676 Support Representative jobs in Thailand

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Thai and English.

If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today Join us in delivering top-notch service to millions of music lovers worldwide.

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Thai and *English.*

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

• 40 hours per week are required for the 8-week orientation period:
• • Orientation phase 1: 4 weeks, 4 AM - 1PM
• • Orientation phase 2: 4 weeks, self scheduled between the hours of 8 AM - 5 PM
• Production: Daily, 8 AM - 5 PM
• If you need help making the time zone conversion, this is a great tool: Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
• -- 25 hours per week
• -- 8 hours are required on Saturday and/or Sunday).
• -- 180 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Thai and English.

Workspace Requirements

• A dedicated laptop or desktop computer running Windows 10 or above.
• A working webcam and willingness to use it during orientation/as needed by project.
• Must be willing to download and install ModSquad security systems on your computer and mobile phone.
• Stable broadband internet connection of 25 MBPS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

Role:

• The Customer Support Representative role involves handling customer interactions via phone, email, or chat.
• Responsibilities include addressing customer issues, providing information, and supporting queries on products or services.
• Must be able to work in shifts (8-10h) across nights and weekends (depending on scheduling)

Responsibilities:

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products and troubleshooting.
• Collaborate with internal departments to fulfil customer needs.

Qualifications:

• Minimum 2 years of customer service / support experience.
• Fluent in English and Thai.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Able to perform rotational shifts, including nights and weekends.

Salary:

• Base monthly salary will cover 120 hours of scheduled shift work per month. Overtime pay (150 THB/h) will be given for additional hours above 120 hours of shift work per month.

คุณสมบัติ

-เพศหญิง อายุ 23-30 ปี

-มีใจรักงานบริการ และ มีทักษะการสื่อสารดี

-ขยัน อดทน มีความรับผิดชอบ

-สามารถจัดการแก้ปัญหาเฉพาะหน้าได้

-สามารถจัดสรรเวลาทำงานตามกะได้ และปฏิบัติงานวันเสาร์-อาทิตย์หรือวันหยุดนักขัตฤกษ์ได้

-สามารถสื่อสารภาษาอังกฤษได้

-มีความสามารถด้านการใช้งานโปรแกรมคอมพิวเตอร์พื้นฐาน

ประเภทของงาน: งานประจำ

ชำระเงิน: ฿15, ฿20,000.00 ต่อเดือน

สถานที่ทำงาน: ตัวต่อตัว

About the role

We are seeking a talented Customer Service professional to join our team at International Metal & Jewelry Co., Ltd. in Mueang Lamphun, Lamphun. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on ensuring customer satisfaction, resolving inquiries, and contributing to the overall success of our client and sales administration operations.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Assist customers with product information, order placement, and order tracking
3. Handle customer complaints and concerns, and work to resolve issues to the customer's satisfaction
4. Maintain accurate customer records and update customer information as needed
5. Collaborate with other departments to ensure seamless customer experiences
6. Contribute to the continuous improvement of customer service processes and procedures
7. Provide administrative support to the sales team as needed

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and decision-making skills to handle customer inquiries and concerns
3. Attention to detail and the ability to maintain accurate records and data
4. Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
5. Proficiency in relevant software and technologies used in a customer service environment
6. Previous experience in a customer service or client-facing role, preferably within the administration and office support industry

What we offer

At International Metal & Jewelry Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous paid time off and holiday leave
2. Opportunities for career development and advancement
3. A collaborative and inclusive company culture

About us

International Metal & Jewelry Co., Ltd. is a leading provider of high-quality metal and jewelry products. Established over 20 years ago, we have a strong reputation for innovation, quality, and exceptional customer service. Our team of dedicated professionals work tirelessly to deliver the best possible solutions to our clients, and we are committed to fostering a diverse and inclusive workplace.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

Job Description:

• Directly deal to customers (Purchasing team, Logistic , account and Finance)
  
  Main task is to access customer web site to get forecast ,PO, Label  ,delivery note , Billing and follow up payment
• Proceed forecast and  order into NMB system ,
• Follow up  shipment /delivery  reply, check /submit delivery plan  to each  customer
• Communicate with both  and Factory side in case pull in /push out
• Preparing quotation when exchange rate change  and change new price in NMB system
• Prepare sales estimation of each items
• Preparing sales routing in case new business
• Issue  delivery order and communicate with Logistic and warehouse to arrange cargoes to customer
• Issue Tax invoice and send Tax Invoice to customer and submit to NMB account team
• Follow up billing and payment from customer
• Submit AR report  for each customer
• Submit sales report for BOI purpose to each customer
• Support sales team in case any  action required ( Such as unforeseen delivery issue  or Quality issue)
  
