What Jobs are available for System Maintenance in Thailand?

As a Systems Administrator, you will be responsible for delivering top-tier technical support to end users across our global network. Your expertise in troubleshooting a wide range of technical issues, coupled with your collaborative approach, will contribute to the seamless operation of our IT environment. You will also play a pivotal role in collaborating with the corporate IT Team to implement global projects and address critical network and system challenges. This role requires a strong technical background and proficiency in both the native Thai language and English.

Responsibilities and Duties

• End User Support: Provide timely and effective technical support to end users across the organization, addressing issues related to operating systems, networking, printers, VPN, shared folders, and productivity software. Providing employees, and remote Thailand employees, with appropriately configured endpoint hardware and access to corporate resources.
• Troubleshooting: Diagnose and resolve technical problems reported by end users, utilizing your expertise in OS, network, printer, VPN, shared folder, and productivity software issues (e.g., connecting to internet, Wi-Fi, network, VPN, etc.).
• Global Project Collaboration: Work closely with the corporate IT Team to successfully implement global IT projects, ensuring seamless integration and adherence to project timelines.
• Critical Issue Resolution: Collaborate with cross-functional global teams to identify, troubleshoot, and resolve critical network and system issues that may impact business operations.
• System Monitoring: Proactively monitor the IT infrastructure for performance issues and potential vulnerabilities, taking preventive measures as needed.
• Security Measures: Implement and maintain security protocols, including firewall configurations, access controls, and data encryption, to safeguard sensitive information.
• Documentation: Maintain comprehensive documentation of troubleshooting steps, technical procedures, and resolutions for knowledge sharing and reference. Maintain a work log of job tickets and maintenance tasks in JIRA Service Desk. Maintain hardware and software inventory. Demonstrate a thorough understanding of, and consistently adhere to, the established corporate IT policies and diligently maintain associated documentation.
• Vendor Management: Collaborate with technology vendors for procurement, support, and maintenance of hardware, software, and services. Act as an interface between third-party vendors to coordinate, log, track, and follow up on IT issues.
• System Maintenance: Perform routine system maintenance tasks such as updates, patches, and upgrades to ensure optimal system performance (e.g., maintenance of IT equipment such as laptops, desktops, UPS, printers, servers, CCTV, NAS, etc.). Daily backup monitoring and quarterly restoration of data to ensure backup integrity.
• Training: Conduct training sessions for end users to enhance their technical skills and empower them to address common IT issues.
• Continuous Improvement: Identify opportunities to optimize IT processes and enhance the user experience through automation and innovation.

Qualifications and Requirements

• Bachelor's degree in computer science, information technology, or a related field
• 3+ years of Tier 2 or Tier 3 support or administrative experience
• Extensive knowledge of Microsoft Windows 10+11, MS Server 2019, and above
• Extensive knowledge of Microsoft Office Suite (especially Outlook) and Google Workspace
• Command line tools in Windows , and PowerShell)
• Network configurations (Local switch network ports, WIFI, MS Active Directory)
• Ability to maintain a work log of job tickets and maintenance tasks in JIRA Service Desk
• Ability to balance business operations versus security
• Excellent communication skills, including fluency in written and spoken Thai and English language
• Attentive to detail, honest and dependable
• Excellent analytical skills and problem-solving skills
• Willingness to learn and take direction

Pronet Gaming is the longest-serving online gaming platform available on the market today, serving our customers since 1996, with proven capability to support our clients in some of the most challenging jurisdictions. New ownership and management from Summer 2019 marks a new phase in our evolution, product development and industry visibility, however our values and approach remain unchanged:

We are client-centric

We do what we say, on time, every time. We do not over-sell or over-promise, working strategically with each and every client to deliver the optimal solution for their business, regardless of size.

We are technology-led

We invest in the best developers and design teams to deliver progressive, constantly evolving technological solutions.

We stay focused

We know how to differentiate and succeed in your core markets.

We push boundaries

We manage the ever-evolving iGaming ecosystem through constant end-user feedback and a commitment to data driven analysis to deliver optimal solutions to the market.

System Administrator

Job Purpose:

System Administrator is an integral member of the infrastructure team responsible for managing company's infrastructure systems, installing and maintaining the operating system software, creating networking and system structures, debugging malfunctioning programs, managing backup policies and building system backup environments, and regularly maintaining the system security. To ensure success as a System Administrator, he/she should have experience with Operating Systems and Networking concepts and monitoring tools, excellent problem-solving skills, and hands-on experience with systems and network management. Ultimately, a system administrator can expertly manage a company's infrastructure systems to maximize performance and efficiency by automating with in-house developed scripts.

