234 Technical Support Leader jobs in Thailand

Team Leadership and Management

• Recruit, hire, and train application support staff, fostering a positive and collaborative team environment.
• Set clear performance goals and expectations for the support team, ensuring they deliver quality service efficiently.
• Delegate tasks and prioritize workloads based on urgency and team member expertise.
• Provide ongoing coaching and mentorship to develop the technical skills and problem-solving abilities of junior and senior staff.

Process Improvement and Optimization

• Analyze trends in user issues and support tickets to identify areas for improvement in troubleshooting procedures or knowledge base content.
• Implement new tools, technologies, or workflows to streamline support processes and enhance efficiency.
• Develop and maintain a comprehensive knowledge base with solutions to common problems and application features.
• Monitor key performance indicators (KPIs) such as First Contact Resolution (FCR) rate and Average Resolution time to measure team effectiveness and identify areas for improvement.

Communication and Collaboration

• Act as a liaison between application support, development teams, and other departments within the organization.
• Clearly communicate user issues, bugs, and feedback to development teams, ensuring their understanding of user needs.
• Work collaboratively with developers to find solutions for reported issues and implement bug fixes in future updates.
• Keep stakeholders informed about application support operations, performance metrics, and any critical issues that might impact users.

Strategic Planning and Resource Management

• Develop yearly strategies for the application support team, considering future needs and potential application growth.
• Manage the application support resource, allocating resources effectively for tools, training, and potential technology upgrades.
• Stay updated on industry best practices and emerging technologies relevant to application support to ensure the team's continuous improvement.

Customer Focus and Service Excellence

• Ensure the application support team prioritizes user satisfaction by providing timely, courteous, and effective assistance.
• Develop, Implement, Review, and Improve service level agreements (SLAs) that define expected response times and resolution targets with the Business Development team.
• Track user feedback and satisfaction metrics to identify areas for improvement in the overall support experience.

• Bachelor's Degree or higher in Computer Engineering, Computer Science or related fields.
• At least 10 years of experience in application support, software development, QA, DevOps, or related roles is preferable.
• Experienced in leading and motivating a team of support professionals, delegate tasks effectively, and provide mentorship.
• Strong problem investigation and troubleshooting skills
• Hand-on experience with Unix/Linux or Cloud Platform
• Very good knowledge in web application development technology both Frontend and Backend
• Experienced in using system and application monitoring tools like Prometheus, Nagios or App Manager is nice to have
• Hand-on experience in identifying and implementing process improvements to enhance efficiency and customer satisfaction.
• Excellent written and verbal communication skills to interact with customers, team members, and management.
• Ability to communicate in English (reading/writing/speaking) at Business Level is a Must
• Mature; self-motivated; able to work independently
• Able to take on-call rotation during off-office hours and work over-time during weekends (if needed)
• Able to work under pressure with a good emotional excellence skill

Salary: Attractive

Additional Benefits: Competitive Bonus, Company Car & Fleet Card, Training abroad

Company Profile

Monroe Consulting Group is recruiting on behalf of a global leader in industrial equipment technology, specializing in the design, manufacturing, and servicing of industrial equipment and systems. Serving industries such as food processing, pharmaceuticals, semiconductors, and chemicals, the company provides tailored solutions, backed by strong technical support and after-sales service.

Job Summary

We are seeking a hands-on and technically proficient Technical Service and Support Manager to lead service and maintenance operations in Thailand. This role is ideal for a mechanically inclined leader with a strong background in industrial equipment maintenance, team supervision, and customer service excellence.