  Contact  Routing : (Customers ,Factory, Product Coordinator, Logistic , Account  and Sales team)
  
  Correspond with customers  Window persons  such as :  Purchasing , Sourcing , quality control, production, accounting

Qualifications:

• Bachelor Degree  --- any relate field
• Experienced in related customer service especially manufacturing field)
• Good Communication skill  with Service mind
• Good English skill  TOEIC score, Min 600, Good Communication negotiation skill

Microsoft office Skill

    >Excel : Daily  Need basic excel formula knowledge and attitude to study more   

    > Word :・ Basic skill

• Basic knowledge and experience  in Logistic /Incoterm
• Others : Company provide Notebook
• Company working Hour   : Sharply start 8.00am – 17.30 pm  , no overtime support
  
     Saturday working 1-3 days a year (based on company calendar)

สวัสดิการ :

ค่าตำแหน่ง ค่าภาษาอังกฤษ โบนัส ปรับขึ้นเงินเดือนประจำปี ที่พักใกล้สถานที่ทำงาน รถรับส่ง ชุดพนักงาน ข้าวฟรี อาหารราคาย่อมเยาว์ กองทุนสำรองเลี้ยงชีพ ค่ารักษาพยาบาลของพนักงาน และครอบครัว ตรวจสุขภาพประจำปี อาหารญี่ปุ่น ราคาย่อมเยาว์ (มื้อเย็น) งานเลี้ยงสังสรรค์ประจำปี

Or client is in the medical device business.

Overview:

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the APAC customers within the guidelines set by the company. 

How You'll Make an Impact:

• Handle inbound orders & enquiries (via faxes and emails) from customers & channel partners.
• Reply promptly to emails, and follow-up with internal work groups for enquiry closure.
• Proactively and regularly update & reconcile with customers & channel partners.
• Process customers' orders promptly and accurately.
• Match customer orders against supporting documents (eg. quotations, emails etc).
• Ensure submission of orders to Logistics according to cut-off time.
• Coordinate with Logistics for local deliveries and shipments.
• Ensure prompt billing of stock placement at customer's premises.
• Submit electronic invoices to customers' e.g. via email or online portals.
• Work closely with APAC Customer Service teams to ensure customers' orders and enquiries are processed correctly and in a timely manner.
• Ensure accuracy and compliance with all related regulations for all orders.
• Ensure compliance to export regulations & Incoterms.
• Collaborate with supply chain teams to ensure the smooth flow of supplies, when necessary.
• Maintain good documentation of customer orders, invoices & other relevant supporting documents.
• Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.
• Support any other administrative tasks as assigned.

Qualifications:

• Bachelor Degree in Business Studies or Science.
• At least 0-1 year of customer service experience.
• Proficiency in English Language, spoken and written.
• Work 5 days per week: Mon. – Fri A.M. – 17.30 P.M.
• BTS Ratchadamri station or MRT Si Lom.

Job Descriptions

•  Contact with local customer and follow up to process the freight and customs clearance procedures.

•  Managing shipping documents: invoices, packing lists, B/L  Form. Checking the accuracy of import documents.

•  Coordinate with carrier, shipping company and transportation company.

•  Enter manifest to carrier.

•  Prepare and verify all shipping documents.

•  Able to make shipment planning.

•  Issue billing to customer.

•  Record Costing Data.

Qualifications

•  Male or Female age 24-30 years old.

•  Bachelor's degree in a logistics or related field.

•  At least 2 years of relevant work experience

•  Strong knowledge of import operations and all related documents (import processes, BL, etc.)

•  Good command of basic Microsoft Office (Word, Excel, etc.)

•  Good to fair command of English, especially writing

•  Positive attitude and self-motivated

About Aspire Lifestyles Thailand

Aspire Lifestyles Thailand is a global leader in concierge and lifestyle services. We support high net worth individuals by providing personalized, premium services ranging from restaurant and hotel bookings to complex travel planning and exclusive lifestyle experiences worldwide.

