What Jobs are available for Technical Assistance in Thailand?

R&R

Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management

Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs

Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams

Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements

Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements

Drive Supplier Process capacity issues resolution as needed – Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan

Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing

Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements

Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable

Drive Supplier manufacturing health chart compliance and support development of new health charts

Drive suppliers for Special process compliance with the support of STA Technical Specialists

Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.

Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required

Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.

Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action

Drive compliance to all organizational and corporate training requirements and SIM process compliance.

Education

Bachelor of Science/ Engineering, or academic equivalent

Be proficient in English when working with global teams

Knowledge of manufacturing process(es) of the responsible component commodities

Knowledge of Problem Solving and Quality systems and tools

Experiences

Experience in manufacturing process(es) of the responsible component commodities and process control

Experience in Quality systems, tools and techniques

Project management experience

Supply/Crisis Management Experience

Job Description
Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management

Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs

Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams

Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements

Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements

Drive Supplier Process capacity issues resolution as needed – Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan

Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing

Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements

Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable

Drive Supplier manufacturing health chart compliance and support development of new health charts

Drive suppliers for Special process compliance with the support of STA Technical Specialists

Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.

Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required

Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.

Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action

Drive compliance to all organizational and corporate training requirements and SIM process compliance.

Responsibilities
Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management

Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs

Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams

Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements

Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements

Drive Supplier Process capacity issues resolution as needed – Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan

Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing

Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements

Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable

Drive Supplier manufacturing health chart compliance and support development of new health charts

Drive suppliers for Special process compliance with the support of STA Technical Specialists

Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.

Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required

Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.

Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action

Drive compliance to all organizational and corporate training requirements and SIM process compliance.

Qualifications
Education / Knowledge
Educational Qualifications:

• Bachelor's Degree: A degree in relevant engineering stream(s) or equivalent is required such as Mechanical/Metallurgy/Matl. Science & Engg/Production/Industrial/Manufacturing/Electrical & Electronics/Polymer Science/Mechatronics/Chemical/Automobile/Aerospace/Electronics & Communication/Electronics & Instrumentation

Core skill set:

• Manufacturing: Hands on experience and good knowledge in handling Powertrain parts and processes such as but not limited to Aluminium casting, Iron castings, Forgings, Welding, Brazing, Machining, Assembly processes, Plating, Coating, Ferrous Matl, Non-ferrous Matl, Stainless steel, etc.
• Knowledge in handling Electrified Powertrain parts, Cell manufacturing, Battery pack, Mechatronics parts, DC - DC convertor, Voltage Boost Inductor, ETB, Sensors, etc. are an added advantage
• Knowledge in handling special processes such as Casting/Heat treatment/Welding/Brazing/Assembly/Contamination control/Machining are an added advantage
• Automotive Standards: Familiar with Automotive Industry standard, tools, and techniques such as but not limited to IATF 16949, ISO 9001, CQI, etc.

Other skill set:

• Data Analysis Software: Experience with data analysis and reporting tools (e.g., Excel, ppt, statistical analysis software) - Preferred
• Engineering drawings and specs: Proficient in reading and understanding the 2D engineering drawing and 3D CAD model plus the engineering specs - Preferred
• Simulation Tools: Familiarity with casting, forging, welding, assembly simulation tools and CAE stress analysis – Optional
• Hands on experience in managing the supplier partners for both domestic and global exports customers.
• Ability to work with diverse Ford Motor internal teams and supplier partners towards achieving the common goals on quality, capacity and launch

Automotive core tools knowledge:

• Knowledgeable in Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Statistical Process Control (SPC),Production Part Approval Process (PPAP), G8D, Root Cause Analysis (RCA), Failure analysis/investigation, Lean Manufacturing Principles, Six Sigma, Design for Manufacturing and Assembly (DFMA), Supplier Quality Assurance, Quality Management Systems (QMS), Ford Motor Q1

Key Experience:
Industry Experience:

• Relevant work experience in Automotive/Non-Automotive OEM or T1 or Sub-tier from Product Development/Application Engineering/Manufacturing/Manufacturing Engineering/Quality/Supplier Development/Supplier Quality/Program Management/etc.
• Project Management: Experience in managing projects, including planning, monitoring, and execution

