6 Technical Assistance jobs in Thailand

Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management
Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs
-
Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams
-
Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements
-
Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements
-
Drive Supplier Process capacity issues resolution as needed - Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan
-
Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing
-
Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements
-
Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable
-
Drive Supplier manufacturing health chart compliance and support development of new health charts
-
Drive suppliers for Special process compliance with the support of STA Technical Specialists
-
Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.
-
Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required
-
Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.
-
Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action
-
Drive compliance to all organizational and corporate training requirements and SIM process compliance.
Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management
Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs
-
Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams
-
Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements
-
Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements
-
Drive Supplier Process capacity issues resolution as needed - Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan
-
Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing
-
Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements
-
Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable
-
Drive Supplier manufacturing health chart compliance and support development of new health charts
-
Drive suppliers for Special process compliance with the support of STA Technical Specialists
-
Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.
-
Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required
-
Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.
-
Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action
-
Drive compliance to all organizational and corporate training requirements and SIM process compliance.
**Education / Knowledge**
1. Educational Qualifications:
+ Bachelor's Degree: A degree in Electrical Engineering, Electronics Engineering, or a related field is typically required.
1. Technical Knowledge:
+ Electronics: Knowledge of electronic components. SMT Process.
+ Automotive Standards: Familiarity with automotive industry standards and regulations (e.g., IATF 16949, ISO 9001).
1. Software Proficiency:
+ Data Analysis Software: Experience with data analysis and reporting tools (e.g., Excel, statistical software). - Preferable
+ CAD Software: Proficiency in electrical design software (e.g., AutoCAD Electrical.) - Optional
+ Simulation Tools: Familiarity with simulation tools (e.g., MATLAB, Simulink) for modeling and analyzing electrical systems. - Optional
1. Automotive Core Tools Knowledge:
+ Knowledgeable of Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Statistical Process Control (SPC),Production Part Approval Process (PPAP), Root Cause Analysis (RCA),Lean Manufacturing Principles, Six Sigma, Design for Manufacturing and Assembly (DFMA),Supplier Quality Assurance, Quality Management Systems (QMS).
**Key Experience:**
1. Industry Experience:
+ Relevant work experience in electrical engineering roles, preferably in the automotive specifically Print Circuit Board Assembly (PCBA) process or related industries.
+ Project Management: Experience in managing engineering projects, including planning, execution, and monitoring.
2. Problem-Solving Skills:
+ Analytical Thinking: Strong analytical skills to identify issues, assess risks, and develop effective solutions. 8D Process, 6 Sigma.
3.Communication Skills:
Interpersonal Skills: Strong communication and interpersonal skills to collaborate with cross-functional teams, suppliers, and stakeholders.
4. Continuous Learning:
+ Industry Trends: Awareness of current trends and advancements in electrical engineering and automotive technologies.
+ Professional Development: Commitment to continuous professional development through training, certifications, and industry conferences.
**Requisition ID** : 50637

Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management
-
Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs
-
Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams
-
Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements
-
Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements
-
Drive Supplier Process capacity issues resolution as needed - Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan
-
Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing
-
Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements
-
Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable
-
Drive Supplier manufacturing health chart compliance and support development of new health charts
-
Drive suppliers for Special process compliance with the support of STA Technical Specialists
-
Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.
-
Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required
-
Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.
-
Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action
-
Drive compliance to all organizational and corporate training requirements and SIM process compliance.
Drive Flawless Launches at assigned supplier sites, collaborating with Launch STA team (Ex: Schedule A, PPAP (Production Part Approval Process), Supplier Quality Issues resolution). Escalate significant issues promptly and 'date to green' plan to appropriate management
-
Conduct onsite evaluation visits for Priority commodities as per GPDS supplier engagement process for new programs
-
Support Capacity Purchase team in capacity studies interfacing with suppliers and Ford cross-functional teams
-
Review supplier incremental tooling work plans compliance to PPAP (Production Part Approval Process) requirements
-
Drive capacity/uplift actions implementation with suppliers inline with the GCP study requirements
-
Drive Supplier Process capacity issues resolution as needed - Production constraint risk mitigation working with Ford and Supplier teams and manage "date to green" plan
-
Monitor supply status of 24/7 roster suppliers and Blue bar status of PPAPs beyond implementation timing
-
Review supplier Capacity Analysis Reports (CAR) for compliance to uplift capacity requirements
-
Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews and Health chart deployment as applicable
-
Drive Supplier manufacturing health chart compliance and support development of new health charts
-
Drive suppliers for Special process compliance with the support of STA Technical Specialists
-
Drive continuous improvement in manufacturing excellence with the assigned sites through Q1-MSA deployment, Q1 attainment/ retention, Health chart deployment, Supplier training as required.
-
Drive deployment & improvement of Quality performance requirements (Q1, QR, TGW, R/1000, CPU), through Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), Gage R&R (Repeatability and Reproducibility), etc.) as required
-
Drive new supplier site evaluations and Supplier Risk Assessment on new sourcing in support of GCST, identifying Risk Mitigation.
-
Drive closure of supplier process Quality issues related to Stop Ship/Build, BSAQ (Balanced Single Agenda for Quality) projects and Field Action Stop Ship/Prevent Action
-
Drive compliance to all organizational and corporate training requirements and SIM process compliance.
**Education / Knowledge**
**Educational Qualifications:**
+ Bachelor's Degree: A degree in relevant engineering stream(s) or equivalent is required such as Mechanical/Metallurgy/Matl. Science & Engg/Production/Industrial/Manufacturing/Electrical & Electronics/Polymer Science/Mechatronics/Chemical/Automobile/Aerospace/Electronics & Communication/Electronics & Instrumentation
**Core skill set:**
+ Manufacturing: Hands on experience and good knowledge in handling Powertrain parts and processes such as but not limited to Aluminium casting, Iron castings, Forgings, Welding, Brazing, Machining, Assembly processes, Plating, Coating, Ferrous Matl, Non-ferrous Matl, Stainless steel, etc.
+ Knowledge in handling Electrified Powertrain parts, Cell manufacturing, Battery pack, Mechatronics parts, DC-DC convertor, Voltage Boost Inductor, ETB, Sensors, etc. are an added advantage
+ Knowledge in handling special processes such as Casting/Heat treatment/Welding/Brazing/Assembly/Contamination control/Machining are an added advantage
+ Automotive Standards: Familiar with Automotive Industry standard, tools, and techniques such as but not limited to IATF 16949, ISO 9001, CQI, etc.
**Other skill set:**
+ Data Analysis Software: Experience with data analysis and reporting tools (e.g., Excel, ppt, statistical analysis software) - Preferred
+ Engineering drawings and specs: Proficient in reading and understanding the 2D engineering drawing and 3D CAD model plus the engineering specs - Preferred
+ Simulation Tools: Familiarity with casting, forging, welding, assembly simulation tools and CAE stress analysis - Optional
+ Hands on experience in managing the supplier partners for both domestic and global exports customers.
+ Ability to work with diverse Ford Motor internal teams and supplier partners towards achieving the common goals on quality, capacity and launch
**Automotive core tools knowledge:**
+ Knowledgeable in Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Statistical Process Control (SPC),Production Part Approval Process (PPAP), G8D, Root Cause Analysis (RCA), Failure analysis/investigation, Lean Manufacturing Principles, Six Sigma, Design for Manufacturing and Assembly (DFMA), Supplier Quality Assurance, Quality Management Systems (QMS), Ford Motor Q1
**Key Experience:**
**Industry Experience:**
+ Relevant work experience in Automotive/Non-Automotive OEM or T1 or Sub-tier from Product Development/Application Engineering/Manufacturing/Manufacturing Engineering/Quality/Supplier Development/Supplier Quality/Program Management/etc.
+ Project Management: Experience in managing projects, including planning, monitoring, and execution
**Problem-Solving Skills:**
+ Analytical Thinking: Strong analytical skills to identify issues, assess risks, and develop effective solutions. 8D Process, 6 Sigma
**Communication Skills:**
+ Interpersonal Skills: Strong communication and interpersonal skills to collaborate with cross-functional teams, suppliers, and stakeholders
+ Proficient in both English and Thai language - Read, Write, Speak. Knowing Chinese is a preferred advantage
**Continuous Learning:**
+ Industry Trends: Awareness of current trends and advancements in Automotive technologies
+ Professional Development: Commitment to continuous professional development through training, certifications, and Industry conferences
+ Inclination to learn - upskill, and acquire the new skill set as deemed necessary to cope up with the changing/emerging Industry needs
Note: The Site STA job requires frequent travel to suppliers located in Thailand and occasionally outside of Thailand as well. Overall, the job involves an estimated travel time up to 80%. The job also involves working on different time zones from time-to-time to manage the global business needs.
**Requisition ID** : 51002

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.

**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee

**Join AmityEko!**

Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.

Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.

**Your day to day**:

- Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
- Follow up on the cases until the obstacle is permanently resolved and closed.
- Assist in product acceptance testing,product implementation and content population
- Work with the team to publish documentation.
- Maintain client and internal knowledge base
- Manage Jira system and monitor its activities
- Work with Support Operations Specialists to complete the monthly, weekly and ad hoc reports for customers.

**Your ideal profile**:

- Undergraduate degree in Information Technology, Computer Sciences, Computer Engineering, or any related fields
- Able to do internship **at least 3-4 months**:

- Interested in Frontend, Backend, and Chatbot development
- Possess verbal and written skills in both Thai and English language
- Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment

**What's in it for you**:

- Paid internship
- Team outings, lunches, and bonding activities
- Possibility of periodic remote work
- Gorgeous office in Bangkok (True Digital Park)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.