250 Support Engineer jobs in Thailand
System Support Engineer
Posted today
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Job Description
Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.
As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.
With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.
What your daily work looks like:
Customer Onboarding:
● Configure our SaaS products to meet specific customer needs.
● Assist with software setup and installations both remotely and on-site at our F&B customers.
● Conduct training sessions for users
Technical Support:
● Provide remote and on-site technical support for our SaaS products.
● Troubleshoot and resolve customer-reported issues efficiently and effectively.
● Escalate complex technical issues to cross-functional teams as needed.
● Accurately document all customer interactions, actions, and resolutions in our system for service level tracking.
● Develop and maintain comprehensive documentation of support interactions, solutions, and onboarding processes.
● Proactively identify trends in customer issues and recommend preventative measures.
We are looking for someone with:
● 2 to 4 years of proven experience in technical support, ideally in SaaS / POS / e-commerce / F&B contexts, but not mandatory.
● Experience using helpdesk or issue tracking software (e.g., Zoho Desk, Jira, Zendesk)
● High proficiency in Thai and fluent English is a must to support international tickets. (calls, emails, system information etc.)
● Ability to work in shifts and provide support outside of regular business hours.
● A customer-centric mindset with strong, methodical problem-solving skills and the ability to communicate technical solutions with clarity and empathy.
If you also have (plus):
● Project Coordinator responsibilities or experience is a plus (e.g., involvement in project planning, coordination, resource allocation, etc.).
● Candidates with stronger technical background, who can understand system logs and participate in technical problem solving will be given priority.
What's on offer:
● Competitive salary to the right candidate
● Discretionary bonus based on performance
● 10 days of annual leave
● Friendly work environment
● Working a flat culture with talented individuals
● Join a young and growing brand backed by a great investment team
We are excited to welcome a highly motivated individual to join our Team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.
Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.
All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.
Responsibilities:
- You will complete broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
- You will determine priorities of tasks and actions and schedules measures accordingly.
- You will support customer remotely and onsite, and provide 2nd and 3rd level user support in case of arising issues.
- You will contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
- You will contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
- You will adhere to relevant processes and regulations.
- You may need to may manage sub-contractors and monitors delivery.
- You may be involved in technical design and developments for service offerings.
Qualifications & Experiences
- You hold a Bachelor's or Master's degree in Electrical/Electronic Engineering, VLSI/Microelectronics, or a similar field is generally required.
- You have a minimum of 3 years of relevant experience is preferred and we are hiring new graduates., though specific requirements may vary by position.
- You have knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. Knowledge of and professional technical experience with micro-computers/PC based systems.
- You have a customer focused attitude.
- You are articulate and skilled in interpersonal communication.
- You are fluent in the local language and in English, both written and spoken.
- Other Desired Skills and Knowledge: Basic computer usage and debugging skills; fundamental knowledge of networks and networking techniques; and basic understanding of imaging systems.
- Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) , criminal background checks, drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare trainings.
- Experience Level with Business Tools: Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers' specific businesses, please visit our company page
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy
and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everyw Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.
Responsibilities:
- You will complete broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
- You will determine priorities of tasks and actions and schedules measures accordingly.
- You will support customer remotely and onsite, and provide 2nd and 3rd level user support in case of arising issues.
- You will contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
- You will contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
- You will adhere to relevant processes and regulations.
- You may need to may manage sub-contractors and monitors delivery.
- You may be involved in technical design and developments for service offerings.
Qualifications & Experiences
- You hold a Bachelor's or Master's degree in Electrical/Electronic Engineering, VLSI/Microelectronics, or a similar field is generally required.
- You have a minimum of 3 years of relevant experience is preferred and we are hiring new graduates., though specific requirements may vary by position.
- You have knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. Knowledge of and professional technical experience with micro-computers/PC based systems.
- You have a customer focused attitude.
- You are articulate and skilled in interpersonal communication.
- You are fluent in the local language and in English, both written and spoken.
- Other Desired Skills and Knowledge: Basic computer usage and debugging skills; fundamental knowledge of networks and networking techniques; and basic understanding of imaging systems.
- Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) , criminal background checks, drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare trainings.
- Experience Level with Business Tools: Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everyw Sustainably.
To find out more about Healthineers' specific businesses, please visit our company page here .
