What Jobs are available for Tech Support in Thailand?

หน้าที่ความรับผิดชอบ

1. ดูแลและซัพพอร์ตระบบ CRM

2. ติดตามและแก้ไขปัญหา (Helpdesk) ให้กับทีมขาย, การตลาด, และบริการลูกค้า

3. ตรวจสอบและแก้ไขข้อมูลผิดพลาดใน CRM

4. ประสานงานกับ Vendor หรือทีม Dev เมื่อพบปัญหาซับซ้อน

5. Support CTO โดยตรง

6. จัดทำรายงาน (Report / Dashboard) จาก CRM ตามความต้องการของ CTO

7. Monitor ระบบ CRM และ Integration กับ Tools อื่น ๆ (เช่น ERP, Chat, Call Center, Marketing Platform)

8. รวบรวม Feedback จาก User เพื่อส่งต่อ CTO และทีม Dev

9. Training & Knowledge Sharing

10. อบรมทีมงานภายในเกี่ยวกับการใช้งานระบบ CRM

11. เขียนคู่มือ/How-to/FAQ สำหรับ User

12. System Improvement

13. ร่วมมือกับ CTO ออกแบบ Workflow และ Automation ใน CRM

14. เสนอแนวทางแก้ไข/ปรับปรุงระบบจากมุมมองผู้ใช้งานจริง

Qualifications / คุณสมบัติ

• ปริญญาตรี สาขา IT, MIS, Business Administration หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้าน CRM (Salesforce, Zoho, HubSpot, Bitrix24, Zoho Desk ฯลฯ) อย่างน้อย 1–2 ปี
• มีความรู้พื้นฐานด้าน IT Support / Helpdesk / Data Management
• เข้าใจการทำงานของทีม Sales, Marketing, Customer Service
• มีทักษะการสื่อสารที่ดี และสามารถอธิบายเทคนิคให้ User เข้าใจง่าย
• หากมีทักษะ SQL, API, หรือ Automation Workflow จะพิจารณาเป็นพิเศษ

Soft Skills / ทักษะด้านบุคลิกภาพ

• Problem-solving mindset
• Multitasking & Time Management
• Teamwork และสามารถทำงานร่วมกับหลายฝ่ายได้ดี
• Attention to detail

What We Offer / สิ่งที่คุณจะได้รับ

• โอกาสทำงานใกล้ชิดกับ CTO เรียนรู้การพัฒนาระบบระดับองค์กร
• Career Path สู่วงการ System Analyst / Product Manager / CRM Specialist
• ค่าตอบแทน + โบนัสตามผลงาน
• Hybrid Work (แล้วแต่บริษัทกำหนด)

Taxsee Thailand Co. Ltd. is one of the leading players in the fast-growing online services industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Thailand.

You're an ideal candidate if:

• you have a strong command of the English language.
• you are a result-oriented team player with highly developed communication and problem-solving skills.
• you are tech-savvy and know how to operate using MS Office and Google Workstation.

Responsibilities:

• Providing a high quality customer support efficiently and in a short time by maintaining communication with our users and taking care of their inquiries, gathering feedback to improve service quality, and handle complaints through various channels like chat and outbound/outgoing calls.
• Provide daily consultations to service drivers on the online registration and licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration (on hands) / month + salary increase on a permanent basis, which depends on your personal performance.
• On-site work from a well equipped office (5-day working week, 9.00am-6.00pm).
• Easily accessible CRM and educational software, tech helpdesk, IP telephony, high-end work messenger and informative in-company news blog.
• Support for all corporate/business processes (legal support & GR, accounting & finances, offline and digital marketing, customer support, IT & technical support, workplace maintenance, corporate risk & fraud, accounting, HR & recruitment, etc.).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Thailand.

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and online channels
• Assist customers with questions about products/services, technical issues, and account inquiries
• Record all customer interactions and maintain accurate documentation in our CRM system
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses
• Prepare reports and documentation of customer communications for future reference
• Collaborate with other departments to effectively resolve complex customer issues in a timely manner
• Proactively identify opportunities to improve processes and enhance customer satisfaction

Requirements:

• Previous experience in customer service or a related field is a plus
• Strong communication skills, both verbal and written
• Problem-solving abilities and a focus on customer satisfaction
• Proficiency in using CRM systems and other customer support tools
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards
• Flexibility to work evenings and weekends if required
• Fluent in Thai and English

Electronic Devices After Sales Service (WFH)

Start 13 November 2024

Conditions:

• Bangkok Metropolitan region ONLY

• Have personal room or working space that not shared with others during working hours.

-Working table do not facing the window that others can see through

Job Description

Responsibilities;

- Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)  

- Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.

- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;

- Bachelor's Degree in any field.

- Fresher is welcome and customer service experienced is a plus 

- Excellent in English for Speaking, Listening and Writing (At least B2 is needed).

- Working 5 days a week only and 2 shift rotation (9-18,

Perks/Benefits;

- Basic Salary.

- Performance Incentive.

- Diligent Allowance

- Social Security 

- Group Insurance (Health)

- Annual Increment (As per company policy).

- Bonus (As per company policy).

- Leave Entitlement (AL, SL, BL, etc.).

- Entertainment Events (Whole year).

- Yearly Health Check up (As per company policy).