Customer Service - Lifestyle Concierge (English Skills)

The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge service, including:

• 20, ,000 THB/month (depending on experience)
• 25,000 THB/month (for candidates with 4+ years of Customer Service experience)

Responsibilities:

• Handle customer requests on behalf of our clients via phone, email, and/or chat.
• Research and fulfill requests in areas such as dining, entertainment, travel, sports & recreation (including golf), shopping, and unique requests.
• Provide accurate and timely responses to inquiries and complaints.
• Ensure compliance with contractual scope of services and communicate limitations in a positive manner.
• Participate in meetings and training sessions to stay updated on client requirements.
• Use web-based and computer-based programs to manage customer data and process requests.
• Adhere to company and client policies when interacting with customers.
• Protect all customer personal data and escalate any incidents when necessary.
• Meet or exceed program performance metrics (attendance, quality, etc.).

Candidate Requirements:

• Bachelor's degree in any field (New graduates are welcome).
• More than 2 years of customer service or call center experience is a plus.
• Fluent Thai speaker with a good command of English.
• Interest in global lifestyle trends (shopping, sports, culture, travel, etc.).
• Enjoy problem-solving and providing excellent customer service.
• Strong organizational and administrative skills.

Location: GPF Witthayu Towers –

Benefits & Welfares

• OT, Night Shift Allowance, Transportation Allowance
• Work on shifts that are flexible for life.
• Provident Fund % (สูงสุดตามกฏหมาย)
• เบิกค่าเล่าเรียนบุตร
• ตรวจร่างกายประจำปี
• การอบรมพัฒนาทักษะ
• ประกันชีวิต อุบัติเหตุและทุกพลภาพ 24 ชม. ทั่วโลก สูงสุด 72 เดือน
• พักร้อนเริ่มปีแรกที่ 10 วัน และสูงสุด 15 ปี โดยใช้ได้ตั้งแต่ผ่านทดลองงาน
• สวัสดิการคนไข้ในโรงพยาบาลชั้นนำไม่จำกัดจำนวนวันการเบิก บริษัทจ่าย 100% สูงสุดถึง 600,000 บาท
• เบิกค่ารักษาพยาบาลพร้อมค่าทันตกรรม ค่ารักษาพยาบาลคนไข้ใน ค่ายาจากคลีนิคและร้านขายยา
• โบนัสประจำปี เงินรางวัลต่างๆ

ตำแหน่ง: Customer service & office Supportบริษัท Global Style Trading Co., Ltd. กำลังมองหาพนักงานลูกค้าสัมพันธ์ และสนับสนุนงานสำนักงานที่มีความมุ่งมั่นและเต็มใจให้บริการ เพื่อร่วมเป็นส่วนหนึ่งของทีมงานของเรา ตำแหน่งนี้เป็นตำแหน่งสำคัญในการสร้างประสบการณ์ที่ดีให้แก่ลูกค้าของบริษัทฯ และสนับสนุนการดำเนินงานภายในสำนักงานให้บรรลุเป้าหมายหน้าที่หลัก:- ให้บริการและตอบข้อซักถามแก่ลูกค้าผ่านทางโทรศัพท์ อีเมล และช่องทางการติดต่ออื่น ๆ
- จัดการงานทั่วไปในสำนักงาน เช่น รับ-ส่งเอกสาร จัดเก็บเอกสาร และสนับสนุนงานบริหารจัดการ
- ประสานงานกับหน่วยงานและฝ่ายต่าง ๆ เพื่อให้บริการและความช่วยเหลือแก่ลูกค้าอย่างมีประสิทธิภาพ
- บันทึกและติดตามข้อมูลลูกค้าและรายการต่าง ๆ อย่างเป็นระบบ
- สนับสนุนงานอื่น ๆ ตามที่ได้รับมอบหมาย
ทักษะ คุณสมบัติ และประสบการณ์:- สำเร็จการศึกษาในระดับปริญญาตรีหรือเทียบเท่า
- มีความสามารถในการสื่อสารและการให้บริการที่ดี มีความสุภาพ มีมนุษยสัมพันธ์ที่ดี
- มีทักษะการใช้คอมพิวเตอร์และโปรแกรมสำนักงานได้เป็นอย่างดี
- มีความละเอียดรอบคอบ และมีความรับผิดชอบสูง
- มีประสบการณ์ด้านงานบริการลูกค้าหรืองานสำนักงานจะได้รับการพิจารณาเป็นพิเศษ
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