16 Support Representative jobs in Thailand

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**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**?**
Fortune Global 500 ? ? ?UPS ? ?
**?:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**?:**
?
UPS?

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

**This job in a nut shell**

**Responsibilities**

1. Work with unpaid invoices
- Support hotels with invoices delivering in time and make sure that 100% of clients get invoices and activity statement documents
- Clean all unpaid invoices with a depth of more than 2 months

2. Retention
- Work on retention cases with CSM and Retention team
- Act as point of contact for complaints and escalate issues as appropriate
- Schedule regular meetings with customers to ensure they are satisfied

3. Upsells or cross-sells

Up-sell or cross-sell services and products

4. Additional responsibilities
- Participation in industry events with Business Development team
- Collaborate with internal teams (e.g. sales, support, customer success ) to address customers’ needs.

**Requirements**:

- At least 1 year proven B2B sales experience (account management experience preferably);
- Excellent communication skills required: willingness to make phone calls, ability to handle objections, excellent presentation skills;
- Knowledge and experience with sales techniques is desirable;
- Customer-oriented approach: You can effortlessly establish rapport with customers, comprehend their actual requirements, possess an overwhelming urge to aid, not just sell at any cost;
- You are a problem solver and have cases to prove it;
- Strong self-organization, discipline, and ability to work remotely with a high sense of responsibility;
- Proficiency in Thai as a native language, at an advanced level in English;
- Experience in TravelTech (Online Travel Agency, Channel Manager, Booking Software, and other SaaS products for the hospitality sector) would be highly beneficial;
- Proficiency in CRM and computer software is required.

**Benefits**
- Competitive salary based on your experience;
- KPI based bonus;
- Prioritising employee wellbeing and providing the necessary facilities for their comfort (medical insurance after probation end, corporate equipment, dedicated onboarding manager);
- You will have a well-structured onboarding and constant support from an experienced manager;
- Clear business objectives, opportunities for growth within the company;
- Scheduling: from Monday to Friday, form 9 AM till 6 PM (Thai time zone);
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- English Speaking Club with colleagues from around the world;
- Online&Offline camps, workshops and gatherings; Network with colleagues from all over the world (Random Coffee Program).

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

**About Klick Health**

As a Project Manager, you’ll join a dynamic team of project manager experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while collaborating with other crafts to implement innovative solutions that drive our clients towards their goals.

What sets Klick apart is the opportunity to collaborate with an inspiring group of individuals who are passionate about their work and committed to supporting each other. At Klick, diversity of skills and expertise thrives, creating a rich tapestry of knowledge and capabilities. We don’t expect you to be flawless from day one; we value your authenticity because it brings a unique perspective to our team. Join us at Klick, where your potential will flourish in an environment that values individuality.

**Responsibilities**:

- Manage day to day projects and assure the delivery of those projects on time and within budget, while maintaining high client satisfaction.
- Collaborate with your team internally and externally (with vendor/partners) to ensure precise project execution, guaranteeing adherence to processes and regulatory requirements.
- Handling Veeva Promomats uploads and client feedback gathering.
- Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
- Support delivery on key brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
- Assist with project budgets with direction from your leadership.
- Collaborate with cross-functional teams in the delivery of launch programs.
- Maintain an action and solution oriented approach at all times.
- Ensure that all communications reflect Klick Health standards and contribute to a positive client experience.
- Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.

**Requirements**:

- 4+ years client services experience in the advertising industry.
- 2+ Years pharmaceutical/healthcare advertising experience required.
- Experience of working on Veeva Promomat system to upload projects for client approval.
- Comfortable managing a budget of 1-2M in revenue.
- Experience participating in brand planning.
- Launch experience is a plus.
- Intake of new client opportunities and brief coordination.
- Setup, and participate in client meetings, provide follow-up and recap notes.
- In partnership with Project Management, review and create scopes of work.
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
- Maintain relationships with Manager and Sr. Manager level clients.
- Strong presentation and communication skills.
- Understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
- Understanding of the local market cultural dynamics, native language of official communication.
- Should be proficient in English.
- University degree required, MBA a plus.
- Travel: As needed travel to the client, mainly within the country.
- Valid passport is required.
- Comfort with and enthusiasm for integrating AI into your work.

