77 Training Facilitator jobs in Thailand

Position Summary

The Learning & Development (L&D) Manager is responsible for designing, developing, and implementing effective learning strategies that align with the company's business goals and people development objectives. This role oversees the creation of structured learning programs, fosters a culture of continuous learning, and builds a collaborative learning community across the organization. The L&D Manager works closely with the HR Director, leadership team, and business units to ensure all learning initiatives drive employee engagement, capability development, and organizational growth.

Key Responsibilities

Learning Strategy & Design

• Develop and implement a comprehensive learning and development strategy aligned with organizational priorities.
• Design, curate, and deliver impactful learning programs, workshops, and e-learning modules that support professional, leadership, and technical skill development.
• Apply instructional design principles to create engaging and effective learning experiences.

Learning Programs & Community Building

• Create and manage a learning community to promote peer-to-peer knowledge sharing, mentoring, and best practice exchange.
• Facilitate cross-functional learning initiatives, ensuring accessibility and inclusivity across employee groups.
• Promote a learning culture by introducing innovative platforms, tools, and methods for knowledge sharing.

Capability & Talent Development

• Partner with HRBPs and business leaders to conduct training needs analysis and align learning solutions with business requirements.
• Develop and manage leadership development programs, succession readiness, and career growth pathways.
• Evaluate the effectiveness and ROI of training programs using data-driven approaches.

Reporting & Data Analytics

• Develop and maintain reporting dashboards to track learning participation, engagement, and effectiveness.
• Provide data-driven insights and recommendations to HR leadership and business stakeholders for continuous improvement.
• Leverage analytics to measure training ROI, skill progression, and overall business impact.
• Ensure compliance reporting and documentation are accurate and timely.

Stakeholder & Vendor Management

• Collaborate with internal stakeholders to identify skill gaps and design targeted interventions.
• Select, manage, and evaluate external learning providers, consultants, and platforms to ensure quality and cost-effectiveness.
• Act as a trusted advisor to managers and employees on learning

Qualifications & Requirements

• Bachelor's or master's degree in human resources, Organizational Development, Education, or a related field.
• 7–10 years of experience in Learning & Development, with at least 3 years in a managerial role.
• Strong expertise in learning design, instructional design, and facilitation.
• Proven track record in building and sustaining learning communities and driving employee engagement.
• Hands-on experience with digital learning platforms, LMS, and blended learning methodologies.
• Advanced proficiency in Excel is a must.
• Excellent communication, facilitation, and stakeholder management skills.
• Strategic mindset with strong analytical skills to measure learning effectiveness and business impact.
• Ability to influence, collaborate, and partner effectively with senior leaders and cross-functional teams.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Learning & Development Supervisor coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Human Resources Manager in creating an effective and efficient operation for the Training department.

What will I be doing?

As the Learning & Development Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.

• Assist the HR Manager to organize reward and certification programs

• Organize reward and certification programs.

• Organize in coordination with the HR Manager and Department Heads, approved cross trainings.

• Carry out talent programs according to brand standards.

• Assist to set up and maintain training and talent program policies.

• Develop plans to conduct needs analyses and in-house training on a regular basis.

• Regularly keep training records.

• Develop tools and systems to ensure training and development programs meet hotel objectives.

• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

• Take part in the preparation and planning of the Training department's goals and objectives.

• Assist to set up the talent program budget.

• Take part in team member performance reviews and set up development plans.

• Facilitate multiskilling.

• Manage the planning and delivery of orientation programs.

• Offer support and advice on personal development plans to team members under your supervision.

• Implement appropriate management practices that provide team members with motivation and communication.

• Provide information as required regarding training records and attendance.

• Assist all departmental trainers if necessary, with trainings.

• Deal effectively with guests and workplace colleagues from a variety of cultures.

• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.

• Adhere to the hotel's security and emergency policies and procedures.

• Be familiar with property safety, current first aid and fire emergency procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

Learning & Development Supervisor, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.

• Minimum 2 year of related working experience in the hotel industry.

• At least 2 years of management experience in a training supervisory in an international hotel.

• Intermediate to command of written and spoken English.

• Knowledgeable of Learning & Development.

• Good communication skills.

• Good presentation and teaching skills.

• Good project management skills.

• Excellent coordination and organization ability.

• Willing to take challenges and work under pressure.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

MAIN PURPOSE
The L&D Manager will drive business performance and elevate the client experience across Cartier Thailand by owning and delivering impactful learning solutions aligned with organizational business strategies. This role will focus on enhancing retail capabilities, fostering a culture of continuous improvement, and ensuring a high return on investment for all learning initiatives.

