189 Site Support jobs in Thailand

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

What You'll Do:

As the Technical Customer Support Team Lead (TCS Lead), you will lead the technical service function and manage after-sales service operations, ensuring exceptional customer support and sustainable service business growth. This role combines team leadership, service strategy development, and operational excellence, with a strong focus on customer satisfaction and revenue generation.

Responsibilities:

• Service Strategy & Business Growth

• Develop and implement effective service strategies and profitable business models aligned with evolving market needs.

• Identify and develop new markets for after-sales and service business.
• Generate agreed service revenue through warranty management, service contracts, and spares sales.
• Support marketing in launching new equipment by ensuring technical readiness and service capability.

• Customer Support & Operational Excellence

• Ensure customer calls are responded to and resolved within agreed SLAs.

• Deliver high-quality, prompt service via internal teams, service franchisees, or distributors, ensuring customer delight.
• Oversee field service operations, including installation, maintenance, and troubleshooting of electro-mechanical equipment.
• Ensure proper warranty administration while keeping warranty costs under control.

• Team & Vendor Management

• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.

• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Ensure the team strictly follows safety processes, aiming for zero accidents.

• Process & Performance Management

• Develop and implement robust systems for field service, warranty claims, TCS administration, spares management, and service reporting.

• Coordinate with Supply Chain to maintain optimal spares inventory for service providers and technicians.
• Regularly review TCS and Sales team performance, resolve operational challenges, and foster continuous improvement.
• Maintain operational costs within agreed budgets.

Requirements:

• Bachelor's Degree in Mechanical or Electrical Engineering (B.E.)

• Minimum 10 years of progressive experience in technical service or after-sales support, ideally in electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.

• Proven experience in service business development, team management, and 3rd-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills
• Experience in service selling and revenue generation is an advantage
• Team player with high patience, leadership ability, and focus on operational excellence

Some Benefits of Working with Us:

• Competitive salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Provident fund
• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ECM/STM Customer Support / Project Coordinator

This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.

Responsibilities

• Providing Implementation and Training Support for our range of products from Coach management software to School bus tracking software.
• Maintaining regular contact with our customer base in the UK, Australia, USA and Europe
• Liaising with accounts to ensure billing and credit control targets are met
• Provide a high level of customer service throughout and resolve any customer complaints.
• Business development – seeking out new opportunities with our existing clients for other products
• Coordinating with the development teams for enhancements and features as well as any bugs/issues that arise.
• Ensuring that customers are kept up to date with progress on Features.
• Working with internal teams to support projects and ensure deliverability and the landing of successful projects.

Skills:

• Thai with Excellent English skills or Foreigner with relevant experience.
• The ability to work in a highly dynamic and fast-paced environment.
• The ability to prioritise and manage several different tasks at once.
• Excellent planning abilities
• The ability to work effectively to deadlines
• The ability to thrive in pressure or stressful situations
• Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
• Excellent verbal and written skills in English – Thai Language is a PLUS
• Good common sense and logical thinking
• Good motivational skills
• Good organisational skills
• Good administrative skills
• Acting as the first point of contact for company clients
• Maintaining a good understanding of clients and their long term business strategies
• Good budgeting skills and the ability to handle finances
• Ensuring that clients pay on time
• A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to

Any further inquiries please feel free to contact me by calling

Job Type: Full-time

Pay: ฿35, ฿45,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

Job Responsibilities:

• As the interface between the ZTE and the Chinese speaking customer, attend and lead the related meetings.
• Translate documents between Thai–Chinese or English–Chinese, including technical documents, proposals, and sales materials
• Assist in the preparation of sales documentation such as quotations, contracts, and presentations
• Coordinate meetings and follow up with Chinese clients regarding project requirements and timelines
• Provide administrative support to the sales team including report generation, project status tracking, and updates
• Follow Project Manager work arrangement, ensuring projects are completed on time and with quality.

