109 Technology Services jobs in Thailand
Technology Solutions Business Lead

Posted 23 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Director, Go-to-Market (GTM) is a leadership role, responsible for providing leadership, ideation and metric driven strategic direction for commercialization and go-to-market plans for the assigned portfolio of products, including development of comprehensive launch strategies, campaigns and processes that execute against business goals to effectively reach our target audiences and customer segments.
This role collaborates with senior leaders and takes responsibility for creating business value for clients through the company's portfolio and the successful execution of the strategy within their product portfolio or assigned geography.
The Senior Director, Go-to-Market (GTM) oversees a sales team and drives a collaborative and innovative team culture focused on strategic and operational excellence.
**Key responsibilities:**
+ Provides leadership and oversight for annual overall strategic Go-to-Market (GTM) plan in the assigned geography and/or portfolio of products.
+ Ensures go-to-market strategies for product launches and marketing programs are consistently implemented across customer segments at national, regional, and local levels.
+ Ensures the implementation and execute the translation of Go-to-Market (GTM) strategies and plans into a detailed marketing plan with clear tactics and accountabilities assigned across the core GTM team within area of responsibility.
+ Drives the translation of consumer needs into product requirements working with product management and development teams.
+ Acts as the evangelist and subject matter expert on go-to-market strategy and process in support of product launches, including planning and executing core product and new ventures product launches and merger or acquisition integration.
+ Manages customer expectations and coordinates release and installation of marketing and promotional activities at product launch.
+ Enhances product definition and positioning using competitive information, market and product analysis.
+ Drives the execution of the marketing activities for a portfolio of complex products/services through their full life cycle.
+ Develops and implements a process of go-to-market strategy and tactical execution for product launches, in collaboration with various functional areas.
+ Leads complex projects from start to finish, including timeline development, identification of cross-functional dependencies, identification of key milestones and anticipation of challenges.
+ Develops and deploys a GTM framework that provides a commercial blueprint for propositions launches.
+ Drives and facilitates market research approach, methodology and integration of findings into product marketing department driving organization's go-to-market approach.
+ Ensures the identification of opportunities to ensure customer satisfaction and retention levels are maintained at optimum levels.
+ Participates in and conduct regular business reviews to ensure compliance and governance in relation to contracted agreements with partners and alliances.
+ Manages presales opportunities and implementation of the identified projects.
+ Develops and manages the implementation of policies and procedures and operating plans aligned to global strategy that will enable the achievement of the overall GTM strategy.
+ Manage a team of managers and/or individual contributors and ensure performance goals are constantly reviewed and achieved.
+ Supports leadership in developing and executing against long-term strategic plans.
**To thrive in this role, you need to have:**
+ Strategic vision and solid execution skills.
+ Significantly vast knowledge of the business and products and services offerings.
+ Significantly vast knowledge of strategy development, market planning, scenario planning, and market modelling.
+ A combination of visionary, strategic, and pragmatic skills, encompassing both strong strategic product marketing abilities and hands-on tactical involvement.
+ Ability to develop process and implement go to market strategies through results-oriented integrated marketing programs and promotions.
+ Responsive, professional persona; establishing relationships through demonstrated ability to build trust.
+ Ability to lead and build collaborative teams through strong coaching and mentoring skills with a strong sense of accountability.
+ Ability to conduct business with a high level of ethical standards and integrity.
+ Demonstrated excellence in strategic and organizational planning, time management, and organizational skills.
+ Significantly vast drive for results through solution-oriented decision-making and customer focus.
+ Ability to manage expectations of customers with resourcefulness and composure.
+ A "can do" solution-oriented and professional demeanor that allows you to respond strategically and thoughtfully while meeting the demands of a fast-paced work environment.
+ Patience in driving change and navigating successfully within many functional areas of the business.
**Academic qualifications and certifications:**
+ Bachelor's degree in business or marketing or a related field.