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Junior Level
Infrastructure Modernization
Work Level: Junior
Job Type: Contract
Offer Salary : Not Specified
Job Descriptions :
Job Responsibilities:
- Provide technical support, troubleshooting and maintenance services.
- Introduce new technology and solutions to improve work process.
Work with support team to resolve technical issues.
Qualification:
- Male or Female, Thai nationality, Age 22-30 years old,
- Bachelor's Degree in Computer Engineering, Computer Science, or related field.
- 1-3 Years experience with Computer Infrastructure (Physical and Virtualize Machine, Operating System, Storage)
- experience in implementation or support or operation support roles.
- Good Analytical, Troubleshooting and Problem Solving Skills.
- Self-motivated and work well independently
- Strong service mind with excellent communication and presentation skills.
- Flexible and easily adaptable
- Good communication of English
- Can working for shift (24/7)
- Can on-site support
Location :
Customer Site : BTS Phaya Thai
Customer Support Engineer
Posted today
Job Viewed
Job Description
Responsibilities:
- Field service activities are associated with troubleshooting, diagnostic and repairing highly complex equipment at customer facilities.
- Resolve installation and upgrading problems.
- Coordinate equipment schedule to minimize system downtime.
- Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer's technical organization.
- Collaborate with engineering and manufacturing teams to improve system design and performance.
- Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Document service and installation actions by completing forms, reports, logs, and records.
- Conduct regular preventive maintenance.
- Adhere to safety policies and procedures.
Requirements:
- Bachelor's degree in mechanical/Mechatronics/Electrical/Electronic Engineering
- 2-4 years' of experience in field service or equipment maintenance, preferably in the semiconductor or PCB industries.
- Candidates with no experience can be considered for entry level position
- Good interpersonal/communication skills in understanding customer needs.
- Excellent problem-solving and communication skills.
- Shows initiative and can work independently.
- Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated).
- Fluent in English (both spoken and written).
- Knowledge in Chinese language skill will be an added advantage due to interaction with Chinese-speaking customers.
Customer Support Engineer
Posted today
Job Viewed
Job Description
- Conduct Customer Quality Approval Certificates
- Manage the complaints and reduce claim compensation.
- Field investigation, preliminary analysis and sorting material at customer site when customer faces the problem.
- Make a good relationship with the customer.
- Collaboration with customer to prevent customer process disruption
- Support and coordinate with internal team (Marketing, Inspection, and Production).
- Experience 0 - 3 years in technical service, customer support, Quality Control or a related field. New graduated We are welcome
- Bachelor degree of Metallurgical Engineer, Material Engineer, Chemical Engineering or a related field.
- Press part for automotive and home appliance steel sheet knowledge will be advantaged.
- Good communication skills in both written and spoken English. (TOEIC 500 points up)
- Advanced MS Word, Excel and Power Point skills required to perform tasks.
- Systematic thinking, good analytics, self-motivation and highly responsibility.
- Able to work under pressure and coordination skills.
- Can start working immediately will be preferable.
- The personality are active, vigorous and positive thinking.
- Only English resume will be considered.
Please attached file : Transcript and TOEIC Score
Support Engineer
Posted today
Job Viewed
Job Description
Manatal
is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.
Our goal
is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission
is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Role Overview
Customers are at the center of Manatal and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.
Responsibilities
- Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze the reported issue clearly and respond to the clients with clear next steps.
- Proactively triage technical issues raised by users or internal teams, investigate root causes, file detailed bug reports, and relentlessly drive resolution by coordinating with Engineering or resolving directly when possible.
- Maintain the security of client accounts by performing necessary verifications for new accounts and any suspicious activities, helping safeguard the platform and uphold partners' trust in our security practices.
- Act as the main point of coordination with impacted clients during incidents, working closely with the on-call team and incident owner to drive resolution. Provide timely updates from the support perspective and ensure accurate information is captured and shared for post-incident activities such as postmortems and follow-ups.
- Support the Customer Success team by joining client calls to provide clients with recommendations on how to best leverage Manatal for their needs (e.g., API integrations, etc.)