Job Responsibilities

• Oversee daily operations of the workshop and technical support activities, ensuring timely and high-quality service delivery
• Lead and mentor a team of technicians and service staffs, fostering a culture of safety and accountability
• Manage service schedules, job assignments, and resource planning to meet customer expectations
• Ensure compliance with company standards, safety protocols, and technical procedures
• Liaise with clients to understand service needs and provide technical support when required
• Monitor inventory levels, spare parts usage, and workshop tools to maintain operational readiness
• Support continuous improvement initiatives and contribute to service process optimization

Job Requirements

• Proven experiences in technical support or service management, preferably in industrial equipment or rotating machinery
• Strong leadership and team coordination skills
• Solid understanding of mechanical systems, diagnostics, and repair procedures
• Familiarity with safety standards and maintenance documentation
• Good communication skills in Thai and English

INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF

The Franchise Support Manager plays a key role in ensuring operational excellence, brand compliance, and business success for Anytime Fitness franchisees in Thailand. This role involves coaching franchisees, driving business growth, and maintaining high standards in club operations.

As the primary support contact for franchisees, this position requires strong leadership, business acumen, and communication skills to effectively guide and influence club owners. It is an onsite role that requires regular club visits and hands-on support to ensure franchisees uphold Anytime Fitness brand standards and operational efficiency.

• Ensure all Anytime Fitness clubs maintain operational and brand standards of excellence as determined by Anytime Fitness Asia to protect the brand and ensure member satisfaction.
• Conduct regular club visits, audits, and quality assurance checks to ensure consistent brand compliance and operational performance.
• When onsite visits are not possible, provide remote support and monitoring to track club performance and offer timely guidance.
• Assist franchisees during fit-out, presale, and opening phases, ensuring all operational standards and timelines are met.
• Maintain up-to-date knowledge of operational systems, tools, and procedures used by franchisees to manage their clubs effectively.

• Serve as the main liaison between franchisees and the Anytime Fitness Asia regional team.
• Coach franchisees and their staff on sales, marketing, and member retention strategies to drive performance and profitability.
• Support franchisees in building a strong club culture and member experience aligned with Anytime Fitness values.
• Provide constructive feedback, action plans, and follow-ups to ensure execution and measurable progress.

• Deliver onboarding training for new franchisees and club staff, ensuring readiness for launch and sustained operations.
• Provide ongoing training and workshops covering sales, marketing, member experience, and operational efficiency.
• Evaluate training needs based on club data, feedback, and visit findings, and deliver appropriate programs accordingly.
• Facilitate and support official Anytime Fitness Asia training programs, including Vitals, Purple Standards, and Conferences.
• Ensure franchisees continually develop their leadership, operational, and customer service capabilities.

• Develop and submit a monthly club visit schedule at least seven (7) days before the start of each month.
• Maintain detailed records of all franchisee engagements, including support provided, challenges observed, and outcomes achieved.
• Submit detailed post-visit reports summarizing findings, agreed action plans, responsible parties, and follow-up timelines.
• Track and report on each club's growth progress, identifying performance gaps and opportunities for improvement.
• Utilize and update official support tools (e.g., Club Opportunity Report, COR Action Plan, Scorecard, Franchise Journey, Phase Program).

• Maintain open and effective communication with franchisees and internal AFA departments.
• Collaborate cross-functionally to resolve issues, share best practices, and align initiatives that impact franchise performance.
• Provide timely feedback and updates to the Regional Director of Operations and other relevant stakeholders.

• Regularly travel across Thailand to visit clubs and support franchise operations.
• Provide in-person coaching and training where required, and attend regional meetings or development sessions as directed.

Minimum Qualifications

• Bachelor's degree in Business Management, Marketing, or related discipline.
• Minimum 5 years of experience in business operations, preferably within the fitness or franchise industry.
• Proven leadership, coaching, and people management skills.
• Strong analytical and problem-solving abilities with the capacity to interpret club data and take corrective action.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work onsite and travel across Thailand as required.
• Legally eligible to work in Thailand.

Preferred Qualifications

• Experience managing multiple franchise locations.
• Strong understanding of fitness industry trends and operational best practices.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

All employees of Anytime Fitness and its related entities are expected to:

• Support and uphold the Anytime Fitness mission and values.
• Adhere to all company policies and procedures.
• Demonstrate professionalism, service orientation, and teamwork in all interactions.