Problem-Solving Skills:

• Analytical Thinking: Strong analytical skills to identify issues, assess risks, and develop effective solutions. 8D Process, 6 Sigma

Communication Skills:

• Interpersonal Skills: Strong communication and interpersonal skills to collaborate with cross-functional teams, suppliers, and stakeholders
• Proficient in both English and Thai language - Read, Write, Speak. Knowing Chinese is a preferred advantage

Continuous Learning:

• Industry Trends: Awareness of current trends and advancements in Automotive technologies
• Professional Development: Commitment to continuous professional development through training, certifications, and I ndustry conferences
• Inclination to learn - upskill, and acquire the new skill set as deemed necessary to cope up with the changing/emerging Industry needs

Note: The Site STA job requires frequent travel to suppliers located in Thailand and occasionally outside of Thailand as well. Overall, the job involves an estimated travel time up to 80%. The job also involves working on different time zones from time-to-time to manage the global business needs.

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 9000 employees and an operational presence in 14 countries. For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Responsibilities as follows:

Knowledge responsibilities

·    Act as a 'subject matter expert' in your area of expertise, sharing that knowledge with your permanent or temporary subordinate(s).

·    Ensure you continue to develop your knowledge and expertise through your own 'personal career development' and utilize training and development offered by the company.

·    Act as an advocate for the company, promoting it internally and externally.

·    develop subordinate's skills and knowledge related to Supplier Audit, technical review and GD&T, IATF 16949 quality standard requirements and PPAP adaptation to RMA volumes

HR Responsibility:

·    Report to the Assistant Manager STA

·    Depending on Programs to be launched, the Senior STA Engineer may be allocated some permanent or outsourced STA engineers to be managed for the duration of specific projects. Their location might be in Thailand or in oversea locations of the suppliers.

·    The Senior STA Engineer will have to:

·    Cascade and explains company and project information; Conveys performance expectations, define and monitor the allocated STA engineer KPI's.

·    Proactively act as a coach and mentor to his potential subordinates to enable them to improve their skills and knowledge in alignment with the automotive industry standards.

·    conduct quarterly and yearly performance review, define required training and act as a resource for colleagues with less experience.

Functional responsibilities

·    STA are core members of the Sourcing Team supporting the Global Category Managers that define and execute sourcing strategies in alignment with the Program team. The Senior STA manager and his assigned STA engineer will execute the daily activities efficiently and effectively around two main phases, before and after the Start of Production (SOP):

·    Before SOP: Supplier Audit, Design Technical Review, Pre-Production Part Approval (PPAP), Supplier Process Audit, Supplier Tooling approval

·    After SOP: Claim management, Root cause problem solving, Supplier Performance Monitoring, PPAP for ECR/ECN or resourcing activities to support material cost reduction, and proactive quality initiatives.

SUPPLIER ASSESSMENT AND ON-BOARDING: when required, conduct preliminary "light" audit system for potential suppliers to support the Global Category Managers during RFI/RFQ phase (Supplier Preliminary Audit)

·    perform complete audit system prior to award any business (New Supplier Audit)

·    Process audit to support PPAP approval phases (Part and Process Audit)

BEFORE SOP, DESIGN REVIEW AND PRODUCT APPROVAL:  As soon as a Supplier is Nomination to supply a Product, review the design of the product to ensure that all Geometric Dimensioning and Tolerancing (GD&T) are a) clearly defined by RMA engineering and b) are approved between the supplier and RMA engineering, and c) design is signed-off by both Parties as an integral part of the contract or the PO

·    Lead the APQP events with supplier for all New Product Development and organize regular progress review between Supplier and RMA cross functional team.

·    Based on program volume, agree with Engineering and Quality on PPAP elements required for Part collect all PPAP elements required in alignment with project milestones

AFTER SOP, SUPPLIER PERFORMANCE AND MONITORING

·    Drive resolution of supplier quality issues arose in plant. Lead containment action plan

·    Review supplier corrective actions and 8D response

·    Manage meetings with problematic suppliers and follow-up

·    Coordinate with Purchasing team members for consistent low performing suppliers.

·    Monitor supplier quality performance and take lead in activities to improve nonperforming supplier. Track improvements or prevent sourcing team to award new business with permanent low performing supplier by updating the supplier approved list with a blacklist tagging system

·    Manage supplier training to increase and develop supplier base capabilities.

Financial Responsibilities

Ensure quality of materials delivered meet specifications, cost variation are technically justified, and outsourced testing and laboratory services are managed at optimal levels to ensure projects are kept on budget and on time.

Internal/ External Interactions

Internal: Group & Procurement Teams, in Thailand and in RMAAH Australia

• GLOBAL PDD: design review, PPAP approval, APQP milestones, Engineering Changes

• MP: forecasts & PO management

• QUALITY: NCR management and supplier scorecard

• ACCOUNTING: Claim Payment Process

• FINANCE: Tooling CAPEX and support to Cost Variance tracking

External: Global Suppliers

Travel Requirements

Up to 60% of the time for supplier visits (domestic and international) according to project needs.

Background and experience

·    Minimum Bachelor of Engineering.

·    Strong advantage if: IATF 16949:2016 Requirement and Implementation training or ISO16949 Lead auditor, VDA 6.3 Process auditor, GD&T Training, MSA Training, SPC Training, PFMEA Training, Six Sigma training, Lean Manufacturing System training, experience in Injection Plastic Molding.

·    Knowledge of CAD data systems

·    Excellent MS Office skills (particularly in Excel). ERP Knowledge

·    Able to work under pressure.

·    Relevant knowledge of supplier quality engineering and technical assistance in automotive manufacturing or similar industry

·    Excellent organization, planning and prioritizing skills

·    Hands on attitude, embracing challenges

·    Written and verbal communication, with an ability to explain complex topics clearly for all to understand

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.

R&R

• Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management
• Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs.
• Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams.
• Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements
• Drive capacity/uplift actions implementation with suppliers in line with the GCP study requirements
• Drive Supplier Process capacity issues resolution as needed – Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan
• Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing
• Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements.
• Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable.
• Drive Supplier manufacturing health chart compliance and support development of new health charts
• Drive suppliers for Special process compliance with the support of STA Technical Specialists
• Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.
• Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required.
• Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.
• Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action
• Drive compliance to all organizational and corporate training requirements and SIM process compliance.
• Drive SIM process compliance.

Candidate Specification

Education: Bachelor's Degree in Electrical Engineering, Electronics Engineering, or a related field is typically required.

Skill/Knowledge

1.    Technical Knowledge:

Electrical Systems: Strong understanding of electrical systems, circuit design, and power distribution.

Electronics: Knowledge of electronic components, PCB design, and embedded systems.

Automotive Standards: Familiarity with automotive industry standards and regulations (e.g., IATF 16949, ISO 9001).

Testing and Validation: Experience with testing methodologies and validation processes for electrical components and systems.

2.    Software Proficiency:

Data Analysis Software: Experience with data analysis and reporting tools (e.g., Excel, statistical software). – Preferable

CAD Software: Proficiency in electrical design software (e.g., AutoCAD Electrical.) – Optional

Simulation Tools: Familiarity with simulation tools (e.g., MATLAB, Simulink) for modeling and analyzing electrical systems. – Optional

3.    Automotive Core Tools Knowledge:

Knowledgeable of Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Statistical Process Control (SPC), Production Part Approval Process (PPAP), Root Cause Analysis (RCA), Lean Manufacturing Principles, Six Sigma, Design for Manufacturing and Assembly (DFMA), Supplier Quality Assurance, Quality Management Systems (QMS).

Experience

1.    Industry Experience:

· Relevant work experience in electrical engineering roles, preferably in the automotive specifically Print Circuit Board Assembly (PCBA) optional  process or related industries.

· Project Management: Experience in managing engineering projects, including planning, execution, and monitoring.

2.    Problem-Solving Skills:

· Analytical Thinking: Strong analytical skills to identify issues, assess risks, and develop effective solutions.

