197 Tech Support jobs in Thailand

THE WORK: Join us in creating exceptional experiences for our customers You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Customer Support Operations will be invaluable as you engage with our customers and help them navigate their IT requests and issues. We are excited to see how you can make a difference in our organization Provide technical support to resolve customer IT requests and issues. Ensure proper documentation, notification, escalation, tracking, and follow-up of requests. Log requests and issues and perform defined procedures to resolve them. Monitor systems and trends to prevent incidents, problems, and errors. Schedule, track, and facilitate acceptance of changes to the production environments. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Support Operations. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills. Expert proficiency in Problem-Solving. Intermediate proficiency in Documentation Management. Master proficiency in Customer Relationship Management.

Key Responsibilities- Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
- Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
- Coordinate with vendors for hardware-related concerns and service provisioning.
- Escalate unresolved incidents and collaborate with internal teams or third-party providers.
- Maintain workstation security and data integrity through access control, patching, and configuration hardening.
- Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
- Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.
Who We're Looking For- Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
- Experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
- Strong command of English (oral and written).
- Familiarity with standards such as ISO 2000, ISO 27001, ISO 22301, and CMMi for Services.
- Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

Key Responsibilities

• Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
• Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
• Coordinate with vendors for hardware-related concerns and service provisioning.
• Escalate unresolved incidents and collaborate with internal teams or third-party providers.
• Maintain workstation security and data integrity through access control, patching, and configuration hardening.
• Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
• Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.

Who We're Looking For

• Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
• Minimum of 1 year experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
• Strong command of English (oral and written).
• Familiarity with standards such as ISO 2000, ISO 27001, ISO 22301, and CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

หน้าที่ความรับผิดชอบ

1. ดูแลและซัพพอร์ตระบบ CRM

2. ติดตามและแก้ไขปัญหา (Helpdesk) ให้กับทีมขาย, การตลาด, และบริการลูกค้า

3. ตรวจสอบและแก้ไขข้อมูลผิดพลาดใน CRM

4. ประสานงานกับ Vendor หรือทีม Dev เมื่อพบปัญหาซับซ้อน

5. Support CTO โดยตรง

6. จัดทำรายงาน (Report / Dashboard) จาก CRM ตามความต้องการของ CTO

7. Monitor ระบบ CRM และ Integration กับ Tools อื่น ๆ (เช่น ERP, Chat, Call Center, Marketing Platform)

8. รวบรวม Feedback จาก User เพื่อส่งต่อ CTO และทีม Dev

9. Training & Knowledge Sharing

10. อบรมทีมงานภายในเกี่ยวกับการใช้งานระบบ CRM

11. เขียนคู่มือ/How-to/FAQ สำหรับ User

12. System Improvement

13. ร่วมมือกับ CTO ออกแบบ Workflow และ Automation ใน CRM

14. เสนอแนวทางแก้ไข/ปรับปรุงระบบจากมุมมองผู้ใช้งานจริง

Qualifications / คุณสมบัติ

• ปริญญาตรี สาขา IT, MIS, Business Administration หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้าน CRM (Salesforce, Zoho, HubSpot, Bitrix24, Zoho Desk ฯลฯ) อย่างน้อย 1–2 ปี
• มีความรู้พื้นฐานด้าน IT Support / Helpdesk / Data Management
• เข้าใจการทำงานของทีม Sales, Marketing, Customer Service
• มีทักษะการสื่อสารที่ดี และสามารถอธิบายเทคนิคให้ User เข้าใจง่าย
• หากมีทักษะ SQL, API, หรือ Automation Workflow จะพิจารณาเป็นพิเศษ

Soft Skills / ทักษะด้านบุคลิกภาพ

• Problem-solving mindset
• Multitasking & Time Management
• Teamwork และสามารถทำงานร่วมกับหลายฝ่ายได้ดี
• Attention to detail

What We Offer / สิ่งที่คุณจะได้รับ

• โอกาสทำงานใกล้ชิดกับ CTO เรียนรู้การพัฒนาระบบระดับองค์กร
• Career Path สู่วงการ System Analyst / Product Manager / CRM Specialist
• ค่าตอบแทน + โบนัสตามผลงาน
• Hybrid Work (แล้วแต่บริษัทกำหนด)

New Plant Setup at Phan Thong, Chonburi (Phase 8)

Only candidates who are able to work in Pathumthani (Khlong 2) around 2 months for on-the-job training from join date to October 2025 are required.

(รับเฉพาะผู้สมัครที่สามารถมาเรียนรู้งานที่ปทุมธานี คลอง 2 ได้เท่านั้น ประมาณ 2 เดือน ตั้งแต่ เริ่มงาน จนถึงประมาณเดือนตุลาคม 2568)

Location: Phanthong, Chonburi

Working day: Mon - Fri

Position Purpose:

Maintain optimal inventory levels and deliver uninterrupted supply to planned operation schedules and customer shipment

Support in Customer Service, Kingdee System, ERP and any other related tasks

Job Responsibilities

·    Plan on Customer Demand Loading & liaise with scheduler to meet the Internal Loading plan and Customer Shipment plan

·    Able to work effectively cross functionally, both internally and externally

·    Professional interpersonal verbal and written communication skills with internal customers and customers by providing timely and accurate information.

·    High level of analytical ability

·    Continual development of organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines.