STRATEGIC LEARNING ALIGNMENT

• Report directly to the Managing Director of Thailand and functionally to the Regional Head of L&T and align learning initiatives with business strategies, ensuring all programmes support the overarching goals of the organisation.
• Deliver learning initiatives in line with global and regional priorities and carrying out capability and learning needs assessments in line with local business strategy.

LEARNING PROGRAMME DEVELOPMENT, DELIVERY & FACILITATION

• Develop and execute an annual learning plan that includes conducting tailored Retail programmes to meet office and retail population needs.
• Design and deliver local solutions and workshops that enhance the client experience, leveraging new tools and methodologies to ensure engaging and effective learning.
• Focus on in-boutique coaching and classroom facilitation as required

COMMUNITY BUILDING

• Foster community engagement among key talents enhancing collaboration and shared learning across various product categories (High End, Watch, Core Communities).
• Collaborate with different teams to advise and support their training activations.

PERFORMANCE ENABLEMENT, COACHING & DEVELOPMENT

• Supervise Assistant L&D Manager, Sales Coach for day-to-day operations.
• Monitor and evaluate the effectiveness of learning interventions, ensuring a high transfer of learning and demonstrating a clear ROI.
• Coach retail teams to enhance their skillset and ultimately achieve their sales KPIs.
• Consistently visit boutiques to enable performance and provide skills support to teams.

ADMINISTRATIVE & OPERATIONAL EXCELLENCE

• Be accountable for maintaining accurate training records in the LMS
• Measure and follow-up results of each training session to improve L&D activity.
• Monitor participant evaluations (in class and e-learning) and mandatory KPIs defined by the Maison.
• Track and manage budget to ensure spend is aligned with L&D annual plan

KEY COMPETENCIES

• You have 5- 7 years of relevant experience with a focus in the retail or service industry
• You have a Bachelor's degree in Psychology, Business Administration, Human Resources Management, or any other relevant discipline
• You are proficient in MS Offices
• You have excellent communication in English (Mandarin is a plus)
• You have strong people skills – coaching and facilitation techniques
• You have leadership skill
• You have strong strategic project thinking and project management skills

Responsibilities

Training Design & Planning

· Partner with business leaders and managers to identify training needs (TNA).

· Design and develop training programs in both soft skills and technical areas, aligned with the company's core values and business strategy.

· Continuously enhance existing programs and introduce new ones that keep pace with changing market trends and workforce needs.

Training Management

· Develop and manage annual training budgets.

· Coordinate training schedules, liaise with internal and external trainers, and prepare training materials.

· Deliver training in multiple formats: in-class, online, and on-the-job.

Learning Content Management

· Create engaging learning materials such as slides, workbooks, e-learning modules, and training videos.

· Administer and enhance the company's Learning Management System (LMS).

· Promote continuous learning through innovative activities and programs.

Evaluation & Impact

· Design tools and surveys to measure training effectiveness.

· Track and evaluate training ROI, ensuring business impact.

· Prepare training reports and present insights to management.

Soft Skills & Mindset Development

· Facilitate programs on service excellence, communication, problem-solving, teamwork, leadership, and positive mindset.

· Organize workshops, role plays, and experiential learning sessions.

· Act as a coach and facilitator to support behavioral change and performance improvement.

Research & Innovation

· Keep up-to-date with global learning trends and best practices.

· Introduce innovative learning approaches such as gamification, micro-learning, and hybrid training models.

Collaboration & Engagement

· Work closely with department heads and managers to tailor learning programs to team needs.

· Foster a culture of learning and continuous development across the organization.

Qualifications

· Bachelor's degree or higher in Human Resources, Education, Psychology, or related fields.

· –5 years of proven experience in Learning & Development, Training, or People Development.

· Strong skills in training design, facilitation, and program evaluation.

· Excellent command of English, both written and spoken, with the ability to design training materials and conduct sessions in English when required.

· Outstanding communication and coaching abilities.

· Familiarity with LMS platforms and digital learning tools.

· A growth mindset, creativity, and a genuine passion for helping people succeed.

Working at Abdulrahim Building, Rama IV road (Close to BTS Saladaeng, MRT Silom)

Job Description:

• Serve as an internal trainer responsible for delivering corporate training programs as assigned.
• Promote the organization's culture and core values through a variety of activities and learning opportunities.
• Collaborate with business units to identify, assess, and analyze training needs.
• Assist Learning & Development manager to design and develop Training & Development program and activities both online and offline channels.
• Coordinate with internal and external stakeholders to ensure smooth execution of training operations and logistics.
• Prepare and analyze training evaluation reports, including pre- and post-training assessments for presentation to supervisors, top management, and relevant stakeholders.
• Update training record in HRIS system.
• Support HRD projects as assigned.