System AdministratorResponsibilities:

• Installing, maintaining and monitoring operating systems.
• Installing, maintaining and monitoring network structures.
• Finding and debugging malfunctioning programs affecting the system integrity and performance.
• Altering system and network structures to meet the evolving needs of the company.
• Creating autonomous system backups.
• Setting up system monitoring environments and maintaining system availability.
• Regularly monitoring & updating the system security protocols.
• Monthly scheduled on-call system monitoring during out of office hours and weekends.

System AdministratorRequirements:

• Experience on Linux or Unix-based Operating Systems. Experience on CentOS or Redhat based distributions is a plus.
• Good Experience in VMware vSphere management tuning and performance monitoring.
• Experienced in NGINX configuration, performance monitoring and troubleshooting.
• Experienced in shell (or python) scripting and documentation.
• Good knowledge in network and OS monitoring and problem troubleshooting and performance tuning.
• Familiarity with JAVA-based application run time parameter tuning, monitoring and problem troubleshooting.
• Knowledge of public cloud management platforms such as AWS and/or Cloud IBM is a plus.
• Experienced in Nagios/Zabbix/PRTG like infrastructure and network monitoring tools.
• Excellent communication and problem-solving skills.
• Compatibility with flexible working hours.

To apply, send your resume (in English) to

หน้าที่และความรับผิดชอบ

• ประสานงานและควบคุมงานร่วมกับผู้ให้บริการระบบ (Vendor) ภายใต้ Maintenance Agreement (MA)
• ทำหน้าที่เป็นจุดติดต่อหลักระหว่างบริษัทและ Vendor เพื่อดูแลการแจ้งปัญหา การติดตามผล การอัปเดตระบบ และการดำเนินงานต่าง ๆ ตามรอบ MA
• รวบรวมและจัดลำดับความสำคัญของข้อกำหนด (Requirement) หรือปัญหา (Issue) จากฝ่ายต่าง ๆ และสื่อสารให้ Vendor ทราบ
• บริหารจัดการสิทธิ์การเข้าถึงระบบ (Access Control Management) ตามแนวทาง Role-Based Access Control (RBAC)
• ดำเนินการสร้าง ปรับปรุง และระงับสิทธิ์การใช้งานระบบต่าง ๆ เช่น ระบบเทรด ระบบบัญชี ระบบทองคำ ระบบคลัง และระบบ KYC
• จัดทำและดูแลบันทึกการเข้าใช้งานระบบ (Access Log) รวมถึงสนับสนุนการตรวจสอบโดยทีม Compliance / Risk เพื่อให้เป็นไปตามข้อกำหนดด้าน Cybersecurity
• ตรวจสอบสถานะการทำงานของระบบหลังบ้าน และประสานงานเมื่อพบปัญหาจากผู้ใช้งาน
• จัดทำรายงานการใช้งานระบบ การร้องขอสิทธิ์ และสถานะการเข้าถึงระบบต่าง ๆ
• ดูแลการติดตั้งและต่ออายุ SSL Certificate และ License ที่เกี่ยวข้องกับระบบ
• สนับสนุนการจัดเตรียมเอกสารสำหรับผู้ตรวจสอบบัญชีหรือหน่วยงานกำกับดูแล
• สนับสนุนงานอื่น ๆ ตามที่ได้รับมอบหมาย

Responsibilities:

• Configure and customize Bitrix24 CRM according to business requirements.
• Create and manage Pipelines, Stages, Fields, Roles, and Permissions.
• Maintain basic CRM settings such as Email Integration, Telephony, Forms, and Product Catalog.
• Collaborate with Developers and API Specialists to test workflows and data processes.
• Troubleshoot and resolve system-related issues to ensure smooth operation.
• Verify system functionality and data accuracy after configuration and updates.

DSGPay (Bahtsmart Company Co., Ltd.) A fast-growing Fintech company is focused on disrupting and delivering innovative solutions to the Asian payment markets. DSGPay services a broad range of Asian, European, and USA business clients, allowing it to grow its business into Asia and Oceania. It has also been operating a successful cross-border retail payments platform since 2014.

We are seeking a skilled System Administrator to manage our IT infrastructure, ensure high availability, and safeguard system security. This role will oversee system and database management, access control, deployments, and incident response, while driving innovation and automation in IT operations.

