50 Training Manager jobs in Thailand

ตำแหน่ง : Training Manager

รายละเอียด

N/A

แผนก:

Human Resources

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามประสบการณ์

ผู้ติดต่อ:

Recruiter

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

08 ต.ค. 68

สวัสดิการ

• เงินเดือน เซอร์วิสชาร์จ
• วันหยุดสัปดาห์ละ 2 วัน วันหยุดนักขัตฤกษ์ และวันลาพักร้อน (เพิ่มขึ้นตามอายุงาน)
• ยูนิฟอร์มพร้อมบริการซักรีด
• รถรับ-ส่งพนักงาน ตามรอบตารางงาน (ตลาดนัดนาคา - โรงแรม และ สายอนุสาวรีย์ - โรงแรม)
• สิทธิสำหรับพนักงานที่ทำงานครบ 90 วัน สามารถเข้าพักโรงแรมในเครือไฮแอททั่วโลก ฟรี 12 คืนต่อปี
• ประกันชีวิต ประกันสุขภาพ
• กองทุนสำรองเลี้ยงชีพ
• โปรแกรมตรวจสุขภาพพนักงานประจำปี ฟรี(ทำงานครบปี)
• รางวัลสำหรับพนักงานที่ทำงานครบ 5 ปีขึ้นไป
• รางวัลสำหรับพนักงานดีเด่นประจำเดือนและประจำปี
• โอกาสเติบโตในสายงาน หากท่านต้องการขอโยกย้ายงาน ในเครือไฮแอท ทั้งในและต่างประเทศ
• สนับสนุนการพัฒนาศักยภาพของพนักงาน ผ่านหลักสูตรการอบรมของโรงแรมและหลักสูตรภายนอก

วิธีการสมัคร

Apply directly to our Recruiter:

For more information, please call : /

หากท่านสนใจ สามารถส่งประวัติพร้อมรูปถ่ายมาได้ที่

นักศึกษาฝึกงานส่งประวัติพร้อมรูปถ่ายได้ที่

ข้อมูลเพิ่มเติมโทร /

รายละเอียดงาน

• รับนโยบาย วางแผน และหาแนวทางร่วมกับทีมผู้บริหาร เพื่อจัดหลักสูตรการฝึกอบรมให้กับฝ่ายปฎิบัติการ

• พัฒนาหลักสูตรการสอนในเรื่องการบริการสินค้าและระบบการปฏิบัติการให้เป็นไปตามที่บริษัทกำหนด

• สามารถเป็นผู้ฝึกอบรมให้กับพนักงานในองค์กรได้อย่างมืออาชีพ

• ควบคุม ดูแล และพัฒนาทีมฝึกอบรมให้สามารถสอนงานได้ตามขั้นตอนการปฎิบัติงานอย่างมีประสิทธิภาพ

• ควบคุมการติดตามผลการฝึกอบรมของพนักงานที่ผ่านการอบรม ให้สามารถปฎิบัติงานได้อย่างมีประสิทธิภาพ

• ควบคุมและ ดำเนินการจักส่งเอกสารการฝึกอบรมให้กรมพัฒนาธุรกิจการค้าได้อย่างถูกต้อง

• วางแผน และจัดทำแผนการฝึกอบรมประจำปี ( Yearly Training Plan ) ของ ฝ่ายปฏิบัติการหน้าร้าน

• วิเคราะห์ปัญหาการปฎิบัติงานของพนักงานแต่ละตำแหน่ง โดยแก้ไขปัญหาที่ เกิดขึ้น และรายงานต่อผู้บังคับบัญชา

• ติดต่อประสานงานกับทีมสาขาหน้าร้าน เพื่อให้ได้ข้อมูลมาแก้ไขการปฎิบัติงานให้ง่ายขึ้น

• ปฎิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย

คุณสมบัติผู้สมัคร

• วุฒิการศึกษา ปริญญาตรี ทุกสาขา
• ประสบการณ์ในงานฝึกอบรมธุรกิจร้านอาหารบริการ อย่างน้อย 3 ปีขึ้นไป จะพิจารณาเป็นพิเศษ
• มีประสบการณ์ ประสานงานกรมพัฒนาฝีมือแรงงาน
• มีประสบการณ์การใช้งานระบบบริหารจัดการ การเรียน การสอน ออนไลน์
• บุคลิกภาพดี มีความคล่องตัวสูง มีความสามารถในการประสานงานทั้งใน และนอกองค์กรได้เป็นอย่างดี
• สามารถเดินทางไปหน้าร้านสาขาได้
• มีทัศนคติและมนุษยสัมพันธ์ดี มีทักษะในการสื่อสารประสานงาน
• สามารถทำงานภายใต้แรงกดดันได้
• หากมีประการณ์ในธุรกิจอาหารจะพิจารณาเป็นพิเศษ
• มีความเข้าใจการทำงานของธุรกิจที่มีรูปแบบหน้าร้านหลายสาขา

การจ้างงาน

full-time

• Bachelor?s degree in Human Resources, Education, Business, or related field.
• 5+ years of experience in training, learning & development, or HR.
• Proven experience designing and delivering training programs.
• Proficient in drafting and submitting training documentation in English for approval by the Department of Skill Development (DSD), in accordance with legal and procedural requirement

The Training Manager is responsible for developing, coordinating, and implementing training programs that enhance employee skills, performance, productivity, and quality of work. This role ensures that training aligns with company goals and helps foster a culture of continuous learning and professional development across the organization.

• Attractive Salary
• Service Charge
• Public Holidays
• Annual Vacation
• Group Insurance
• 2 Day off per week
• Provident Fund
• Staff Uniform & Laundry
• Meal Allowance
• Social security
• Annual Medical Check Up

มกราคม 2023

ตำแหน่ง : Training Manager

รายละเอียด

• Conducts an annual training needs analysis with the Heads of Departments and Department trainers and prepare annual training plan.

• Develops and implements a learning strategy and program that are aligned with the organization's objectives.

• To oversee on the job training of new and existing staff.

• Controls and monitors the usage of the training Budget.

• Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, way of clean, etc.

• Yearly training and budget plan.

• Recruiting trainee.

แผนก:

HUMAN RESOURCES

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Human Resources

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

27 ส.ค. 68

สวัสดิการ

• Service Charge เงินค่าบริการ
• 2 Days Off วันหยุดประจำสัปดาห์ 2 วัน
• Annual Leave วันหยุดพักผ่อนประจำปี
• Public Holiday วันหยุดนักขัตฤกษ์
• Birthday Leave วันหยุดวันคล้ายวันเกิด
• 2 Duty Meals อาหารวันละ 2 มื้อ
• Uniform Laundry Service เครื่องแบบพร้อมบริการซักรีด
• Transportation รถรับส่งพนักงาน
• Training & Development การฝึกอบรมและพัฒนา
• Group Life Insurance ประกันกลุ่มพนักงาน
• Provident Fund กองทุนสำรองเลี้ยงชีพ
• Annual Check up ตรวจสุขภาพประจำปี
• Others อื่นๆ

วิธีการสมัคร

E-MAIL:

Tel: /

Only shortlisted candidates will be contacted for further interview.

เฉพาะผู้สมัครที่ผ่านการพิจารณาเบื้องต้นเท่านั้นที่จะได้รับการติดต่อนัดหมายสัมภาษณ์

Additional Information

Job Number

Job CategoryHuman Resources

LocationLe Meridien Khao Lak Resort & Spa, 31 Moo 7, Bangmoung, Khao Lak, Phang Nga, Thailand, 82190

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Organization- Hyatt Regency Phuket
*Summary *
Training Manager Job Description

Job Title: Training Manager / Learning & Development (L&D) Manager

Department: Human Resources (HR) / Organizational Development

Reports To: Director of Human Resources

Role Objective

The Training Manager is responsible for designing, implementing, and managing comprehensive training programs that align with the company's strategic goals, enhance employee skills, and drive measurable performance improvements across all departments. This role is central to fostering a culture of continuous learning and development.

Key Roles & Responsibilities

• Strategy and Needs Assessment

Conduct Training Needs Analysis (TNA): Regularly assess skills and knowledge gaps across various departments by collaborating with department heads, reviewing performance evaluations, and analyzing business goals.

Develop L&D Strategy: Design an overall training and development strategy and plan (both annual and quarterly) that directly addresses identified needs and supports long-term workforce capabilities.