Safety Responsibilities

• Comply with all company safety policies and procedures.
• Use all required safety devices and personal protective equipment.
• Report accidents, injuries, or unsafe conditions to a supervisor immediately.
• Participate in safety training, inspections, and improvement initiatives.
• Contribute proactively to hazard prevention and workplace safety practices.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  The utility and facility engineer reports to Central Engineer Lead and is responsible for premises maintenance activities, for all operations of the central utilities and manufacturing utilities.

Main Responsibilities

UTILITY

• Implementation of autonomous maintenance and planned maintenance activities for central utility plants (Boiler, Air Compressor, Ammonia refrigeration, Chilled plant, Water Treatment Plant, Effluent Treatment plant, Fire Hydrant distribution system, etc.) and plant utilities (Cooling towers, Vacuum system, chilled water, effluent transfer operation, etc.). And periodic monitoring / review programs for health check of the implemented operations,

• To achieve " zero production stoppages" due to machine breakdowns

• To optimize repair & maintenance expenditure
• To increase machine reliability
• To increase knowledge of technicians and plant operators
• Implementation of safety standards through implementation of process, equipment and behavioural safety protocols for the utility plants in line with Unilever guidelines and local legislations for full compliance leading to safer working place. Educate the entire Unity operator and technical team through continuous engagement for better understanding and knowledge improvement leading to behavioural culture change.
• Responsible for skill gap analysis of Utility engineering operators and technicians, conducting training programs for upgrading knowledge / skills on utility management and plant safety aspects as per the department training execution plan.
• Implementation for new projects (refurbishment, modifications, new installations) in the Utility department without any SHE and quality incident within agreed budget and agreed time plan.
• Responsible to keep records for testing of critical safety devices in the Utility plants, periodic testing and calibration, corrective actions for identified gaps to ensure full compliance for safer working environment.
• Supplier's Standard & Quality development, ensure all handover tasks, solutions, skill & behavior, material, working process, report and safety are good and meet Unilever's standard.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles
• Ensure to manage contracted services (plant operations and maintenance work) of Utility plants in line with Unilever contract management guidelines and local legislations.

Facility

• Responsible for building maintenance activities and infrastructure facility maintenance activities (road network, storm water drains, water & sewerage distribution system, etc.). This includes all maintenance work of Minburi manufacturing site
• Responsible for safety of Premises Maintenance departments. Design, maintenance and operation of buildings and infrastructure facilities for ensuring safety, health and environmental aspects in line with Unilever SHE guidelines and local government legislations. Ensure that Plant Engineers, Subordinates and Engineering contractors are adequately trained in health, Safety and the environment according to Unilever standards, and that all engineering work carried out by them is fully compliant with these standards.
• Responsible for skill gap analysis and driving training programs for upgrading engineering knowledge / skills of factory engineering team in consultation with HR Business partner-SC and Chief Engineer.
• Supplier's Standard & Quality development, ensure all handover tasks, solutions, skill & behavior, material, working process, report and safety are good and meet Unilever's standard.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles.

Project

• Manage site utility/facility improvement projects from conceptual, cost & CAPEX/OPEX till handover as project cycle standard.
• Responsible for any business projects which related to Center Engineer and utility/facility such as site center support.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles.

Candidate Criteria

Experience & Qualification

• Must have bachelor's degree either in Mechanical, Electrical, Civil, Environmental, or Industrial Engineer
• At least 5 years of experience in utility & facility engineering scopes
• Technical Expertise – Knowledge of utilities such as Boiler, Air Compressor, Ammonia refrigeration, Chilled plant, Water Treatment Plant, Effluent Treatment plant, Fire Hydrant distribution system
• Good to have FMCG background

Job Title:
Engineering Support Manager - Utility & Facility Service
Function:
Engineering
Based in
Minburi Factory, Thailand
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The utility and facility engineer reports to Central Engineer Lead and is responsible for premises maintenance activities, for all operations of the central utilities and manufacturing utilities.

