28 Technical Support Leader jobs in Thailand
Technical Support & Success Manager
Posted today
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Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!
**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.
**Your day-to-day responsibilities**:
- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch
**Your ideal profile**:
- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:
- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed
**What's in it for you**:
**Not ready to apply?**
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In-Store Visibility Design Support Manager
Posted 9 days ago
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Location: Thailand
MAIN RESPONSIBILITIES:
Briefing & Project Planning
- Collaborate with marketing and sales teams to receive campaign briefs and define project objectives.- Analyze customer/shopper insights to develop in-store visibility strategies aligned with brand goals.
Concept Development & Design- Create design concepts and develop POSM (Point of Sale Materials) such as shelf talkers, wobblers, standees, product glorifiers, etc.- Work with designers to produce mock-ups, 3D renderings, and layout proposals.
Presentation & Approval
- Present design proposals and visibility plans to internal stakeholders or clients for approval.- Refine creative assets based on feedback and ensure alignment with brand guidelines.
Production & Installation Supervision
- Source and coordinate with suppliers for production of approved materials.- Monitor production quality and ensure timely delivery and in-store installation.- Conduct site visits to ensure proper setup and branding consistency.
Budget Management
- Manage project budgets and track spending to ensure cost efficiency.- Review and approve quotations, negotiate costs with vendors when necessary.
Post-Execution Reporting & Optimization
- Collect post-implementation data, including store photos and feedback.- Prepare post-campaign reports with performance analysis and improvement recommendations.- Identify areas for process improvement and share best practices for future campaigns.
EXPERIENCE AND QUALIFICATIONS:
- Bachelor's Degree in a business-related field- 1-2 years experience working in media design- Good knowledge of basic technology and basic programs- Good at storytelling, presentations and price negotiations- Knowledge of Photoshop, Illustrator and VR Programs is a plus
SOFTWARE SKILLS:
- Photoshop - Illustrator- SketchUp- SketchUp Layout- Auto cad- Microsoft Office
Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:
Customer Support Manager - Cfg Total Homecare
Posted today
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- Sales budgeting and activity planning to achieve sales target
- Explore and analyze market opportunity, Sales historical data review
- Sales data analysis for promotion and sales performance evaluation
- Coordinate with PC team in in store activation and Promotion support
- Customer site visit for business opportunity exploration
Customer Support Manager - Central Food Wholesales
Posted today
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Location: Thailand
Key Accountabilities:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence- Fully understand of Category review
- Category strategy
Skills/Competencies:
- Selling- Negotiation- Executional Excellence- Customer Relationship Management
Qualifications:
- Bachelor's degree or higher in any field- Minimum 5 years working experience in Modern Trade Key Account/ Customer Management/ Account Management or Sales Management or Direct Makro experience is advantage.- Fluent in English communication both spoken & written.- Good analysis skill- Good computer skills e.g. Excel, PowerPoint, Word- Good interpersonal skill.
Home Care TH Formulation Development Support Manager
Posted 3 days ago
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Based in Minburi, Thailand
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
Main Responsibilities
This role is responsible for the development of Home Care formulations that delight consumers and use the best of Unilever Science and technology toolboxes:
+ Responsible for developing products and conduct technical scoping across functional teams such as Marketing, Supply Chain, Global Team, Finance etc.
+ Formulation development on time delivery of new product innovations, sustainability, compliance and cost savings programme
+ Be HC GA representative in R&D in network meetings for both local and global teams meeting
+ Plan and conduct lab validation, preparation of product samples, and stability test as required and prepare reports with the data
+ Assist in project risk assessment and decision making
+ Complete technical transfer technical dockets, formulation specification finalization into system
+ Work with consumer insights team and packaging teams to assist in the development of relevant claims and packaging
+ To understand Unilever Policy, Code of Conduct and keep confidentiality of all Unilever's confidential document
Candidate Criteria
Skills & Competencies
+ Bachelor/ master's degree in science (chemistry / cosmetic science) or Engineering or equivalent experience in capability field.
