1,605 Trainee Supervisor jobs in Thailand

Job Summary

We are seeking an enthusiastic and experienced
Trainer
to join our BPO team. The Trainer will be responsible for developing, delivering, and evaluating training programs that enhance the knowledge, skills, and performance of new hires and existing employees. This role plays a critical part in ensuring agents are equipped to provide excellent customer service, meet performance goals, and comply with organizational standards.

Key Responsibilities

• Conduct
  New Hire Training (NHT)
  on product knowledge, customer service, communication skills, and process workflows.
• Deliver
  refresher training
  to improve agent performance and address skill/knowledge gaps.
• Develop, update, and maintain training materials, manuals, and assessments.
• Facilitate
  soft skills, voice & accent, and cultural sensitivity training
  as needed.
• Use interactive methods to engage learners and enhance retention.
• Monitor and evaluate trainees' progress through assessments, quizzes, and roleplays.
• Provide constructive feedback and coaching to trainees for performance improvement.
• Collaborate with Operations, Quality, and HR teams to identify training needs and design effective learning solutions.
• Track training effectiveness through metrics such as post-training performance, CSAT, and productivity improvements.
• Maintain training records, reports, and documentation for compliance and auditing.

Requirements

• Bachelor's degree or equivalent experience (preferred).
• Minimum
  2–4 years of experience
  as a Trainer in the BPO/Call Center industry.
• Strong knowledge of
  customer service principles, process training, and call handling skills
  .
• Excellent
  communication, facilitation, and presentation skills
  .
• Ability to handle
  voice, chat, and email process training
  .
• Proficiency in
  MS Office tools
  and basic Learning Management Systems (LMS).
• Strong interpersonal skills and the ability to engage and motivate trainees.
• Flexibility to work in
  shifts, including nights/weekends
  , based on business needs.

Preferred Skills

• Experience with
  Voice & Accent Training
  .
• Certification in training methodologies (e.g.,
  Train-the-Trainer
  ).
• Exposure to
  performance coaching and quality improvement programs
  .
• Experience in
  multilingual or multicultural environments
  .

Position
Supervisor

Location
Map Ta Phut (TH)

Contract type
Permanent

General Description
Katoen Natie Services (Thailand) Co., Ltd. (KNS), established in September 1998, has 2 logistics centers in Map Ta Phut, Rayong: Thai Petrochemical Logistics Center (TPLC), located in the IEAT estate, and Map Ta Phut Distribution Center (MDC), located across the road of the Asia Industrial Estate. The capacity of existing facilities is 216,000 m2. KNS provides a variety of services to support the petrochemical industry with the handling of polymers and specialty chemical industry in Thailand.

Job Description

• Responsible for implementation of packing activities towards objective targets includes organizing duties for staffs
• Support special activity process as per assignment
• Checking and follow-up safety operation, quality and efficiency of works closely
• Interface and support interrelation among relevant function efficiently and correctly
• Responsible for control of machine, forklift and other facilities in good condition at all time
• Responsible for cleaning and housekeeping of operating area and warehouses
• Advice and train staff including follow-up their implementation
• Support and promote teamwork, disciplinary action, positive attitude and creative thinking
• Others task assigned by superior or entitled by an agreement

Your profile

• Bachelor degree in related fields
• 0-2 years of experience, fresh graduated are welcome
• Good knowledge of MS Office (Word, Excel, PowerPoint)
• Strong communication in both Thai and English
• Team player
• Analytical thinking and interpersonal skills
• Thai Nationality. Gender, Age, Religion: any

Required Experience
No experience needed

We offer

• 20,000 – 25,000 THB/month (included all)

• Supervisor is accountable for achieving assigned team sales targets and conducting supervisory duties that involve the coordination of activities to ensure that operational demands are catered for.

• Oversees daily store operations and leads merchandising activities to optimize sales performance.

• Expected to deal with multiple parties in the workplace, such as colleagues and external customers, as part of managing in-store operations.

• Friendly, sociable and possesses strong persuasion abilities, is able to multi-task, and is capable of interacting well with customers.

