65 Technical Support jobs in Thailand

Job Description
Manage and Administrative work for All Business Applications
Ensure Business Application is fully compliant with group standard of procedures (SOP), Securities, Policies, and IT Audit.
Ensure All Business Applications are ready to use for the user.
Ensure All Standard Levels as agreed SLA, and procedures.
Technical setting and migrating programs from development to UAT & Production Server.
Control and coordinate with Datacenter Provider and APAC Datacenter team in order to ensure the right level of operation of outsourced systems in compliance with the Datacenter management processes and services level agreed upon (Incident, Problem, Changes, Capacity Planning, Disaster Recovery services).
To be trained on EHS rules and regulations of SG when required
To respect and follow the EHS rules and regulations of SG when working inside and outside the company;
Requirement
Fluent in both written and spoken English
Strong Experience in information systems-related activities and business processes
AS/400 administrator background
M3 administrator and M3 Application knowledge
Strong leadership skills
Strong communication with the capability to adapt to a multicultural environment
Project Management experience
Highly motivated, organized, and able to manage and multitasks
Ability to prioritize and manage time and works efficiently and independently to accomplish tasks.
Ability to teamwork/collaboration/leadership/negotiation / problem-solving skills
Experience in large/medium IT enterprise
Experiences with Windows server and iSeries platform and IT security implementation and troubleshooting
Experiences of M3 administrator
Experiences of AS/400 administrator
Additional Requirement
Gender
Male & Female
Age
20 - 35 Year(s) old
Min. GPA
2.00
Job Information
Industry
NORMAL
Employment
Position Level
Staff/Officer
Working Hour
Language
English, Thai

Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Giant Pumpkin sells in-store digital communication solutions in Thailand and beyond. The company provides turnkey media tech solutions to retailers, property owners, and out-of-home advertising companies in Southeast Asia. The company sells SaaS-based cloud technologies to allow for the broadcasting of digital media in public spaces. Digital content is uploaded and monitored through a web-based interface and is broadcasted to screens and speakers across customer locations.

We are now looking for a Technical Customer Support Specialist to assist our customers with technical problems with Digital Signage and in-store music streaming. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. In addition, you will be supporting the sales team and new customers with the installation of hardware and software. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Liaise with installation partners, customers,s and sales team to plan for and execute customer installation rollouts
- Visit client locations to solve business critical technicall issues on-site.
- Independently communicate with software partners to report and solve CMS-related issues and m
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Inform customers about new features and functionalities
- Gather customer feedback and share it with our Sales team

**Requirements**:
We are looking for a self-motivated, organized, and serviced-oriented colleague who finds satisfaction in delivering excellent customer support with a solution-oriented customer-centric approach.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with digital signage or retail tech is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

Our customers are in Thailand, Singapore, Malaysia, Philippines and Indonesia so we require you to have a good ability in expressing yourself in Thai and English.

**Benefits**

We are a small entrepreneurial business with big ambitions which work in a creative and flat hierarchy environment. Our nature is collaborative and we embrace a "roll-up-your-sleeve" mentality. At Giant Pumpkin we offer:

- Paid Time Off
- Work From Home policy
- Training & Development
- Performance Bonus

Our client's business is chemical and main plastic.

**Responsibilities**
- Supporting sales activities for the responsibility of Syteline, CRM, Power BI (or any company's software) operation.
- Setting up customer & item codes.
- Reviewing sales orders and input data to the system.
- Providing “Order Verification” to the plant and customer.
- Issuing “Proforma Invoice” for the shipments from overseas and for pre-payment customers.
- Preparing data for accounts receivable and following up with clients.
- Controlling orders release and update orders backlog.
- Responding to general customer questions.
- Receiving and processing orders from customers.
- Receiving and processing order changes from customers or the manufacturing.
- Being proficient with Syteline order entry and customer service modules.
- Acting as a conduit between customers and the plants to meet the needs of both.
- Meeting agreed-upon deadlines with both internal and external customers.
- Effectively documenting all work/files that need to be accessible to teammates and other groups at the company (like finance or engineering).
- Working with other internal company teams as applicable and assisting where necessary to find solutions to issues that arise.
- Handling domestic and export shipments.
- Getting freight quotations from freight forwarders.
- Coordinating for shipment schedule booking (for export) and shipment pick up (for domestic).
- Providing shipping documents to the forwarder for export shipments.
- Dispatching shipping documents to customers.
- Supporting the sales team regarding communication with the customers and able to provide general information about the company's business and products.
- Handling other activities as directed by the Sales manager and Office Manager.

**Qualifications**
- 28 - 35 years old.
- Bachelor’s degree.
- Have experience in CS import/export at least 3 years.
- Good command of English.
- Service mind skill.

**Benefits**
- Bonus
- AIA Health Insurance.
- Annual Check-up (after passing 1 year).
- Provident Fund 4% (after passing 1 year).
- Award after working 5, 10, 15 years.

BKK French Touch is a group of start-up companies providing mainly event organization services in Bangkok, but not only! Our goal is to offer new original event activities, equipment and services to expatriates and Thai nationals living in Thailand.

Besides being leader in team building and corporate event organization, treasure hunts and adventure tours in Bangkok, Kids birthday parties, school outings, boat parties, close protection, original vehicles rentals, food catering services, bachelor parties organization, and Virtual Reality based events, we also own the only party bus and both Stretch Limousines available in Thailand.

**หน้าที่ความรับผิดชอบ**:
Responsiblities:
CUSTOMER SERVICE POSITION IN EVENT ORGANIZATION COMPANY (THAI NATIONALS ONLY)
BKK French Touch is looking for a full time assistant (THAI NATIONALS ONLY) in the framework of its development. Our group is offering the following services in Bangkok:



Main missions:

- Arrange meetings
- Phone follow up
- Client follow up on whatsapp
- Scooter rental Customer service
- Data base updates
- Daily tasks
- Coordination of events
- Animation of events
- Admin and legal processes

Work from Monday to Saturday from 9.30am to 6pm
If you are customer oriented with an international set of mind, please send your resume with**คุณสมบัติ**:

- Profile required:
- Professional language skills in English and Thai
- Flexible and organized person
- Experience in international environment
- Friendly and customer oriented personality
- Can drive a scooter in Bangkok
- Can commit for the long term
- No degree needed
- Trustfully person

**สวัสดิการ**:

- Salary : 15,000 to 18,000thb / month + Commissions**สมัครงานติดต่อ***:

- Benjamin Conrazier
- Director Manager
- Tel : +66 91 050 1408

**Job Purposes**:
Provide service, and build relationship with customers in branch following the standard to satisfy customers

**Key Roles and Responsibilities**:

- Provide service, advice, and problem solving for customers in branch to satisfy customers
- Coordinate with internal and external branch to provide customer service effectively
- Perform along with department operations, such as payment service and gift card distribution to satisfy customer needs
- Keep up to date with information about sales promotion to provide information to customers accurately
- Maintain equipment and facilities around customer service counter to be in good condition and ready for use

**Qualifications**:

- Bachelor’s Degree in related field
- Minimum of 0-3 years of responsible experience in related field
- Have English communication skills
- Have good personality and dress politely
- Be responsible and patient
- Have communications skills
- Be clever and able to solve problems immediately
- Have service mind and good human relations

**Additional Information**:
*สนใจสมัครส่ง Resume มาที่*
*Mobile/Line: *

Company Description

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

**Job Description**:

- Able to think fast, find answers, and respond quickly to customers’ concern, issues and questions, all with a polite, empathic, and professional and manner.
- Excellent customer care and focus, ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
- Recommend possible hotels to meet the customs’ needs
- Ability to learn and follow all customer service procedures and policies.
- Refer issue and questions to managers if necessary
- Take personal responsibility for driving up selling and cross selling
- Strive to meet and go above personal and team targets, and goals.
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes.
- Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
- Able to close sell, up-sell and cross-sell on transient business.
- Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
- Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
- Able to gather information of group and/or event inquiry with necessary steps.
- Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
- Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
- Ensure compliance to all security and safety standards on everyday basis.
- Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy

**Qualifications**:

- College degree in hotel management.
- Previous experience in customer support, client services, sales or a related filed
- Able to concentrate on multiple problems at once
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Customer-focused for positive customer experience and resolution
- Familiar with the software used to connect with customers and gather their information
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Excellent time management and prioritization skills
- Familiar with the hotel operations available technology and all distribution channels.
- Understand the dynamics of regional & local markets and local competitors.

**#BeMore**

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards

**What is your mission?**
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

**Who are we looking for?**
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.

**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.