LI-Hybrid #LI-AS1
- Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities._

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
- Creating payroll of more than 1,000 HCs+. Multiple payouts (pay date), and multiple cut-off payouts using the B-plus system.
- Being able to calculate payments and calculate as a manual.
- Coordinating with banks for tax remittance, social security, provident fund, etc.
- Attending meetings, preparing presentations weekly report summaries.
- Taking care and understanding the labor relations laws of employees.
- Handling other tasks as assigned.
- Working Mon-Fri from 8:30 a.m. - 5:30 p.m.
- Male or Female, 30 - 45 years old.
- Bachelor's degree or above, unlimited fields diligent, patient, responsible able to work well under stress.
- More than 5 years of experience in HR Payroll.
- Can use MS Office very well **Can use Pivot Vlookup**.
- Have more than 2 subordinates.
- Interview with results and start work immediately.
- Can communicate well in English.

**Benefits**
- social security
- health insurance
- provident fund
- Bonus based on company performance
- annual holiday

Giant Pumpkin sells in-store digital communication solutions in Thailand and beyond. The company provides turnkey media tech solutions to retailers, property owners, and out-of-home advertising companies in Southeast Asia. The company sells SaaS-based cloud technologies to allow for the broadcasting of digital media in public spaces. Digital content is uploaded and monitored through a web-based interface and is broadcasted to screens and speakers across customer locations.

We are now looking for a Technical Customer Support Specialist to assist our customers with technical problems with Digital Signage and in-store music streaming. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. In addition, you will be supporting the sales team and new customers with the installation of hardware and software. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Liaise with installation partners, customers,s and sales team to plan for and execute customer installation rollouts
- Visit client locations to solve business critical technicall issues on-site.
- Independently communicate with software partners to report and solve CMS-related issues and m
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Inform customers about new features and functionalities
- Gather customer feedback and share it with our Sales team

**Requirements**:
We are looking for a self-motivated, organized, and serviced-oriented colleague who finds satisfaction in delivering excellent customer support with a solution-oriented customer-centric approach.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with digital signage or retail tech is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

Our customers are in Thailand, Singapore, Malaysia, Philippines and Indonesia so we require you to have a good ability in expressing yourself in Thai and English.

**Benefits**

We are a small entrepreneurial business with big ambitions which work in a creative and flat hierarchy environment. Our nature is collaborative and we embrace a "roll-up-your-sleeve" mentality. At Giant Pumpkin we offer:

- Paid Time Off
- Work From Home policy
- Training & Development
- Performance Bonus

**andidate should have experience as Field Support engineer, remote support or service desk will not work.**

**Job Summary**:

- We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. You will be responsible for 1st, 2nd & 3rd level IT support in a customer facing environment.

**Responsibilities**
- Min. 2 years hands on experience
- Fluent in English along with the local language
- Positive attitude and ability to adapt in a rapidly changing environment
- Ability to work without Close supervision
- Professional, resourceful, dedicated and accountable
- Familiar with Windows, MS Office, Adobe and Outlook setup / use.
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals

**Salary**: Up to ฿80,000.00 per month

Job Description
Manage and Administrative work for All Business Applications
Ensure Business Application is fully compliant with group standard of procedures (SOP), Securities, Policies, and IT Audit.
Ensure All Business Applications are ready to use for the user.
Ensure All Standard Levels as agreed SLA, and procedures.
Technical setting and migrating programs from development to UAT & Production Server.
Control and coordinate with Datacenter Provider and APAC Datacenter team in order to ensure the right level of operation of outsourced systems in compliance with the Datacenter management processes and services level agreed upon (Incident, Problem, Changes, Capacity Planning, Disaster Recovery services).
To be trained on EHS rules and regulations of SG when required
To respect and follow the EHS rules and regulations of SG when working inside and outside the company;
Requirement
Fluent in both written and spoken English
Strong Experience in information systems-related activities and business processes
AS/400 administrator background
M3 administrator and M3 Application knowledge
Strong leadership skills
Strong communication with the capability to adapt to a multicultural environment
Project Management experience
Highly motivated, organized, and able to manage and multitasks
Ability to prioritize and manage time and works efficiently and independently to accomplish tasks.
Ability to teamwork/collaboration/leadership/negotiation / problem-solving skills
Experience in large/medium IT enterprise
Experiences with Windows server and iSeries platform and IT security implementation and troubleshooting
Experiences of M3 administrator
Experiences of AS/400 administrator
Additional Requirement
Gender
Male & Female
Age
20 - 35 Year(s) old
Min. GPA
2.00
Job Information
Industry
NORMAL
Employment
Position Level
Staff/Officer
Working Hour
Language
English, Thai

Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.