226 Support Manager jobs in Thailand

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Responsibilities

1. The first point of contact for users. Handles initial triage, common hardware/software issues, and ticket recording.
2. Receive and log incidents and service requests via phone, email or chat.
3. Resolve known issues using standard procedures, FAQ/Manuals or knowledge base articles.
4. Perform basic troubleshooting for hardware and software issues.
5. Escalate unresolved issues to Level 2 or Level 3 according to SOP.
6. Tag and document tickets thoroughly before closure.
7. Follow SLA response and resolution timeframes.

Qualifications

1. New graduated of IT (or related field) with no experience OR Non-Bachelor with 1-2 years of experience
2. Excellent verbal and written communication skills
3. Strong communication in Thai and English both written and spoken skills
4. Strong problem-solving and decision-making abilities
5. Ability to handle stressful situations with professionalism
6. Adaptability to changing processes and procedures
7. Willingness to work flexible hours, including evenings and weekends

Working hours: Monday to Friday, 9:00 AM – 5:30 PM

ตำแหน่ง: เจ้าหน้าที่ IT Help Desk (กะกลางคืน)บริษัท J.I.B. Computer Group Co., Ltd. กำลังมองหาเจ้าหน้าที่ IT Help Desk ที่สามารถให้การสนับสนุนการแก้ไขปัญหาและจัดการกับข้อร้องเรียนของลูกค้าในช่วงกะกลางคืน ซึ่งเป็นบทบาทที่สำคัญต่อความพึงพอใจของลูกค้า และการดำเนินงานของบริษัทโดยรวมหน้าที่หลัก:

1. รับแจ้งปัญหา (Incident Logging)
2. รับเรื่องจากผู้ใช้งานผ่านช่องทางต่าง ๆ เช่น โทรศัพท์, อีเมล, ระบบ Ticket
3. บันทึกรายละเอียดของปัญหาที่เกิดขึ้นอย่างถูกต้องและครบถ้วน
4. วิเคราะห์และแก้ไขปัญหาเบื้องต้น (Troubleshooting)
5. แก้ปัญหาเบื้องต้น เช่น ปัญหาการเชื่อมต่ออินเทอร์เน็ต, ปัญหาการใช้งานเครื่องพิมพ์, โปรแกรมทำงานผิดปกติ
6. ให้คำแนะนำการใช้งานระบบต่าง ๆ เช่น Microsoft Office, Email, VPN
7. ส่งต่อปัญหา (Escalation)
8. กรณีที่ไม่สามารถแก้ไขปัญหาได้เอง จะต้องส่งต่อให้ทีมงานที่เกี่ยวข้อง เช่น ทีม Network, System หรือ Programmer
9. ติดตามผล (Follow-up)
10. ติดตามสถานะของปัญหาให้ผู้ใช้งาน
11. ตรวจสอบว่าได้รับการแก้ไขอย่างสมบูรณ์และผู้ใช้งานพึงพอใจ
12. ดูแลอุปกรณ์ไอที
13. ตรวจสอบและบำรุงรักษาอุปกรณ์คอมพิวเตอร์ เครื่องพิมพ์ และอุปกรณ์เครือข่ายเบื้องต้น
14. จัดเตรียมอุปกรณ์ให้กับพนักงานใหม่
15. จัดทำรายงานและเอกสาร
16. จัดทำรายงานสรุปปัญหาประจำวัน/สัปดาห์/เดือน
17. ดูแลฐานข้อมูลผู้ใช้งาน ระบบ Ticket และคู่มือการใช้งาน

ทักษะ คุณสมบัติ และประสบการณ์:

1. วุฒิการศึกษา: ปวส. / ปริญญาตรี สาขาคอมพิวเตอร์, เทคโนโลยีสารสนเทศ, วิศวกรรมคอมพิวเตอร์ หรือสาขาอื่นที่เกี่ยวข้อง
2. มีความรู้พื้นฐานด้าน ฮาร์ดแวร์ และ ซอฟต์แวร์ คอมพิวเตอร์
3. มีความเข้าใจพื้นฐานด้าน ระบบเครือข่าย (Network)
4. หากมีความรู้ด้าน Active Directory, ITIL, หรือระบบ Ticket จะพิจารณาเป็นพิเศษ
5. สามารถทำงานกะกลางคืนได้ (เวลางาน น.)

สวัสดิการ

1. ค่าคอมมิชชั่น(บางตำแหน่ง)
2. ประกันสังคม
3. ประกันอุบัติเหตุ
4. ชุดยูนิฟอร์ม
5. วันหยุดพักร้อน 
6. วันหยุดนักขัตฤกษ์
7. ปรับเงินประจำปี
8. กิจกรรม งานเลี้ยงสังสรรค์
   
   9.กองทุนสำรองเลี้ยงชีพ
   
   10.เงินช่วยเหลือกรณีต่างๆเช่น(มงคลสมรส/คลอดบุตร/อุปสมบท/ฌาปนกิจ)
   
   11.การอบรมพนักงานตามหลักสูตรต่างๆ
   
   12.ค่าเดินทางและเบี้ยเลี้ยง(กรณีเดินทาางไปปฏิบัติงานนอกสถานที่)

วิธีการสมัคร

สนใจสมัครงานออนไลน์ , e-mail หรือ ติดต่อที่สาขานั้นๆโดยตรง

ติดต่อขอรับเอกสารการสมัครงานได้ที่สำนักงานใหญ่ 

บริษัท เจ.ไอ.บี. คอมพิวเตอร์ กรุ๊ป จำกัด เลขที่ 21 ถนนพหลโยธิน แขวงสนามบิน เขตดอนเมือง กรุงเทพมหานคร  12120