- Special Rewards & Points to redeem any special vouchers, gifts, etc.

รายละเอียด

• จัดทำใบขนสินค้า ทางเรือ
• ติดตาม/อัพเดท/แก้ไข ข้อมูลงานให้ลูกค้าและทีมงานที่เกี่ยวข้อง
• งานอื่นๆที่ได้รับมอบหมาย

คุณสมบัติ

• ไม่จำกัดเพศ
• มีทักษะในการสื่อสาร มีไหวพริบในการทำงาน
• จบ ปวช/ ปวส หรือปริญญาตรีด้าน โลจิสติกส์, บริหารการ จัดการ หรืออื่นๆที่เกี่ยวข้อง
• ไม่มีประสบการณ์สามารถสมัครได้ ถ้ามีประสบการณ์จะพิจารณาเป็นพิเศษ

คำถามจากผู้ประกอบการ

ใบสมัครของคุณจะต้องประกอบด้วยคำถามต่อไปนี้:

• คุณมีวุฒิการศึกษาอะไรบ้าง
• คุณมีประสบการณ์ Imports/Export Customer Service Officer มากี่ปี?
• เงินเดือนที่คาดหวังของคุณคือเท่าไหร่
• คุณมีประสบการณ์ด้านงานบริการลูกค้าหรือไม่
• คุณสามารถสื่อสารภาษาใดนอกเหนือจากภาษาไทยไหม
• คุณเคยใช้งานโปรแกรม Microsoft อะไรบ้าง

Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Bangkok, Thailand

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers' needs to ensure a high level of satisfaction
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support to clients within the specified time frame
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
• Work independently as well as collaboratively in a team environment
• Adhere to standard operating procedures and company policies at all times

Requirements
Requirements:

• Proven experience in a customer support or client service role
• Previous experience or background in Forex trading or the financial markets is a strong advantage
• Excellent command of English and Thai native both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication skills with active listening abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication, problem-solving, and presentation skills
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

Benefits
Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Bangkok, Thailand

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls.
• Identify and assess customers' needs to ensure a high level of satisfaction.
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• Provide timely and accurate support to clients within the specified time frame.
• Maintain and update CRM records with all customer interactions and actions taken.
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
• Work independently as well as collaboratively in a team environment.
• Adhere to standard operating procedures and company policies at all times.

Requirements:

• Proven experience in a customer support or client service role.
• Previous experience or background in Forex trading or the financial markets is a strong advantage.
• Excellent command of English and Thai native both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

We are looking for customer support associate with service-mind, a strong passion, and a unique blend of customer service and content creation skills. You will be able to form a strong relationship with our customers and support the customer success manager.

Salary Hero's mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.

Responsibilities

• Respond promptly to customer inquiries (B2C) via supporting channel with a positive and professional attitude toward customers always

• Have a keen eye for details, quickly spot on any irregular incidents

• Develop a deep understanding of company's products and services, have a keen eye for details, quickly spot on any irregular incidents

• Perform end-to-end process of issues handling, e.g., reproduce and report issues, ensure quality of product and service delivery

• Run operations tasks under CS team, including reconcile report, monthly data upload, etc.

• Coordinate with related parties to deliver solution, make sure it meets customers' need and satisfaction

• Support customer success team on other assigned tasks

Schedule 

The role follows a 5-day workweek. Saturday and Sunday availability is required (Work from home) , with two weekdays provided as regular days off.

Qualification

• 0-3 years in customer support, customer service, or related field

• Solid communication and people skills, cross-functional & cross-cultural

• Detail-oriented, strategic thinker, problem solver

• Obsessed with getting to the root cause of problems

• Have service mind, sense of ownership & can-do attitude

• Proficient in Microsoft Office – particularly Excel

• Native Thai, intermediate English

• Nice to have : experienced with SaaS, Jira tool

What we offer

In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.

• Performance-based bonus

• Unlimited holiday allowance

• Flexible working environment with "working from home" optionality

• Comprehensive health insurance and personal accident insurance

• Provident fund matching

• Half-day Friday's every calendar month

• Monthly "wellness budget" of THB 1,000 (eg. gym, spa trips)

• Annual "development budget" of THB 15,000 (eg. learning a new language, coding course, scrum-master training)

• Annual company off-site and multiple social

• Conduct Customer Quality Approval Certificates
• Manage the complaints and reduce claim compensation.
• Field investigation, preliminary analysis and sorting material at customer site when customer faces the problem.
• Make a good relationship with the customer.
• Collaboration with customer to prevent customer process disruption
• Support and coordinate with internal team (Marketing, Inspection, and Production).

• Experience 0 - 3 years in technical service, customer support, Quality Control or a related field. New graduated We are welcome
• Bachelor degree of Metallurgical  Engineer.
• Press part for automotive and home appliance steel sheet knowledge will be advantaged.
• Good communication skills in both written and spoken English. (TOEIC 500 points up)
• Advanced MS Word, Excel and Power Point skills required to perform tasks.
• Systematic thinking, good analytics, self-motivation and highly responsibility.
• Able to work under pressure and coordination skills.
• Can start working immediately will be preferable.
• The personality are active, vigorous and positive thinking.
• Only English resume will be considered.

Please attached file : Transcript and TOEIC Score