130 Technical Specialist jobs in Thailand

Are you passionate about working in a fast-paced, dynamic team that delivers exceptional products to customers?

Do you possess strong technical expertise in formulated products for Health & Beauty, Household Cleaning, and Pet care?

Are you seeking a role with charismatic business leaders who prioritize employee well-being and offer ample learning and development opportunities?

If so, join the Woolworths International Team as a Technical Specialist - Everyday Needs, based in Bangkok, and become part of one of the largest retail groups globally

THE ROLE

Reporting to the Technical Manager, Everyday Needs, you will support the Health & Beauty, Household Cleaning, Baby care and Pet care categories to ensure safe, compliant, and high-quality products for customers through:

Product Development

• Collaborate with category business teams, offering technical expertise throughout the entire product development lifecycle.
• Define product technical requirements to guarantee due diligence and regulatory adherence.

Product Safety, Quality and Compliance

• Ensure consistent quality and safety of supplied products.
• Continuously monitor and assure product compliance with regulations, Woolworths Policies, and Standards.
• Monitor customer feedback, investigate issues, and implement corrective actions for continuous improvement and enhanced customer satisfaction.
• Drive continuous improvement in product quality.
• Support the implementation of Woolworths Group Sustainability Plan priorities.

Supplier Management

• Assess supplier capabilities and processes to ensure the delivery of fit-for-purpose products.
• Verify supplier adherence to the Woolworths Supplier Excellence Program.
• Conduct factory visits for site assessments, investigations, engagement or any other purposes. Supporting other teammates' factory visits may be required.

You will also support Bangkok office operations through administrative tasks and fulfill additional requests from the line manager.

WHO YOU ARE

• Minimum 3 years' technical product development experience in an international buying office, preferably with experience in Health, Beauty, Baby, Household & Pet.
• Knowledge and experience with manufacturing and sustainable products is a plus.
• Ability to thrive in a fast-paced, evolving environment.
• Proven track record of delivering safe, compliance, and high-quality products to customers.
• Prioritize a customer-centric approach.
• Proficiency in English and Thai is essential for effective communication; fluency in another Asian language would be advantageous.
• Ability to manage multiple projects across product areas within specified timelines.
• Demonstrated supplier and stakeholder management and influencing skills.
• Understanding of country and global supply chain processes.
• Experience managing and influencing internal & external stakeholders.
• Risk assessment knowledge and practical experience.
• Extensive experience reviewing and releasing products for the retail market (Australian market knowledge is highly advantageous).
• Proficient to work independently and effective virtual collaboration with international team members.

WHAT YOU WILL GAIN

• Become part of a multinational retail group.
• Receive consistent mentoring and training.
• Access fantastic development opportunities and a long-term career path.
• Receive an annual performance-based bonus.
• Enjoy 20 days of annual leave.
• Work a 5-day week in a business that values work-life balance; offering hybrid ways of working and flexible hours.

About Ascend Money

Ascend Money is a leading fintech company providing innovative payment and financial services across 7 countries in the Southeast Asian Region.

Established in 2013, Ascend Money became Thailand's first fintech unicorn in 2021. Its flagship service TrueMoney today has become the most popular digital financial application that enables ease of payments and convenient financial lifestyle.

TrueMoney's extensive agent network as well as offline and online payment services also enable millions of users across the region to access innovative financial services, leading them to better lives.

บทบาทและหน้าที่ความรับผิดชอบ (Roles & Responsibilities)

วิจัยและพัฒนา (Research & Development)

• ศึกษาและทดลองใช้เทคโนโลยีใหม่ ๆ เพื่อพัฒนาผลิตภัณฑ์และบริการของ TrueMoney ให้ทันสมัยอยู่เสมอ
• มุ่งเน้นด้าน Generative Al, Machine Learning, Al Adoption, รวมถึง Voice Al, Conversational Al / Chatbot, Image/Video Processing, ua: Retrieval-Augmented Generation (RAG)
• วิจัยและพัฒนาโมเดล AI ที่เกี่ยวข้องกับ:

-Speech Recognition, Voice Biometrics, Text-to-Speech (TTS), Intent Recognition, Dialogue

Management, Natural Language Understanding (NLU), Computer Vision, OCR, Image

Classification, Face Recognition

• สร้าง Proof of Concept (PoC) และ Prototype สําหรับระบบ AI ค้าน Chatbot, Voice Assistant, และบริการอัตโนมัติ
• วิเคราะห์เทคโนโลยีและเครื่องมือ เช่น LLM, NLP APIs, OpenAl, Whisper, Rasa, Dialogflow และอื่นๆ

พัฒนาซอฟต์แวร์ (Software Development)

• ออกแบบ พัฒนา และดูแลระบบหรือแอปพลิเคชัน (ทั้งฝั่ง Backend และ Frontend) ที่เกี่ยวข้องกับ AI/ML
• เขียนโค้ดคุณภาพสูง (Clean Code) ด้วยภาษา เช่น Python, Java, JavaScript, HTML
• พัฒนาและปรับแต่งระบบที่ใช้โมเดลเสียงและภาษา เช่น Voice Bot, Chatbot, Multimodal Al
• ออกแบบ Al pipelines สําหรับ Training, Inference และ Real-time Processing
• สร้างระบบที Scalable, Secure และ Maintainable
• มีความเข้าใจเกี่ยวกับ Security Best Practices เช่น Input Validation, Authentication, Authorization, Secure API Design และการป้องกันช่องโหว่ตามแนวทาง OWASP Top 10
• คํานึงถึงความปลอดภัยในทุกขั้นตอนของ Software Development Lifecycle (SDLC) และสามารถทํางานร่วมกับทีม Security ได้

แก้ปัญหาและปรับปรุง (Troubleshooting & Optimization)

• วิเคราะห์และแก้ไขปัญหาทางเทคนิคในระบบ Al เช่น Model Drift, Latency, Accuracy Issues
• ปรับปรุงประสิทธิภาพของโมเดล และระบบตอบสนองแบบ Real-time เช่น Chatbot และ Voice Interaction
• ทำ Root Cause Analysis และแก้ไขปัญหาอย่างเป็นระบบ

การทํางานร่วมกับทีม (Collaboration)

• ประสานงานกับทีม Product, UX/UI, DevOps และทีม Customer Support เพื่อพัฒนา Chatbot/Voice Bot ที่ตอบโจทย์
• สนับสนุนด้านเทคนิคให้กับทีมภายใน และจัดการอบรม/ให้คําปรึกษาเกี่ยวกับ Al tools & Solutions

การเรียนรู้ด้วยตนเอง (Self-learning)

• อัปเดตความรู้ด้าน Generative Al, LLMs, Speech & Language Models อย่างสม่ําเสมอ
• ทดลองแนวคิดใหม่ผ่าน POC และน่าเสนอแนวทางใหม่ๆ ต่อทีมและผู้บริหาร

คุณสมบัติ (Qualifications)

• มีประสบการณ์อย่างน้อย 3 ปี ในตําแหน่งที่เกี่ยวข้อง เช่น Al Engineer, Machine Learning Engineer หรือ Software Engineer
• เชี่ยวชาญภาษาโปรแกรม เช่น Python (หลัก), รวมถึง Java, JavaScript

• มีประสบการณ์กับ AI ด้านเสียงและภาษา (Voice & NLP) เช่น:

• Speech-to-Text (STT), Text-to-Speech (TTS), Voice Bot, Voice Biometrics Chatbot frameworks (Rasa, Dialogflow, Botpress) หรือ LLM-based chatbots (OpenAl, LLaMA, etc.)

• เข้าใจงาน Computer Vision เช่น Object Detection, Face Recognition, OCR

• เคยใช้งานหรือพัฒนา Solution ด้วย Al Frameworks เช่น Py Torch, TensorFlow, HuggingFace
• เข้าใจหลักการของ Secure Coding และสามารถออกแบบระบบที่ปลอดภัยตามมาตรฐาน (เช่น PDPA, OWASP) มีทักษะด้าน System Design และสามารถทํางานร่วมกับทีม Cross-functional ได้ดี
• สามารถสื่อสารและทางานเป็นภาษาไทยและภาษาอังกฤษ
• มีทัศนคติแบบ Growth Mindset, เรียนรู้ไว, คิดเชิงนวัตกรรม และรับผิดชอบงานได้อย่างอิสระ

Job Summary

The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution.