Budget Management: Manage the annual training budget, ensuring all programs are cost-effective and deliver a high return on investment (ROI).

• Design and Development

Curriculum Design: Design and develop engaging and relevant training materials, manuals, presentations, and resources for various subjects (e.g., technical skills, compliance, soft skills, and leadership development).

Content Expertise: Apply principles of Instructional Design and Adult Learning Theory to ensure all training content is effective and tailored to the audience.

Technology Integration: Select and manage appropriate learning delivery methods, including classroom training, e-learning modules, workshops, on-the-job training, and virtual sessions.

• Implementation and Delivery

Program Execution: Lead and coordinate the smooth execution of all training events and sessions according to the annual calendar.

Facilitation: Act as a primary trainer or facilitator for key workshops (especially in soft skills, onboarding, and leadership).

Onboarding: Oversee the new employee orientation and onboarding program to ensure new hires integrate quickly and understand company culture and procedures.

Vendor Management: Select, negotiate with, and manage external training consultants and vendors to supplement internal resources when necessary.

• Evaluation and Continuous Improvement

Measure Effectiveness: Develop and implement metrics (KPIs) and feedback mechanisms (surveys, assessments, post-training performance reviews) to monitor and evaluate the effectiveness and impact of all training programs.

Reporting: Track and maintain detailed records of training participation, completion rates, and outcomes, providing regular reports to senior management.

Continuous Improvement: Adjust and tailor training programs based on evaluation data and employee/management feedback to ensure relevance and quality.

Qualifications And Requirements
Education: Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field (Master's degree preferred).

Experience: Proven work experience (X years) as a Training Manager or L&D Specialist, with a successful track record in designing and executing various training programs.

Skills:

Strong knowledge of instructional design and curriculum development.

Excellent communication, presentation, and facilitation skills (both written and verbal).

Demonstrated ability to lead projects, manage budgets, and work effectively with cross-functional teams.

Proficiency in Learning Management Systems (LMS) and e-learning authoring tools.

Personal Attributes: Highly organized, detail-oriented, strategic thinker, and a passion for people development and continuous learning.

Of course. A Training Manager is a key role responsible for improving employee performance and development across the entire organization.

Here is a comprehensive job description template for a
Training Manager
that you can adapt for your company.

*Training Manager Job Description
Job Title:
Training Manager / Learning & Development (L&D) Manager
Department:
Human Resources (HR) / Organizational Development
Reports To: *
Head of HR or General Manager

Role Objective
The Training Manager is responsible for
designing, implementing, and managing
comprehensive training programs that align with the company's strategic goals, enhance employee skills, and drive measurable performance improvements across all departments. This role is central to fostering a culture of continuous learning and development.

Key Roles & Responsibilities
1. Strategy and Needs Assessment

• Conduct Training Needs Analysis (TNA): Regularly assess skills and knowledge gaps across various departments by collaborating with department heads, reviewing performance evaluations, and analyzing business goals.
• Develop L&D Strategy: Design an overall training and development strategy and plan (both annual and quarterly) that directly addresses identified needs and supports long-term workforce capabilities.
• Budget Management: Manage the annual training budget, ensuring all programs are cost-effective and deliver a high return on investment (ROI).

2. Design and Development

• Curriculum Design: Design and develop engaging and relevant training materials, manuals, presentations, and resources for various subjects (e.g., technical skills, compliance, soft skills, and leadership development).
• Content Expertise: Apply principles of Instructional Design and Adult Learning Theory to ensure all training content is effective and tailored to the audience.
• Technology Integration: Select and manage appropriate learning delivery methods, including classroom training, e-learning modules, workshops, on-the-job training, and virtual sessions.

3. Implementation and Delivery

• Program Execution: Lead and coordinate the smooth execution of all training events and sessions according to the annual calendar.
• Facilitation: Act as a primary trainer or facilitator for key workshops (especially in soft skills, onboarding, and leadership).
• Onboarding: Oversee the new employee orientation and onboarding program to ensure new hires integrate quickly and understand company culture and procedures.
• Vendor Management: Select, negotiate with, and manage external training consultants and vendors to supplement internal resources when necessary.

4. Evaluation and Continuous Improvement

• Measure Effectiveness: Develop and implement metrics (KPIs) and feedback mechanisms (surveys, assessments, post-training performance reviews) to monitor and evaluate the effectiveness and impact of all training programs.
• Reporting: Track and maintain detailed records of training participation, completion rates, and outcomes, providing regular reports to senior management.
• Continuous Improvement: Adjust and tailor training programs based on evaluation data and employee/management feedback to ensure relevance and quality.

Qualifications and Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field (Master's degree preferred).
• Experience: Proven work experience (X years) as a Training Manager or L&D Specialist, with a successful track record in designing and executing various training programs.

• Skills:

• Strong knowledge of instructional design and curriculum development.

• Excellent communication, presentation, and facilitation skills (both written and verbal).
• Demonstrated ability to lead projects, manage budgets, and work effectively with cross-functional teams.

• Proficiency in Learning Management Systems (LMS) and e-learning authoring tools.

• Personal Attributes: Highly organized, detail-oriented, strategic thinker, and a passion for people development and continuous learning.

*Qualifications *

• คำถามสำเร็จแล้ว

Training Manager Job Description
Job Title: Training Manager / Learning & Development (L&D) Manager

Department: Human Resources (HR) / Organizational Development

Reports To: Director of Human Resources

Role Objective

The Training Manager is responsible for designing, implementing, and managing comprehensive training programs that align with the company's strategic goals, enhance employee skills, and drive measurable performance improvements across all departments. This role is central to fostering a culture of continuous learning and development.

Key Roles & Responsibilities

• Strategy and Needs Assessment

Conduct Training Needs Analysis (TNA): Regularly assess skills and knowledge gaps across various departments by collaborating with department heads, reviewing performance evaluations, and analyzing business goals.

Develop L&D Strategy: Design an overall training and development strategy and plan (both annual and quarterly) that directly addresses identified needs and supports long-term workforce capabilities.

Budget Management: Manage the annual training budget, ensuring all programs are cost-effective and deliver a high return on investment (ROI).

• Design and Development

Curriculum Design: Design and develop engaging and relevant training materials, manuals, presentations, and resources for various subjects (e.g., technical skills, compliance, soft skills, and leadership development).

Content Expertise: Apply principles of Instructional Design and Adult Learning Theory to ensure all training content is effective and tailored to the audience.

Technology Integration: Select and manage appropriate learning delivery methods, including classroom training, e-learning modules, workshops, on-the-job training, and virtual sessions.

• Implementation and Delivery

Program Execution: Lead and coordinate the smooth execution of all training events and sessions according to the annual calendar.

Facilitation: Act as a primary trainer or facilitator for key workshops (especially in soft skills, onboarding, and leadership).

Onboarding: Oversee the new employee orientation and onboarding program to ensure new hires integrate quickly and understand company culture and procedures.

Vendor Management: Select, negotiate with, and manage external training consultants and vendors to supplement internal resources when necessary.

• Evaluation and Continuous Improvement

Measure Effectiveness: Develop and implement metrics (KPIs) and feedback mechanisms (surveys, assessments, post-training performance reviews) to monitor and evaluate the effectiveness and impact of all training programs.

Reporting: Track and maintain detailed records of training participation, completion rates, and outcomes, providing regular reports to senior management.

Continuous Improvement: Adjust and tailor training programs based on evaluation data and employee/management feedback to ensure relevance and quality.

*Training Manager Job Description
Job Title:
Training Manager / Learning & Development (L&D) Manager
Department:
Human Resources (HR) / Organizational Development
Reports To: *
Head of HR or General Manager

Role Objective
The Training Manager is responsible for
designing, implementing, and managing
comprehensive training programs that align with the company's strategic goals, enhance employee skills, and drive measurable performance improvements across all departments. This role is central to fostering a culture of continuous learning and development.

Key Roles & Responsibilities
1. Strategy and Needs Assessment

• Conduct Training Needs Analysis (TNA): Regularly assess skills and knowledge gaps across various departments by collaborating with department heads, reviewing performance evaluations, and analyzing business goals.
• Develop L&D Strategy: Design an overall training and development strategy and plan (both annual and quarterly) that directly addresses identified needs and supports long-term workforce capabilities.
• Budget Management: Manage the annual training budget, ensuring all programs are cost-effective and deliver a high return on investment (ROI).