Main Responsibilities
UTILITY

• Implementation of autonomous maintenance and planned maintenance activities for central utility plants (Boiler, Air Compressor, Ammonia refrigeration, Chilled plant, Water Treatment Plant, Effluent Treatment plant, Fire Hydrant distribution system, etc.) and plant utilities (Cooling towers, Vacuum system, chilled water, effluent transfer operation, etc.). And periodic monitoring / review programs for health check of the implemented operations,

• To achieve " zero production stoppages" due to machine breakdowns

• To optimize repair & maintenance expenditure
• To increase machine reliability

• To increase knowledge of technicians and plant operators

• Implementation of safety standards through implementation of process, equipment and behavioural safety protocols for the utility plants in line with Unilever guidelines and local legislations for full compliance leading to safer working place. Educate the entire Unity operator and technical team through continuous engagement for better understanding and knowledge improvement leading to behavioural culture change.

• Responsible for skill gap analysis of Utility engineering operators and technicians, conducting training programs for upgrading knowledge / skills on utility management and plant safety aspects as per the department training execution plan.
• Implementation for new projects (refurbishment, modifications, new installations) in the Utility department without any SHE and quality incident within agreed budget and agreed time plan.
• Responsible to keep records for testing of critical safety devices in the Utility plants, periodic testing and calibration, corrective actions for identified gaps to ensure full compliance for safer working environment.
• Supplier's Standard & Quality development, ensure all handover tasks, solutions, skill & behavior, material, working process, report and safety are good and meet Unilever's standard.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles
• Ensure to manage contracted services (plant operations and maintenance work) of Utility plants in line with Unilever contract management guidelines and local legislations.

Facility

• Responsible for building maintenance activities and infrastructure facility maintenance activities (road network, storm water drains, water & sewerage distribution system, etc.). This includes all maintenance work of Minburi manufacturing site
• Responsible for safety of Premises Maintenance departments. Design, maintenance and operation of buildings and infrastructure facilities for ensuring safety, health and environmental aspects in line with Unilever SHE guidelines and local government legislations. Ensure that Plant Engineers, Subordinates and Engineering contractors are adequately trained in health, Safety and the environment according to Unilever standards, and that all engineering work carried out by them is fully compliant with these standards.
• Responsible for skill gap analysis and driving training programs for upgrading engineering knowledge / skills of factory engineering team in consultation with HR Business partner-SC and Chief Engineer.
• Supplier's Standard & Quality development, ensure all handover tasks, solutions, skill & behavior, material, working process, report and safety are good and meet Unilever's standard.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles.

Project

• Manage site utility/facility improvement projects from conceptual, cost & CAPEX/OPEX till handover as project cycle standard.
• Responsible for any business projects which related to Center Engineer and utility/facility such as site center support.
• Ensure to follow Unilever mandatory policies such as Safety, Health, Environment, Quality, Travel safety, Code of business principles.

Candidate Criteria
Experience & Qualification

• Must have bachelor's degree either in Mechanical, Electrical, Civil, Environmental, or Industrial Engineer
• At least 5 years of experience in utility & facility engineering scopes
• Technical Expertise – Knowledge of utilities such as Boiler, Air Compressor, Ammonia refrigeration, Chilled plant, Water Treatment Plant, Effluent Treatment plant, Fire Hydrant distribution system
• Good to have FMCG background

Skill

• Project Management – Ability to plan and execute utility-related projects effectively.
• Problem-Solving – Quick thinking and analytical skills to resolve technical issues.
• Communication & Collaboration – Working with cross-functional teams to ensure smooth operations.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Note:
Unilever embraces diversity and encourages applicates from all walks of life We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Job Title: Product Support Manager (Air Compressor)

Location: Domnick Hunter, Yannawa, Bangkok (Fully Onsite)

We are looking for a knowledgeable and proactive
Product Support Manager (Air Compressor)
to lead technical support efforts and drive customer satisfaction through expert product knowledge and collaboration with the sales team. This role is key in bridging the gap between technical specifications and customer needs, ensuring seamless pre- and post-sales support, and contributing to the company's sales growth.

