3 Technology Analyst jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 26 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Senior Analyst (Technology Innovation Management)
Bangkok, Bangkok
PTT Global Chemical Plc.
Posted today
Job Viewed
Job Description
**Major Responsibilities**
1.Develop technology intelligence (manage and planing tools which leading to effective decision making to reduce risk and explore new opportunity in technology aspect ) for GC aligning with business direction to achieve business goals
2.Responsible for the technology intelligence processing and support implementation activity, oversee the below focus areas, and also provide support to related functions
3.Technology intelligence management: develop tech. Ecosystem (i.e Intelligence database, external partner management, etc.)
4.Technology intelligence processing (i.e. tech trend mornitoring, data analytic, technology landscape, etc.) via reactive and proactive workflow to support following activity
5.Technology trends, opportunities, to support business strategy development (Corporate, Upstream and Downstream).
6.To define emerging market & technology domain and align with stake holder for new exploration opportunity
7.Elaborate knowledge in technology aspect (competitiveness, emerging technology development, technology difficulty/limitation, technology risk etc.) base on stakeholders’ request
**Qualifications**
- At least Master in Engineering (i.e. Chemical engineering, Industrial engineering, Mechanical engineering, Engineering business management, etc.) Chemical Science, Material Science
- 3- year experience in Market and technology evaluation, broad, diverse experience and knowledge of major technologies
- Analytic, communication, interpersonal, and presentation
- Problem solving in a collaborative manner with engineering and cross functional team member
- Combining technical with business knowledge leading to critical business decision
- Working in volatile and dynamic environment
- 1 years in technology intelligence process is preferred.
1.Develop technology intelligence (manage and planing tools which leading to effective decision making to reduce risk and explore new opportunity in technology aspect ) for GC aligning with business direction to achieve business goals
2.Responsible for the technology intelligence processing and support implementation activity, oversee the below focus areas, and also provide support to related functions
3.Technology intelligence management: develop tech. Ecosystem (i.e Intelligence database, external partner management, etc.)
4.Technology intelligence processing (i.e. tech trend mornitoring, data analytic, technology landscape, etc.) via reactive and proactive workflow to support following activity
5.Technology trends, opportunities, to support business strategy development (Corporate, Upstream and Downstream).
6.To define emerging market & technology domain and align with stake holder for new exploration opportunity
7.Elaborate knowledge in technology aspect (competitiveness, emerging technology development, technology difficulty/limitation, technology risk etc.) base on stakeholders’ request
**Qualifications**
- At least Master in Engineering (i.e. Chemical engineering, Industrial engineering, Mechanical engineering, Engineering business management, etc.) Chemical Science, Material Science
- 3- year experience in Market and technology evaluation, broad, diverse experience and knowledge of major technologies
- Analytic, communication, interpersonal, and presentation
- Problem solving in a collaborative manner with engineering and cross functional team member
- Combining technical with business knowledge leading to critical business decision
- Working in volatile and dynamic environment
- 1 years in technology intelligence process is preferred.
This advertiser has chosen not to accept applicants from your region.
1
Technology Consulting - Technology Solution
Bangkok, Bangkok
EY
Posted today
Job Viewed
Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
To better reflect this, ‘The exceptional EY experience. It’s yours to build.’ is our new promise to our people.
**The opportunity**
EY is committed to doing its part in building a better working world. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
As a member of the Consulting team, you will work directly with the EY Business Consulting team and clients on a daily basis to plan, design, deliver and deploy solutions for our clients.
**Your key responsibilities**
Our goal is to support the client's organization as it initiates or undergoes major transformation. Our capabilities span end-to-end solution implementation services from strategy and architecture to production deployment. We provide technology-enabled programs that meet to challenges from clients.
**Skills and attributes for success**
**To qualify for the role you must have**
- Bachelor’s or master’s degree in MBA, MBE, Finance, IT, Engineering or other business-related roles
- Strong analytical thinking, with exceptional organizational skills
**Ideally, you’ll also have**
- Extensive experience in a similar role or working environment, preferably in professional services, project management, or client-facing role
**What we look for**
We currently are seeking a highly motivated individual to work on multiple client engagements, work with a wide variety of clients to deliver professional services, and lead business development activities.
**What we offer**
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
- **
Continuous learning**: You’ll develop the mindset and skills to navigate whatever comes next.
- ** Success as defined by you**: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- ** Transformative leadership**:We’ll give you the insights, coaching and confidence to be the leader the world needs.
- ** Diverse and inclusive culture**: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
**If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**
**The exceptional EY experience. It’s yours to build.**
**EY | Building a better working world**
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
To better reflect this, ‘The exceptional EY experience. It’s yours to build.’ is our new promise to our people.
**The opportunity**
EY is committed to doing its part in building a better working world. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
As a member of the Consulting team, you will work directly with the EY Business Consulting team and clients on a daily basis to plan, design, deliver and deploy solutions for our clients.
**Your key responsibilities**
Our goal is to support the client's organization as it initiates or undergoes major transformation. Our capabilities span end-to-end solution implementation services from strategy and architecture to production deployment. We provide technology-enabled programs that meet to challenges from clients.
**Skills and attributes for success**
**To qualify for the role you must have**
- Bachelor’s or master’s degree in MBA, MBE, Finance, IT, Engineering or other business-related roles
- Strong analytical thinking, with exceptional organizational skills
**Ideally, you’ll also have**
- Extensive experience in a similar role or working environment, preferably in professional services, project management, or client-facing role
**What we look for**
We currently are seeking a highly motivated individual to work on multiple client engagements, work with a wide variety of clients to deliver professional services, and lead business development activities.
**What we offer**
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
- **
Continuous learning**: You’ll develop the mindset and skills to navigate whatever comes next.
- ** Success as defined by you**: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- ** Transformative leadership**:We’ll give you the insights, coaching and confidence to be the leader the world needs.
- ** Diverse and inclusive culture**: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
**If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**
**The exceptional EY experience. It’s yours to build.**
**EY | Building a better working world**
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
This advertiser has chosen not to accept applicants from your region.
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