- Liaise with the Product team for vetting incoming product requests by clients to ensure we continuously enhance Manatal based on deep customer understanding
Requirements
- Fluency in English (written and verbal)
- Experience working in a product or support role with a technical foundation
- Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions
- Empathy for customers to understand their problems and translate them into engineering and product requests
- The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage Manatal to the fullest
- Hands-on experience with debugging complex technical issues
- Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows)
- Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets
- Experience working with Jira and Jira Service Desk for internal team communication
Nice to have
- Experience with Postman for debugging API-related issues
- Experience working with Intercom and Hubspot for client communication
- Experience with Mailgun & Sendgrid for troubleshooting email issues
- Familiarity with Python for data manipulation or automation (optional, but a strong plus)
Working with Manatal
- This role is based at our Bangkok office in the heart of the city center
- As a team of diverse cultures and nationalities, English language proficiency is required
- We enjoy collaborating in person, and the team is working on-site
Why you'll enjoy working with Manatal
- Well-funded start-up backed by Surge & Sequoia
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- You will be collaborating with talented individuals in the industry
- Join a lively and highly international team
- Indulge in a challenging and innovative working culture
- Attractive medical healthcare plan
- Personal development allowance
- 2 weeks of work from anywhere per year
- Regular fun team-building activities
- Company trip
Apply on our Careers Page
If you are a fit for this role and excited to join Manatal, please follow this link to apply
Watch our Demo
Manatal Hiring
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.
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Support Engineer
Posted today
Job Viewed
Job Description
Manatal
is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.
Our goal
is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission
is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Role Overview
Customers are at the center of Manatal and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.
Responsibilities
- Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze the reported issue clearly and respond to the clients with clear next steps.
- Proactively triage technical issues raised by users or internal teams, investigate root causes, file detailed bug reports, and relentlessly drive resolution by coordinating with Engineering or resolving directly when possible.
- Maintain the security of client accounts by performing necessary verifications for new accounts and any suspicious activities, helping safeguard the platform and uphold partners trust in our security practices.
- Act as the main point of coordination with impacted clients during incidents, working closely with the on-call team and incident owner to drive resolution. Provide timely updates from the support perspective and ensure accurate information is captured and shared for post-incident activities such as postmortems and follow-ups.
- Support the Customer Success team by joining client calls to provide clients with recommendations on how to best leverage Manatal for their needs (e.g. API integrations, etc.)
- Liaise with the Product team for vetting incoming product requests by clients to ensure we continuously enhance Manatal based on deep customer understanding
Requirements
- Fluency in English (written and verbal)
- Experience working in a product or support role with a technical foundation
- Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions
- Empathy for customers to understand their problems and translate them into engineering and product requests
- The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage Manatal to the fullest
- Hands-on experience with debugging complex technical issues
- Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows)
- Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets
- Experience working with Jira and Jira Service Desk for internal team communication
Nice to have
- Experience with Postman for debugging API-related issues
- Experience working with Intercom and Hubspot for client communication
- Experience with Mailgun & Sendgrid for troubleshooting emailing issues
- Familiarity with Python for data manipulation or automation (optional, but a strong plus)
Working with Manatal
- This role is based at our Bangkok office in the heart of the city center
- As a team of diverse cultures and nationalities, English language proficiency is required
- We enjoy collaborating in person and the team is working on-site
Why you'll enjoy working with Manatal
- Well-funded start-up backed by Surge & Sequoia
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- You will be collaborating with talented individuals in the industry
- Join a lively and highly international team
- Indulge in a challenging and innovative working culture
- Attractive medical healthcare plan
- Personal development allowance
- 2 weeks of work from anywhere per year
- Regular fun team-building activities
- Company trip
- Apply on our Careers Page
If you are a fit for this role and excited to join Manatal, please follow this link to apply
Watch our Demo
Manatal Hiring
*At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.*
Support Engineer
Posted today
Job Viewed
Job Description
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Role Overview
Customers are at the center of Manatal and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.
Responsibilities
- Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze the reported issue clearly and respond to the clients with clear next steps.
- Proactively triage technical issues raised by users or internal teams, investigate root causes, file detailed bug reports, and relentlessly drive resolution by coordinating with Engineering or resolving directly when possible.
- Maintain the security of client accounts by performing necessary verifications for new accounts and any suspicious activities, helping safeguard the platform and uphold partners trust in our security practices.
- Act as the main point of coordination with impacted clients during incidents, working closely with the on-call team and incident owner to drive resolution. Provide timely updates from the support perspective and ensure accurate information is captured and shared for post-incident activities such as postmortems and follow-ups.