--เอกสารประกอบการสมัคร--

1. รูปถ่ายหน้าตรง

2. สำเนาบัตรประจำตัวประชาชน

3. สำเนาทะเบียนบ้าน

4. เอกสารรับรองการศึกษา

ติดต่อสอบถาม , ฝ่ายทรัพยากรบุคคลสวัสดิการ

พร้อมรับโอกาสใหม่ในการพัฒนาทักษะของคุณในตำแหน่งเจ้าหน้าที่ IT Help Desk กะกลางคืน ที่ J.I.B. Computer Group Co., Ltd. สมัครเลย

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

Team Leadership and Management

• Recruit, hire, and train application support staff, fostering a positive and collaborative team environment.
• Set clear performance goals and expectations for the support team, ensuring they deliver quality service efficiently.
• Delegate tasks and prioritize workloads based on urgency and team member expertise.
• Provide ongoing coaching and mentorship to develop the technical skills and problem-solving abilities of junior and senior staff.

Process Improvement and Optimization

• Analyze trends in user issues and support tickets to identify areas for improvement in troubleshooting procedures or knowledge base content.
• Implement new tools, technologies, or workflows to streamline support processes and enhance efficiency.
• Develop and maintain a comprehensive knowledge base with solutions to common problems and application features.
• Monitor key performance indicators (KPIs) such as First Contact Resolution (FCR) rate and Average Resolution time to measure team effectiveness and identify areas for improvement.

Communication and Collaboration

• Act as a liaison between application support, development teams, and other departments within the organization.
• Clearly communicate user issues, bugs, and feedback to development teams, ensuring their understanding of user needs.
• Work collaboratively with developers to find solutions for reported issues and implement bug fixes in future updates.
• Keep stakeholders informed about application support operations, performance metrics, and any critical issues that might impact users.

Strategic Planning and Resource Management

• Develop yearly strategies for the application support team, considering future needs and potential application growth.
• Manage the application support resource, allocating resources effectively for tools, training, and potential technology upgrades.
• Stay updated on industry best practices and emerging technologies relevant to application support to ensure the team's continuous improvement.

Customer Focus and Service Excellence

• Ensure the application support team prioritizes user satisfaction by providing timely, courteous, and effective assistance.
• Develop, Implement, Review, and Improve service level agreements (SLAs) that define expected response times and resolution targets with the Business Development team.
• Track user feedback and satisfaction metrics to identify areas for improvement in the overall support experience.

• Bachelor's Degree or higher in Computer Engineering, Computer Science or related fields.
• At least 10 years of experience in application support, software development, QA, DevOps, or related roles is preferable.
• Experienced in leading and motivating a team of support professionals, delegate tasks effectively, and provide mentorship.
• Strong problem investigation and troubleshooting skills
• Hand-on experience with Unix/Linux or Cloud Platform
• Very good knowledge in web application development technology both Frontend and Backend
• Experienced in using system and application monitoring tools like Prometheus, Nagios or App Manager is nice to have
• Hand-on experience in identifying and implementing process improvements to enhance efficiency and customer satisfaction.
• Excellent written and verbal communication skills to interact with customers, team members, and management.
• Ability to communicate in English (reading/writing/speaking) at Business Level is a Must
• Mature; self-motivated; able to work independently
• Able to take on-call rotation during off-office hours and work over-time during weekends (if needed)
• Able to work under pressure with a good emotional excellence skill

Responsibilities:

1. Serve as the primary technical contact for distributors, installation partners, and key customers in Thailand, providing support via phone, email, and on-site visits.

2. Diagnose and troubleshoot complex technical issues related to microinverter and energy storage system performance, connectivity, and grid integration.

3. Collaborate with the sales team to provide pre-sales technical expertise, including system design review, product recommendations, and technical presentations to potential partners.

4. Conduct comprehensive product training and certification sessions for installers and partners on-site and virtually.

5. Perform advanced system commissioning, firmware updates, and performance analysis using proprietary monitoring software and diagnostic tools.

6. Collect and analyze field data on product performance and failure modes, providing detailed reports to the HQ R&D team in China to drive product improvements.

7. Manage and evaluate warranty claims, ensuring compliance with company policies.

8. Stay current with local grid codes, regulations, and standards for solar and storage systems in Thailand.

9. Translate and adapt technical documents, manuals, and installation guides into Thai as needed.

Requirements:

1. Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, or a related field.

2. Minimum of 3 years of experience in technical support, field service, or engineering, specifically within the solar PV industry.

3. Fluency in Thai (native proficiency) and English.

4. Exceptional problem-solving, customer service, and communication skills.

5. Willingness to travel extensively (up to 60-70%) within Thailand.

6. Possession of a valid Thai driver's license.

7. A strong passion for renewable energy and sustainable technology.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Requirements

To succeed in this role, you should have:

• Based in
  Phuket, Thailand
  ;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in
  Thai as a native language
  , and 
  advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

Benefits

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

*About Us: *
Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

*Why Work For Us: *

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges
• Flexible Work Environment: With our HQ in Bangkok and co-working spaces in Manila, Jakarta, Singapore and Malaysia we support both hybrid and remote work
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical
Customer Support Manager
to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

Key Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development

Requirements
This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

• This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*
• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively

Benefits

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Phuket, Thailand;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Thai as a native language, and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.