18 Technical Support jobs in Thailand

Req ID:
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
- If you want to grow your skills and develop your career, find out more at

The Position

Technical Support Manager SW

Job Summary

Key responsibilities:
- Senior member of the South-East Asia and North Asia Ceramics sales and technical team-
- Lead self and develop the technical staff and the lab on the perimeter- Travel within the area.- Manage development projects

Project Management:
- To be an active member of the South-East Asia and North Asia Ceramics sales and technical team, visiting customers when necessary.- To coordinate with the sales & marketing team on the customer technical support- Be in charge of the new product development pipe in collaboration with the marketing/sales/production team-
- Interpret and report the findings of technical work and communicate at required levels- Understand customer challenges and pain points and be proactive in devising solutions- To ensure safe working practices are followed in accordance with company policy

JOB SPECIFICATIONS

Education and Experience:
- Bachelor / engineering qualification in materials science, industrial minerals, refractories, ceramics or ceramics related science- > 10 yrs. experience in ceramics related industry, ideally whiteware ceramics or sanitaryware manufacturer.

Knowledge, skills, abilities and other characteristics:
- Committed and autonomous.- Self-motivated, ability to lead and motivate the team.- Good command of written and spoken English- Ability to communicate and work with all levels of management & cultures.- Customer focused.- Organized and rigorous, pay attention to details.- Operational experience in production environment.- Some basic financial knowledge for project appraisal.- Budgeting / planning and execution experience.- Extended HSE knowledge.

Position Type

Full time

and

Permanent
- Only technical issues will be monitored through the below inbox:_
- PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED._
- IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws._

Technical case management responsibilities over Sales Force Dot Com (SFDC)
- Be the “go-to” person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware.
- Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers
- Bridge customer needs and requirements with our internal development and engineering team to find a solution
- Bring project specifications & technical accuracy to the discussion table
- Creation and handling of CAD drawings and documentations
- Support installations with partners’ field tech support if needed
- Have passion in always seeking for potential opportunities in the market, working closely with the local DM
- Organize meetings with VJ distributors if required, to support any further business developments
- Provide technical training to VJ channels/distributors and customers
- Participate in sales and technical meetings with partners and DM
- Create training curriculum, materials and presentations for channels/distributors
- Keep up with new VJ technologies and able to support others with those (like cameras, reject station, etc.)
- Provide strong service and technical advice to ensure partner and customer satisfactions.
- Strong continuous improvement mindset
- Willing to travel most of the working time within Thailand
- Perform any other tasks as assigned

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance

Description
- Developing client solutions with Oracle Tools such as BI Publisher Report, OTBI Report, and FR Report.
- Developing client solutions with Oracle PaaS Tools such as ODI, OICS, and JCS.
- Helping to define and influence the future technical direction for the evolution of client solutions.
- Supporting the deployment of client solutions into production.
- Works mostly independently within task guidelines established by management.
- Perform work based on defined processes and provide feedback on process improvements as appropriate.
- Cooperate with the team leader in estimation effort, developing plan/schedule, and performing tasks according to the plan.
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

**Qualifications**:

- Bachelor’s Degree or higher in Computer Science/ Engineering/ Information Technology or related fields.
- At least 1-year experience in Customize On Oracle Fusion Cloud.
- At least 2 years experience in ERP or Supply Chain Management Software Implementation such as SAP, Oracle, or Microsoft.
- Working experiences from areas of integration, report, or form developments.
- Skill/Knowledge: BI Publisher Tools, OTBI, FR Report, OICS, ODI, PL/SQL, Oracle Form, Oracle Report, JDeveloper.
- An understanding of software development best practices, and a desire to see them implemented.
- A desire to constantly learn and upskill your abilities.
- Able to deal with and handle difficult situations and work under time constraints.
- Proactive, self-motivated, systematic thinking, fast learner, and willing to contribute and work as a team.
- Positive attitude and empathy for others.
- Nice to have: experience in the Oracle Fusion Cloud.