System Administration & Infrastructure Maintenance

• Provision, install, configure, operate, and maintain system hardware, software, and related infrastructure.
• Manage workload setups, system tuning, upgrades, backups, and repairs while minimizing disruption to production.
• Ensure the integrity of networks, servers, and communication channels, completing IT work requests on time.
• Conduct ongoing performance monitoring, resource optimization, and hardware upgrades as required.
• Maintain staging/test environments to support production readiness.

Monitoring & Incident Management

• Set up and maintain monitoring tools to verify system integrity, resource availability, logs, backups, and scheduled jobs.
• Actively track system health and respond to incidents end-to-end, including diagnosis, communication, risk assessment, resolution, and documentation.
• Take ownership of production incidents, coordinating with stakeholders and delegating tasks where necessary.

Access Control & User Administration

• Administer and maintain user accounts, profiles, and access permissions.
• Control system access rights and enforce security policies to ensure proper authorization.
• Document and regularly review access rights to comply with internal policies and regulatory standards.

Cybersecurity, Risk & Compliance

• Maintain system and network security in alignment with organizational IT Risk Policies and regulatory requirements.
• Participate in cybersecurity initiatives, vulnerability remediation, and penetration test follow-ups.
• Implement and maintain reliable backup, disaster recovery, and business continuity processes.

Production Deployment & Change Management

• Execute, validate, and monitor production deployments.
• Assess readiness, communicate changes across teams, and reject non-compliant deployments to minimize risks.
• Ensure smooth rollout of updates and enhancements while maintaining operational stability.

Database Management

• Manage the performance, reliability, and security of company databases.
• Perform database upgrades, backups, recovery, and issue resolution.
• Monitor database activity and ensure compliance with security and integrity standards.

Technical Research, Innovation & Automation

• Conduct research and development to enable innovation in infrastructure and system design.
• Explore automation, AI tools, and Internal Developer Platforms (IDP) to improve efficiency.
• Troubleshoot advanced issues (e.g., message queue instability) and recommend future system improvements.

Documentation & Knowledge Management

• Maintain accurate, clear, and up-to-date IT documentation, including systems, infrastructure, security protocols, compliance requirements, and operational procedures.
• Provide recommendations and reports for future upgrades and process improvements.

• At least 3 years proven experience in system administration, infrastructure, and database management.
• Skills in Unix, Databases, and Infrastructure maintenance.
• Cloud service experience, esp. Amazon Web Services would be preferred.
• Strong knowledge of networking, cybersecurity, and access control.
• Hands-on experience with backups, disaster recovery, and monitoring tools.
• Ability to handle incidents end-to-end with clear communication and ownership.
• Familiarity with automation, scripting, or cloud technologies is a plus.
• Thai and English languages.
• Good analytical, written, verbal and interpersonal communication skills
• Love living in Chiang Mai, and want to work for a global company.

• Proactive approach to identifying and mitigating issues in order to help prevent production incidents from occurring
• Analytical and troubleshooting skills.
• Attention to detail and strong documentation habits.
• Excellent communication and collaboration across the teams.
• Ability to prioritize tasks and incidents efficiently according to business needs.
• Effective time management for handling multiple tasks while managing pressured situations in a dynamic environment.

Responsibilities:

• Assist in the creation of the system design for all new development projects.
• Work closely with customer and other departments to solve the problems and provide testing support.
• Implement new/upgrade existing system management products environment
• Maintain and support system management products, including handling technical defects, applying security patches, and ensuring security hardening.
• Provide guidance and conduct knowledge transfer sessions to IT system administrators and the operations team.
• Offer ongoing support for future enhancements and customization requests tailored to specific needs
• Ensure the availability and optimal functionality of system management products.
• Assist in implementing and supporting network management.
• Contribute to the development and maintenance of user guides
• Be available to work outside of regular hours as needed
• Provide 24/7 support for all services when required
• Perform any other tasks as assigned by management.

Qualification:

• At least 3 years of hand-on experience in implementing, managing and supporting two or more of the following systems and management products:

• Servers: Lenovo, Dell

• Databases: MySQL, ELK, etc.
• Operating Systems: CentOS, Ubuntu, Microsoft
• Virtual Machines (VM): VMware ESXi, KVM
• Other Tools: Veeam Backup, Database Replication, Monitoring Tools
• Basic knowledge of networking concepts.
• Strong team player with a service-oriented attitude and the ability to work in a fast-paced environment.
• Self-starter with excellent interpersonal, communication, and documentation skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Quick learner and self-motivated individual with a positive, can-do attitude.
• Fluent in Thai and Good communication in English
• No visa/ work permit provided

Work location: Near BTS Chong nonsi

Thai Payment Network Co.,Ltd.

