215 Support Services jobs in Thailand

หน้าที่และรายละเอียดของงาน

• รับแจ้งและบันทึกคำร้องและเหตุการณ์ที่เกี่ยวข้องกับการใช้งานระบบ IT

• ส่งต่อปัญหาที่ซับซ้อนและต้องการการสนับสนุนเพิ่มเติมไปยัง IT Technical Support หรือหน่วยงานที่เกี่ยวข้อง

• ติดตามสถานะของคำร้องและเหตุการณ์จนกว่าจะได้รับการแก้ไข

• ให้ข้อมูลและคำแนะนำเบื้องต้นแก่ผู้ใช้งานในกรณีที่มีคำถามเกี่ยวกับการใช้งานระบบ IT

• ประเมินและปรับปรุงกระบวนการบริการ Service Desk เพื่อเพิ่มประสิทธิภาพในการตอบสนองคำร้องของผู้ใช้งาน

คุณสมบัติผู้สมัคร

1.ปริญญาตรี สาขาวิทยาการคอมพิวเตอร์หรือสาขาที่เกี่ยวข้อง

2.มีประสบการณ์ 1 ปี

3.มีทักษะการแก้ปัญหาและการสื่อสารที่ดี

4.สามารถสื่อสารภาษาอังกฤษได้

ลักษณะงานโดยย่อ

มีหน้าที่เป็นจุดแรกในการรับเรื่องและแก้ไขปัญหาจากผู้ใช้งาน โดยจะวิเคราะห์ปัญหาเบื้องต้น

โดยจะวิเคราะห์ปัญหาเบื้องต้น แก้ไขปัญหาที่สามารถดำเนินการได้ทันที และประสานงานกับทีมเทคนิคเพื่อแก้ไขปัญหาที่ซับซ้อน

แก้ไขปัญหาที่สามารถดำเนินการได้ทันที และประสานงานกับทีมเทคนิคเพื่อแก้ไขปัญหาที่ซับซ้อน

หน้าที่งาน

1. ตรวจสอบและวิเคราะห์ข้อมูลเบื้องต้นจากผู้ใช้งานเพื่อระบุสาเหตุของปัญหา
2. ให้คำแนะนำหรือดำเนินการแก้ไขปัญหาที่สามารถจัดการได้ทันที
3. ตรวจสอบและวิเคราะห์ข้อมูลเบื้องต้นจากผู้ใช้งานเพื่อระบุสาเหตุของปัญหา
4. ตรวจสอบความพึงพอใจของผู้ใช้งานหลังการแก้ไข
5. จัดทำรายงานสรุปจำนวนเคส ปัญหาที่พบเจอ และประเมินประสิทธิภาพการให้บริการโดยสม่ำเสมอ

Job title: IT service desk technician L1

Reports to: IT service desk Shift lead

Place of work: Remote

JOB DESCRIPTION:

• Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service.
• Determines the best solutions for reported issues using information communicated by the client. Guides clients through the problem-solving process.
• Escalates unresolved issues to the next level of support using well-established processes.
• Records information about reported issues and their solutions in the ServiceNow database. Monitors and updates client statuses and information.
• Provides accurate information about IT products or services. Escalates all customer feedback or suggestions to the appropriate internal team. Identifies and suggests possible improvements within procedures.
• Collaborates with other members of the IT team and vendors.
• Collaborates with other team members within the region.
• Performing all other duties assigned by immediate managers

HEALTH AND SAFETY AT WORK:

• Knowledge of all procedures related to employee safety: reporting accidents and workplace injuries
• Informing management about any issues that pose a risk to employees
• Adherence to safety rules, fire regulations, and all legislation related to health and safety

RESPONSIBILITIES:

• The employee is responsible for adhering to procedures regarding the confidentiality of information pertaining to:

This applies to all existing procedures at the time of employment, as well as any changes/modifications to procedures that may arise due to business needs or changes in legislation.