+ Advanced degree such as an MBA is highly advantageous.
**Required experience:**
+ Significantly vast relevant product marketing experience with increasing responsibility of which a significant amount of this experience should include work in an IT services environment, with a successful track record of creating GTM strategies to maintain sustained competitive advantage.
+ Significantly vast experience in dealing with complexity at a global level, across multiple channels, across multiple lines of business, with regard to multiple competitors and partners, and broadly with the market as a whole.
+ Significantly vast experience in a senior product or solutions marketing leadership role, preferably in a business-to-business company growing revenues.
+ Significantly vast experience crafting product marketing solutions to vertical markets.
+ Significantly vast experience leading and managing a sales function, preferably within a global technology services organization.
+ Significantly vast related corporate, market, and business strategy experience with thorough knowledge of relevant industries.
+ Significantly vast management and business experience across functional areas and a proven track record in crafting compelling positioning and thought leadership content.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Collaboration Managed Services Engineer
Posted today
Job Viewed
Job Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
To thrive in this role, you need to have:
- A moderate knowledge of voice, video, and other collaboration modalities.
- A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre.
- A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
- Experience in managed services and using ticketing tools, preferably ServiceNow.
- The ability to communicate and work effectively across different cultures and social groups.
- An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
- Competence in planning activities and projects well in advance and adapting to changing circumstances.
- The ability to maintain a positive outlook and work well under pressure.
- Willingness to work extra hours when necessary.
- Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
- A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
- A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Collaboration Managed Services Engineer
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
To thrive in this role, you need to have:
- A moderate knowledge of voice, video, and other collaboration modalities.
- A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre.
- A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
- Experience in managed services and using ticketing tools, preferably ServiceNow.
- The ability to communicate and work effectively across different cultures and social groups.
- An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
- Competence in planning activities and projects well in advance and adapting to changing circumstances.
- The ability to maintain a positive outlook and work well under pressure.
- Willingness to work extra hours when necessary.
- Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
- A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
- A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an
email address. If you suspect any fraudulent activity, please
contact us
.
Managed Services Solutions Manager
Posted today
Job Viewed
Job Description
· Design and deliver secure, scalable cloud solutions across Azure and AWS platforms
· Lead and coordinate P1/P2 incident responses (24/7), ensuring quick resolution
· Collaborate closely with DevOps, Security, and Infra teams to resolve and prevent issues
· Own communication with internal and external stakeholders during critical incidents
· Ensure accurate incident logging, categorization, RCA documentation, and preventive actions
· Maintain architectural governance, compliance, observability, and cost optimization
· Champion best practices in IAM, monitoring, and secure infrastructure automation
Qualifications:· Bachelor's or master's degree in computer science, Engineering, or related field
· Certification (Required): Azure Solutions Architect Expert
· Certifications (Preferred): AWS / GCP / Kubernetes-related
· Experience:
· years in IT/Cloud architecture and operations
· years in cloud architecture, solution delivery, or technical presales
Technical Skills:· Deep experience with Azure and AWS, Kubernetes, and Infrastructure as Code (Terraform)
· Strong CI/CD knowledge and implementation
· Proficient in IAM, cloud security, compliance, and observability tools (e.g., Grafana, Prometheus)
· Working knowledge of ITIL or ITSM frameworks in enterprise-scale environments.
Managed Services Solutions Manager
Posted today
Job Viewed
Job Description
Lead and coordinate P1/P2 incident responses (24/7), ensuring quick resolution.
Collaborate closely with DevOps, Security, and Infra teams to resolve and prevent issues.
Own communication with internal and external stakeholders during critical incidents.
Ensure accurate incident logging, categorization, RCA documentation, and preventive actions.
Maintain architectural governance, compliance, observability, and cost optimization.
Champion best practices in IAM, monitoring, and secure infrastructure automation.
Bachelor s or master s degree in computer science, Engineering, or related field.
Certification (Required): Azure Solutions Architect Expert.