TrakCare is a browser based solution that is developed and implemented using the InterSystems IRIS for Health for database for data storage, application logic and integration requirements.

Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.

Technical Specialists work as part of the implementation team for projects or one-off customer requirements.

Responsibilities

• The tasks typically undertaken by a technical specialist as part of a project are:

Integration

Technical specialists are responsible for:

• Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
• Implementation of the interface including unit and system testing.
• Documentation of the "as built" interface including technical set up and any related dependencies.
• Support of the interface including changes required to interface requirements over time.

System Management

• Technical specialists may be required to:
• Install and configure the TrakCare solution in multiple environments and servers on a project by project basis
• Update TrakCare installations with the latest version.
• Apply application patches and ad-hoc releases.

Development

• TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.

Management

• Liaise with client or business analyst regarding ongoing enhancement requests.
• Advise and assist the Project Managers during implementation.
• Manage the resolution of any outstanding acceptance issues before and after project go-live.

General
Operational

• Provide support on the TrakCare data dictionary.
• Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
• Monitoring and responding to Technical Team calls on the TRC logging system.
• Production of training materials for technical courses such as system, custom development or reporting.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
• Responsible for participating in on-site technical training if required.
• Responsible for participating in on-site technical implementations if required.
• Responsible for participating in the on call 24-hour roster service during implementation.
• Other duties may be directed by the Company from time to time.

Experience and Qualifications

• Knowledge of web orientated languages, including SQL, HTML and Java script.
• Experience with database scripting languages for example T-SQL or PL-SQL.
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts and Microsoft IIS.
• Experienced in customer focused support.
• Proven ability to lead and deliver results as required within specific time frames.
• Good presentation and communication skills.
• Ability to conduct training and develop training materials.
• Ability to work within a team in a cross departmental environment.
• Available for out of office hours work and willing to travel.
• Keen to learn new technologies and new applications.
• Experience of delivering applications to the healthcare sector. (desirable)
• Software Engineering experience. (desirable)
• Familiarity with healthcare related integration including HL7 standards and protocols. (desirable)

Education and Training

• BS or MS in Computer Science or equivalent qualification; (Physics, Mathematics, Sciences)

Job Summary

The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution.

TrakCare is a browser based solution that is developed and implemented using the InterSystems IRIS for Health for database for data storage, application logic and integration requirements.

Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.

Technical Specialists work as part of the implementation team for projects or one-off customer requirements.

Responsibilities

• The tasks typically undertaken by a technical specialist as part of a project are:

Integration

Technical specialists are responsible for:

• Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
• Implementation of the interface including unit and system testing.
• Documentation of the "as built" interface including technical set up and any related dependencies.
• Support of the interface including changes required to interface requirements over time.

System Management

• Technical specialists may be required to:
• Install and configure the TrakCare solution in multiple environments and servers on a project by project basis
• Update TrakCare installations with the latest version.
• Apply application patches and ad-hoc releases.

Development

• TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.

Management

• Liaise with client or business analyst regarding ongoing enhancement requests.
• Advise and assist the Project Managers during implementation.
• Manage the resolution of any outstanding acceptance issues before and after project go-live.

General Operational

• Provide support on the TrakCare data dictionary.
• Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
• Monitoring and responding to Technical Team calls on the TRC logging system.
• Production of training materials for technical courses such as system, custom development or reporting.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
• Responsible for participating in on-site technical training if required.
• Responsible for participating in on-site technical implementations if required.
• Responsible for participating in the on call 24-hour roster service during implementation.
• Other duties may be directed by the Company from time to time.

Experience and Qualifications

• Knowledge of web orientated languages, including SQL, HTML and Java script.
• Experience with database scripting languages for example T-SQL or PL-SQL.
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts and Microsoft IIS.
• Experienced in customer focused support.
• Proven ability to lead and deliver results as required within specific time frames.
• Good presentation and communication skills.
• Ability to conduct training and develop training materials.
• Ability to work within a team in a cross departmental environment.
• Available for out of office hours work and willing to travel.
• Keen to learn new technologies and new applications.
• Experience of delivering applications to the healthcare sector. (desirable)
• Software Engineering experience. (desirable)
• Familiarity with healthcare related integration including HL7 standards and protocols. (desirable)

Education and Training

• BS or MS in Computer Science or equivalent qualification; (Physics, Mathematics, Sciences)

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit 

We are seeking a highly skilled
Technical Specialist
to strengthen our Software Development unit. This role is ideal for an expert developer who thrives on solving complex technical challenges, setting high engineering standards, and guiding teams through knowledge sharing and technical mentorship. You will play a critical role in designing, implementing, and optimizing robust applications, while uplifting the technical capabilities of our development teams.

Your expertise in IT consulting or industries such as Banking, Financial Technology, or Super App companies will help us deliver impactful, scalable, and secure solutions to our clients.

Key Responsibilities:

• Design, implement, and maintain scalable, reliable, and secure full-stack applications with a strong focus on backend development.
• Act as a
  technical reference point
  within the team, providing knowledge sharing, best practices, and technical mentorship to developers.
• Standardize and improve development processes, frameworks, and coding practices to enhance quality and efficiency.
• Collaborate closely with project managers, architects, and developers to align on technical direction and ensure successful project execution.
• Conduct code reviews, troubleshoot complex issues, and ensure solutions meet performance and security standards.
• Research and introduce emerging technologies, tools, and frameworks to keep projects at the forefront of innovation.
• Contribute to continuous improvement initiatives across architecture, testing, and deployment processes.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
• 7+ years of hands-on experience in software development with strong full-stack capabilities.
• Proven track record of delivering complex, large-scale software projects.
• Strong knowledge of software development methodologies, standards, and frameworks.
• Experience in IT consulting, Banking, Financial Services, FinTech, or Super App companies is highly desirable.

Technical Skills:

• Backend:
  Golang (preferred), or similar backend programming languages.
• Frontend:
  Proficiency in native or related frontend frameworks and technologies.
• Full-Stack:
  Demonstrated experience in delivering full-stack applications.
• DevOps/Cloud:
  Strong understanding of cloud platforms, containerization, CI/CD pipelines, and system scalability.

Soft Skills:

• Passion for technical excellence and continuous improvement.
• Strong communication skills for knowledge sharing and collaborating with diverse stakeholders.
• Analytical and problem-solving mindset with a detail-oriented approach.
• Ability to uplift and inspire developers by sharing expertise and fostering growth in technical skills.
• Fluent in Thai and English is desirable.

Eligibility Requirements:

• This position is
  open to candidates who are authorized to work in Thailand without visa sponsorship
  .
• We are unable to provide visa or work permit support for this role
  .

Thai Union Group PCL

Position: Technical Specialist (Foundation – Workplace & Tooling)

Work location: Bangkok (SM Tower building)

Job Purpose

The Technical Specialist (Foundation – Workplace & Tooling) plays a key role in supporting and maintaining the organization's Microsoft 365 environment. This includes ensuring availability, performance, and security of core collaboration and productivity services (Exchange Online, SharePoint, OneDrive, Teams, and Intune, etc.). The role is responsible for user account and license administration, incident resolution, and coordination with global and regional IT teams to support digital workplace initiatives and ensure business continuity.

Roles & Responsibilities

1. Microsoft 365 Service Management

• Manage and support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune, etc.
• Administer user accounts, licenses, and access controls within Microsoft 365.

• Implement and maintain M365 security policies and roadmap, such as MFA, Conditional Access, etc.

• Troubleshooting & Incident Handling

• Troubleshoot Microsoft 365 incident as L2 and coordinate with Microsoft Support and Microsoft partners for troubleshooting.

• Assist with email migrations, O365 upgrades, and integration projects.
• Log incidents and service requests, track progress, and follow through until resolution.

• Generate and review incident and service reports using customer tools.

• Security & Compliance

• Enforce organizational security standards and compliance requirements across M365 services.

• Monitor security alerts and coordinate with Security and Infrastructure teams on incident response.

• Collaboration & Coordination

• Coordinate with Service Desk and Digital teams on issues related to O365 services.

• Partner with regional Digital teams for onboarding/offboarding, licensing, and policy alignment.

• Act as the point of contact for Workplace service-related requests and escalations.

• Documentation & Continuous Improvement

• Maintain documentation of Workplace processes, configurations, and standards.

• Update technical knowledge base articles for service desk and end-user reference.
• Propose and support improvements in service efficiency and automation (e.g., Intune policies, reporting).

Education & Training

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft 365 certifications preferred

Experience

• 2–5 years of experience in IT support or systems administration with Microsoft 365.
• Hands-on experience with Exchange Online, SharePoint, OneDrive, Teams, and Intune, etc.
• Experience in account/identity management, license administration, and troubleshooting M365 services.

General and Technical Skills:

• BA: Basic Appreciation, WK: Working Knowledge, FO: Fully Operational, E: Expertise, T: Excellence/transfer)
• General & Functional Skills BA WK FO E T Comments
• Microsoft 365 Service Management >> FO
• Incident & Problem Management >> WK
• User & License Administration >> FO
• Security and Compliance >> FO
• Documentation & Knowledge Mgmt >> WK
• Collaboration & Communication >> FO

Remark:

1) Work location base at Thai Union's corporate office – SM Tower, Bangkok.

Direction to work location: Map

ลักษณะงาน ตำแหน่ง Technical Specialist

• รับ requirement ให้คำปรึกษา และสนับสนุนงานทางด้าน IT ให้แก่ลูกค้ากับทีมขาย
• ติดต่อทาง Hardware/Software Vendor สอบถาม หาข้อมูล ในการทำ Solution ให้กับลูกค้า
• ออกแบบ Solution ทำรายการของอุปกรณ์ ทำเอกสารและนำเสนอ Solution ให้แก่ลูกค้าทั้งแบบองค์กร บริษัท หรือหน่วยงานราชการ ในลักษณะงาน IT Solution Presales
• ทำงานร่วมกับทีมงานในการทำ IT Project ติดตั้งระบบ IT Infrastructure (Server, Storage, Network และอื่นๆ ที่เกี่ยวข้อง) ให้กับลูกค้า ในลักษณะงาน IT implementation
• จัดทำไฟล์และเอกสารทางด้านเทคนิค ได้แก่ ไฟล์นำเสนอทางด้านเทคนิค เอกสาร POCs เอกสาร Statement of Work (SOW) และ TOR

คุณสมบัติ

• เพศชาย / หญิง
• อายุ ปี
• วุฒิปริญญาขึ้นไป สาขาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาอื่นๆ ที่เกี่ยวข้อง
• มีความรู้ทางด้านระบบปฏิบัติการแม่ข่าย ระบบเครือข่าย ระบบความปลอดภัยในงาน IT
• หากมีประสบการณ์เกี่ยวกับ firewall fortigate จะได้รับการพิจารณาเป็นพิเศษ
• *** ยินดีรับนิสิตและนักศึกษาจบใหม่ ***

สวัสดิการ

• ประกันชีวิต/ประกันสุขภาพ/ประกันอุบัติเหตุ (กลุ่ม)
• กองทุนสำรองเลี้ยงชีพ
• ค่าล่วงเวลา (OT)
• ค่าเดินทาง + ค่าน้ำมันรถ (ตามตำแหน่งงาน)
• ค่าเบี้ยเลี้ยง
• โบนัสประจำปี
• งานสังสรรค์ประจำเดือน/ประจำปี
• และสวัสดิการอื่นๆ ตามตำแหน่งงาน

วันทำงาน

วันจันทร์ - วันศุกร์ เวลา น.

สถานที่ปฏิบัติงาน

บริษัท เทคโนโลยี อินฟราสตรัคเจอร์ จำกัด (มหาชน) 158 ถนนบรมราชชนนี แขวงตลิ่งชัน เขตตลิ่งชัน กทม. 10170

Thai Union Group PCL

Position: Technical Specialist – Identity and Access Management (IAM)

Work location: Bangkok (SM Tower Building)

Job Purpose:

The Technical Specialist Identity and Access Management (IAM) plays a crucial role in maintaining and improving the digital systems that support the organization's processes and its users. She or He will design, implement, and maintain robust IAM solutions to safeguard critical systems and information. This role is responsible for managing user authentication, authorization, access provisioning, and ensuring compliance with organizational security policies. The ideal candidate will have a strong technical background in IAM platforms (such as Microsoft Entra, Okta, or similar solutions), cloud services, and security frameworks, along with excellent problem-solving and communication skills.

Roles & Responsibilities:

1. Design, Deploy and Maintain IAM solutions

• Design, develop, and maintain systems that meet the organization's needs.
• Ensure the scalability, reliability, and availability of the systems.
• Work closely with cross-functional teams, including designers, quality assurance (QA), architects and project managers, to deliver high-quality solutions.

• Collaborate with other developers to ensure code integration and version control.

• Requirements Analysis

• Collaborate with business analysts and stakeholders to gather and understand requirements.

• Translate business requirements into technical solutions and specifications.

• System Administration

• Perform system administration tasks

• Troubleshoot and resolve issues and outages.
• Perform unit testing, system testing, and integration testing.

• Identify and fix defects and bugs.

• Identity Lifecycle Management

• Manage user and service account provisioning, deprovisioning, and role-based access control (RBAC).

• Automate workflows for identity verification, password management, and access certifications.

• Monitor and maintain directory services (e.g., Active Directory, Azure AD) and federated identity platforms.

• Security and Compliance

• Implement security best practices and measures to protect the organization's systems.

• Ensure compliance with industry standards and regulations (PDPA, GDPR…).

• Documentation

• Create and maintain technical documentation, including code documentation, system architecture, and user guides.

• Keep documentation up to date with software changes and updates.

• Incident management

• Responsible for providing support for local applications and infra at sites

• Support service desk and end users for resolution of incidents and restoring availability of apps and infra at site

Education/Training Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology).
• Relevant certifications (e.g., Certified Identity and Access Manager CIAM, Microsoft Certified IAM…) are a plus.

Experience

• At least 5 years of experience in a technical role relevant to infrastructure or application, including Entra (Azure AD), Active Directory, PIM… experiences in Active Directory consolidation project or PAM roll out is are a plus
• Strong understanding of directory services, authentication protocols (SAML, OAuth, OpenID Connect), and federation.

Remark:

1) Work location base at Thai Union's corporate office – SM Tower, Bangkok.

Direction to work location: Map

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Key Responsibilities

• Deliver and execute IT projects to meet customer expectations.
• Prepare and maintain project documentation with complete and accurate information.
• Specify appropriate hardware solutions and coordinate with third-party IT providers as needed.
• Conduct initial workflow analysis prior to deployment.
• Install and configure software including operating systems, applications, and databases.
• Deliver structured training to laboratory professionals on system operation and maintenance.
• Provide comprehensive technical support via phone, remote access, and on-site visits.
• Maintain high levels of customer satisfaction, measured by Net Promoter Score (NPS).
• Collaborate with cross-functional teams including sales, project managers, IT, LIS/HIS personnel, and lab managers.
• Support post-sales IT activities and provide expert knowledge to internal teams.
• Assist in technical aspects of procurement and respond to commercial inquiries.
• Maintain accurate documentation of service activities and update customer contact systems.
• Work in a safe and environmentally responsible manner.

Qualifications
Education:

• Bachelor's degree in Computer Science, Information Systems, Medical Informatics, or a related field.
• Preferred: Degree in medical technology, electrical/mechanical engineering, or clinical laboratory science.

Experience

• Minimum 2 years of experience in servicing and supporting IT solutions in the medical field.
• Minimum 2 years of experience in computer science, information systems, medical technology, or a related field.
• Background as a medical technologist is highly preferred.
• Experience in clinical laboratory environments is ideal; other lab experience is acceptable.
• Strong understanding of general networking, server technologies/services, workstation/desktop systems, internet protocols, and remote connectivity.
• Skilled in Microsoft Windows Server (NT/2000/XP/2003).
• Proficient in virtual server environments, corporate antivirus solutions, backup systems, firewalls, VPN clients, and tunnel technologies.
• Familiarity with lab workflows and operations.