16 Technical Product jobs in Thailand
Technical Product Owner
Posted 25 days ago
Job Viewed
Job Description
At Amex GBT, you will play an important role in delivering technology to the Traveller Care team of American Express Global Business Travel. We are at the forefront of technology developments and build cutting-edge applications based on Generative Artificial Intelligence.
As we further expand our activities, we have a position open for a Technical Product Owner.
**What You'll Do on a Typical Day**
+ We expect you to manage the entire product lifecycle, so you must possess a combination of technical and business understanding.
+ You will work with a team of experts in the business travel and call center technology field, delivering the highest level of technology & service to our colleagues and travelers.
+ Fully own the strategy, planning, and development of one of our projects.
+ Work with senior management locally and internationally on product strategy and development
+ Collaborate with UI/UX designers on application features
+ Write simple but comprehensive product specifications
+ Passionate about user experience
**What We're Looking For**
+ Excellent in English, both written and oral form
+ Programming, database, or IT technical design background. You must have real-world technical experience.
+ Experience with Salesforce is an advantage, although it is not crucial
+ Experience in communicating with all relevant parties through usual mechanisms like release notes, external-facing product documentation, developer work tickets, and internal product documentation.
+ 1-2 years of experience as a product owner
+ Experience in customer support technologies is helpful
+ Familiarity with Agile/Scrum/Kanban methodologies
+ Solid understanding and experience using metrics to improve a product.
+ Solid grasp of UX principles and how to apply them individually and in collaboration with a designer
+ In this role, you communicate with teams worldwide. Therefore, you are required to have good communication, leadership, and problem-solving skills.
**Location**
Bangkok, Thailand
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
Technical Product Owner
Posted today
Job Viewed
Job Description
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
At 30SecondsToFly, you will play an important role to define cutting edge travel chat experiences. As travel recovers in the coming months and years, we help TMC's to answer questions and process bookings with Natural Language Processing and Artificial Intelligence.
Primary Responsibilities Include:
We expect you to manage the entire product lifecycle, so you will need to possess a combination of technical and business understanding. You will work in a fast-growing team of experts in the travel and chat field, delivering the highest level of technology & service to our clients.
Work with senior management to develop and implement product strategies
Write simple but comprehensive product specifications
- Streamline product workflows
- Collaborate with other teams on any number of tasks
- Passionate about user experience
- Excellent in English, both written and oral form
- Programming, database, or IT technical design background
- 1-2 years of experience as a product owner
- Experience in chat or customer support before
- Ability to communicate in French, is preferred
- Familiarity with Agile/Scrum/Kanban methodologies
- Good communication, leadership, and problem-solving skills
AmexGBT is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family or parental status, gender identity.
Location
Thailand - Bangkok - We Work Thonglor
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement
ERP Technical Business Analyst / Product Owner
Posted today
Job Viewed
Job Description
The incumbent will carry out the following functional areas:
- Lead and focus on project delivery for clients across the globe
- Be the focal point of strategic partners from assigned region and ensure that all requirements specific to country compliance are developed
- Reviewing, analyzing, and evaluating business user needs to create technical solutions that support overall business strategies
- Assist client in implementing the ERP finance module implementation by leading the discovery session, data migration, training and ensure users know how to use finance module
- Supports the current and future development and enhancement of ERP systems to meet Company’s requirements in terms of automation of financial processes
- Assist with producing business cases for potential projects
- Ability to analyze and document business processes and use refinement techniques to increase process efficiency
- Prepare business requirements and functional user requirements and specifications
- Identify the gaps and automate all financial entries by integrating Account, Inventory, procurement, asset management module with operational modules.
- Develop financial models, conduct benchmarking and process analysis.
- Work with business stakeholders to document information system requirements, including process workflows, storyboarding and diagrams, define scope and objectives
- Identify specific business opportunities and develop new capabilities for ERP system
- Evaluate current ERP systems and practices, drive continuous improvement of business processes
- Work with software vendors to implement new systems and / or enhancements of existing systems
- Assist with project management and influence stakeholders to support information systems projects
- Lead business analysts and coordinate with UI/UX designers, development team, testers and clients to ensure requirements are delivered on time
- ERP roadmap, refinement and execution
- Ensure business process integration, data consistency and architectural adherence
- Actively identify and translate high-level business requirements into solution specifications, covering processes, people, technology, and manage changes to such specifications.
- Supports the current and future development and enhancement of ERP systems to meet the product requirements in terms of automation of processes.
- Support business transformation activities involving any combination of processes, people or systems (e.g. organizational integration; business change impact; process re-engineering; system evaluation / comparison).
- Design innovative solutions in agreed formats (e.g. User Stories, storyboarding,, Wire Frames, etc.)
- Carries out market analysis of ERP solutions and stays up-to-date with the latest trends in ERP software and vendors in the region and beyond. Acts as the ERP business and system expert for the organization to provide the necessary guidance to teams on ways to optimize utilization of ERP systems.
- Designing new business processes, capabilities and supporting technologies
- Manages ERP related documents, manuals, instructions and further communication to be available for the staff.
**Professional Qualifications**:
- Solid experience in Accounts, Inventory, Procurement, Fixed Assets is FUNDAMENTAL
- Must have experience how to automate the financial entries from other operational modules
- Business Process Automation
- B2B industry experience in business analyst or project roles.
- Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes.
- Fluency in written and spoken English with strong drafting skills.
- Experience in JIRA tool is a PLUS
- Skilled in MS Office Suite, MS Visio, Storyboarding
- Very good written and verbal communication
**Education**:
- Software Project management experience is MUST
- Business Analysis certification is a PLUS
**Supervisory**:
**Internal**:All staff
**External**:
- Accountability — Job requires clearly defining mutual expectations of self and others, taking appropriate actions to ensure that obligations are met and revising standards in response to change
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Focus on Quality — Job requires operating with world-wide qua
Module Product Engineer-Technical Lead

Posted 10 days ago
Job Viewed
Job Description
Apply ( Location:Bangkok, Thailand
+ Alternate LocationCHINA
+ Area of InterestSupply Chain
+ Job TypeProfessional
+ Technology Interest*None
+ Job Id1446374
Reports to: Product Engineering Manager
Job Description
The Product Engineer will collaborate closely with the design engineering team on new product introduction, and with key suppliers and contract manufacturers on sustaining engineering and cost reduction, to expedite time to market and revenue ramp of high bit rate optical coherent transponders.
Key Essential Functions:
1)Lead the yield improvement, drive product, process, quality improvements.
2)Lead the product debug and RMA activities and drive related action to closure.
3)Support cost modelling and lead cost reduction activities with cross function team.
4)Perform and coordinate DFX activities with design, test and process engineering teams.
5)Analyze and correlate performance of key parameters spanning device to sub-system levels to optimize in-process and final test specifications.
6)Create product trouble-shooting guides.
7)Lead failure analysis, root cause identification and corrective action implementation of components, sub-systems and field failures.
8)Approve readiness for volume manufacturing.
Minimum Qualifications, Experience, Skills, Education and Certifications:
1)BS degree in electrical engineering, physics, or other relevant major.
2)5+ years' experience supporting design and NPI of high bit rate optical transponders.
3)Very experienced on optical modules production and process on QSFP-DD, OSFP, CFP2 and QSFP-112,etc.
4)Very familiar with 100G/200G/400G/800G/1.2T optical module specifications and test requirements.
5)In-depth knowledge of analog and digital electronics, RF, and optical communication circuits and components.
6)Ability to drive solutions through cross-functional teams.
7)Excellent verbal and written communications skills in English
Preferred Qualification:
1)Superior problem solving skills.
2)Strong statistical data analysis skills.
3)Reliability engineering experience with Telecom class of products is an asset.
Additional Considerations: Some travel is required
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
New Product Development Manufacturing Intern
Posted today
Job Viewed
Job Description
New Product Development Manufacturing are the group of employee team are responsible on new product. We produce the Recording Head of Hard disk drive under variety of engineering experiment order to validate the engineering result as fast as we can for win the market. And also we design & optimize the new manufacturing workforce activities work flow for better support the new process aligning with new machine & new product design to achieve the Seagate business target as Best in class Quality, Cost, Delivery.
**About the role - you will**:
- Being responsible as production engineer or industrial engineer in Manufacturing department to review all NPD-MFG workforce activities work flow for finding the opportunity to improve the NPD-MFG cycle time, Working hours, Work In Process level (WIP), Inventory.
- Lead the NPD-MFG productivity improvement projects.