EMPLOYEE TRAINING AND DEVELOPMENT:

• The employee is required to participate in all training sessions defined as mandatory

MANDATORY QUALIFICATIONS:

Educational Qualification: IV, Computer Science and Information Technology

Licenses/Certifications:

Foreign Language Proficiency: English language

Years of Experience: Minimum 1 year

DESIRABLE QUALIFICATIONS:

Previous experience in similar or related positions

PRIMO is Thailand leading startup in big data marketing. We are a funded fast growing software startup and we need your help to expand rapidly. We are looking for many candidates to join our dynamic multi-discipline agile team and help us deliver the latest software platform.

Job Descriptions;

• Support Tier1 to resolve incident/issues and perform customer engagements.
• Prepare reports and gather information as required.
• Coordinate with Engineer Team and Account Management to resolve customer incident/issues.
• Support during off-business hours and weekend on rotation shift and provide on-call.
• Create manual and other document as required.
• Internal IT operations (Software, Hardware)

Qualifications;

• High Vocational Certificate or Bachelor Degree in Information Technology, Computer Sciences or related fields.
• At least minimum 1-2 years of experiences in IT customer services, Software customer services, IT or Software Technical support both on-call and on-sites.
• Must be fluent in Thai language
• Experience from IT company or Software company would be prefer.
• Having service-minded, troubleshoot and communication skill.
• Able to work on off-business hours, rotation shift and weekend.
• Working 5 days per week (working on weekend or public holidays depend on schedule)

หน้าที่และความรับผิดชอบ

• รับผิดชอบงานช่วง Tier 1 เพื่อแก้ไขปัญหาหรือเหตุขัดข้อง รวมไปถึงการติดต่อประสานงานกับลูกค้า
• จัดทำรายงายและรวบรวมข้อมูลตามความต้องการของหัวหน้างานหรือหน่วยงานที่เกี่ยวข้อง
• ทำงานร่วมกับทีมวิศวกรและทีมดูแลลูกค้าเพื่อแก้ไขปัญหาหรือเหตุขัดข้อง
• รับผิดชอบงานช่วง นอกเวลาทำการปกติ วันหยุด และหมุนเวียนกันบุคลากรในการทำงาน และสามารถ On-call ได้
• จัดทำเอกสารคู่มือและเอกสารอื่นๆ ตามความต้องการ
• จัดอบรบและแนะนำลูกค้าใหม่ในการใช้บริการของทาง PRIMO
• จัดการงาน IT ภายในองค์กร (ซอฟต์แวร์, ฮาร์ดแวร์)

คุณสมบัติที่ต้องการ

• จบการศึกษาระดับ ปวส. หรือ ปริญญาตรี ขึ้นไปในสาขา Information Technology, Computer Sciences หรือสาขาที่เกี่ยวข้องกับงาน
• มีประสบการณ์การทำงานอย่างน้อย 1-2 ปีในด้าน การให้บริการลูกค้าทางด้าน IT, การให้บริการลูกค้าทางด้าน Software, ผู้ช่วยบริการลูกค้าหลังการขายทางด้าน IT หรือ Software ทั้งในรูปแบบ On-call และ ลงหน้างาน
• มีประสบการณ์มาจากบริษัทเกี่ยวกับ IT หรือ Software
• มีจิตใจที่รักการบริการ, แก้ไขปัญหาเฉพาะหน้าได้ และมีทักษะในการสื่อสารที่ดี
• สามารถทำงานในรูปแบบนอกเวลาทำการปกติ วันหยุด และหมุนเวียนกันบุคลากรในการทำงาน
• ทำงาน 5 วัน (วันทำงานอาจตรงกับวันหยุดประจำสัปดาห์ หรือ วันหยุดนักขัตฤกษ์ ขึ้นอยู่กับตารางงาน)

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information
(Local-Thai)

Job Number

Job Category
Rooms & Guest Services Operations

Location
The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.