739 Support Agent jobs in Thailand

About Our Client

Our client is a fast-growing
Forex and CFD online trading company
with over 15 years of industry experience. They re on a mission to revolutionise trading through bold innovation, building tools that break traditional barriers and open up limitless possibilities — from cross-asset to cross-event trading. Our client brings together passionate, forward-thinking individuals to challenge the norm and reshape the future of global trading.

We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.

Responsibilities

• Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both - local language: Thai and English languages.
• Communicate effectively to provide clear, professional, and solution-oriented support.
• Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to streamline support processes and enhance service quality.
• Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
• Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

Education and Experience

• Minimum 1 year of experience in customer support within Fintech (Financial Technology) industry.
• Proficient understanding of Forex markets and knowledge of Forex trading platforms is an added advantage.
• Experience with CRM systems, Confluence, Jira.
• Fluent in local: Thai language (both written and spoken).
• Strong level of English language (both written and spoken).
• Readiness to work different shifts, including night shifts - 8:00 - 17:00 , 12:00 - 21:00, 16:00 - 01:00, 00:00 - 09:00 (each shift includes 1 hour lunch).
• Able to work in a hybrid arrangement based in Bangkok, Thailand.
• Possess a personal laptop for temporary use while awaiting the company-provided device.
• Available to start immediately or with less than one month's notice.

We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.

• Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both - Thai and English languages.
• Communicate effectively to provide clear, professional, and solution-oriented support.
• Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to streamline support processes and enhance service quality.
• Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
• Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

• Minimum 1 year of experience in customer support within a CFD brokerage or fintech industry.
• Experience with CRM systems, Confluence, Jira.
• Fluent in Thai and English (both written and spoken).
• Readiness to work different shifts, including night shifts.
• Good to have: understanding of financial markets and knowledge of CFD trading platforms.

• Competitive and attractive compensation.
• Remote/hybrid work schedule.
• Proper rest time and sick leaves.

1. Interview with Recruiter (30 minutes)
2. Behavioural Interview with HR (60 minutes)

Versus Trade is a CFD trading company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before.

Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event

We seek companions who are:

• Passionate about working in finance
• Ambitious to do great things
• Attentive to the very detail of the subject
• Bold enough to build different
• Enthusiastic along the way
• Ready to make a lasting impact

Sounds like you? Join the Versus Trade Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution
• Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
• Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, returns, and security teams to validate issues and confirm corrective actions.
• Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
• Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
• Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations

Requirements:

• Vocational degree and above  in any related field
• At least 1 year of working experience in warehousing (e-commerce is highly preferred)
• New graduate with potential profile is also welcomed
• Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
• Ability to work under deadlines and pressure
• Good interpersonal, communication and negotiation skills.
• Good team player
• Able to work in shift and day off
• On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.

Job Description

• End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution
• Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
• Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, returns, and security teams to validate issues and confirm corrective actions.
• Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
• Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
• Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations

Requirements

• Vocational degree and above in any related field
• At least 1 year of working experience in warehousing (e-commerce is highly preferred)
• New graduate with potential profile is also welcomed
• Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
• Ability to work under deadlines and pressure
• Good interpersonal, communication and negotiation skills.
• Good team player
• Able to work in shift and day off
• On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.

Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting

Education: Secondary education or equivalent

Experience: Two (2) years of relevant work experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

TransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 1,000 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.

Responsibilities:

• Plan on social postings and interact with players on the official social channels for the title
• Create or assist in creating visual assets and copywriting for the social postings
• Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
• Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
• Monitor and regularly report on the live-service issues and the players feedback
• Monitor regularly live-streaming channels and social channels and work closely with partner influencers
• Monitor Discord channels and facilitate the community moderators
• Internal point of escalation for agents
• Main point of client contact

Required Skills and Qualifications

• Fluency in Thai and English.
• Fluency in Chinese is a plus.
• Ability to report and interface with our team and the client.
• Experience in video game industry, especially in community management, customer support, QA, or related field
• Prior experience/interactions with the gaming communities – forum or user groups on social channels
• Strong customer service ethic and great inter-personal communication skills
• Writing skills for the announcements or forum notices
• Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanour along with strong time-management and organization skills for coordinating multiple initiatives and priorities

Desired Skills and Qualifications:

• Bachelor's degree in communications, marketing, or any equivalent work experience
• Languages proficiency: English (written C1+)
• Content creator, cosplayer or live-streaming experience within the videogame community
• Player/Customer Support experience

Company Description

LTVplus is your trusted customer service outsourcing partner, providing exceptional customer support for eCommerce, SaaS, educational businesses, and more. Our dedicated agents offer 24/7 multilingual and multichannel support through phone, email, and chat. We specialize in seamlessly integrating with your business to enhance customer satisfaction and increase Customer Lifetime Value. LTVplus builds, trains, and manages customer support teams, allowing you to focus on your core business objectives while benefiting from low-cost, high-quality support that scales with your growth.

Role Description

This is a full-time remote role for a Thai and English Bilingual Customer Support Agent. The Customer Support Agent will be responsible for handling customer inquiries through phone, email, and chat. Daily tasks include addressing customer concerns, troubleshooting issues, ensuring customer satisfaction, and maintaining clear communication. The agent will work closely with our team to provide excellent customer service and support.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Communication skills, both written and verbal
• Troubleshooting abilities
• Fluency in Thai and English
• Ability to work independently and remotely
• Experience in eCommerce or a related field is a plus
• High school diploma or equivalent required; relevant certification or degree preferred

Working conditions

M-F 9 AM - 6 PM SGT for first month (subject to change, but will remain in SGT)

Your mission
Support Engineers ensure MIC's customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC's high standards for efficiency and customer satisfaction.

• Support our international customers and Key Users in the application of our software products and ensure that solutions are rolled out in a timely manner (2nd level support)
• Answer technical and functional inquiries from customers
• Analyze the source code (Oracle PL/SQL, SQL and Java)
• Document knowledge (technical notes and articles)

Your Skills And Qualification

• 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
• Min. 5 years of relevant software programming experience
• Good knowledge in SQL and relational DB (ideally: Oracle)
• Strong problem-solving and analytical skills
• A plus: Customs knowledge
• Service orientation and good communication skills
• Proficient English and Thai (spoken & written)

We offer you

• Cooperative, appreciative and respectful culture
• International context with global players
• Professional onboarding: Personal training plan and mentoring
• Individual development and career opportunities (MIC Academy)
• Various Benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sport activities, workation

Join our international MIC Team
Bangkok

JOB DESCRIPTION

Description of the responsibilities:

• Point of contact for IT-related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.
• You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production-related environment.
• Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.
• Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date
• Ensure compliance with the IT Policy, Code of Conduct and GDPR
• Manage IT system upgrades and all media
• Manage the processing and follow-up of the resolution of incidents and requests
• Participate in incident resolution and manage priorities and urgency
• Support users in the use of new systems
• Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
• Manage maintenance of software and hardware
• Ensure that operating procedures are updated
• Ensure the evolution of capacities and anticipate future needs according to new activities
• support
• Provide good quality of service and assistance to users
• Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
• Monitor server status daily
• Engaging/managing local vendors

Technical Competences:

• Technical mastery of Windows environments (server and client), security, office automation, backup, printing, Wi-Fi, antivirus
• Technical knowledge of workstations, thin clients, Smartphones, and peripherals,
• Knowledge of network technologies and protocols (internet, Ethernet, TCP/IP, etc.)
• Knowledge of internal software
• Cloud affinity (office 365 and Azure)
• Knowledge on virtual infrastructure (VMware)
• Knowledge on IT security (Cyber security)
• Knowledge on OT and IOT (scanners, terminals, label printers, machinery in production (Bizerba)
• Languages: Thai and English preferred
• Needs analysis - Project management
• Knowledge of the ServiceNow package is an additional benefit

Personal competences

• Good writing skills (Thai & English)
• Good level of general technical skillset.
• Common sense and fairness
• Very good relationship with customers and partners
• Quality, priority management
• Know how to analyze, diagnose, plan
• Respect for privacy
• Organizational ability
• Pro-active mindset
• Team Player