·    Resolve materials and capacity constraints

·    Manage VMI and subcontractor management

·    Generate regular Reports as specified to Department Manager on Material Status, Inventory Level, Quality and Delivery Status, Safety Related Issues, Saving Derived and etc

·    Ensure OTD & customer satisfaction and achieve Personal and Departmental Goals

·    Any other ad-hoc task which require time to time

Knowledge/Skills/Abilities/Competencies

• Knowledge of Materials Management
• Ability to work independently and self-directed
• Able to read and write English / Malay and Chinese will be advantaged

EDUCATION & EXPERIENCE

• Bachelor's degree in any field.
• At least 5 years of working experience in Plastic Manufacturing or related to Supply Chain activities
• Proactive and communicate skill
• Good communication in English to speaking, reading and writing (TOEIC 550 up will be advantaged)

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and online channels
• Assist customers with questions about products/services, technical issues, and account inquiries
• Record all customer interactions and maintain accurate documentation in our CRM system
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses
• Prepare reports and documentation of customer communications for future reference
• Collaborate with other departments to effectively resolve complex customer issues in a timely manner
• Proactively identify opportunities to improve processes and enhance customer satisfaction

Requirements:

• Previous experience in customer service or a related field is a plus
• Strong communication skills, both verbal and written
• Problem-solving abilities and a focus on customer satisfaction
• Proficiency in using CRM systems and other customer support tools
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards
• Flexibility to work evenings and weekends if required
• Fluent in Thai and English

*Only candidates who are able to work in Pathumthani (Khlong 2) around 2 months for on-the-job training from join date to December 2025 are required.

Location: New Plant Setup at Phan Thong, Chonburi

Working day: Mon - Fri

Position Purpose:

Maintain optimal inventory levels and deliver uninterrupted supply to planned operation schedules and customer shipment

Support in Customer Service, Kingdee System, ERP and any other related tasks

Job Responsibilities

·    Plan on Customer Demand Loading & liaise with scheduler to meet the Internal Loading plan and Customer Shipment plan

·    Able to work effectively cross functionally, both internally and externally

·    Professional interpersonal verbal and written communication skills with internal customers and customers by providing timely and accurate information.

·    High level of analytical ability

·    Continual development of organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines.

·    Resolve materials and capacity constraints

·    Manage VMI and subcontractor management

·    Generate regular Reports as specified to Department Manager on Material Status, Inventory Level, Quality and Delivery Status, Safety Related Issues, Saving Derived and etc

·    Ensure OTD & customer satisfaction and achieve Personal and Departmental Goals

·    Any other ad-hoc task which require time to time

Knowledge/Skills/Abilities/Competencies

• Knowledge of Materials Management
• Ability to work independently and self-directed
• Able to read and write English / Malay and Chinese will be advantaged

EDUCATION & EXPERIENCE

• Bachelor's degree in any field.
• At least 5 years of working experience in Plastic Manufacturing or related to Supply Chain activities
• Proactive and communicate skill
• Good communication in English to speaking, reading and writing (TOEIC 550 up will be advantaged)

ECM/STM Customer Support / Project Coordinator

This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.

Responsibilities

• Providing Implementation and Training Support for our range of products from Coach management software to School bus tracking software.
• Maintaining regular contact with our customer base in the UK, Australia, USA and Europe
• Liaising with accounts to ensure billing and credit control targets are met
• Provide a high level of customer service throughout and resolve any customer complaints.
• Business development – seeking out new opportunities with our existing clients for other products
• Coordinating with the development teams for enhancements and features as well as any bugs/issues that arise.
• Ensuring that customers are kept up to date with progress on Features.
• Working with internal teams to support projects and ensure deliverability and the landing of successful projects.

Skills:

• Thai with Excellent English skills or Foreigner with relevant experience.
• The ability to work in a highly dynamic and fast-paced environment.
• The ability to prioritise and manage several different tasks at once.
• Excellent planning abilities
• The ability to work effectively to deadlines
• The ability to thrive in pressure or stressful situations
• Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
• Excellent verbal and written skills in English – Thai Language is a PLUS
• Good common sense and logical thinking
• Good motivational skills
• Good organisational skills
• Good administrative skills
• Acting as the first point of contact for company clients
• Maintaining a good understanding of clients and their long term business strategies
• Good budgeting skills and the ability to handle finances
• Ensuring that clients pay on time
• A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to

Any further inquiries please feel free to contact me by calling

Job Type: Full-time

Pay: ฿35, ฿45,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

Job Responsibilities:

• As the interface between the ZTE and the Chinese speaking customer, attend and lead the related meetings.
• Translate documents between Thai–Chinese or English–Chinese, including technical documents, proposals, and sales materials
• Assist in the preparation of sales documentation such as quotations, contracts, and presentations
• Coordinate meetings and follow up with Chinese clients regarding project requirements and timelines
• Provide administrative support to the sales team including report generation, project status tracking, and updates
• Follow Project Manager work arrangement, ensuring projects are completed on time and with quality.

Job Requirements:

1. Bachelor's degree in Chinese, Business, IT, or any related field
2. Proficient in Chinese (Mandarin) – both written and spoken (HSK Level 5 or above is a plus)
3. Good communication skills in English and Thai
4. 1–3 years of experience in a sales support, coordinator, or client service role (experience in IT industry is a plus)
5. Organized, detail-oriented, and able to manage multiple tasks under tight deadlines
6. Team player with a service-minded and proactive attitude
7. Able to provide support at night (if needed)
8. Accept handle emergency ticket for 7*24 ,around 10-12 cases per year
9. Hold a valid driver's license.

ZTE will provide training, and we expect outcome:

• Interface hardware integration, spare parts replacement, OS installation (Linux, windows server, CentOS), Platform installation (TECS, Proxmox, VMware)
• Troubleshoot technical issues related to operating systems, system integration, diagnosing and repairing integration failures
• Understand Linux/VMware/Window server installation
• Understand the TCP/IP protocol.