Certifications (Preferred): AWS / GCP / Kubernetes-related.
10+ years in IT/Cloud architecture and operations.
5+ years in cloud architecture, solution delivery, or technical presales.
Deep experience with Azure and AWS, Kubernetes, and Infrastructure as Code (Terraform).
Strong CI/CD knowledge and implementation.
Proficient in IAM, cloud security, compliance, and observability tools (e.g., Grafana, Prometheus).
Working knowledge of ITIL or ITSM frameworks in enterprise-scale environments.
Collaboration Managed Services Engineer
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
To thrive in this role, you need to have:
- A moderate knowledge of voice, video, and other collaboration modalities.
- A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre.
- A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
- Experience in managed services and using ticketing tools, preferably ServiceNow.
- The ability to communicate and work effectively across different cultures and social groups.
- An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
- Competence in planning activities and projects well in advance and adapting to changing circumstances.
- The ability to maintain a positive outlook and work well under pressure.
- Willingness to work extra hours when necessary.
- Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
- A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
- A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.
Cloud Managed Services Engineer
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
What You'll Be Doing
Key Responsibilities:
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
Required Experience:
- Entry-level experience or completion of the relevant intern program.
- Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Collaboration Managed Services Engineer
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
To thrive in this role, you need to have:
- A moderate knowledge of voice, video, and other collaboration modalities.
- A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre.
- A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
- Experience in managed services and using ticketing tools, preferably ServiceNow.
- The ability to communicate and work effectively across different cultures and social groups.
- An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
- Competence in planning activities and projects well in advance and adapting to changing circumstances.
- The ability to maintain a positive outlook and work well under pressure.
- Willingness to work extra hours when necessary.
- Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
- A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
- A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .
Manager, Managed Services Client Delivery
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Additional Career Level Description:
Knowledge and application:
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Receives objective based assignments and determines resources to meet schedules and goals.
Problem solving:
- Follows processes and operational policies in selecting methods and techniques for obtaining solutions often with insufficient information.
- Implementation of solutions often requires a longer-term view taking multiple perspectives into consideration.
Interaction:
- Effectively communicates and presents results and recommendations across discipline, advising diverse stakeholders on complex matters.
- Partners with key contacts outside own area of expertise and other external stakeholders.
- Provides guidance to subordinates within the latitude of established company policies.
Impact:
- Develops and manages operational plans to deliver tactical results and focus team on medium term goals.
- Mistakes or failure to achieve results will add to costs and may have up to a one-year impact; Decisions impact others in the immediate team and influences methods and techniques.
Accountability:
- Accountable for meeting short-term to medium targets across discipline, providing guidance to subordinates within the latitude of established company policies.
- Develops and manages operational initiatives to deliver tactical results.
- Provides input into the budgeting process.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an
email address. If you suspect any fraudulent activity, please
contact us
.
Manager, Managed Services Client Delivery
Posted today
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Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Additional Career Level Description:
Knowledge and application:
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Receives objective based assignments and determines resources to meet schedules and goals.
Problem solving:
- Follows processes and operational policies in selecting methods and techniques for obtaining solutions often with insufficient information.
- Implementation of solutions often requires a longer-term view taking multiple perspectives into consideration.
Interaction:
- Effectively communicates and presents results and recommendations across discipline, advising diverse stakeholders on complex matters.
- Partners with key contacts outside own area of expertise and other external stakeholders.
- Provides guidance to subordinates within the latitude of established company policies.
Impact:
- Develops and manages operational plans to deliver tactical results and focus team on medium term goals.
- Mistakes or failure to achieve results will add to costs and may have up to a one-year impact; Decisions impact others in the immediate team and influences methods and techniques.
Accountability:
- Accountable for meeting short-term to medium targets across discipline, providing guidance to subordinates within the latitude of established company policies.
- Develops and manages operational initiatives to deliver tactical results.
- Provides input into the budgeting process.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .