67 Store Management jobs in Thailand
In - Store Management Administrator (Cvs)
PepsiCo
Posted today
Job Viewed
Job Description
Overview:
- Work with Customer Marketing Manager (CVS) to execute channel strategy to drive business growth, in alignment with sales & marketing functions.
- Lead in supporting trade operations, including sourcing point of purchase materials and premium as well as design brief.
- Work with procurement team and various suppliers for best outcome and control within A&M budget.
- Explore new visibility opportunities and trade initiatives to grow assigned products.
- Support commercial team in customer events
**Responsibilities**:
- Support key account team to deliver Annual Volume and Share Objective through in-store activations, focusing in CVS across all brands
- Execute in-store activities with integration of marketing calendar
- Source POSM & merchandising and manage within A&M budget
- Work closely with key account & cross functional teams
Qualifications:
- Bachelor Degree in related field
- 2yrs+ experience in Customer (Trade Marketing)
- Good communication skills and teamwork
- Strong negotiation skills
- Data analysis skills
- Initiative and flexible
- Work well under pressure
- High responsibility and passion for success
- Good command in both Thai & English
- Computer literature in Microsoft Office (Excel, Powerpoint)
- Work with Customer Marketing Manager (CVS) to execute channel strategy to drive business growth, in alignment with sales & marketing functions.
- Lead in supporting trade operations, including sourcing point of purchase materials and premium as well as design brief.
- Work with procurement team and various suppliers for best outcome and control within A&M budget.
- Explore new visibility opportunities and trade initiatives to grow assigned products.
- Support commercial team in customer events
**Responsibilities**:
- Support key account team to deliver Annual Volume and Share Objective through in-store activations, focusing in CVS across all brands
- Execute in-store activities with integration of marketing calendar
- Source POSM & merchandising and manage within A&M budget
- Work closely with key account & cross functional teams
Qualifications:
- Bachelor Degree in related field
- 2yrs+ experience in Customer (Trade Marketing)
- Good communication skills and teamwork
- Strong negotiation skills
- Data analysis skills
- Initiative and flexible
- Work well under pressure
- High responsibility and passion for success
- Good command in both Thai & English
- Computer literature in Microsoft Office (Excel, Powerpoint)
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager, Samsung Premium Store Management
Bangkok, Bangkok
Samsung Electronics
Posted today
Job Viewed
Job Description
**Résumé du poste**
**Rôle et Responsabilités**
- This role will cover a variety of projects and will require interacting with other department / functions i.e. Account Management, Sales Planning & Operations, Channel, Marketing, Finance and Legal
- Advocate and spread the Samsung's brand value proposition and key best practices to support the retail team and help improve performance, like for like growth in Samsung Premium Stores and expansion
- Responsible for creating, formalizing and delivering sales and marketing tools and programs for Samsung Premium Stores to achieve business goals as well as manage engagement, presentation and customer experience in stores
- Drive sales readiness programs to ensure the retailer extended sales force is capable of delivering Samsung's value proposition to the various types of customers; work with team to ensure retailers and retailers ‘staffs are well trained
- Execute the plans and programs with smooth execution of Samsung Brand policy and guidelines at the stores
- Manage and balance all stakeholders both within the company and stores’ owners with a win-win approach
- Lead mystery shopper and customer satisfaction to develop performance tracking process and identify key improvement areas
- Encourage promoters/ salesperson to increase sales and serves consumers in a professional manner and contributes
- Provide differentiated retail assets and deployment guidelines per channel based on highest ROI to drive maximum sell-out & Support roll out and execution of key retail program and key demand generation activities to drive like for like growth in stores and new stores expansion
- Accurate record of in-shop activity, sales performance, KPIs, promotional activities and prepare monthly tracking report and analysis of SES performance. Provide analytical review to identify areas of improvement
- Ensure that the products and goods which are in store are fully satisfying the needs of customers in terms of goods on display, inventory, customer demand forecasting, etc.
- Performs other duties as assigned by management /direct supervisor
Leadership Responsibilities
- Lead and ensure SPS operation & execution excellence
- Supervise 3rd party and data analysts of SPS
**Skills and Qualifications**
**Qualifications / Key Skills Required**:
- Minimum 8 years with specialty retailer/retail franchise model experience is required
- Merchandising experience with good analysis skill (knowledge of fashion “product”) & Experience working in a corporate visual environment
- Ability to drive cross-functional support to enable market and store level execution of marketing plans.
- Self-motivated and ability to work independently & Managing to tight timelines
- Presentation and Communication skills
- Planning and project management skills
- Strong interpersonal skills
- Good Team player with ability to get things done through others
- Results oriented, structured, analytical, strategic orientation - able to analyse, build target and action plan with clear focus and priorities
**Rôle et Responsabilités**
- This role will cover a variety of projects and will require interacting with other department / functions i.e. Account Management, Sales Planning & Operations, Channel, Marketing, Finance and Legal
- Advocate and spread the Samsung's brand value proposition and key best practices to support the retail team and help improve performance, like for like growth in Samsung Premium Stores and expansion
- Responsible for creating, formalizing and delivering sales and marketing tools and programs for Samsung Premium Stores to achieve business goals as well as manage engagement, presentation and customer experience in stores
- Drive sales readiness programs to ensure the retailer extended sales force is capable of delivering Samsung's value proposition to the various types of customers; work with team to ensure retailers and retailers ‘staffs are well trained
- Execute the plans and programs with smooth execution of Samsung Brand policy and guidelines at the stores
- Manage and balance all stakeholders both within the company and stores’ owners with a win-win approach
- Lead mystery shopper and customer satisfaction to develop performance tracking process and identify key improvement areas
- Encourage promoters/ salesperson to increase sales and serves consumers in a professional manner and contributes
- Provide differentiated retail assets and deployment guidelines per channel based on highest ROI to drive maximum sell-out & Support roll out and execution of key retail program and key demand generation activities to drive like for like growth in stores and new stores expansion
- Accurate record of in-shop activity, sales performance, KPIs, promotional activities and prepare monthly tracking report and analysis of SES performance. Provide analytical review to identify areas of improvement
- Ensure that the products and goods which are in store are fully satisfying the needs of customers in terms of goods on display, inventory, customer demand forecasting, etc.
- Performs other duties as assigned by management /direct supervisor
Leadership Responsibilities
- Lead and ensure SPS operation & execution excellence
- Supervise 3rd party and data analysts of SPS
**Skills and Qualifications**
**Qualifications / Key Skills Required**:
- Minimum 8 years with specialty retailer/retail franchise model experience is required
- Merchandising experience with good analysis skill (knowledge of fashion “product”) & Experience working in a corporate visual environment
- Ability to drive cross-functional support to enable market and store level execution of marketing plans.
- Self-motivated and ability to work independently & Managing to tight timelines
- Presentation and Communication skills
- Planning and project management skills
- Strong interpersonal skills
- Good Team player with ability to get things done through others
- Results oriented, structured, analytical, strategic orientation - able to analyse, build target and action plan with clear focus and priorities
This advertiser has chosen not to accept applicants from your region.
1
Assistant Manager, Samsung Premium Store Management
Bangkok, Bangkok
Samsung Electronics
Posted today
Job Viewed
Job Description
**Position Summary**
**Role and Responsibilities**
- This role will cover a variety of projects and will require interacting with other department / functions i.e. Account Management, Sales Planning & Operations, Channel, Marketing, Finance and Legal
- Advocate and spread the Samsung's brand value proposition and key best practices to support the retail team and help improve performance, like for like growth in Samsung Premium Stores and expansion
- Responsible for creating, formalizing and delivering sales and marketing tools and programs for Samsung Premium Stores to achieve business goals as well as manage engagement, presentation and customer experience in stores
- Drive sales readiness programs to ensure the retailer extended sales force is capable of delivering Samsung's value proposition to the various types of customers; work with team to ensure retailers and retailers ‘staffs are well trained
- Execute the plans and programs with smooth execution of Samsung Brand policy and guidelines at the stores
- Manage and balance all stakeholders both within the company and stores’ owners with a win-win approach
- Lead mystery shopper and customer satisfaction to develop performance tracking process and identify key improvement areas
- Encourage promoters/ salesperson to increase sales and serves consumers in a professional manner and contributes
- Provide differentiated retail assets and deployment guidelines per channel based on highest ROI to drive maximum sell-out & Support roll out and execution of key retail program and key demand generation activities to drive like for like growth in stores and new stores expansion
- Accurate record of in-shop activity, sales performance, KPIs, promotional activities and prepare monthly tracking report and analysis of SES performance. Provide analytical review to identify areas of improvement
- Ensure that the products and goods which are in store are fully satisfying the needs of customers in terms of goods on display, inventory, customer demand forecasting, etc.
- Performs other duties as assigned by management /direct supervisor
Leadership Responsibilities
- Lead and ensure SPS operation & execution excellence
- Supervise 3rd party and data analysts of SPS
**Skills and Qualifications**
**Qualifications / Key Skills Required**:
- Minimum 8 years with specialty retailer/retail franchise model experience is required
- Merchandising experience with good analysis skill (knowledge of fashion “product”) & Experience working in a corporate visual environment
- Ability to drive cross-functional support to enable market and store level execution of marketing plans.
- Self-motivated and ability to work independently & Managing to tight timelines
- Presentation and Communication skills
- Planning and project management skills
- Strong interpersonal skills
- Good Team player with ability to get things done through others
- Results oriented, structured, analytical, strategic orientation - able to analyse, build target and action plan with clear focus and priorities
**Role and Responsibilities**
- This role will cover a variety of projects and will require interacting with other department / functions i.e. Account Management, Sales Planning & Operations, Channel, Marketing, Finance and Legal
- Advocate and spread the Samsung's brand value proposition and key best practices to support the retail team and help improve performance, like for like growth in Samsung Premium Stores and expansion
- Responsible for creating, formalizing and delivering sales and marketing tools and programs for Samsung Premium Stores to achieve business goals as well as manage engagement, presentation and customer experience in stores
- Drive sales readiness programs to ensure the retailer extended sales force is capable of delivering Samsung's value proposition to the various types of customers; work with team to ensure retailers and retailers ‘staffs are well trained
- Execute the plans and programs with smooth execution of Samsung Brand policy and guidelines at the stores
- Manage and balance all stakeholders both within the company and stores’ owners with a win-win approach
- Lead mystery shopper and customer satisfaction to develop performance tracking process and identify key improvement areas
- Encourage promoters/ salesperson to increase sales and serves consumers in a professional manner and contributes
- Provide differentiated retail assets and deployment guidelines per channel based on highest ROI to drive maximum sell-out & Support roll out and execution of key retail program and key demand generation activities to drive like for like growth in stores and new stores expansion
- Accurate record of in-shop activity, sales performance, KPIs, promotional activities and prepare monthly tracking report and analysis of SES performance. Provide analytical review to identify areas of improvement
- Ensure that the products and goods which are in store are fully satisfying the needs of customers in terms of goods on display, inventory, customer demand forecasting, etc.
- Performs other duties as assigned by management /direct supervisor
Leadership Responsibilities
- Lead and ensure SPS operation & execution excellence
- Supervise 3rd party and data analysts of SPS
**Skills and Qualifications**
**Qualifications / Key Skills Required**:
- Minimum 8 years with specialty retailer/retail franchise model experience is required
- Merchandising experience with good analysis skill (knowledge of fashion “product”) & Experience working in a corporate visual environment
- Ability to drive cross-functional support to enable market and store level execution of marketing plans.
- Self-motivated and ability to work independently & Managing to tight timelines
- Presentation and Communication skills
- Planning and project management skills
- Strong interpersonal skills
- Good Team player with ability to get things done through others
- Results oriented, structured, analytical, strategic orientation - able to analyse, build target and action plan with clear focus and priorities
This advertiser has chosen not to accept applicants from your region.
2
Manager- Store Operation Management
Makro PRO
Posted today
Job Viewed
Job Description
Maknet is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Maknet brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work
Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.
**Your Challenge**:
Responsible for smoothness of operation in all 139 Makro stores. The operation manager works with SGM, Hub managers, OCSM and CDM to maximizes sales, operation effectiveness and efficiency. He/she will coordinate with stakeholders to implement a new projects or services in stores. Then the manager also handles service roll-out, enforces operation standard, monitors tools & equipment, trains store staff and develops any means communicate between HO and stores. This role will work to ensure day-to-day operation can deliver a good experience to customers.
- Ensure orders are being fulfilled and delivered timely and accurately with maintaining the highest standards of customer service by immediately attending to and resolving customer issues.
- Monitor Makro Digital services performance (SLA and complains) by each service owner (Store, FFC and 3PL).
- Lead new Makro Digital project, UAT and system implementation and roll-out
- Create and monitor training programs for Makro Digital staff for better performance
- Monitor Makro Digital asset in stores and prevent unnecessary lost and damage of movable tools e.g. temperature box
- Communicate new information to all related personnel in store to ensure smooth operation and success of the new campaign, system and operation process.
- Monitor and audit operation standard in all Makro Digital stores for productivity and fraud prevention
- Create a clean and safe work environment for all employees.
**Requirements**:
- Bachelor Degree or higher in International Business, Logistics or related field
- 5+ years experience in warehouse operations.
- Proven history of effective management skills.
- Exposure to warehouse operation and inventory management.
- Expertise in Excel, PowerPoint, and ability to develop operational data to be an operational report, KPI report for management and customer.
- Able to communicate clearly and concisely
- Good at planning and working with other people
- Ability to multi-task.
- High attention to detail.
- Possess excellent verbal and written communication skills.
- Participate in cross training and continuous skill development.
- Must be able to occasionally work weekends and after-hours during peak times (this is non-typical)
- Willing to continue learning and improving
**Benefits**
**Health Insurance **- At Maknet, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD
**Provident Fund **- Maknet cares about your long-term plan! We offer 3% provident fund.
**Year-end bonus **- We include variable and performance bonus for our employees.
**Gym Facilities **- Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!
**Attractive Vacations days **- Enjoy our attractive annual leave. Let’s say the minimum is 18 days!
**No overtime **- We work 5 days a week. We set our own goals and deadlines.
**Free car parking space** - No more stress or extra cost if you drive to work. We offer free parking space for our employees.
**Best Culture**:
- Clear focus.
- Diverse Workplace (Our members are from around the world!)
- Non-hierarchical and agile environment
- Growth opportunity and career path
Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.
**Your Challenge**:
Responsible for smoothness of operation in all 139 Makro stores. The operation manager works with SGM, Hub managers, OCSM and CDM to maximizes sales, operation effectiveness and efficiency. He/she will coordinate with stakeholders to implement a new projects or services in stores. Then the manager also handles service roll-out, enforces operation standard, monitors tools & equipment, trains store staff and develops any means communicate between HO and stores. This role will work to ensure day-to-day operation can deliver a good experience to customers.
- Ensure orders are being fulfilled and delivered timely and accurately with maintaining the highest standards of customer service by immediately attending to and resolving customer issues.
- Monitor Makro Digital services performance (SLA and complains) by each service owner (Store, FFC and 3PL).
- Lead new Makro Digital project, UAT and system implementation and roll-out
- Create and monitor training programs for Makro Digital staff for better performance
- Monitor Makro Digital asset in stores and prevent unnecessary lost and damage of movable tools e.g. temperature box
- Communicate new information to all related personnel in store to ensure smooth operation and success of the new campaign, system and operation process.
- Monitor and audit operation standard in all Makro Digital stores for productivity and fraud prevention
- Create a clean and safe work environment for all employees.
**Requirements**:
- Bachelor Degree or higher in International Business, Logistics or related field
- 5+ years experience in warehouse operations.
- Proven history of effective management skills.
- Exposure to warehouse operation and inventory management.
- Expertise in Excel, PowerPoint, and ability to develop operational data to be an operational report, KPI report for management and customer.
- Able to communicate clearly and concisely
- Good at planning and working with other people
- Ability to multi-task.
- High attention to detail.
- Possess excellent verbal and written communication skills.
- Participate in cross training and continuous skill development.
- Must be able to occasionally work weekends and after-hours during peak times (this is non-typical)
- Willing to continue learning and improving
**Benefits**
**Health Insurance **- At Maknet, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD
**Provident Fund **- Maknet cares about your long-term plan! We offer 3% provident fund.
**Year-end bonus **- We include variable and performance bonus for our employees.
**Gym Facilities **- Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!
**Attractive Vacations days **- Enjoy our attractive annual leave. Let’s say the minimum is 18 days!
**No overtime **- We work 5 days a week. We set our own goals and deadlines.
**Free car parking space** - No more stress or extra cost if you drive to work. We offer free parking space for our employees.
**Best Culture**:
- Clear focus.
- Diverse Workplace (Our members are from around the world!)
- Non-hierarchical and agile environment
- Growth opportunity and career path
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Officer
Merck KGaA Darmstadt Germany
Posted today
Job Viewed
Job Description
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
- Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
- Issue Orders, Goods Return, Credit Notes as per customer request
- Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
- Provide estimated product delivery date to customer in advance and upon the customer request
- Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
- Creates an excellent customer experience as one of customer touch point
- Maintain and update customer requirements into database
- Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Job Requisition ID: 259167
Location: Bangkok
Career Level: C - Professional (1-3 years)
Working time model: full-time
**North America Disclosure**
**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.
**Job Segment**:Database, Network, Customer Service, Technology
- Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
- Issue Orders, Goods Return, Credit Notes as per customer request
- Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
- Provide estimated product delivery date to customer in advance and upon the customer request
- Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
- Creates an excellent customer experience as one of customer touch point
- Maintain and update customer requirements into database
- Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Job Requisition ID: 259167
Location: Bangkok
Career Level: C - Professional (1-3 years)
Working time model: full-time
**North America Disclosure**
**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.
**Job Segment**:Database, Network, Customer Service, Technology
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
48237
Business
Trading
Job Detail
- Monitor and examine operations of product functions related to service operations to provide service to customers.
- Develop and implement customer service policies and procedures
- Support customer service projects
- Taking care of customers when complaining
- Support & Improve service operations with key dealer
- Coordinate with sale team and sale manager
Salary
25,000 - 35,000 (THB)
Location
Bangkok
Required work
experience
- Male and female (Thai Nationality)
- Age 30-45 years old
- Bachelor degree in Business Administration or related field
- At least 3-5 years experience customer service and service sales in home appliance product
- Good command in English especially in communication skill
- Have strong growth mindset toward improving service quality and driving sale out through services.
48237
Business
Trading
Job Detail
- Monitor and examine operations of product functions related to service operations to provide service to customers.
- Develop and implement customer service policies and procedures
- Support customer service projects
- Taking care of customers when complaining
- Support & Improve service operations with key dealer
- Coordinate with sale team and sale manager
Salary
25,000 - 35,000 (THB)
Location
Bangkok
Required work
experience
- Male and female (Thai Nationality)
- Age 30-45 years old
- Bachelor degree in Business Administration or related field
- At least 3-5 years experience customer service and service sales in home appliance product
- Good command in English especially in communication skill
- Have strong growth mindset toward improving service quality and driving sale out through services.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Officer
Ingredion
Posted today
Job Viewed
Job Description
The Customer Service Officer (Supply Chain Management) is responsible for supporting our business growth consistently, who primary responsibilities to interact with customer to provide and process information in response to inquiries, concern and requests about product and service.
- The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.- Core Responsibilities:- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested. Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.#LI-SH1
Relocation Available:
No
- The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.- Core Responsibilities:- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested. Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.#LI-SH1
Relocation Available:
No
This advertiser has chosen not to accept applicants from your region.
9