- Work collaboratively with crossing team environment of Sr.Lead supervisors, Supervisors, Material planners and engineers to meet NPD-MFG aggressive goals and high quality standards.
- Be assigned on additional tasks and responsibilities that will positively contribute towards team, department, and company goals. #internship
**About you**:
- Knowledge in Operational Flow Analysis and Control, Lean manufacturing is preferable
- Engineering Work Study and Operations Research
- Production planning and Inventory control
- Productivity management
- Logistics engineering
- Strong verbal and written communication
- Strong presentation skills
**Your experience includes**:
- Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Open-minded and good attitude
- Good at data analytical skills
- Fluent in English
**Location**:
Teparuk, Thailand
Our Teparuk facility is single one manufacturing site worldwide to design and product the Nano-Recording Transducer Head of Hard Disk Drive, with almost 3,800 employees. At work you can grab a delicious breakfast, lunch, dinner or snacks at one of our 24-7 on-site canteens or coffee shop. We offer ping-pong, a running/walking trail, basketball and volleyball teams, and classes in our on-site fitness center. We also have many on-site events and opportunities to give back to the local community.
**Location**: Teparuk, Thailand
**Travel**: None
Product Owner/product Development (Sr./jr.)
Posted today
Job Viewed
Job Description
High career path with good benefits.
Growth environment, Friendly, Cozy, Delicious.
As a Product Development, you will be responsible to validate customer pain points, ensuring product/market fit, and develop a growth model. You will work closely with customers and software development teams to deliver a successful product to customers in a way that aligns with the company s product vision.
Anticipate customer needs, develop user stories, and translate them into product requirements.
Research and analyze the market, users, and deliver a compelling roadmap for the product.
Find potential customers, online and on-site, to make sure the product solves their pain points and these pain points are big enough to make them willing to pay.
Help software development teams maintain the vision by creating a product roadmap.
Manage product backlog and prioritize them based on changing requirements according to scope, budget, and time.
Oversee development stages and evaluate product progress at each iteration.
Act as primary liaison, link between stakeholders and product development teams.
Qualifications.
Bachelor s degree or higher in Marketing, Economics, MBA, Computer Science, Computer Engineering, Information Systems, or any relevant field.
Previous working experience in product development or proven experience in Product Development, Business Development, Customer Experience, or Market Research. ( or ready to learn with the company's courses).
Experience in the SMS Product or IT business would be a plus.
Proficient in Thai and English languages.
Understanding of business value around features/functions of the product.
Strong analytical, planning & time management competencies. Required.
**Job skills required**: English, Software Development, Thai, Product Development, Research
**Job skills preferred**: Management, Market Research
Chemist - Technical Support
Posted today
Job Viewed
Job Description
**Job Highlights**:
- Polymer Science / Chemistry
Technical Support
Latex Compound, Glove Dipping
Conduct PDCA to go forward smoothly and complete on schedule/ Good idea for improve quality of existing product and also to develop a new product. Support the technical data to customer / solve the customer's problem / understand customer requirement/market trend and can transfer to technical improvement as the customer needed.
**Responsibilities**
- Technical problem-solving at customer place and conduct in-house experiment to improve product upon the customer.
- Have the good problem-solving capability to improve the quality of the existing product as well as to develop a new product.
- Support technical/marketing information as customer request ( and conduct experiment if necessary) and understand customer requirement/market.
- Plan, check, control all related experiments and processes with safety awareness to let PDCA go forward smoothly and complete on schedule.
- Collect, conclude and analyze results to let PDCA go well and report/discuss with Technical support and Development Division Manager complete on schedule.
**Qualifications**
- Bachelor's / Master's degree in Chemistry / Polymer Science and technology-related field.
- Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
- Good command in English : Toeic score 550 and above
- Background in Latex, Compound, and Glove dipping.
- Strong problem solving, technical skills.
- Strong English in written and verbal communication.
- Communicate customer and prospect product pain points to appropriate departments.
- Handle technical specifications to serve customer requirements.
- Able to travel to upcountry.
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Facilities Technical Support 1
Posted 25 days ago
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Job Description
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Technical Support & Success Manager
Posted today
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Job Description
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!
**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.
**Your day-to-day responsibilities**:
- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch
**Your ideal profile**:
- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:
- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed
**What's in it for you**:
**Not ready to apply?**
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Service Network and Technical Support

Posted 4 days ago
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Job Description
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.