2. Design and Development

• Curriculum Design: Design and develop engaging and relevant training materials, manuals, presentations, and resources for various subjects (e.g., technical skills, compliance, soft skills, and leadership development).
• Content Expertise: Apply principles of Instructional Design and Adult Learning Theory to ensure all training content is effective and tailored to the audience.
• Technology Integration: Select and manage appropriate learning delivery methods, including classroom training, e-learning modules, workshops, on-the-job training, and virtual sessions.

3. Implementation and Delivery

• Program Execution: Lead and coordinate the smooth execution of all training events and sessions according to the annual calendar.
• Facilitation: Act as a primary trainer or facilitator for key workshops (especially in soft skills, onboarding, and leadership).
• Onboarding: Oversee the new employee orientation and onboarding program to ensure new hires integrate quickly and understand company culture and procedures.
• Vendor Management: Select, negotiate with, and manage external training consultants and vendors to supplement internal resources when necessary.

4. Evaluation and Continuous Improvement

• Measure Effectiveness: Develop and implement metrics (KPIs) and feedback mechanisms (surveys, assessments, post-training performance reviews) to monitor and evaluate the effectiveness and impact of all training programs.
• Reporting: Track and maintain detailed records of training participation, completion rates, and outcomes, providing regular reports to senior management.
• Continuous Improvement: Adjust and tailor training programs based on evaluation data and employee/management feedback to ensure relevance and quality.

Qualifications and Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field (Master's degree preferred).
• Experience: Proven work experience (X years) as a Training Manager or L&D Specialist, with a successful track record in designing and executing various training programs.

• Skills:

• Strong knowledge of instructional design and curriculum development.

• Excellent communication, presentation, and facilitation skills (both written and verbal).
• Demonstrated ability to lead projects, manage budgets, and work effectively with cross-functional teams.

• Proficiency in Learning Management Systems (LMS) and e-learning authoring tools.

• Personal Attributes: Highly organized, detail-oriented, strategic thinker, and a passion for people development and continuous learning.

Position

As a Training Manager, you will be responsible for developing and executing the training

strategy for the market, while leading the training and fashion styling team. You will ensure

an exceptional client experience that aligns with DIOR's high standards and deliver training

and coaching initiatives that support business growth and enhance productivity. You will also

foster the development of retail team soft skills.

Job responsibilities

► Training Leadership and Strategy

• Lead the training team and collaborate with the Country Manager to formulate and

execute effective training programs in partnership with boutique leaders and the retail

team.

• Build and monitor a training action plan tailored to the specific training needs of the

market.

• Develop an annual training plan with long-term and mid-term visions on the training

strategy.

• Work closely with the Regional Team to align on training strategies and contribute to

the creation or revision of training programs and materials.

• Propose and manage the training budget in alignment with company guidelines.

► Training Delivery and Development

• Deliver corporate retail training and development activities, ensuring that training

objectives are met, and effectiveness is evaluated.

• Spend a minimum of 50% of your time in boutiques, coaching the team on

performance, selling & service techniques, and brand knowledge.

• Host seasonal collection trainings in partnership with the merchandising team,

ensuring 100% of the retail team is trained on the inspirations and collection strategy

each season.

• Organise and conduct company inductions (Esprit Dior) for both office and retail staff.
• Organise, deliver, and monitor various training initiatives through blended learning

experiences.

• Analyse training data, including DIOR(K)NOW, DIOR(CX), and TRAINING

TRACKER, to assess the impact and effectiveness of training programs.

► Induction

• Manage in liaison with HR, Retail Operations and Boutique Management new team

member induction training.

• Ensure that all induction formalities are completed prior to start.
• Work with the Boutique Management to lead and enrich the experience of the new

team member

► Client Experience and Service Excellence

• Ensure the team consistently embodies service excellence and selling expertise on the sales floor with every customer interaction.
• Ensure the consistent delivery of the Dior Experience for all clients, aligned with Dior's high standards.