· Troubleshooting: Ability to troubleshoot electrical systems and components effectively.

3.    Communication Skills:

· Interpersonal Skills: Strong communication and interpersonal skills to collaborate with cross-functional teams, suppliers, and stakeholders.

· Technical Documentation: Ability to prepare and review technical documentation, reports, and specifications.

4.    Continuous Learning:

· Industry Trends: Awareness of current trends and advancements in electrical engineering and automotive technologies.

· Professional Development: Commitment to continuous professional development through training, certifications, and industry conferences.

Scope of Work (SOW) for this position includes:

• Taking care of the customer account and addressing their requirement. in the field of alloy products for the jewelry business.
• performing quality control analyses on outgoing products that customer claims;
• managing post-sales technical support activities for customers.

The selected candidate should be able to use laboratory instruments, particularly for microscopy and elemental analysis.

However, internal training will be provided by our staff, both on the use of the equipment and on acquiring the technical know-how necessary to perform the role independently.

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

In this role you'll make an impact by:

• Promote digital order platform to new customers.
• Customer on boarding to ensure the sufficient communication regarding supply chain related services.
• External interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handle and coordinate the delivery and shipping documents for outbound delivery.
• Courier original documents to customers using Thai post.
• Coordinate with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as additional advantage.
• Excellent communication skills in English & Thai.
• Responsible with positive attitude.

Could our purpose be yours? Then apply today

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?

Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams

At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.
In This Role You'll Make An Impact By

• Promote digital order platform to new customers.
• Customer on boarding to ensure the sufficient communication regarding supply chain related services.
• External interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handle and coordinate the delivery and shipping documents for outbound delivery.
• Courier original documents to customers using Thai post.
• Coordinate with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as additional advantage.
• Excellent communication skills in English & Thai.
• Responsible with positive attitude.

Could our purpose be yours?
Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams
At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information.
We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

ตำแหน่ง: Customer Service

บริษัท Kick2Cloud Co.,Ltd. กำลังมองหาพนักงานที่มีความพร้อมและมุ่งมั่นที่จะดูแลลูกค้าของเราอย่างยอดเยี่ยม ในตำแหน่ง Customer Service คุณจะมีบทบาทสำคัญในการตอบคำถามและให้คำแนะนำแก่ลูกค้าให้ประสบการณ์ที่ดีในการใช้บริการของเรา

หน้าที่หลัก:

• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าทางโทรศัพท์ และช่องทางออนไลน์
• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าที่บริษัทลูกค้า กรณี Onsite Support
• จัดการและแก้ปัญหาเกี่ยวกับการให้บริการและผลิตภัณฑ์ของบริษัท
• ติดตามและแก้ไขปัญหาให้กับลูกค้าจนกว่าจะได้รับการแก้ไขอย่างสมบูรณ์
• บันทึกรายละเอียดการติดต่อของลูกค้าและการแก้ไขปัญหาลงในระบบ
• ให้ข้อมูลและคำแนะนำที่มีประโยชน์แก่ลูกค้าเพื่อสร้างประสบการณ์ที่ดี

ทักษะ คุณสมบัติ และประสบการณ์:

• มีประสบการณ์ในการให้บริการลูกค้าเป็นเวลาอย่างน้อย 1-2 ปี
• มีทักษะการสื่อสารที่ดี สามารถให้คำแนะนำและแก้ปัญหาให้กับลูกค้าได้อย่างมีประสิทธิภาพ
• มีความยืดหยุ่น อดทน และความเข้าใจในความต้องการของลูกค้า
• มีความสามารถในการใช้เทคโนโลยีและระบบคอมพิวเตอร์เพื่อการทำงานได้อย่างคล่องแคล่ว
• มีทัศนคติที่ดีและมุ่งมั่นในการทำงาน
• สามารถไปทำงานนอกสถานที่ได้ พื้นที่กรุงเทพและนนทบุรี

สมัครงานกับ Kick2Cloud Co.,Ltd. ในตำแหน่ง Customer Service ทันที