Job Requirements:

1. Bachelor's degree in Chinese, Business, IT, or any related field
2. Proficient in Chinese (Mandarin) – both written and spoken (HSK Level 5 or above is a plus)
3. Good communication skills in English and Thai
4. 1–3 years of experience in a sales support, coordinator, or client service role (experience in IT industry is a plus)
5. Organized, detail-oriented, and able to manage multiple tasks under tight deadlines
6. Team player with a service-minded and proactive attitude
7. Able to provide support at night (if needed)
8. Accept handle emergency ticket for 7*24 ,around 10-12 cases per year
9. Hold a valid driver's license.

ZTE will provide training, and we expect outcome:

• Interface hardware integration, spare parts replacement, OS installation (Linux, windows server, CentOS), Platform installation (TECS, Proxmox, VMware)
• Troubleshoot technical issues related to operating systems, system integration, diagnosing and repairing integration failures
• Understand Linux/VMware/Window server installation
• Understand the TCP/IP protocol.

New Plant Setup at Phan Thong, Chonburi (Phase 8)

Only candidates who are able to work in Pathumthani (Khlong 2) around 2 months for on-the-job training from join date to October 2025 are required.

(รับเฉพาะผู้สมัครที่สามารถมาเรียนรู้งานที่ปทุมธานี คลอง 2 ได้เท่านั้น ประมาณ 2 เดือน ตั้งแต่ เริ่มงาน จนถึงประมาณเดือนตุลาคม 2568)

Location: Phanthong, Chonburi

Working day: Mon - Fri

Position Purpose:

Maintain optimal inventory levels and deliver uninterrupted supply to planned operation schedules and customer shipment

Support in Customer Service, Kingdee System, ERP and any other related tasks

Job Responsibilities

·    Plan on Customer Demand Loading & liaise with scheduler to meet the Internal Loading plan and Customer Shipment plan

·    Able to work effectively cross functionally, both internally and externally

·    Professional interpersonal verbal and written communication skills with internal customers and customers by providing timely and accurate information.

·    High level of analytical ability

·    Continual development of organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines.

·    Resolve materials and capacity constraints

·    Manage VMI and subcontractor management

·    Generate regular Reports as specified to Department Manager on Material Status, Inventory Level, Quality and Delivery Status, Safety Related Issues, Saving Derived and etc

·    Ensure OTD & customer satisfaction and achieve Personal and Departmental Goals

·    Any other ad-hoc task which require time to time

Knowledge/Skills/Abilities/Competencies

• Knowledge of Materials Management
• Ability to work independently and self-directed
• Able to read and write English / Malay and Chinese will be advantaged

EDUCATION & EXPERIENCE

• Bachelor's degree in any field.
• At least 5 years of working experience in Plastic Manufacturing or related to Supply Chain activities
• Proactive and communicate skill
• Good communication in English to speaking, reading and writing (TOEIC 550 up will be advantaged)

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and online channels
• Assist customers with questions about products/services, technical issues, and account inquiries
• Record all customer interactions and maintain accurate documentation in our CRM system
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses
• Prepare reports and documentation of customer communications for future reference
• Collaborate with other departments to effectively resolve complex customer issues in a timely manner
• Proactively identify opportunities to improve processes and enhance customer satisfaction

Requirements:

• Previous experience in customer service or a related field is a plus
• Strong communication skills, both verbal and written
• Problem-solving abilities and a focus on customer satisfaction
• Proficiency in using CRM systems and other customer support tools
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards
• Flexibility to work evenings and weekends if required
• Fluent in Thai and English

*Only candidates who are able to work in Pathumthani (Khlong 2) around 2 months for on-the-job training from join date to December 2025 are required.

Location: New Plant Setup at Phan Thong, Chonburi

Working day: Mon - Fri

Position Purpose:

Maintain optimal inventory levels and deliver uninterrupted supply to planned operation schedules and customer shipment

Support in Customer Service, Kingdee System, ERP and any other related tasks

Job Responsibilities

·    Plan on Customer Demand Loading & liaise with scheduler to meet the Internal Loading plan and Customer Shipment plan

·    Able to work effectively cross functionally, both internally and externally

·    Professional interpersonal verbal and written communication skills with internal customers and customers by providing timely and accurate information.