We are seeking a service-minded Customer Support Officer to become part of our organization. As the fastest growing platform in our category, the pressure is high but so are the rewards. We are a passionate, hard-working team and we strive to enable better careers for talented professionals in Thailand.
Identifying customers' needs, clarify information, research every issue and providing professional solutions.
Explaining and guiding customers how to use company dashboard and services.
Calling to build sustainable relationships and engage customers.
Analyze performance of previous job listings on a weekly basis and coordinate with related AEs on results.
Adjust the job positions posted by clients to improve performance and to provide better results when required.
Managing incoming calls and customer service inquiries.
Generate sales leads.
Qualifications.
Bachelor's Degree in any fields.
Good command of Thai & English.
Good Communication Skills.
Having experience in customer service & sales is a plus.

**Job skills required**: English, Thai, Service-Minded

**Job skills preferred**: Sales, Outgoing Personality, Problem Solving, Good Communication Skills, Positive Thinker

**SUMMARY OF POSITION**
The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE N-Flight Planning with scope extending to additional products in line with business needs.

The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer will also at times provide training to customers on both the products and use of the support system. This training is typically provided through both webinars and on-site customer visits.

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving, has good communication skills and is passionate about Aviation.

Previous experience as a Dispatcher/Pilot/ Airport Staff or a strong Aviation background is highly recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis.

All details will be provided during the interview process.

**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Dimensions**
B. Subordinate employees: Not applicable
C. Subcontracted activities: Not applicable

**DUTIES & RESPONSIBILITIES**
- Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.
- Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.
- Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.
- Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.
- Develop basic knowledge on other products in the NAVBLUE suite.
- Complete all training assigned.
- Monitor customer satisfaction and build loyalty by providing excellent customer service.
- Ensure Quality and Health & Safety is always maintained.

**CORE JOB REQUIREMENT**

**Essential**:

- Degree/ Diploma In Information Technology or equivalent
- Good analytical and troubleshooting skills
- Self-motivated, proactive, self-discipline and a service mindset
- Independent, patient and willingness to learn
- Ability to organize and manage multiple priorities
- Good team player and able to work independently
- Possess good attitude
- Ability to work under pressure
- Strong written/verbal communication skills in English
- Working knowledge of airline operations (Dispatcher or Airline Ops role)
- Familiar with usage of a Helpdesk ticketing tool

**Desirable**:

- Min 2 year relevant experience
- Pilot license/Dispatcher experience
- Familiar with Google Workspace and associated programs

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Flight Operations Services Limited

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Customer Eng.&Technical Support&Services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**About Transferz**

Transferz operates a global marketplace for ground transportation, dedicated to travellers, travel brands, and transfer companies. Travellers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

With coverage in 150+ countries and 1.500+ airports and more than 5.000 transfer companies in the network Transferz is truly global. We have the ambition to become the market leader in ground transportation worldwide and therefore, we are looking for a Destination Manager to join our team!

As a **Customer Support Agent**, you’ll be part of the Customer Service team within the global Operations department. This department is responsible for keeping our Travellers, Travel brands, and Transfer companies happy; often you are the first line of support to help either one of them out!

**Responsibilities**:

- You provide operational support through the Transferz platform
- You are part of the global cs department and help covering our 24/7 support: morning and afternoon shifts. Fixed schedule.

**We can offer you**:

- a place where you can be yourself and grow your skills; we personalize your learning trajectory based on your desired outcome!
- a great working atmosphere with driven and ambitious peers;
- all the tools you’ll need to excel; both hardware and software;
- Flexible working hours
- An entrepreneurial environment where the sky is the limit!

You’ll work at a tech company in heart and mind but understand that technology is just a means to serve our partners and travellers. Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind.

**Qualifications**
- English B2 or superior (additional languages are a strong pre!)
- Excellent communicational skills
- A problem solving, getting things done attitude (proactive and resolute)
- Availability during weekends.

Job Title: Customer Support Manager - Makro Hair

Location: Thailand

Key Accountabilities:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.- Fully understand of Category review
- Category strategy

Professional Skills:
- Selling- Negotiation- Executional Excellence- Customer Relationship Management

Essential Qualifications:
- Bachelor's degree or higher in any field- Minimum 3 years working experience in Key account/ customer management/ account management or field sales management is advantage. Preferably selling experience with Makro.- Fluent in English communication both spoken & written.- Good analysis skill- Good computer skills e.g. Excel, PowerPoint, Word- Good interpersonal skill

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
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