16 Technical Support Role jobs in Thailand
Facilities Technical Support 1
Laem Chabang
Celestica
Posted 26 days ago
Job Viewed
Job Description
Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support (Phra Pradaeng)
PRTR
Posted today
Job Viewed
Job Description
PRTR IT Recruitment supports our client, a well-known leader in motor vehicle parts manufacturing.
**Job Overview**:
- Data Query 80% by Oracle.
- Support users for BU Production and end users, users will create their reports by themselves (Power BI).
- Security patch 20% - Manage Security to let local staff follow work instructions from Group in HQ France such as updating the security patch every 90 days.
- Handling database management by SQL.
- Understanding and integrating central data models in line with the business site.
- Maintaining, and supervising operations and implementations or evolution of the infrastructure and equipment (server) of the site.
- Handling technical and operational documentation is confirmed and updated.
- Handling IT maintenance.
**Qualifications**:
- Thai Nationality, 24-35 years old.
- Bachelor’s Degree in IT.
- Experience of 2-3 years in IT, Database, SQL, and Network.
- English communication (Coordinate with HQ France).
- Flexible work, able to occasionally come to the factory overtime (late hours, weekends) to solve the problem.
**Job Overview**:
- Data Query 80% by Oracle.
- Support users for BU Production and end users, users will create their reports by themselves (Power BI).
- Security patch 20% - Manage Security to let local staff follow work instructions from Group in HQ France such as updating the security patch every 90 days.
- Handling database management by SQL.
- Understanding and integrating central data models in line with the business site.
- Maintaining, and supervising operations and implementations or evolution of the infrastructure and equipment (server) of the site.
- Handling technical and operational documentation is confirmed and updated.
- Handling IT maintenance.
**Qualifications**:
- Thai Nationality, 24-35 years old.
- Bachelor’s Degree in IT.
- Experience of 2-3 years in IT, Database, SQL, and Network.
- English communication (Coordinate with HQ France).
- Flexible work, able to occasionally come to the factory overtime (late hours, weekends) to solve the problem.
This advertiser has chosen not to accept applicants from your region.
1
Service Network and Technical Support
Bangkok, Bangkok
Stanley Black and Decker
Posted 5 days ago
Job Viewed
Job Description
**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
This advertiser has chosen not to accept applicants from your region.
2
IT Officer / Technical Support (6-month Contract)
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
47961
Business
Manufacturing(Automobile)
Job Detail
IT Process part:
- Managing software license, contract
- Managing company asset
- Purchasing for IT device
- Preparing PC setup for new employees
End user support part:
- Providing daily troubleshooting for endpoint software and hardware support
- Providing basic troubleshooting for this following Cloud/Infrastructure
- O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, etc.)
- AWS (Amazon Web Services) - Active Directory, File Server
- On premised Server - Active Directory, File Server
- Network infrastructure SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
- IP Phone system on Cisco CUCM
Salary
40,000 - 45,000 (THB)
Location
Bangkok
Required work
experience
- Male only (Thai Nationality)
- Age 25 - 30 years old
- Bachelor’s Degree: Computer Engineering, Computer Science, Information Technology, or IT related
- At least 2-3 years of experiences in LAN/ Wi-Fi, WAN, Network Switch, Firewall, Router, Access Point
- Or at least 2-3 years of experiences in managing Windows Server OS, Office365, Active Directory, MDM software.
- Has a good knowledge, understanding, and skills in Computer network and servers, analyzing problem, and problem-solving.
- Good Conversational level in English communication
47961
Business
Manufacturing(Automobile)
Job Detail
IT Process part:
- Managing software license, contract
- Managing company asset
- Purchasing for IT device
- Preparing PC setup for new employees
End user support part:
- Providing daily troubleshooting for endpoint software and hardware support
- Providing basic troubleshooting for this following Cloud/Infrastructure
- O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, etc.)
- AWS (Amazon Web Services) - Active Directory, File Server
- On premised Server - Active Directory, File Server
- Network infrastructure SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
- IP Phone system on Cisco CUCM
Salary
40,000 - 45,000 (THB)
Location
Bangkok
Required work
experience
- Male only (Thai Nationality)
- Age 25 - 30 years old
- Bachelor’s Degree: Computer Engineering, Computer Science, Information Technology, or IT related
- At least 2-3 years of experiences in LAN/ Wi-Fi, WAN, Network Switch, Firewall, Router, Access Point
- Or at least 2-3 years of experiences in managing Windows Server OS, Office365, Active Directory, MDM software.
- Has a good knowledge, understanding, and skills in Computer network and servers, analyzing problem, and problem-solving.
- Good Conversational level in English communication
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Officer
Bangkok, Bangkok
Airbus
Posted today
Job Viewed
Job Description
**SUMMARY OF POSITION**
The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.
He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.
Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).
The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.
A team player who likes problem solving has good communication skills and is passionate about Aviation.
Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.
This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.
**Required Skills/Experience**:
- **Previous experience in a customer service role.**:
- **Able to work to strict deadlines.**:
- **Proven ability to multitask during high stress situations and prioritize work**:
- **Strong analytical and problem-solving skills**:
- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:
- **Strong communication skills written/verbal communication, organizational and customer service skills**:
- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:
- **A team player**:
- **Adept at using and learning new software**:
- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:
- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:
- **Understanding Crew duty and rest violations**:
- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:
- **Understand the required daily reporting and tracking of crew and aircraft**:
- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:
- **Represent and relay customer experience**:
- **Assist and support Flight Operations Solutions deployment**:
- **Optimize customer satisfaction**:
- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:
- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:
- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:
- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:
- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:
- **Develop basic knowledge on other products in the NAVBLUE suite.**:
- **Complete all training assigned.**:
- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:
- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:
- **Degree/ Diploma In Information Technology or equivalent**:
- **Min 2 years relevant experience**:
- **Good analytical and troubleshooting skills**:
- **Self-motivated, proactive, self-discipline and a service mindset**:
- **Independent, patient, and willing to learn**:
- **Ability to organize and manage multiple priorities**:
- **Good team player and able to work independently**:
- **Possess good attitude**:
- **Ability to work under pressure**:
- **Strong written/verbal communication skills in English**:
- **Experience in crew management/rostering, airline scheduling systems**:
- **Geographical/ Aeronautical Knowledge**:
- **Familiar with Google Workspace and associated programs**:
- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte
The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.
He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.
Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).
The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.
A team player who likes problem solving has good communication skills and is passionate about Aviation.
Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.
This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.
**Required Skills/Experience**:
- **Previous experience in a customer service role.**:
- **Able to work to strict deadlines.**:
- **Proven ability to multitask during high stress situations and prioritize work**:
- **Strong analytical and problem-solving skills**:
- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:
- **Strong communication skills written/verbal communication, organizational and customer service skills**:
- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:
- **A team player**:
- **Adept at using and learning new software**:
- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:
- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:
- **Understanding Crew duty and rest violations**:
- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:
- **Understand the required daily reporting and tracking of crew and aircraft**:
- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:
- **Represent and relay customer experience**:
- **Assist and support Flight Operations Solutions deployment**:
- **Optimize customer satisfaction**:
- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:
- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:
- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:
- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:
- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:
- **Develop basic knowledge on other products in the NAVBLUE suite.**:
- **Complete all training assigned.**:
- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:
- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:
- **Degree/ Diploma In Information Technology or equivalent**:
- **Min 2 years relevant experience**:
- **Good analytical and troubleshooting skills**:
- **Self-motivated, proactive, self-discipline and a service mindset**:
- **Independent, patient, and willing to learn**:
- **Ability to organize and manage multiple priorities**:
- **Good team player and able to work independently**:
- **Possess good attitude**:
- **Ability to work under pressure**:
- **Strong written/verbal communication skills in English**:
- **Experience in crew management/rostering, airline scheduling systems**:
- **Geographical/ Aeronautical Knowledge**:
- **Familiar with Google Workspace and associated programs**:
- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte
This advertiser has chosen not to accept applicants from your region.
4
Customer Support 【japanese Speaking】
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
48815
Business
Manufacturing(Automobile)
Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese
Salary
30,000 - 50,000 (THB)
Location
Bangkok
Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel
48815
Business
Manufacturing(Automobile)
Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese
Salary
30,000 - 50,000 (THB)
Location
Bangkok
Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel
This advertiser has chosen not to accept applicants from your region.
