305 Team Leader jobs in Thailand

Qualifications

Requirements/Skill

• Bachelor's degree or equivalent diploma
• Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Thai (C1 Level) in terms of listening, reading and writing via Hallo Ai
• Based in Bangkok
• Product Background: Preferably technology savvy and familiar with iOS, or comparable technology
• Should achieve 60-80 words per minute (WPM) during the typing exam
• Sales Experience: With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead.
• Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
• Industry Knowledge: Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service.
• Analytical and Reporting Skills: Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards. Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
• Problem-Solving and Decision Making: With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning
• Motivational and Performance Oriented: With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.

Responsibilities

Team Lead's responsibilities include but are not limited to the following:

• expectation of team leads is that 80% of their time is dedicated to
  
  coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
• Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement.
• Managing day-to-day operations – ensure consistent quality and productivity across
  
  channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager) with to-the-point communication.
• Able to adapt quickly to changes in workflows/processes/procedures/product features.
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
• Able to clearly outline current performance drivers of their market and actions to improve.
• Maintain a professional and personable demeanor at all times
• Team lead will also undergo 2 weeks Going Further/Nesting stage wheren they'll need to take in calls and need to meet the call quality requirement

Requirements/Skill

• Bachelor's degree or equivalent diploma
• Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Thai (C1 Level) in terms of listening, reading and writing via Hallo Ai
• Based in Bangkok
• Product Background: Preferably technology savvy and familiar with iOS, or comparable technology
• Should achieve 60-80 words per minute (WPM) during the typing exam
• Sales Experience: With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead.
• Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
• Industry Knowledge: Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service.
• Analytical and Reporting Skills: Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards. Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
• Problem-Solving and Decision Making: With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning
• Motivational and Performance Oriented: With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.

The opportunity

Digiserve Corporation Co., Ltd. is seeking a talented Team Leader to join our dynamic customer service team. As a Team Leader, you will play a crucial role in leading and motivating a team of customer service representatives, ensuring exceptional service delivery to our valued clients.

Key responsibilities

• Supervise the team and coordinate with Admin, Assistants, and Clients to ensure smooth operations.

• Monitor team performance and efficiency, set team goals and KPIs to achieve service excellence.

• Plan and organize the team's workflow to maximize productivity and efficiency.

• Manage attendance, leave requests, tardiness, and create work schedules for the team.

• Learn and oversee the chat response process across online platforms, ensuring accurate information and guidance are provided to customers.

• Analyze and resolve internal team issues and external factors, collaborate with QA, and conduct training sessions to enhance employee performance.

• Ensure high customer satisfaction by providing quality service and following up on customer needs and concerns.

• Prepare reports and presentations, and handle other assigned tasks as required.

What we're looking for

1. Bachelor's degree or above.
2. Experience in team management and coaching.
3. Minimum of 1 years' experience within a contact centre environment as a Team Leader.
4. Excellent leadership and communication skills, Ability to deal with demanding customers and escalations.
5. English with B2-C2 level and above. (Good)
6. Able to work in shifts. Work schedule is flexible and may be adjusted based on operational needs.
7. This position is Thai native only; we do not provide working visa for the applicant.

●    Lead, supervise, and control the welding team to achieve manufacturing plans and targets.

●    Plan and manage all welding production processes to maximize efficiency and meet quality goals.

●    Identify, analyze, and resolve technical problems that arise during the welding process to minimize downtime.

●    Effectively manage manpower within the department, including scheduling, training, and assigning tasks.

●    Coordinate with Quality, Planning, and Maintenance departments to ensure a seamless workflow.

●    Implement and promote 5S, Kaizen, and safety initiatives within the team.

●    Ensure all welding activities comply with ISO 9001, ISO 14001, and IATF 16949 standards.

·    Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or a related field.

· years of hands-on experience in a welding environment, including proven experience in a leadership or supervisory role.

·    Strong technical knowledge of welding processes, including MIG, TIG, and Spot welding.

·    In-depth understanding of ISO 9001, ISO 14001, and IATF 16949 quality management systems.

·    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

·    Good command of the English language.

·    Excellent leadership, problem-solving, and interpersonal skills.

Qualifications:

Minimum requirements:

• • Education requirement - Diploma/Degree and above
• Proficiency in English and Thai is required.
• 2 years experience managing account management project as a TL of a BPO company.
• Knowledge of basic KPIs and advance KPIs
• Ability to work across shifts and also support the team training and quality.

Responsibilities:

Job Description

• • To manage a team of associates, doing account management.
• Manage both internal & client side KPIs
• Responsible for team performance management and hygiene
• Experience in account management, growth projects in a 24/7 account is a plus.