You will serve as a subject matter expert on air compressor systems, guiding internal teams and clients alike with product demonstrations, technical advice, and specification support, all while helping to achieve sales targets.

What You Will Be Doing.

• Provide expert guidance on product specifications, applications, and solutions for air compressor systems.
• Support the sales team with technical knowledge during client engagements, presentations, and demonstrations.
• Provide product training to our Sales Engineers and Technical Sales to enhance their product knowledge and sales capabilities.
• Collaborate closely with the Sales teams to identify client needs and provide tailored technical solutions.
• Conduct site visits and consultations to understand operational requirements and recommend appropriate product solutions
• Review and approve product quotations to ensure accuracy, feasibility, and alignment with business goals, while partnering with cross-functional teams to drive efficient order processing, on-time delivery, and successful product installation
• Work with cross-functional teams to ensure smooth order processing, delivery, and installation.
• Assist with resolving technical issues, customer complaints, and post-sales support requirements.
• Maintain accurate technical documentation and support materials.
• Participate in the development and execution of marketing and sales strategies.
• Provide input for product improvement and development based on market feedback.
• Prepare and deliver regular reports, including:
• Weekly planning and visit reports
• Monthly pipeline and win-loss analysis reports
• Attend internal meetings and contribute to strategic planning and coordination.

What do I need to be successful?

• Graduated with background of Mechanical, Electrical, or related field preferred
• Minimum 3 years of experience in technical sales, product support, or a related engineering role.
• In-depth understanding of air compressor systems and their applications.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Confident in delivering technical presentations and training sessions.
• Strong English proficiency
• Good in MS Office e.g. Excel, PowerPoint, Outlook
• Ability to analyze complex problems and offer effective solutions.
• Highly organized, self-motivated, and capable of managing multiple priorities.
• High ethical standards and a strong sense of responsibility.

About Us

Join us in shaping the future of industrial air solutions—your technical expertise can make a real impact.

Domnick Hunter-RL (Thailand) Co., Ltd., (now part of RS Group plc) founded in 1993, is a trusted expert in air management systems, specializing in clean compressed air, gas generation, and water treatment solutions. We serve a wide range of industries, including electronics, food & beverage, and pharmaceuticals.

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วัตถุประสงค์ของบทบาท

ผู้จัดการฝ่ายสนับสนุนผลิตภัณฑ์ (เครื่องอัดอากาศ) มีหน้าที่นำการสนับสนุนด้านเทคนิคและสร้างความพึงพอใจให้กับลูกค้าผ่านความรู้เชิงลึกของผลิตภัณฑ์ พร้อมทั้งทำงานร่วมกับทีมขาย บทบาทนี้เป็นสะพานเชื่อมระหว่างคุณสมบัติทางเทคนิคกับความต้องการของลูกค้า เพื่อให้มั่นใจว่าการสนับสนุนทั้งก่อนและหลังการขายเป็นไปอย่างราบรื่น และมีส่วนช่วยต่อการเติบโตของยอดขาย

คุณจะเป็นผู้เชี่ยวชาญเฉพาะด้านระบบเครื่องอัดอากาศ คอยให้คำแนะนำแก่ทีมภายในและลูกค้า ทั้งการสาธิตผลิตภัณฑ์ ให้คำปรึกษาทางเทคนิค และสนับสนุนข้อมูลจำเพาะ เพื่อช่วยให้บรรลุเป้าหมายการขาย

• ความรับผิดชอบหลัก
• ให้คำปรึกษาเชิงลึกเกี่ยวกับข้อมูลจำเพาะ การใช้งาน และโซลูชันของระบบเครื่องอัดอากาศ
• สนับสนุนทีมขายด้วยความรู้ด้านเทคนิคในระหว่างการพบลูกค้า การนำเสนอ และการสาธิต
• จัดการฝึกอบรมผลิตภัณฑ์แก่ วิศวกรฝ่ายขาย และ ฝ่ายขายด้านเทคนิค เพื่อเสริมความรู้และศักยภาพการขาย
• ทำงานใกล้ชิดกับทีมขายเพื่อระบุความต้องการลูกค้าและนำเสนอวิธีแก้ปัญหาทางเทคนิคที่เหมาะสม
• ลงพื้นที่และให้คำปรึกษาเพื่อเข้าใจข้อกำหนดการใช้งาน และแนะนำโซลูชันผลิตภัณฑ์ที่เหมาะสม
• ตรวจสอบและอนุมัติใบเสนอราคา เพื่อให้ถูกต้อง เหมาะสม และสอดคล้องกับเป้าหมายธุรกิจ พร้อมทั้งทำงานร่วมกับทีมข้ามสายงานเพื่อให้การสั่งซื้อ การส่งมอบ และการติดตั้งเป็นไปอย่างราบรื่น
• สนับสนุนการแก้ปัญหาทางเทคนิค ข้อร้องเรียนของลูกค้า และการดูแลหลังการขาย
• จัดทำและดูแลเอกสารด้านเทคนิคและสื่อสนับสนุน
• เข้าร่วมการวางกลยุทธ์ด้านการตลาดและการขาย
• ให้ข้อมูลเชิงลึกเพื่อการพัฒนาผลิตภัณฑ์ตามความคิดเห็นจากตลาด
• จัดทำและนำเสนอรายงาน เช่น
• แผนงานและรายงานการเยี่ยมลูกค้าประจำสัปดาห์
• รายงาน Pipeline และการวิเคราะห์ Win-Loss ประจำเดือน
• เข้าร่วมการประชุมภายในและมีส่วนร่วมในการวางแผนกลยุทธ์

ทักษะและประสบการณ์ที่จำเป็น

• จบการศึกษาสาขาเครื่องกล ไฟฟ้า หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์อย่างน้อย 3 ปีในงาน วิศวกรขายเชิงเทคนิค, สนับสนุนผลิตภัณฑ์ หรือสายงานวิศวกรรมที่เกี่ยวข้อง
• เข้าใจเชิงลึกเกี่ยวกับระบบเครื่องอัดอากาศและการใช้งานมีทักษะด้านการบริการลูกค้า การสื่อสาร และการสร้างความสัมพันธ์ที่ยอดเยี่ยม
• มั่นใจในการนำเสนอทางเทคนิคและการจัดฝึกอบรม
• มีทักษะภาษาอังกฤษที่ดี
• ใช้งาน MS Office (Excel, PowerPoint, Outlook) ได้ดี

ทักษะและประสบการณ์ที่พึงประสงค์

• มีทักษะการวิเคราะห์ปัญหาที่ซับซ้อนและหาทางออกที่เหมาะสม
• มีความสามารถในการจัดการงานหลายอย่างในเวลาเดียวกัน ขยันและกระตือรือร้น
• มีมาตรฐานจริยธรรมสูงและความรับผิดชอบ

คุณสมบัติที่ต้องมี (ตรวจสอบได้ในขั้นตอนเสนอรับเข้าทำงาน)

• จบการศึกษาสาขาเครื่องกล ไฟฟ้า หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์อย่างน้อย 3 ปีในงานที่เกี่ยวข้องกับการขายเชิงเทคนิคหรือการสนับสนุนผลิตภัณฑ์
• มีความรู้เชิงลึกเกี่ยวกับระบบเครื่องอัดอากาศ
• มีทักษะด้านการสื่อสารและการบริการลูกค้าดีเยี่ยม
• มั่นใจในการนำเสนอและฝึกอบรมทางเทคนิค
• ใช้ภาษาอังกฤษได้ดี
• ใช้ MS Office (Excel, PowerPoint, Outlook) ได้ดี

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Requirements

To succeed in this role, you should have:

• Based in
  Phuket, Thailand
  ;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in
  Thai as a native language
  , and 
  advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

Benefits

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Company Description

getfresh is Thailand's leading healthy, fast-casual restaurant group, renowned for serving food made with the healthiest ingredients. With 19 locations across Bangkok and growing, we are committed to delivering quality and nutritious meals to our customers. As we expand, we seek dedicated professionals to join our team and contribute to our vision of promoting a healthy lifestyle.