+ 2-6 years of experience in product development is desirable
+ Personally enjoys beauty products and communication, and is social media savvy
+ Excellent oral and written communication skills, and solid presentation skills in English preferred
+ Keep abreast of the current trend in beauty and personal care areas
+ Demonstrates natural curiosity for consumer and shopper, competitor actions. Brings insights into project team and takes actions on them.
+ Practical experience in Laboratory environments or Factory Processing is desirable.
+ Excellent team working skills and be able to work under pressure/complexity.
+ Has a good knowledge of data/digital and exploit tools effectively to manage Data, Information & Knowledge effectively. Transform data into insight / actions.
+ Ability to work in a multi-cultural environment.
Leadership
+ You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
+ As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Research & Development
Job Type: Full time
Industry:
Csp Support Manager - Hair Clear Men & Tsm - Cj &
Posted today
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Location: Thailand
Job Scope:
The role is responsible for developing and leading thought leadership and category growth for the Beauty & Well-being business with integration of shopper, customer, and channel insights, and deployment of customer facing category strategies.
Job Objectives:
- Create category strategy development & guideline, focusing on pack & place.- Analyze EPOS sales data, consumer & shopper insight to identify opportunities in maximizing business across existing and new channels.- Co-Developed innovation launch pack with marketing team since campaign development, financial P&L, channels & activation plan, pack, price, promotion suggestions- Ensure On time in full (OTIF) NPD launch into market with readiness in all touchpoints e.g. POSM management, sufficient pipeline volumes planning, on time promotional calendar- Provide promotion guideline and rules based on learning from post-evaluation and deliver category objectives.- Coordinate with cross-functions to implement category plan across channels.- Evaluate and review implemented marketing activities for developing future plan.- Ensure Brand standards for channels are adhered to. E.g. consistent use of brand key visuals, customer activation themes aligned with brand activation- Ability to collaborate across multiple teams and functions including CD, Marketing, Supply Chain and Finance.- Develop medium to long term category & channel growth plan utilizing market data to frame +1 Year strategy through Go-to-Market plan (GTM)
Qualifications:
- Bachelor’s or master’s degree in job related field.- At least 5 years of trade marketing, category analyst and FMCG environment experiences.- Experience in beauty industry/company/channel is a plus.-
- Ability to analyze large amounts of data.- Excellent in English and Thai.- Good in presentation and negotiation.
Support Office Manager - Stock Management
Posted today
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Responsible for continual improvement of stock.
StoreLine system / RPM / RMS / RMR.
Key Responsibility.
Responsible for continual improvement of stock-related routines in stores i.e. stock receiving, delivery turnaround time, warehousing, stock control, replenishment, planogram compliance and stock clearance. The main objective is to ensure product availability, stock accuracy and rights.
tock level in stores.Analyze and define issues in current processes working closely with related functions i.e. operations, Supply Chain, Distribution Center, Commercial and IT.
Co-ordinate with related functions to develop solutions to improve or streamline the processes.
Lead trials, measure results, and effectively rollout solutions to stores.
Work closely with stores to ensure store routine compliances.
Develop performance metrics for measurement, comparison, or evaluation of stock level.
Lead all IT initiatives to improve the process and reduce workload managing stock in store.
Qualifications.
Bachelors Degree in related field.
Have experience 3-5 years in Stock Inventory / SRD / Supply Chain / Merchandise.
Communication skills.
Good at Data Analysis.
Presentation skills.
Good service mind.
MS office (Word, Excel, Power Point).
StoreLine system / RPM / RMS / RMR.
Lotus's.
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
**Job skills required**: Excel, Compliance
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Manager - Business Support, Facilities & Administration
Posted 15 days ago
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TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and onLinkedIn, ( Facebook, WeChat, ( Instagram andX (formerlyTwitter). ( Our core values are **integrity, accountability, inclusion, innovation and teamwork** .
**Job Overview**
As **_Facilities Manager_** **,** you will lead and manage our plant expansion in Lamphun, Thailand and/or any other location the management decides best fit. The role will work closely with various internal / external stakeholders and contribute to TE's growth
**Roles & Responsibilities**
+ Manages, coordinates, and oversees various functions for the facilities organization including maintenance and alteration of office, manufacturing, canteen, suppliers and vendor Management, warehouse, truck yards, parking, and landscaped areas and equipment, as well as layout, arrangement, and housekeeping of the aforementioned facilities.