- Support the Customer Success team by joining client calls to provide clients with recommendations on how to best leverage Manatal for their needs (e.g. API integrations, etc.)
- Liaise with the Product team for vetting incoming product requests by clients to ensure we continuously enhance Manatal based on deep customer understanding
Requirements
- Fluency in English (written and verbal)
- Experience working in a product or support role with a technical foundation
- Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions
- Empathy for customers to understand their problems and translate them into engineering and product requests
- The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage Manatal to the fullest
- Hands-on experience with debugging complex technical issues
- Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows)
- Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets
- Experience working with Jira and Jira Service Desk for internal team communication
Nice to have
- Experience with Postman for debugging API-related issues
- Experience working with Intercom and Hubspot for client communication
- Experience with Mailgun & Sendgrid for troubleshooting emailing issues
- Familiarity with Python for data manipulation or automation (optional, but a strong plus)
Working with Manatal
- This role is based at our Bangkok office in the heart of the city center
- As a team of diverse cultures and nationalities, English language proficiency is required
- We enjoy collaborating in person and the team is working on-site
Why you'll enjoy working with Manatal
- Well-funded start-up backed by Surge & Sequoia
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- You will be collaborating with talented individuals in the industry
- Join a lively and highly international team
- Indulge in a challenging and innovative working culture
- Attractive medical healthcare plan
- Personal development allowance
- 2 weeks of work from anywhere per year
- Regular fun team-building activities
- Company trip
- Apply on our Careers Page
If you are a fit for this role and excited to join Manatal, please follow this link to apply
Watch our Demo
Manatal HiringAt Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.
Technical Support Engineer
Posted today
Job Viewed
Job Description
เงื่อนไขการจ้าง : สัญญาจ้างปีต่อปี
สวัสดิการ: ประกันสังคม
วันทำงาน : จันทร์ - ศุกร์
สถานที่ทำงาน: Italthai Tower, ถ.เพชรบุรีตัดใหม่
(ใกล้ MRT เพชรบุรี / BTS พร้อมพงษ์ / ท่าเรืออิตัลไทย)
หน้าที่ความรับผิดชอบ:
- ให้การสนับสนุนด้านเทคนิคในงานวิศวกรรมโยธาแก่ทีมโครงการ Substation
- จัดทำและตรวจสอบแบบก่อสร้างด้วยโปรแกรม AutoCAD และ Revit
- ถอดแบบ ประมาณการเบื้องต้นจากแบบก่อสร้าง ตรวจสอบความถูกต้องของแบบและเอกสารประกอบก่อนส่งมอบ
- ทำงานร่วมกับทีมวิศวกรรมสาขาอื่น ๆ และประสานงานกับฝ่ายก่อสร้าง จัดซื้อ และผู้รับเหมา
- ตรวจสอบแบบและให้คำปรึกษาทางเทคนิคเพื่อให้เป็นไปตามแบบ
- ให้คำแนะนำทางเทคนิคระหว่างการก่อสร้างเพื่อให้เป็นไปตามมาตรฐานวิศวกรรม จัดทำรายงานความก้าวหน้าทางเทคนิคและสรุปประเด็นปัญหาในแต่ละขั้นตอน
- สนับสนุนการจัดทำเอกสารที่เกี่ยวข้องกับงานโครงการ เช่น As-built Drawing, Shop Drawing ฯลฯ
คุณสมบัติผู้สมัคร
- วุฒิปริญญาตรี สาขาวิศวกรรมโยธา
- มีความรู้และประสบการณ์ตามสายงานอย่างน้อย 1 ปีขึ้นไป
- สามารถใช้โปรแกรมคอมพิวเตอร์ MS Office, AutoCAD, Revit ได้เป็นอย่างดี
- มีใบอนุญาตประกอบวิชาชีพวิศวกรรมควบคุม (ภาคีวิศวกร) จะพิจารณาเป็นพิเศษ
- มีความสามารถในการสื่อสาร , ประสานงานและทำงานเป็นทีม
- ทำงานเชิงรุก, มีความละเอียดรอบคอบ และสามารถทำงานภายใต้ความกดดันได้ดี
- สามารถเดินทางไปทำงานที่ Site งานได้เป็นครั้งคราว (หากจำเป็นต้องไปดูหน้างาน)
Contact person: Lalitparn