Professional

Why You'll Love Being Part of Our Team:

Join KBTG – where innovation drives impact With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future

How You'll Make an Impact:

  • Ensured adherence to software licensing agreements, reducing legal and financial risks associated with vendor audits.
  • Identified unused and underutilized software licenses, enabling reallocation and cancellation to save costs across departments.
  • Implemented processes to manage software from procurement to retirement, resulting in better visibility and control
  • Enabled real-time inventory synchronization and automated workflows, improving data accuracy and operational efficiency.
  • Delivered actionable insights through customized reports for management, supporting strategic decisions and budget planning.
  • Provide guidance to junior teams, sharing expertise and best practices
  • Work with related parties including external partners to achieve assigned missions

What Will Set You Up for Success:

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
  • 3+ years of experience in IT Asset Management or Software Asset Management
  • Strong knowledge of software licensing models (Microsoft, IBM, Red hat, Oracle, etc.)
  • Familiarity with ITAM tools such as ServiceNow, Flexera, Snow, or equivalent
  • Analytical mindset and attention to detail
  • Excellent communication and stakeholder management skills

Embracing IDEA (Inclusion, Diversity, Equity, and Accessibility):

At KBTG, diversity fuels innovation. We embrace different perspectives, foster an inclusive culture, and create opportunities for growth. Be yourself, make an impact, and grow with us. Join us.

Rewards That Go Beyond the Paycheck:

  • Hybrid Working – Balance office collaboration and remote flexibility.
  • Competitive Provident Fund – Secure your future with high contributions.
  • Financial Wellness – Expert support and tools for managing finances, including home loans.
  • Comprehensive Health Coverage – Enjoy peace of mind with top-tier health insurance and annual health check-ups for you, your spouse, and your children.
  • Flexible Benefits – Customize your perks with generous policies, including support for work-from-home equipment, wellness, and more.
  • Wellness & Comfort – Recharge in our Nap Room, enjoy occasional massages, and access mental wellness support via Occa.
  • Business Travel & Commuting Support – Enjoy Grab for Business rides and other travel perks for professional journey with ease and convenience.
  • Continuous Learning – Access Udemy, Coursera, and top training programs.
  • K Point Reward – Earn points and enjoy exciting rewards as you grow with us.
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IT Service Management Manager

฿1200000 - ฿3600000 Y Ngern Hai Jai Limited

Posted today

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Job Description

Job Descriptions:

  • Lead design, continuous improvement of the ITSM processes such as incident management, problem management, change management and SLA
  • Monitor and tracking to ensure the incident and problem management process that execute meet incident/problem SLA
  • Lead IT NOC (monitoring) Team for online system and EOD batch to ensure all system availabilities meet SLA (Uptime)
  • Ensure the availabilities of application, infrastructure and other tools necessary for the delivery of high quality IT Service
  • Work with platform Engineering Team for Cloud infrastructure, monitoring tool
  • Work with Helpdesk/Endpoint Team for Laptop, O365, AzureAD,Sharepoint and Endpoint security

Qualifications:

  • At least 10 years works experienced in IT Service Management, Incident Manager, IT Operation, NOC/SOC, IT helpdesk
  • 5 to 8 years experience working with the ITIL Frameworks and leading and ITSM tool and/or process team
  • Experience with Cloud infrastructure, Cloud monitoring and Cloud Security
  • Knowledgeable in System Admin, DBA and Network
  • Practical experience of ITIL and ITIL certifications
  • Strong leadership and team management skills with a customer-focused approach.
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