20 Technical Service jobs in Thailand

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ere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive! C
- **ORE RESPONSIBILITY V**
- isit customer’s site to observe technical functions e.g. line running, technical issues C
- ollect necessary data at customer site to analyze actual problem upon technical-wise A
- ble to find root cause with TS Manager’s supervision A
- ble to collaborate and build up good relationship with customers

E

**DUCATION BACKGROUND REQUIREMENTS: R**
- equired/必需的：Bachelor degree or above Preferred:Degree in science or engineer major chemistry.
-K

**NOWLEDGE & EXPERIENCE: R**
- equired：At least 1 year working experience Preferred：Has knowledge about coating business and good command of written English
-T

**ECHNICAL/SKILL REQUIREMENTS: R

**Job Details**

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nestlé Professional
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 3 year of experience in Technical Services and Training
Strong Thai & English communication skill is a must

A DAY IN THE LIFE.
- Drive quality in products and services, and compliancy in service ageement/contract
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Manage and monitor the budget/revenue within the service teams
- Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par
- Drive root cause analysis of top customer complaints
- Drive quality improvement sessions with the service team Leaders to ensure a harmonized and fair way of evaluating
- Facilitate customer-facing knowledge management (direct customer/in direct customers)
- Management Team Responsibilities
- Drive the organisation's business results by making tactical and operational decisions by building the service team in a sustainable way
- Define and drive the right iniatives to achieve service team results
- Support the Nestlé Professional team in making optimal solution and decisions in the operation process for both CAPEX and OPEX
- Drive improvements and efficiencies in the organisation by collaborating with other departments
- People & Performance Management
- Attract and retain talent, develop the personal effectiveness of trainner of technicians and Nestlé Professional team by regular coaching and implementation of learning activities
- Build a strong team where team members collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nestle culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a professionalism

ARE YOU A FIT?
- Bachelor’s Degree in Engineering or other technical related fields.
- Minimum 3 years of experience in engineering technical services, hospitality, high-end retail
- Proven exposure to coaching and/or training methods
- Experience managing a team would be a plus
- Project Management in a matrix organization
- Good negotiation & problem-solving skills.

**Job Details**

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nestlé Professional
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 3 year of experience in Technical Services and Training
Strong Thai & English communication skill is a must

A DAY IN THE LIFE.
- Drive quality in products and services, and compliancy in service ageement/contract
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Manage and monitor the budget/revenue within the service teams
- Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par
- Drive root cause analysis of top customer complaints
- Drive quality improvement sessions with the service team Leaders to ensure a harmonized and fair way of evaluating
- Facilitate customer-facing knowledge management (direct customer/in direct customers)
- Management Team Responsibilities
- Drive the organisation's business results by making tactical and operational decisions by building the service team in a sustainable way
- Define and drive the right iniatives to achieve service team results
- Support the Nestlé Professional team in making optimal solution and decisions in the operation process for both CAPEX and OPEX
- Drive improvements and efficiencies in the organisation by collaborating with other departments
- People & Performance Management
- Attract and retain talent, develop the personal effectiveness of trainner of technicians and Nestlé Professional team by regular coaching and implementation of learning activities
- Build a strong team where team members collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nestle culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a professionalism

ARE YOU A FIT?
- Bachelor’

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel

**Industry**: Trading(Food), Trading(Other), Trading(Computer/Telecommunication), Trading(Cosmetics/Healthcare), Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors), Trading(Pharmaceutical/Medical Equipment)
- ** Job Description**:

- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.

Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.

Issue scrap proposals.
- Perform physical inventory checks.

Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:

- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:

- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:

- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.

**Responsibilities**:

- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.

**Requirements**:

- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.

Benefits & Perks:

- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling

**Salary**: ฿30,000.00 - ฿40,000.00 per month

Ability to commute/relocate:

- Thailand: Reliably commute or planning to relocate before starting work (required)

Supervise day-to-day activities of customer service team
- Communicate smoothly with other teams to achieve customer support goals
- Develop plans for improvement in customer support and relationship building
- Maintain a pleasant working environment for your team, ensure the satisfaction of both customer and business partners
- Attend and follow up on invoices and outstanding issues
- Be excellent in using the necessary tools for customer support

**Yêu cầu**:

- Bachelor’s degree in Administration or related field
- At least 3 years of experience in Customer Service & Administrative Support roles
- Proficient in Microsoft Excel and Word
- Positive, highly organized, and able to multi-task
- Outstanding communication skills with all levels of personnel
- Fluent in English. Fluent in Chinese will be a plus

Job Title: Customer Support Supervisor - Central Food Wholesales

Location: Thailand

Job Scope: Customer Support Supervisor or Sales Supervisor (Modern Trade) is responsible for developing category growth for Unilever business with integration of shopper, customer, and channel insights, and deployment of customer facing category strategies.

Job Descriptions:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.- Fully understand of Category review
- Category strategy

Qualifications:
- Bachelor's degree or higher in any field- Minimum 3 years working experience in Modern Trade Key Account/ Customer Management/ Account Management or Sales Management or Direct Makro experience is advantage.- Fluent in English communication both spoken & written.- Good analysis skill.- Good computer skills e.g. Excel, PowerPoint, Word.- Good interpersonal skill.

Are you our next solution-driven Customer Support Agent who speaks Mandarin and stands out by delivering excellent service within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Become the heartbeat of our Support team by providing premium assistance and top operational quality via our omnichannel platform.

**About the role**

Transferz's mission is to provide true peace of mind to all parties involved in ground transportation: travelers, travel brands, and our transfer companies. We operate on a global scale, whilst contributing to local economies.

As a **Customer Support Agent**, you’ll be part of the Customer Service team within the Global Operations department. This department is responsible for keeping our Travellers, Travel brands, and Transfer companies happy; often you are the first line of support to help either one of them out! Your responsibilities will include providing operational support through the Transferz platform and helping cover our 24/7 omnichannel support platform. This opening is for morning, afternoon and night full/time positions

**What will you do?**
- Manage journey orders in our internal back office platform.
- Efficiently address the operational needs of our travelers, partners and transfer companies.
- Handle complaints and investigate refund claims.
- Offer relevant input to internal stakeholders based on your front-line experience as the face of the organization.
- Assist other departments in their live operational needs.
- Contribute to the positive work atmosphere within the team

**What do you need?**
- HSK level 5 or superior
- Thai citizenship/residence
- English B2 or superior
- Excellent communication skills
- A problem-solving, getting things done attitude (proactive and resolute)
- Active listening and problem-resolution skills
- Availability during weekends.
- Willing to work hybrid

**Bonus points if you**:

- Are a native mandarin speaker
- Are proficient in other languages (especially French & Italian)
- Have previous experience in CS/CX, or in the travel industry

We foster a culture of openness, transparency, motivation, and fun, characterized by our fast-growing, hard-working, and ambitious scale-up. While we're a tech-driven company, we prioritize serving our partners and travelers through passion, teamwork, and informal communication. Our commitment to diversity is reflected in our status as a multilingual and multinational company, headquartered in Amsterdam with offices in Cordoba (Argentina) and Bangkok.