Essential Requirement

• At least 3 years relevant experience in supervisory role
• Experience in fashion retail industry preferred
• Good communication skills with the ability to speak several languages will be an advantage
• Strong passion to provide excellent customer service to customers
• Proactive, energetic and team player

Responsibilities:

• Supervise and oversee the work of construction teams, including technicians, drivers, and site workers.
• Manage task allocation, set goals, and monitor team performance to ensure alignment with project plans.
• Coordinate with Project Managers, Engineers, and Contractors to ensure smooth project execution according to schedule.
• Report progress, challenges, and recommendations to management in a timely manner.
• Inspect the quality of on-site work and provide guidance for improvements to meet required standards.
• Control and verify that construction materials comply with technical specifications.
• Provide training and reinforce compliance with workplace safety regulations to prevent accidents and hazards.
• Manage materials, tools, and equipment on-site to ensure availability for project needs.
• Assist in resolving operational issues, including technical challenges, workforce management, and safety concerns.
• Communicate project progress clearly and effectively to all stakeholders.

Qualifications:

• 2-5 years of experience in the position of Supervisor.
• Experience as a Oil & Gas industry will be special consideration.
• Proven experience working in multi-disciplinary construction teams.
• Strong knowledge of scaffolding practices, working at height, and rescue procedures
• Ability to relocate to work in upcountry areas.
• Strong leadership and problem-solving abilities with attention to detail.
• Able to inspect and prepare records of requisition and disbursement of consumable materials, equipment, and tools, with a strong understanding of equipment and tool maintenance.
• Capable of training workers on the correct and safe use of tools and equipment, as well as proper storage and maintenance.

Responsibilities:

• Work with Regional team to interpret brief from Lead Product and input on optimization tactics for campaign to meet the strategy and business goals.
• Set up campaign on platforms, ensure targets, data and creative is uploaded and objective/budget set correctly to achieve the objectives and KPIs.
• Collaborate with Agencies and Platform partner.
• Work with Optimization team to ensure high optimization quality and performance towards objectives.
• Proactively try to find new and innovative solutions for campaigns and bring ideas to the team.
• Collaborate with team to contribute to analysis, insight and next steps in all reporting.
• Deliver multiple projects from concept to completion.
• Outstanding teamwork and collaboration not only within internal team but also with other teams.

Requirements:

• Minimum 3 years working experience, with several years
• Experience in using tools and techniques
• Evidence of strong analytical skills with a goal-oriented attitude
• Natural leader personality with detail-oriented
• Handle stress easily and meeting targets
• Good at multitasking and eager to learn
• Drive to succeed with can-do attitude

Work with Regional team to interpret brief from Lead Product and input on optimization tactics for campaign to meet the strategy and business goals.

Set up campaign on platforms, ensure targets, data and creative is uploaded and objective/budget set correctly to achieve the objectives and KPIs.

Collaborate with Agencies and Platform partner.

Work with Optimization team to ensure high optimization quality and performance towards objectives.

Proactively try to find new and innovative solutions for campaigns and bring ideas to the team.

Collaborate with team to contribute to analysis, insight and next steps in all reporting.

Deliver multiple projects from concept to completion.

Outstanding teamwork and collaboration not only within internal team but also with other teams.

Minimum 3 years working experience, with several years.

Experience in using tools and techniques.

Evidence of strong analytical skills with a goal-oriented attitude.

Natural leader personality with detail-oriented.

Handle stress easily and meeting targets.

Good at multitasking and eager to learn.

Drive to succeed with can-do attitude.

Job skills required: Teamwork, Multitasking

Position:
Sales Supervisor or Sales Assistant Supervisor

Salary:
28,000 – 40,000THB +/- (Negotiable)

Location:
Bangkok (Bts Asoke)

Our client is selling electronic components for home appliance products and consumer products.

Position:
Responsibilities:

• Act as the main point of contact for two key UK customers, ensuring their needs are met and building long-term relationships.
• Procure a variety of electronic components, sourcing them for competitive prices and high quality.
• Monitor and ensure the integrity of the Bill of Materials (BOM).
• Perform PCB assembly cost calculations by obtaining component quotations and performing costing work.
• Assist in business development by supporting all export and sales obligations.
• Organize and coordinate product samples as needed.
• Handle all administrative tasks, including processing invoices, debit notes, and credit notes.
• Collaborate with other departments to ensure efficient and timely deliveries.
• Manage delivery schedules and follow up on all shipping documentation.
• Coordinate with internal support teams to streamline operations.

Qualifications:

• Must have hands-on experience with PCB assembly cost calculation and managing the Bill of Materials (BOM).
• Strong attention to accuracy and precision in all tasks.
• Excellent problem-solving skills, a high sense of responsibility, and a proactive mindset.
• Ability to effectively coordinate with overseas customers and internal teams.
• Capable of handling multiple tasks efficiently in a fast-paced environment.

Job Description

Manage people

• Ensure that safety rules for maintenance activities (such as LOTO procedure) are known & applied by its team.
• Be responsible for induction of all newcomers in his/her perimeter (temporaries included).
• Ensure the organization and scheduling of training actions so that they are aware of all the procedures, tools & standards they have to know & apply in their job.
• Ensure that his/her team is trained to Line QRQC, Maintenance QRQC, Maintenance 5 WHYs, red tags use, and that they understand what they have to do and when.
• Analyse flexibility and multi skills needs of his/her team, and define training plans in order to develop team autonomy and improvement spirit.
• Monitor certification process for each team member and update in real time flexibility grid.
• Manage daily: absenteeism, holidays, safety rules enforcement, environment risk analysis, Key Performance Indicators.
• Ensure that standards of reaction are applied with rigor and perform escalation according to standards.
• Follow up main objectives in monthly meetings with team.
• Is responsible for personnel involvement and ensures a positive social climate.
• Conduct annual appraisals, as well as salary review.
• Promote permanently ERIM & TPM.

Maintain standards

• Perform OJT of teams every day on standards implemented.
• Ensure enforcement of health, safety, environmental & site rules in its perimeter, and that anybody entering
• His/her perimeter respects the rules and standards of perimeter.
• Ensure existence of updated maintenance work instructions for perimeter.
• Ensure respect of all working standards (safety, work instructions, quality, 5S, respect for the product, OK start
• After maintenance intervention, including preventive maintenance.) and propose/ implement improvements.
• Define work standards with the help of its team members.
• Ensure ERIM standards are properly deployed and used by team: Maintenance Line QRQC root cause
• analysis with production, red tags solving & follow up, Maintenance 5 WHYs or PDCA/FTA on assigned topics,
• OJT of production on delegated preventive maintenance.

Manage maintenance tasks

• Ensure maintenance tasks are done, respecting Maintenance KPIs targets in its perimeter.
• Prepare the scheduled maintenance tasks. Ensure they are done respecting the planned time communicated to
• Logistic & Production for tasks needing equipment off.
• In case of reliability issues, implement or ensure implementation of the appropriate Quick Response, in order to minimize the equipment non-availability. It can include to order, repair or get repaired in emergency Spare Parts.
• For corrective actions, ensure appropriate resources are allocated to minimize stoppages.
• Ensure actions to avoid recurrence are defined & taken.
• React in case of issue & escalate issues at APU & Maintenance management.
• Support its team on the major technical issues.

Manage Continuous Improvement

• Lead action plans to improve the Maintenance department performance, maximizing equipment availability for production.
• Participate to equipment performance control & improvement, for instance by participating to cycle time measurements and micro-stoppages observation sessions.
• Reach and maintain a dynamic and efficient Proposals of Improvements system.
• Participate in safety and environment risks reduction.
• Leads Safety QRQC for all accidents & near-misses involving Maintenance people.
• Contribute to new equipment and processes industrialization and start ups.
• Participate in Maintenance QRQC.
• Pilot PDCA / FTA & Maintenance 5 WHYs on topics assigned by the Maintenance Manager.
• Prepare LLC & Kaizen Cards.
• Participate in maintenance budget preparation & propose potential organization improvements.
• Promote the Valeo 5 axes in daily activities, develop improvement plan on VPS, IP,TQ and reach assigned V5000 targets.