5
Customer Support sala Deang
Bangkok, Bangkok
Reeracoen Thailand
Posted today
Job Viewed
Job Description
**Industry**: Trading(Food), Trading(Other), Trading(Computer/Telecommunication), Trading(Cosmetics/Healthcare), Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors), Trading(Pharmaceutical/Medical Equipment)
- ** Job Description**:
- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.
Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.
Issue scrap proposals.
- Perform physical inventory checks.
Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:
- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:
- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:
- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.
- ** Job Description**:
- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.
Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.
Issue scrap proposals.
- Perform physical inventory checks.
Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:
- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:
- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:
- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.
This advertiser has chosen not to accept applicants from your region.
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6
Debt Collector/ Customer Support Representative
Cedar Financial
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.
**Requirements**:
- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.
Benefits & Perks:
- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling
**Salary**: ฿30,000.00 - ฿40,000.00 per month
Ability to commute/relocate:
- Thailand: Reliably commute or planning to relocate before starting work (required)
- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.
**Requirements**:
- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.
Benefits & Perks:
- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling
**Salary**: ฿30,000.00 - ฿40,000.00 per month
Ability to commute/relocate:
- Thailand: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Game Entertainment, Senior Customer Support
Bangkok, Bangkok
VNG
Posted today
Job Viewed
Job Description
Supervise day-to-day activities of customer service team
- Communicate smoothly with other teams to achieve customer support goals
- Develop plans for improvement in customer support and relationship building
- Maintain a pleasant working environment for your team, ensure the satisfaction of both customer and business partners
- Attend and follow up on invoices and outstanding issues
- Be excellent in using the necessary tools for customer support
**Yêu cầu**:
- Bachelor’s degree in Administration or related field
- At least 3 years of experience in Customer Service & Administrative Support roles
- Proficient in Microsoft Excel and Word
- Positive, highly organized, and able to multi-task
- Outstanding communication skills with all levels of personnel
- Fluent in English. Fluent in Chinese will be a plus
- Communicate smoothly with other teams to achieve customer support goals
- Develop plans for improvement in customer support and relationship building
- Maintain a pleasant working environment for your team, ensure the satisfaction of both customer and business partners
- Attend and follow up on invoices and outstanding issues
- Be excellent in using the necessary tools for customer support
**Yêu cầu**:
- Bachelor’s degree in Administration or related field
- At least 3 years of experience in Customer Service & Administrative Support roles
- Proficient in Microsoft Excel and Word
- Positive, highly organized, and able to multi-task
- Outstanding communication skills with all levels of personnel
- Fluent in English. Fluent in Chinese will be a plus
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Supervisor - Central Food
Bangkok, Bangkok
Unilever
Posted today
Job Viewed
Job Description
Job Title: Customer Support Supervisor - Central Food Wholesales
Location: Thailand
Job Scope: Customer Support Supervisor or Sales Supervisor (Modern Trade) is responsible for developing category growth for Unilever business with integration of shopper, customer, and channel insights, and deployment of customer facing category strategies.
Job Descriptions:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.- Fully understand of Category review
- Category strategy
Qualifications:
- Bachelor's degree or higher in any field- Minimum 3 years working experience in Modern Trade Key Account/ Customer Management/ Account Management or Sales Management or Direct Makro experience is advantage.- Fluent in English communication both spoken & written.- Good analysis skill.- Good computer skills e.g. Excel, PowerPoint, Word.- Good interpersonal skill.
Location: Thailand
Job Scope: Customer Support Supervisor or Sales Supervisor (Modern Trade) is responsible for developing category growth for Unilever business with integration of shopper, customer, and channel insights, and deployment of customer facing category strategies.
Job Descriptions:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.- Fully understand of Category review
- Category strategy
Qualifications:
- Bachelor's degree or higher in any field- Minimum 3 years working experience in Modern Trade Key Account/ Customer Management/ Account Management or Sales Management or Direct Makro experience is advantage.- Fluent in English communication both spoken & written.- Good analysis skill.- Good computer skills e.g. Excel, PowerPoint, Word.- Good interpersonal skill.
This advertiser has chosen not to accept applicants from your region.
9