173/19 Asia Centre Building 18th Floor, South Sathorn Road,

Thungmahamek Sub-District,  Sathorn District, Bangkok 10120

ดูแลระบบ Server (Windows Server, Domain Controller, Database, File, Virtualization)

บริหารจัดการ Network (LAN, WAN, VLAN, Firewall, VPN, Switch, Router)

ดูแลระบบ Security (Firewall, Endpoint Antivirus, Backup & Recovery)

ติดตั้ง/แก้ไขปัญหา Hardware, Software และอุปกรณ์ IT

Support ผู้ใช้งาน (Helpdesk)

คุณสมบัติผู้สมัคร

1. ไม่จำกัดเพศ
2. อายุ ปี
3. วุฒิ ปวส./ปริญญาตรี สาขาที่เกี่ยวข้อง
4. มีประสบการณ์ทำงานด้าน IT Infrastructure หรือที่เกี่ยวข้องด้านการติดตั้งลงโปรแกรม เชื่อมต่อระบบ อย่างน้อย 2 ปี
5. มีความละเอียดรอบคอบ คุยกับลูกค้า ประสานงานร่วมกับทีมได้ดี

Role & Responsibilities

• Install, configure, and maintain servers, virtual server, server on cloud including operating systems (Windows, Linux)
• Manage internal corporate networks (LAN, WAN, Wi-Fi) and network devices such as switches, routers, firewalls.
• Manage and administer user accounts in Active Directory and Authentication systems
• Check and prevent cyber threats such as malware or ransomware attacks.
• Set system access rights and control usage for data security.
• Ensure security through access controls, backups, and firewalls
• Monitor and manage Storage, Virtualization (VMware, Nutanix), and Cloud Services.
• Manage backup and disaster recovery systems.
• Troubleshoot hardware, software, and network issues for users
• Maintain and improve software updates and patch management
• To prepare annual maintenance, preventive maintenance, correction problem and make report
• Monitor performance and maintain systems according to requirements
• Manage and monitor all installed systems and infrastructure
• Troubleshooting computer and network problems and diagnosing and solving hardware or software faults.
• Proactively ensure the highest levels of systems and infrastructure availability
• Support new IT projects for the group company
• Analyze and plan to increase efficiency of the organization's IT system

Special Qualification (if any):

IT certifications such as CompTIA, CCNA, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect.

รายละเอียดงาน

ดูแลจัดหาสนับสนุนการทำงาน และบำรุงรักษาระบบสารสนเทศทั้ง Hardware Software เช่น Computer, Printer, Network, Access Control, Database, ERP System, MIS, Lesspaper, ETC. กำลังศึกษาเรื่อง AI CCTV, NAS, ระบบCRM, Loyalty Program  และ Prestige Card

1. ตรวจสอบดูแลและดำเนินการซ่อมแซมคอมพิวเตอร์ อุปกรณ์คอมพิวเตอร์และอุปกรณ์ที่รับผิดชอบให้พร้อมใช้งานอยู่เสมอ

2. ดูแลติดตั้งระบบต่างๆ ทั้ง  Application software และการ Hardware device ในอุปกรณ์และจุดต่างๆ ตามรายงาน

3. ดูแลติดตั้งและรักษาระบบ network ของสำนักงานให้พนักงานตามหน่วยงานต่างๆสามารถใช้งานได้

4. ดูแลจัดเก็บรักษาตรวจนับรายการครุภัณฑ์คอมพิวเตอร์ตั้งแต่ได้มาจนถึงการจัดจำหน่ายออกจากระบบด้วยความสุจริต

5. มีความตั้งใจเรียนรู้และพร้อมที่จะรับผิดชอบงานโครงการใหม่ๆที่มีเพื่อเป็นการพัฒนาตนเองส่วนงานและสำนักงานตามโครงการใหม่ๆที่มีมาอย่างสม่ำเสมอ

6. งานอื่นๆ ที่ได้รับมอบหมาย

คุณสมบัติผู้สมัคร

วุฒิการศึกษาระดับปริญญาตรี ขึ้นไป สาขาบริหารระบบคอมพิวเตอร์ หรือที่เกี่ยวข้อง

มีประสบการณ์งานอย่าง 1 ปี

สามารถขับมอเตอร์ไซค์ เพื่อออกไปดูแลพนักงานตามรายงานต่างๆ ได้

มีกำลังและความคล่องตัวในการทำงาน เนื่องจากต้องติดตั้งอุปกรณ์สารสนเทศต่างๆ รวมถึงการเดินสาย Network

มีใจบริการ และสามารถอยู่เกินเวลางานปกติได้