·    High level of analytical ability

·    Continual development of organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines.

·    Resolve materials and capacity constraints

·    Manage VMI and subcontractor management

·    Generate regular Reports as specified to Department Manager on Material Status, Inventory Level, Quality and Delivery Status, Safety Related Issues, Saving Derived and etc

·    Ensure OTD & customer satisfaction and achieve Personal and Departmental Goals

·    Any other ad-hoc task which require time to time

Knowledge/Skills/Abilities/Competencies

• Knowledge of Materials Management
• Ability to work independently and self-directed
• Able to read and write English / Malay and Chinese will be advantaged

EDUCATION & EXPERIENCE

• Bachelor's degree in any field.
• At least 5 years of working experience in Plastic Manufacturing or related to Supply Chain activities
• Proactive and communicate skill
• Good communication in English to speaking, reading and writing (TOEIC 550 up will be advantaged)

หน้าที่และความรับผิดชอบ

• ประสานงานเพื่อ setup ผลิตภัณฑ์ของบริษัทฯ ให้ลูกค้า
• Training การใช้งานให้ลูกค้าที่ site
• ตอบปัญหาให้ลูกค้าทางโทรศัพท์ และหรือ TeamViewer, AnyDesk
• ทำรายงานสรุปปัญหาและข้อคิดเห็นให้ผู้บริหาร
• ศึกษาค้นคว้าข้อมูล IT ตามที่ได้รับมอบหมาย
• ทำงาน จ.-ศ. 8:30-17:30 น. และเสาร์เว้นเสาร์

คุณสมบัติ

• วุฒิ ป.ตรี ด้านคอมพิวเตอร์/IT หรือสาขาที่เกี่ยวข้อง
• กรณี วุฒิ ปวส./ป.ตรี สาขาอื่น ต้องมีประสบการณ์ด้าน IT 3 ปี
• ต้องมีทัศนคติเชิงบวก มีหัวใจบริการ
• ต้องทำงานเป็นทีมได้ดี รักความสามัคคี
• ต้องมีทักษะในการสื่อสารที่ดี
• สามารถทำงานภายใต้แรงกดดันได้
• พร้อมปรับตัว เรียนรู้สิ่งใหม่ๆ
• ไม่มีภาระทางทหาร
• สามารถขับรถยนต์ได้ (มีใบขับขี่)

Electronic Devices After Sales Service (WFH)

Start 13 November 2024

Conditions:

• Bangkok Metropolitan region ONLY

• Have personal room or working space that not shared with others during working hours.

-Working table do not facing the window that others can see through

Job Description

Responsibilities;

- Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)  

- Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.

- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;

- Bachelor's Degree in any field.

- Fresher is welcome and customer service experienced is a plus 

- Excellent in English for Speaking, Listening and Writing (At least B2 is needed).

- Working 5 days a week only and 2 shift rotation (9-18,

Perks/Benefits;

- Basic Salary.

- Performance Incentive.

- Diligent Allowance

- Social Security 

- Group Insurance (Health)

- Annual Increment (As per company policy).

- Bonus (As per company policy).

- Leave Entitlement (AL, SL, BL, etc.).

- Entertainment Events (Whole year).

- Yearly Health Check up (As per company policy).

- Special Rewards & Points to redeem any special vouchers, gifts, etc.

Customer support (WFH) Part-time / Internship

งานอื่นๆ - อื่นๆ(Internship)

We are looking for a motivated and multilingual Customer Support Intern to join our team. This role is ideal for students or fresh graduates who are fluent in Japanese, English, and Thai. You will assist our international customers by providing excellent support via chat, email, and phone, while gaining hands-on experience in customer service and cross-cultural communication.

-Strong communication skills in Japanese (JLPT N3+ or equivalent), English, and Thai.-Customer-oriented mindset with problem-solving skills.

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