21 Support Specialist jobs in Thailand

Req ID: 126500
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** FIN - Finance
**Career Stream:** DEC - Decision Support
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Decision Support Specialist
**Job Code:** SPE-FIN-DEC
**Job Level:** Band 08
**Direct/Indirect Indicator:** Indirect
**Summary**
Acts as project leader and coordinator for the development of the financial plans / forecasts for a business group or customer account. Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Sound decisions are required to achieve the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. Will lead a work group or project team consisting of technical and support staff as required. Builds internal and external relationships as appropriate, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Implements process improvements. Presents complex information integrating several scenarios, Become a key advisor and is able to assist clients/user on vastly different issues. Ability to run a successful meeting with multiple people (i.e. agenda, timetable, demonstrate good time management, conclusion, follow-up and minutes.) Meets group needs, ensures appropriate resources are available and works to achieve team goals over individual goals. Make a decision based on the analysis. Provides input to mange required changes. Leads by example and is accountable for their actions.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Acts as project leader for the development of financial plans for a business group or customer account.
+ Develops timelines, plan guidance and plan assumptions.
+ Gathers and analyzes information on which to base plan assumptions.
+ Oversees the development and preparation of alternative plan models.
+ Prepares and presents summaries to management.
+ Prepares monthly financial reporting packages including forecasts, results and financial and operational metrics.
+ Completes special projects involving the analysis of financial information related to inventory, costs, headcount, profit maximization, expense targets both within finance or as member of a cross functional or customer team.
+ As required, plays a leadership role with junior members of the decision support team, coordinating and guiding activities, providing direction or leading group projects.
**Knowledge/Skills/Competencies**
+ Basic understanding of internal and external customer needs is required to make effective/informed decisions.
+ Strong communication, negotiation and presentation skills.
+ Ability to consolidate, manipulate and analyze large quantities of data.
+ Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
+ Ability to recommend accounting process changes based on intimate knowledge of accounting processes, policies and procedures.
+ Ability to direct others on accounting practices.
+ Ability research accounting rules in both U.S. GAAP and GAAP of relevant country.
+ Ability to create a profit center or cost center budget identifying key plan drivers.
+ Ability to bridge between actual, plan and forecast, analyzing mix impacts and summarizing in management reports.
+ Provide recommendations based on interpretation of results.
+ Ability to design/create queries and understands what creates the output.
+ Creates basic spreadsheet macros.
+ Ability to design custom queries in job-related software.
+ Understanding of the relationships between the various tools.
+ Understand how to use political structure in the organization and how to get things done using that structure.
**Physical Demands**
+ Duties of this position are performed in a normal office environment
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
+ Occasional overnight travel may be required
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree, or consideration of an equivalent combination of education and experience.
+ Education experience may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Officer, Logistics Services Support**:

- PTTEP Services Limited**Job Purpose**:
Officer, Logistics Support Services is responsible for providing services on waste management, material handling equipment and catering and housekeeping to support PTTEP operations. The jobholder identifies area of logistics services / equipment / materials / personnel for executing procurement and contract management. The jobholder also manages logistics services contracts to achieve cost efficiently and operations effectively. The jobholder tackles problems, improve procedures / methods and to highlight the safety, environmental and commercial benefits.

**Key Accountabilities**:

- Coordinate with each project/asset and corporate function to formulate efficient and effective Logistics Support Services in line with annual budget plan
- Ensure Logistics Support Services are complied with PTTEP’s policy, standard, rule, regulation and law
- Monitor, control and follow-up the operations related to the services of waste management, material handling equipment and catering and housekeeping.
- Control services budget and seek outside potential contractor companies to support PTTEP operations
- Manage service contracts as well as analyze contractor performance to make improvement on services

**Key Accountabilities (Cont')**:

- Verify invoice against Purchasing Requisition (PR), Purchasing Order (PO), Service Order (SO) and/or contracts and agreements.
- Verify supplier payment and conduct cost analysis and variance clarifications
- Prepare monthly report on spend and risk ranking and recommend contracting strategies in accordance with the PTTEP’s standard procedures
- Assist with the development, promotion and implementation of new Logistics Support Services
- Conduct SSHE contracts requirement and risk assessment regarding Logistics Support Services

**Professional Knowledge & Experiences**:

- 1-2-year experience in Logistics Support Services
- Knowledge of contracts management, logistics law and regulations, budget control and statistics

**Job End Result**:

- Logistics Support Services with budget optimization
- Spending analysis and supplier positioning model
- Accurate and on-time invoice verification and payment
- Contracts monitoring and new contract preparation

**Additional Desirable Qualifications**:

- Organizing, problem solving and communication skills
- Data analytics
- Administrative skills

**Work Location**:
Bangkok - Resident

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel

**Industry**: Trading(Food), Trading(Other), Trading(Computer/Telecommunication), Trading(Cosmetics/Healthcare), Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors), Trading(Pharmaceutical/Medical Equipment)
- ** Job Description**:

- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.

Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.

Issue scrap proposals.
- Perform physical inventory checks.

Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:

- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:

- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:

- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.

**Responsibilities**:

- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.

**Requirements**:

- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.

Benefits & Perks:

- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling

**Salary**: ฿30,000.00 - ฿40,000.00 per month

Ability to commute/relocate:

- Thailand: Reliably commute or planning to relocate before starting work (required)

Supervise day-to-day activities of customer service team
- Communicate smoothly with other teams to achieve customer support goals
- Develop plans for improvement in customer support and relationship building
- Maintain a pleasant working environment for your team, ensure the satisfaction of both customer and business partners
- Attend and follow up on invoices and outstanding issues
- Be excellent in using the necessary tools for customer support

**Yêu cầu**:

- Bachelor’s degree in Administration or related field
- At least 3 years of experience in Customer Service & Administrative Support roles
- Proficient in Microsoft Excel and Word
- Positive, highly organized, and able to multi-task
- Outstanding communication skills with all levels of personnel
- Fluent in English. Fluent in Chinese will be a plus