TMGM empowers investors to take charge of their investment portfolio, combining CFD trading opportunities across 6 asset classes with access to 12,000+ products including Forex, Shares, Precious Metals, Energies, Indices, and Cryptocurrencies.

Our sophisticated online platform simplifies direct CFD trading: providing the technology, turn-key support, and innovative structure so traders only have to worry about investment decisions. TMGM has offices in 3 continents and a volume of more than $200 Billion traded each month on its platform.

This is your chance to join the fastest growing CFD provider in Australia, make a significant contribution to its success and enjoy being part of something special. This is also a great opportunity to gain knowledge and experience that is impossible to obtain in other industries. If you're looking for a fast-paced environment and an exciting opportunity, then we are the company for you.

• Build and manage the sales team to achieve sales targets and acquire new customers
• Set and monitor individual and team goals, providing ongoing coaching and support
• Review and evaluate daily sales activities to maintain team performance
• Coach and train the team to develop sales skills and product knowledge
• Understand customer needs and adjust sales strategies accordingly
• Coordinate with marketing and other departments to promote campaigns and increase sales opportunities
• Use tools such as CRM and Microsoft Teams to manage customers and track business opportunities
• Comply with financial regulations, internal policies, and industry best practices in sales operations

• Proficient in English or Chinese, with excellent communication skills in both speaking and writing
• At least 5 years of sales experience in the Forex industry, or at least 2 years of team management experience in the Forex industry
• A hardworking, honest, and patient individual in their work

Asia

Thailand

LIXIL (Thailand) PCL.

Employee Assignment

Not remote

Full Time

18 June 2025

Responsibilities
New Product Development

• Define clear value proposition of each New Product Development (NPD), prioritize NPDs based on APAC strategy.
• Verify the financials and understand the impact to business cases for each new product request.
• Explore new business models or opportunities as part of business development
• Proactively seek solutions by closely monitoring market trends and deeply understanding customers' perspectives
• Coordinate with country product manager on approval process "LI Stage gate " for new products proposal
• Follow up on new product performance after launch to evaluate the actual result versus target.

Product Portfolio Management

• Key member of Professional & Commercial Category, accountable and responsible for driving and growing business results
• Responsible for providing inputs, analysis and creates idea briefs as part of portfolio strategy
• Responsible for supporting and detailed follow-up for Professional & Commercial product portfolio
• Responsible for end to end NPD implementation and market launch activities ( including driving market alignment )
• Responsible for supporting strategic category initiative roll-out, including detailed follow-up

Others

• Work closely with the country and cross functional team to ensure successful process launches.
• Follow up on the post-launch feedback and result to check if they meet business targets and be able to analyze and make recommendations when they do not.
• Support specific country product requests
• Ad hoc duties as required

Qualifications

• Bachelor's Degree or higher (Marketing Preferred, not mandatory)
• Minimum 6-8 years of product development experience
• Excellent Written & Verbal Communication Skills (English Mandatory & Chinese or any other languages preferred)
• Strong Planning, Coordination and Project Management Skills
• Strong presentation skills
• A positive team player
• Flexible and adaptable
• Proactive and dynamic
• Demonstrates initiative and personal leadership
• Creative and innovative

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Job Description

ในตำแหน่ง Team Lead ที่ Caterpillar คุณจะมีโอกาสรับบทบาทที่ผสมผสานระหว่าง ภาวะผู้นำในสายการผลิต และ ทักษะทางเทคนิคด้านเครื่องจักรกล โดยเฉพาะเครื่อง CNC และการทำงานกับโลหะแผ่น

หน้าที่ความรับผิดชอบ:

Technical Responsibilities ด้านเทคนิค:

• Operate machine tools and CNC machines to produce precision parts ใช้งานเครื่องมือกลและเครื่อง CNC เพื่อผลิตชิ้นส่วนที่แม่นยำ
• Work with sheet metal, including laser cutting, boring, drilling, etc. ปฏิบัติงานกับโลหะแผ่น เช่น การตัดด้วยเลเซอร์ การคว้าน การเจาะ ฯลฯ
• Interpret turning programs and encoded commands to control machinery แปลความหมายโปรแกรมการกลึงและคำสั่งที่เข้ารหัสเพื่อควบคุมเครื่องจักร
• Set up, operate, and fine-tune machines according to blueprints ตั้งค่า เดินเครื่อง และปรับแต่งเครื่องจักรให้ตรงตามแบบพิมพ์เขียว
• Inspect part accuracy based on specified tolerances ตรวจสอบความแม่นยำของชิ้นส่วนตามค่าความคลาดเคลื่อนที่กำหนด
• Maintain and troubleshoot machinery to minimize downtime บำรุงรักษาและแก้ไขปัญหาเครื่องจักรเพื่อลด Downtime

Leadership and Collaboration ด้านภาวะผู้นำและการทำงานร่วมกัน:

• Provide technical support to the production team สนับสนุนทีมผลิตในด้านเทคนิค
• Collaborate with other engineering teams to ensure smooth production processes ทำงานร่วมกับทีมวิศวกรรมอื่น ๆ เพื่อให้กระบวนการผลิตเป็นไปอย่างราบรื่น
• Adhere to safety and quality standards ปฏิบัติตามมาตรฐานความปลอดภัยและคุณภาพ
• Demonstrate high energy and drive to complete tasks ahead of schedule มีพลังในการทำงานและสามารถผลักดันงานให้เสร็จเร็วกว่าแผน
• Possess strong teamwork and interpersonal skills มีทักษะการทำงานเป็นทีมและมนุษยสัมพันธ์ที่ดี

ด้านเทคนิค:

• วุฒิการศึกษาระดับ ปวส. หรือ ปริญญาตรี สาขาเครื่องกล, เมคคาทรอนิกส์, วิศวกรรมการผลิต หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ในการใช้งานเครื่อง CNC และเครื่องมือกลอย่างน้อย 1-3 ปี
• เข้าใจการอ่านแบบพิมพ์เขียวและการตั้งค่าค่าความคลาดเคลื่อน
• มีทักษะในการวิเคราะห์ปัญหาเครื่องจักรและการบำรุงรักษาเบื้องต้น
• สามารถใช้เครื่องมือวัดความแม่นยำ เช่น เวอร์เนียร์, ไมโครมิเตอร์, CMM ได้

ด้านพฤติกรรมและภาวะผู้นำ:

• มีความรับผิดชอบและสามารถทำงานภายใต้แรงกดดันได้
• มีทักษะการสื่อสารและการทำงานร่วมกับทีมได้ดี
• มีความเข้าใจในมาตรฐานความปลอดภัยและคุณภาพในสายการผลิต
• มีความคิดเชิงบวกและพร้อมเรียนรู้สิ่งใหม่
• สามารถผลักดันงานให้เสร็จตามเป้าหมายหรือเร็วกว่ากำหนด

Additional Information

Shift: Full Time available for Day and Night

Working Hours: Monday – Friday 07:30 am. – 04:30 pm.

Work location: Caterpillar (Thailand) Ltd. WHA Industrial Rayong Land., T.Nonglalok, A.Bankhai, Rayong

"This position requires the candidate to work a 5-day-a-week schedule in the office."

ตำแหน่ง : Team Leader - Housekeeping (Supervisor)

รายละเอียด

N/A

แผนก:

Housekeeping

จำนวน:

2 อัตรา

ระดับการศึกษา:

ไม่ระบุ

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Recruiter

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

25 ส.ค. 68

สวัสดิการ

• เงินเดือน เซอร์วิสชาร์จ
• วันหยุดสัปดาห์ละ 2 วัน วันหยุดนักขัตฤกษ์ และวันลาพักร้อน (เพิ่มขึ้นตามอายุงาน)
• ยูนิฟอร์มพร้อมบริการซักรีด
• รถรับ-ส่งพนักงาน ตามรอบตารางงาน (ตลาดนัดนาคา - โรงแรม และ สายอนุสาวรีย์ - โรงแรม)
• สิทธิสำหรับพนักงานที่ทำงานครบ 90 วัน สามารถเข้าพักโรงแรมในเครือไฮแอททั่วโลก ฟรี 12 คืนต่อปี
• ประกันชีวิต ประกันสุขภาพ
• กองทุนสำรองเลี้ยงชีพ
• โปรแกรมตรวจสุขภาพพนักงานประจำปี ฟรี(ทำงานครบปี)
• รางวัลสำหรับพนักงานที่ทำงานครบ 5 ปีขึ้นไป
• รางวัลสำหรับพนักงานดีเด่นประจำเดือนและประจำปี
• โอกาสเติบโตในสายงาน หากท่านต้องการขอโยกย้ายงาน ในเครือไฮแอท ทั้งในและต่างประเทศ
• สนับสนุนการพัฒนาศักยภาพของพนักงาน ผ่านหลักสูตรการอบรมของโรงแรมและหลักสูตรภายนอก

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