Qualification:

• Bachelor's degree in Psychology, Education Management, Human Resource Management, Political Science, or related fields.
• Minimum 5 years of experience in Training & Development or HR Development.
• Strong command of English (spoken and written).
• Excellent presentation and training skills.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills across all levels.
• Service-minded, positive thinker, and proactive.
• Willingness to travel upcountry occasionally for business purposes.

Key Responsibilities

Learning & Development Excellence

• Program Facilitation: Design and deliver comprehensive training programs in both Thai and English that upskill employees in technology-driven operations and JLL service standards, skills and behaviours.

• Stakeholder Partnership: Build strong relationships across all levels of the organization, demonstrating JLL's collaborative approach and commitment to client success

• Learning Analysis: Conduct thorough training needs assessments and develop targeted development plans that align with both individual career aspirations and business objectives

Regulatory Compliance & Reporting

• Training Compliance Management: Ensure full adherence to Thailand's Skills Development Promotion Act and Labor Protection Act requirements

• Documentation & Record Keeping: Maintain meticulous training records, employee attendance tracking, and curriculum documentation as mandated by Thai law

• Annual Reporting: Prepare and submit annual Skills Development Promotion Act filings and validation reports to Department of Skill Development within required timelines

Data Analysis & Communication

• Performance Analytics: Maintain Power BI dashboards and generate regular reports that demonstrate training effectiveness and compliance status

• Stakeholder Communication: Deliver bi-weekly presentations and monthly compliance status reports to leadership and regulatory bodies

• Local Communication: Create engaging content for digital signage, e-newsletters, and training announcements in both Thai and English

Essential Requirements

Language & Communication

• Native or fluent Thai proficiency - Essential for training delivery to local employees with limited English proficiency

• Strong English communication skills (written and verbal) for reporting to regional leadership and international stakeholders

• Ability to translate complex technical concepts across both languages

Professional Experience

• Extensive Learning & Development experience, preferably in multinational matrix organizations

• Demonstrated knowledge of Thai labor laws, particularly Skills Development Promotion Act and Labor Protection Act

• Experience with compliance reporting and regulatory documentation

• Proficiency in learning management systems and data analysis tools (Power BI experience preferred)

JLL Behaviors & Values Alignment

• Teamwork: Collaborate effectively across cultural and linguistic boundaries, fostering an inclusive learning environment

• Ethics & Integrity: Maintain the highest standards in regulatory compliance and transparent reporting

• Client Focus: Understand that employee development directly impacts our ability to exceed client expectations

• Excellence: Continuously improve training programs and seek innovative solutions to complex challenges

What We Offer

• Opportunity to shape L&D strategy for a high-profile, multi-million dollar operation

• Professional development in both traditional L&D and regulatory compliance

• Exposure to international best practices within JLL's global network

• Competitive compensation package including Skills Development Fund benefits

• Hybrid working arrangements

• Career progression opportunities within JLL's expanding SEA operations

Why This Role Matters

As our Learning & Development Manager in Thailand, you'll be directly responsible for enabling success through strategic talent development. Your expertise in both learning facilitation and regulatory compliance will ensure JLL maintains its reputation for operational excellence while building a skilled, engaged local workforce.

This position offers the unique opportunity to blend people development passion with business-critical compliance expertise, making a tangible impact on both individual careers and organizational success in one of SEA's most important markets.

JLL is committed to creating an inclusive and diverse workplace where all employees can thrive, regardless of background, identity, or experience.

Strategic Development & Alignment:

• Formulate a robust L&D strategy that aligns with Arise's business objectives and market dynamics.
• Engage with executive leadership to ensure synchronization between L&D initiatives and strategic business priorities.
• Capability Enhancement & Roadmap:
• Conduct in-depth capability analyses, identifying areas of growth to support evolving business roles.
• Chart a comprehensive, forward-thinking L&D roadmap that addresses both immediate needs and future organizational trajectories.
• Training Design & Implementation:
• Architect high-impact, scalable learning solutions that cater to business-critical competencies and leadership development.
• Ensure seamless execution of learning initiatives, prioritizing those with the highest potential ROI for the organization.
• Feedback Mechanisms & Continuous Improvement:
• Implement rigorous training evaluation methodologies to measure effectiveness and business impact.
• Leverage quantitative and qualitative insights to refine and recalibrate the L&D strategy, ensuring its sustained relevance.
• Cross-functional Leadership & Collaboration:
• Champion a culture of learning within Arise, inspiring and aligning the L&D team with the organization's broader mission.
• Drive cross-departmental initiatives, ensuring L&D solutions are integrated and enhance overall business operations.

Qualification
:

• Bachelor's degree (or equivalent) with a focus in Human Resources or Business Management related discipline
• 8 years of experience in a learning and development role in the finance, digital and/or fintech industry
• Prior experience in end-to-end learning design and development
• Demonstrated ability to define a robust learning strategy aligned to business outcomes
• Strong knowledge and understanding of competency development and framework
• Ability to conduct learning needs analysis, curriculum development, training delivery and evaluation

Benefits
:

• Arrangeable Hybrid Working Personal
• Personal MacBook
• Special Housing Loan Rate
• World-Class Development Program
• Group Insurance : Health, Dental & Life Insurance
• Wellbeing : Annual Health Check-up, Mental Health Counselling Service
• Special Discounts e.g. Fitness, Cafe, Eating, Wellness, Clinic, and etc.
• Free Snack
• Opportunity to be a part of team that drives Thailand Digital Economy (The maker of renowned mobile applications for all Thais including Paotang, Krungthai Next, and Tungngern)

Working Location
:

The ParQ Office Building, 5th, 9-10th Floor

Near MRT Queen
Sirikit
National Convention Centre Station, Exit 2

Collaborating intimately with PX and business units, the Learning & Development Architect discerns and addresses Arise's strategic developmental imperatives. This role champions continuous, resonant learning experiences, ensuring Arise's talent remains agile, adept, and aligned with ever-evolving business goals.

1. Strategic Development & Alignment :

2. Formulate a robust L&D strategy that aligns with Arise's business objectives and market dynamics.

3. Engage with executive leadership to ensure synchronization between L&D initiatives and strategic business priorities.

4. Capability Enhancement & Roadmap :

5. Conduct in-depth capability analyses, identifying areas of growth to support evolving business roles.

6. Chart a comprehensive, forward-thinking L&D roadmap that addresses both immediate needs and future organizational trajectories.

7. Training Design & Implementation :

8. Architect high-impact, scalable learning solutions that cater to business-critical competencies and leadership development.

9. Ensure seamless execution of learning initiatives, prioritizing those with the highest potential ROI for the organization.

10. Feedback Mechanisms & Continuous Improvement :

11. Implement rigorous training evaluation methodologies to measure effectiveness and business impact.

12. Leverage quantitative and qualitative insights to refine and recalibrate the L&D strategy, ensuring its sustained relevance.

13. Cross-functional Leadership & Collaboration :

14. Champion a culture of learning within Arise, inspiring and aligning the L&D team with the organization's broader mission.

15. Drive cross-departmental initiatives, ensuring L&D solutions are integrated and enhance overall business operations.

• Bachelor's degree (or equivalent) with a focus in Human Resources or Business Management related discipline
• 2-5 years of experience in a learning and development role in the finance, digital and/or fintech industry (is an advantage)
• Prior experience in end-to-end learning design and development
• Demonstrated ability to define a robust learning strategy aligned to business outcomes
• Strong knowledge and understanding of competency development and framework
• Ability to conduct learning needs analysis, curriculum development, training delivery and evaluation

• Hybrid Working Arrangement
• World-Class Development Program
• Performance Bonus
• Vacation Leave 15 Days + Maternity Leave
• MacBook Provided
• Housing Loan
• Life Insurance/ Health Insurance/ Dental Care
• Fitness Discounts (Corporate rate and privilege)
• Opportunity to be a part of team that drives Thailand Digital Economy (The contributor of the great impact to millions of Thai people through digital platforms e.g. PaoTang App. and Krungthai Next App)

• The ParQ ชั้น 5, 9-10
  
  ติดกับ MRTสถานีศูนย์การประชุมแห่งชาติสิริกิติ์ ทางออกที่ 2

Company Description

Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket's rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.

Positioned above one of the island's most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality.

Guests are welcomed into the Sino Lodge — a graceful blend of heritage mansion and yacht deck — before embarking on a journey through carefully curated culinary, wellness, and leisure experiences. From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, Navera Phuket delivers moments of connection and coastal indulgence.

Rooted in nature, design, and authenticity, Navera is more than a resort — it is a destination that captures the spirit of exploration and relaxation. Whether enjoying panoramic villa views, a floating breakfast, or a bespoke spa ritual inspired by the island's tin-mining legacy, each stay becomes a timeless voyage.

Join us at Navera Phuket and be part of an inspiring journey at the heart of Surin Beach — where elegance, culture, and discovery meet.

Job Description

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Prepare and submit training reports

Qualifications

• Bachelor's Degree in Human Resources Management / Hotel Management
• Minimum 3 years of training/facilitation experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoin
• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills