141 Success Manager jobs in Thailand

Company Description

Payd is a "force for good" startup in Singapore with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a Customer Success Manager to join our team in Thailand. 

We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. We're looking for a Customer Success Manager with relevant B2B experience, working with enterprise level clients and experience in onboarding individual users.

Job Description

What you'll be doing

• Building and fostering trusted relationships with leaders from our customers' HR departments
• Designing and executing customised onboarding programs helping customers seamlessly achieve their goals through the use of Payd's platform
• Mobilising internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Qualifications

You Should Apply If You

• Have 5+ years of progressive experience in a customer-facing professional role
• Experience with SaaS products is a plus
• Fluency in Thai
• Have proven experience managing post-sales client relationships with Enterprise companies
• Are an effective and influential communicator with a range of key stakeholders (from end user to C-level executive); you can facilitate challenging discussions and are adept at handling objections
• Thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Additional information

We are a young and fast growing startup with a focus on bringing technological innovation to those who need it most. We're looking for someone who isn't afraid to get their hands dirty and increase our presence in Malaysia. This is a great opportunity for someone with the relevant experience that is looking to be part of building our company's strategy over the coming years, and to grow a team in your own image.

Location:
Bangkok, Thailand

Type:
Full-time

Team:
Customer Success

About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.

About The Role
We're looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.

As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You'll Do

• Manage the post-sales relationship for a portfolio of customers across the wider SEA regions.
• Lead onboarding, training, and enablement sessions to set customers up for long-term success.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.

What You Bring

• 3–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong relationship-building skills with experience handling multiple accounts.
• Clear and confident communicator across both technical and business audiences.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high personal ownership.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Fluent in Japanese OR Chinese and professional fluency in English

Nice To Have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.

Why AppsFlyer

• You'll join a team that values curiosity, growth, and meaningful impact.
• Our Bangkok office blends local autonomy with global collaboration.
• You'll work with innovative customers and an experienced regional team.
• Our leadership invests in people, and your growth path is actively supported.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO

Requirements

• Possess bachelor's degree; Major in Mechanical, Electrical or related discipline.
• More than 7 years' work experience in DC industry/MEP Consultancy/Construction industry.
• Has excellent customer interface experience, good communication and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client

Job Types: Full-time, Permanent

RESPONSIBILITIES

• Customer Engagement: Cultivate and maintain strong client relationships, addressing their needs and ensuring satisfaction.
• Serve as a liaison between clients and internal teams, ensuring effective communication and problem resolution.
• Post-Sales Revenue Generation: Identify opportunities for up-selling and boost sales revenue through strategic post-sales activities.
• Collaborate with sales teams to enhance customer value and satisfaction.
• Multi-Faceted Project Management: Oversee successful project implementations and deliveries, drawing on experience as a Project Manager and Delivery Manager.
• Coordinate with cross-functional teams for the timely and quality delivery of products or services.
• Pre-sales Expertise: Apply pre-sales experience to understand customer needs and tailor solutions.
• Collaborate with sales teams during pre-sales activities for a seamless transition from sales to customer onboarding.
• Customer Success Planning: Develop and implement comprehensive plans for customer success, ensuring long-term value and satisfaction.
• Proactively address customer concerns, maintaining a positive customer experience throughout the lifecycle.
• Continuous Improvement: Monitor and analyze customer feedback for areas of improvement and implement necessary changes.
• Stay updated on industry trends and best practices to enhance customer success strategies.

REQUIREMENTS

• Bachelor's or Master's degree in Information Technology, Computer Science, IT, or a related field.
• Experienced in managing projects for Banking, Insurance, Retail/FMCG, MNC/Automotive
• Proven experience in roles such as Pre-sales, Project Manager, Delivery Manager, and Customer Success/Engagement Manager within the IT industry.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to drive post-sales revenue through up-selling and customer satisfaction.
• Strong project management skills with a focus on successful project implementation and delivery.
• Ability to understand customer needs and align solutions accordingly.
• If you are a results-driven professional with a passion for customer success and revenue growth, we invite you to apply and be a key player in our dynamic team.

WHAT WE OFFER

• Special Project incentive depends on performance and company benefit
• Salary increment depends on performance
• Opportunity to work with a global leading tech company unlimited.
• Free Course training to support several training and development programs to support you in your career journey (Free 2,000 Course Training and Employee can join to learning with Team Global in English or Vietnam Language)
• Balance life as we have a 5-day work week policy. (Mon-Fri 09:00-18:00)
• OT Payment
• Insurance offers from Generali; OPD & IPD for Health and Group insurance, General Expense& Surgical Fee, Specialist Consultation & Emergency Accident.
• Group Medical
• Health checkup 1 time per year
• Company in house activity
• Team building
• Abroad Business Trip
• Sick Leave 30 days/year
• Business Leave: 3 days per year
• Other Special Leave
• 13/14 days Holiday Day following Thailand Calendar
• Annual Leave 12 days (After probation can use immediately) will granted

Job Responsibilities:

• Act as the primary point of contact for assigned data center clients, providing strategic support and ongoing communication.
• Lead client onboarding by coordinating with internal teams to ensure timely and accurate service delivery.
• Maintain up-to-date client documentation, including rack layouts, access lists, and power allocations.
• Monitor SLA compliance, service performance, and critical incidents; coordinate RCA and client communications.
• Assist clients with operational procedures such as access requests, remote hands, and escalation protocols.
• Conduct regular Customer Success Reviews and satisfaction surveys to drive retention and service improvement.
• Identify and mitigate client risks while collaborating cross-functionally to uncover upsell opportunities and enhance service quality.
• Support compliance and audit-related documentation for clients with strict operational requirements (e.g., ISO, PCI, Uptime Tier).

Job Qualifications:

• Bachelor's degree in Business, Engineering, IT, or a related field.
• 3–7 years of experience in account management, client services, or customer success—
  preferably in data center, telecom, or enterprise IT sectors.
• Strong understanding of data center operations, infrastructure (power, cooling, network), and service models (colocation, cloud interconnect).
• Excellent communication skills in Thai and English, both written and spoken; Chinese language proficiency is a strong plus.
• High attention to detail, customer-centric mindset, and strong coordination capabilities.
• Proficiency in using CRM tools (e.g., Salesforce), ticketing systems, and reporting dashboards.
• Goal–Oriented, Unity, Learning, Flexible

About DayOne

DayOne is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion

Job Summary

We are looking for a dedicated and experienced Customer Success Manager to join our team. This role serves as the primary point of contact for customers, overseeing both project delivery and daily service operations. You will be responsible for ensuring that all contracted services are delivered efficiently, cost-effectively, and in alignment with Service Level Agreements (SLAs).

Responsibilities

• Act as the main point of contact for customers regarding all aspects of project delivery and ongoing service operations.
• Ensure timely and efficient service delivery in line with SLAs, managing delivery costs as agreed and leading a virtual delivery team to drive customer satisfaction.
• Build and maintain strong, trust-based relationships with customers, acting as a strategic advisor with professionalism and integrity.
• Oversee key delivery areas including project management, quality assurance, cost control, SLA compliance, and customer satisfaction.
• Coordinate internal resources for both project implementation and service operations in accordance with company standards and customer requirements.
• Lead data center construction and customization projects from end to end—working closely with sales, presales, design, construction, and T&C teams. Responsibilities include managing project schedules, quality, costs, risks, escalations, and ensuring timely project closure and customer acceptance.
• Manage SLA performance and customer satisfaction during the ongoing operation phase by working closely with the data center operations, network, and IT service teams to drive continuous improvement and risk mitigation.
• Ensure compliance with internal processes including procurement, audits, ITIL standards, and project-related procedures.
• Collaborate effectively with internal teams to ensure successful contract execution and high levels of customer satisfaction.

Requirements

• Possess bachelor's degree; Major in Mechanical, Electrical or related discipline.
• More than 7 years' work experience in DC industry/MEP Consultancy/Construction industry.
• Has excellent customer interface experience, good communication and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client

Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions.

Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn.

Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.

• Serve as the primary point of accountability for assigned clients for Digital recurring services.
• Advise and develop client vision, clearly define desired business outcomes and create a success plan.
• Be in charge of renewal & limit churn rate
• Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)
• Provide regular customer updates, data insights, performance / issue trends (QBRs, etc.)
• Build out and track standard Customer Health Score Metrics
• Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption
• Ensure data quality of information captured in the contract for a smooth execution and renewal
• Ensure in particular that the entitled Installed Base is 100% attached to contract, at contract start or renewal, and during contract lifecycle
• Provide a feedback loop on potential offer improvements, based on customer adoption & direct input
• Identify users' of SE Digital services offers & secure customer satisfaction.
• Drive usage and help accelerate customer value for eachproduct/service
• Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order)
• Share and implement best practices to drive up realization of outcomes

Requirements:

• Bachelor of Science or Engineering degree preferred
• Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities
• Proficient computer experience in Microsoft Office Products + Salesforce
• High commitment to the company's vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Effective working in team environment.
• Customer oriented, Nurturing, Farmer Characteristics
• Deep passion for makingotherssuccessful
• Dynamic & entrepreneur
• Bringing forward proposal

Description
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience. 

As a Customer Success Manager (CSM), you will work closely with senior stakeholders to deliver a world-class service to assigned, select clients. This is a post-sales, service-oriented role.

Client Success Management focuses on understanding the client's evolving needs and marrying them up with the evolving offer that Thought Machine can deliver - to deliver tangible inputs to its clients and maximise the benefits clients can receive from their relationship with Thought Machine.

You need to exercise a balance of stakeholder management and technical acumen to help our customers deliver operational excellence. You will draw from past experience with financial services companies, cloud infrastructure, program management ITSM and customer advocacy. Your main objective is to make sure the client is happy with their use of our products and the services we provide around them.

As a CSM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises, fintech founders and a cross-functional and geographically dispersed team. A successful CSM utilises their relationship management skills and technical credibility to communicate effectively at all levels within the organisation and become a trusted advisor to the client.

Duties

• CSMs serve as liaisons between the client and the Thought Machine ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and other teams
• Partner with our clients to understand their pre-sales plans and turn the customer's desired outcomes into actionable objectives. You will develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps.
• Understand client infrastructure at a high level to help speed up incident and support resolution
• Know the Thought Machine product platforms, our best practices, and use cases to guide the customer
• Act as the Thought Machine liaison for product questions, issues, or escalations. Work with Thought Machine Support teams (on-call engineers, cloud analysts), Product Management (i.e., roadmaps), and other teams as needed
• Use customer objectives and understanding to drive new feature development internally and lead across multiple work streams and teams to maintain customer success
• Complete analysis and lead weekly, monthly and quarterly operational performance reviews and executive sessions
• Work with customers and Support to guide issues/escalations to resolution

Requirements
Essential

• Excellent customer management skills with experience in success management, account management, conflict management, stakeholder management to drive customer satisfaction.
• Knowledge of banking/finance
• Experience collaborating across business units internally and on the customer side
• Experience collaborating with the customer's third-party partners and systems integrators
• Excellent communication, presentation and problem solving
• Familiar with cloud providers (AWS, GCP, Azure), microservice architectures, observability platforms, databases, deployment strategies (blue/green, canary, etc.), release management, disaster recovery, business continuity
• Comfortable adapting to a hyper-growth environment and the ability to approach challenges based on first principles
• Naturally curious with a history of learning and adapting to new technologies and environments
• Detail-oriented with an analytical mindset

Desirable

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Experience supporting customers in technical support and escalation management
• General understanding of the following: Software Engineering, ITIL, storage systems, networking, application development, service architecture, cloud-native application development, hosted services

Benefits

• Highly competitive salary
• Paid holiday + public holidays
• All the latest tech you need
• A talented & experienced team as your colleagues
• An environment where we encourage learning and progress

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.

Company Description

Jaymart Insurance Public Company Limited is a general insurance flagship of Jaymart Group. This strategic partnership has significantly improved the company's Capital Adequacy Ratio. Jaymart Group's diverse business portfolio, including retails, financing, and real estate development, supports the insurance operations by leveraging over 300 retail distribution channels and extensive Big Data. Jaymart Insurance designs attractive insurance solutions based on data from over seven million customers across its subsidiaries.

Role Description

As a Client Success Manager (CSM), you will be the primary advocate and strategic partner for a portfolio of our key B2B partners (e.g., e-commerce platforms, telcos, banks). You will be responsible for ensuring our clients achieve maximum value from our innovative insurtech solutions, driving product adoption, managing renewals, and identifying opportunities for expansion. This is a crucial, high-impact role that sits at the intersection of technology, business development, and customer experience.

What You Will Do:

• Strategic Relationship Management
  : Develop and maintain deep, trusted, long-term relationships with key stakeholders and decision-makers within your assigned client portfolio, including at the executive level.

• Drive Product Adoption & Value
  : Proactively engage with clients to understand their business goals, pain points, and strategic priorities. Work with them to develop and execute joint success plans that maximize the adoption and value realization of embedded insurance products and tech solutions.

• Client Onboarding & Implementation Support
  : Oversee the post-sales journey, coordinating with Igloo's Product, Tech, and Operations teams to ensure seamless and efficient technical integration and launch of new insurance products.

• Retention & Growth
  : Own the renewal process and actively identify and execute upselling and cross-selling opportunities by presenting new Igloo solutions that align with the client's evolving needs.

• Customer Health & Reporting
  : Monitor key performance indicators (KPIs) like customer health scores, product adoption rates, Gross Written Premium (GWP) performance, and churn risk. Conduct regular Business Reviews (QBRs/EBRs) to demonstrate value and ROI.

• Voice of the Customer
  : Collect and channel client feedback and market intelligence back to Igloo's Product and Engineering teams to inform the roadmap and ensure our solutions remain best-in-class for the Southeast Asian market.

• Problem Resolution
  : Act as a point of escalation for critical client issues, ensuring timely and effective resolution by mobilizing cross-functional resources.

What You Will Bring:

Must be a

• Thai citizen.

• 3+ years of proven experience in a Customer Success, Account Management, or Strategic Partner Management role, preferably within a SaaS, InsurTech, FinTech, or B2B technology environment.

• Strong understanding of the technology landscape in Thailand (e.g., e-commerce, digital finance, telecommunications) and its B2B dynamics.

• Demonstrated track record of managing a portfolio of complex, high-value enterprise accounts and achieving targets for retention and growth.

• Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex technical and business value propositions to both technical and C-level audiences.

• An analytical and data-driven mindset, comfortable using CRM (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to manage customer health metrics.

• Proactive, self-starter with a solution-oriented approach and the ability to thrive in a fast-paced, scale-up environment.

• Fluency in English is required.