+ May coordinate, manage, and direct the design, planning, construction, maintenance and alteration of building structures, equipment, machinery, - and other facilities infrastructures.
+ Controls inter- building communication installations and maintenance.
+ Supervises maintenance and alteration of all areas and equipment within the building(s), as well as layouts, arrangements, and housekeeping of all facilities.
+ Analyses and standardizes various facilities procedures to improve efficiencies.
+ Determines work procedures, prepares work schedules, and expedites workflow.
+ Assigns duties for subordinates and examines work for conformance to policies and procedures.
+ Coordinates purchase orders within budget guidelines and files monthly reports to accounting, corporate, and/or facilities management
+ Inspects plant and evaluates use of space and facilities.
+ Analyzes firm's HVAC systems, computer network wiring, lighting and other factors.
+ Plans, budgets and schedules various regional facilities modifications including cost estimates, bid sheets, layouts and contracts for construction and acquisitions.
+ Performs audits to support facility planning.
+ Develops long range plans, conceptual designs and capital outlay requirements and documentation for various facilities.
+ Formulates and coordinates program specifications, requirements for proposals and contracts and associated documents.
+ Acts as liaison to public utility, environmental and energy agencies.
+ Inspects construction and installation progress to ensure conformance to established specifications.
+ Reviews real estate contracts for compliance with government specifications and suitability for occupancy.
+ Oversees the coordination of building space allocation, layout and communication services.
+ Oversees and directs maintenance personnel and workers engaged in facility equipment installation, facilities equipment repair and preventive maintenance.
+ Oversees development and updating of the Disaster Recovery Plan and ensures site readiness.
+ Oversees facilities safety and training programs, first aid and First Responder program, Hazmat, Lock-out/Tag-out, chemical handling safety, MSDS data sheets, compliance to OSHA regulations.
+ Oversees contracted cleaning services.
+ Completes corporate, governmental and site reporting.
**What your background should look like**
+ University degree or equivalent level of qualification. Qualified / certification in Safety, health, environmental, chemical, mechanical or related technical discipline is an plus;
+ Minimum 10+ years of relevant experience in large manufacturing / plant set up
+ Last 5+ years' experience in a managerial level with good leadership skills in manufacturing / plant set u
**Personal Attributes & Competencies**
+ Strong demonstrated communication, negotiation, influencing, collaboration and team building skills.
+ Demonstrated ability in conducting drills and inspections of all aspects of safety, facilities, canteen, infrastructure and real estate
**Competencies**
SET : Strategy, Execution, Talent (for managers)
Location:
Lamphun, 51, TH, 51000
City: Lamphun
State: 51
Country/Region: TH
Travel: 10% to 25%
Requisition ID: 139102
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Chemist - Technical Support
Posted today
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**Job Highlights**:
- Polymer Science / Chemistry
Technical Support
Latex Compound, Glove Dipping
Conduct PDCA to go forward smoothly and complete on schedule/ Good idea for improve quality of existing product and also to develop a new product. Support the technical data to customer / solve the customer's problem / understand customer requirement/market trend and can transfer to technical improvement as the customer needed.
**Responsibilities**
- Technical problem-solving at customer place and conduct in-house experiment to improve product upon the customer.
- Have the good problem-solving capability to improve the quality of the existing product as well as to develop a new product.
- Support technical/marketing information as customer request ( and conduct experiment if necessary) and understand customer requirement/market.
- Plan, check, control all related experiments and processes with safety awareness to let PDCA go forward smoothly and complete on schedule.
- Collect, conclude and analyze results to let PDCA go well and report/discuss with Technical support and Development Division Manager complete on schedule.
**Qualifications**
- Bachelor's / Master's degree in Chemistry / Polymer Science and technology-related field.
- Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
- Good command in English : Toeic score 550 and above
- Background in Latex, Compound, and Glove dipping.
- Strong problem solving, technical skills.
- Strong English in written and verbal communication.
- Communicate customer and prospect product pain points to appropriate departments.
- Handle technical specifications to serve customer requirements.
- Able to travel to upcountry.
Facilities Technical Support 1
Posted 25 days ago
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Job Description
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.