Role Description

This is a full-time hybrid role for an Operations Support Manager, located in the Bangkok Metropolitan Area. The Operations Support Manager will oversee daily restaurant operations, including staffing, inventory management, and customer service. This role requires coordination skills to ensuring with process improvements and enhance operational efficiency.

Qualifications

• Strong organizational and time management skills
• Experience in staff management and training
• Excellent communication and interpersonal skills
• Ability to analyze and improve operational processes
• Proficiency in inventory management and logistics coordination
• Familiarity with health and safety regulations in the food industry
• Experience with customer service and conflict resolution
• Bachelor's degree in Business Administration, Operations Management, or related field
• Experience in the food and beverage industry is a plus
• Ability to work in a fast-paced, dynamic environment
• Support to Operations Manager

As the Operations Support Manager at Anytime Fitness Thailand, you are responsible for end-to-end operational support for new gym builds, renovations, relocations, and facilities management (ensuring projects are delivered on time, within budget, and per Anytime Fitness brand standards). The role emphasizes project coordination, documentation, compliance, procurement, cross-functional communication, and facility performance metrics, ensuring operational efficiency and a smooth transition from construction to daily club operations.

ROLES AND RESPONSIBLITIES

1. Project Coordination & Operations Support

• Manage end-to-end operational readiness for new builds, renovations, and relocations.
• Coordinate with contractors, vendors, and internal teams to ensure projects stay on track for timelines, budgets, and quality standards.
• Ensure brand compliance with the Anytime Fitness brand manual for design, signage, and equipment layouts.
• Oversee handover processes from landlords to contractors to operations teams for seamless opening readiness.
• Track construction milestones using Gantt charts, timelines, and project trackers.
• Monitor procurement of loose items (e.g., gym equipment, signage, furniture) and ensure on-time delivery .
• Collaborate with marketing, operations, and finance teams for pre-opening requirements and documentation readiness.

2. Facilities Management & Upkeep

• Monitor Orbit4 ticket resolution times for equipment, ACU, and general facilities issues; escalate unresolved items as needed.
• Drive improvements in member satisfaction (OSAT) scores by ensuring facilities are safe, clean, and fully operational.
• Coordinate with technicians, facility management vendors, and operations teams to ensure preventive and corrective maintenance is completed as per SLAs.

3. Documentation, Compliance & Reporting

• Maintain systematic documentation for all projects, including contracts, permits, approvals, and warranties.
• Ensure regulatory and safety compliance throughout the project and operational lifecycle.
• Prepare progress reports, approval papers, and budget tracking summaries for management.
• Track vendor payments and procurement documentation with the finance team.

4. Procurement & Vendor Management

• Support negotiation of prices and terms with contractors, vendors, and suppliers to achieve cost efficiencies.
• Ensure all equipment and fitout items are procured per approved specifications and timelines.
• Monitor vendor SLAs for quality, delivery timelines, and issue resolution.

5. Cross-Department Coordination & Site Acquisition Support

• Act as the central point of contact for operations, marketing, legal, finance, and construction teams.
• Coordinate issue escalation and resolution with internal and external stakeholders.
• Support site acquisition documentation and handover readiness for new sites .

QUALIFICATIONS:

• Bachelor's degree in Engineering, Construction Management, Business Administration, or related field.
• 3–5 years' experience in project coordination, construction management, or operations support (retail/fitness preferred).
• Strong project management, facilities management, and procurement negotiation skills.
• Proficient in MS Office and project tracking tools (Basecamp, Asana, or similar).
• Excellent organizational, communication, and cross-functional collaboration abilities.
• Knowledge of construction processes, regulatory compliance, and fitout standards.