22 Support Analyst jobs in Thailand

Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users.
Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA.
Troubleshoot system, network problems, diagnosing and solving software faults.
Work collaboratively with user and development team.
Recruiter Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)

-Company
dtac
Bangkok 10260, Thailand
Category
IT
Type
Full Time

**About the position**:
**Principal Accountabilities**:

- Review the requirement gathering from business stakeholders/end-users and produce software specification
- Suggest new features to improve program navigation and operation
- Perform periodical tests and debugging to maximize program efficiency
- Regularly gather and evaluate user feedback

**Qualifications**:

- Bachelor's degree or higher in area of Computer Engineering/ Computer Science/ IT/ Telecommunications fields or other related fields
- 1-3 years’ experience in at least 2 of the following language
- Programming language
C# script, C#.Net ,VB.Net ,nodeJS ,Google AppScript ,JavaScript ,AngularJS, SQL ,Batch file ,PHP ,Python
- HTML ,CSS ,XML ,JSON ,ASP.Net ,LeafletJS ,TypeScript ,WebGL
Grafana, Kibana ,Elastic search, IIS
- DB
SQL lite ,MS SQL ,PostgreSQL, MySQL
- Good command in English and Thai

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

**Job Description**:

- Responsibilities- To manage and tracking incidents until close all incidents within SLA and escalate to relate team- Qualifications- Age not over 22-25 years old-
- Bachelor's degree in Computer Science, Information Technology or related fields-
- 0 - 3 years working experience in IT support, help desk-
- Have basic knowledge about Hardware/Software computer program on windows-
- Strong technical and analytical skills-
- Good communication skill and service-minded-
- Able to coding will be advantage-
- Able to work in shift (day & time)*Recruiter

Pornvipa Phothong (พรวิภา โพธิ์ทอง)

To manage and tracking incidents until close all incidents within SLA and escalate to relate team.
Qualifications Age not over 22-25 years old.
Bachelor's degree in Computer Science, Information Technology or related fields.
0 - 3 years working experience in IT support, help desk.
Have basic knowledge about Hardware/Software computer program on windows.
Strong technical and analytical skills.
Good communication skill and service-minded.
Able to coding will be advantage.
Able to work in shift (day & time)*.
Recruiter Pornvipa Phothong (พรวิภา โพธิ์ทอง)

Job ID
50999

Business
Manufacturing(Automobile)

Job Detail
- Helpdesk, Support for inquiries from company members regarding IT equipment
- PC/Network security.
- Support for department members
- Process invoice and receipt etc.

Salary

27,000 - 27,000 (THB)

Location
Chachoengsao

Required work
experience
- Male and Female (Thai Nationality)
- Age 22-26 years old
- Bachelor’s degree in IT field with GPA 2.5+
- Interest in IT work. No experience required
- Good command of English with TOEIC 600+ (active)

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel

**Industry**: Trading(Food), Trading(Other), Trading(Computer/Telecommunication), Trading(Cosmetics/Healthcare), Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors), Trading(Pharmaceutical/Medical Equipment)
- ** Job Description**:

- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.

Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.

Issue scrap proposals.
- Perform physical inventory checks.

Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:

- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:

- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:

- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.

**Responsibilities**:

- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.

**Requirements**:

- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.

Benefits & Perks:

- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling

**Salary**: ฿30,000.00 - ฿40,000.00 per month

Ability to commute/relocate:

- Thailand: Reliably commute or planning to relocate before starting work (required)