► Coaching and Team Development

• Monitor and follow up with boutique managers on new joiners' performance and provide ongoing coaching where necessary.
• Foster the development of retail team soft skills to enhance overall performance and customer service.
• Ensure that all staff are well integrated into the company and store environment.
• Support and manage the training and fashion styling team to ensure high performance.

► Budget and Planning

• Determine annual training budgets in collaboration with HR.
• Review and revise budget allocations regularly in preparation for bi-annual budget revisions.
• Audit and maintain training and coaching resources.
• Manage training related expenses in accordance with the given budget.

Profile

• Minimum 5 years of training delivery experience including management training,

selling techniques training or customer service training.

• Good understanding of luxury fashion brands or retail industry will be an

advantage.

• Presentation and interpersonal skills: able to influence team and to interact with

different types of people.

• Excellent training and coaching skills.
• Good command of English in both spoken and written.
• Proficient in computer knowledge and MS Office especially MS PowerPoint.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced

environment.

• Self-motivated, proactive and passionate in luxury fashion industry.
• Ability to perform under pressure.

Position Summary
The Training Manager is responsible for formulating and executing strategic people development plans to enhance the competency and performance of both internal Samsung Retail workforce and partner sales teams. This role integrates training strategy, modern learning methodologies, and sales enablement tools to uplift frontline capability, support business growth, and drive sales performance sustainably.

Role And Responsibilities
Strategic Training & People Development

• Define and implement strategic training and development roadmap for internal Retail Management employees (DR, MS, PC, RL, AE, RDR, and back-office) and partner FSM.
• Align training strategy with business goals to strengthen sales capability, operational excellence, and people leadership in the retail ecosystem.
• Regularly analyze training needs based on field insights, performance KPIs, and organizational priorities.

Curriculum Design & Content Development

• Develop comprehensive training programs covering product knowledge, service excellence, and soft skills (e.g., negotiation, objection handling, team management, leadership mindset, and positive attitude building).
• Design training materials and tools that are practical, engaging, and relevant to real field operations.
• Ensure contents are updated, accurate, and aligned with Samsung brand and product strategy.

Field Integration & Best Practice Deployment

• Collaborate closely with field operations teams to understand on-ground challenges and incorporate best practices into training and people development frameworks.
• Translate field learnings into structured improvement plans to enhance training efficiency and business impact.

Innovative Learning & Tool Implementation

• Introduce modern learning methods (e.g., digital learning platforms, gamification, micro-learning, simulation, peer-to-peer learning) to enrich training experiences.
• Structure and leverage training tools to support sales push initiatives, ensuring measurable business outcomes.

Team Leadership & Stakeholder Collaboration

• Lead and manage Central Trainers, Regional Trainers, Training Support, and Content Creator teams to deliver impactful and scalable training initiatives nationwide.
• Provide coaching and guidance to trainers to ensure strong facilitation, communication, and follow-through.
• Collaborate with internal stakeholders (Product, Sales, Marketing, HR) and external partners to align training strategy and execution.

Advisory & Continuous Development

• Serve as a key advisor for product, service, and skill development matters to both internal staff and partner FSM.
• Drive continuous capability uplift through structured coaching, feedback, and performance monitoring.

Skills And Qualifications
Qualifications / Key Skills Required:

• Bachelor's Degree or higher in Business Administration, Education, Communication, Human Resources, or related fields.
• Minimum 7–10 years of experience in training, people development, or sales enablement — ideally within Mobile / FMCG / Telecommunication / Retail industries.
• Proven experience in strategic training program design and execution at national level.
• Strong understanding of retail field operations, sales processes, and partner ecosystem.
• Excellent communication, presentation, and facilitation skills (Thai & English).
• Proficiency in Microsoft Office (PowerPoint, Excel) and familiarity with modern learning tools/platforms.
• Strong leadership, project management, and stakeholder management capabilities.
• Able to work under pressure and manage multiple priorities in a fast-moving environment.
• Creative mindset, with a strong service orientation and passion for people development.

Preferred Qualifications (Optional)

• Experience leading a training team (central + regional) or managing multi-stakeholder training programs.
• Exposure to digital learning platform implementation and content digitalization.
• Certification in training/facilitation, coaching, or leadership development is a plus.
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Training Services includes all aspects of training management, including, but not limited to, the following at the location(s) assigned within a given metro or geographic area:

• Research the most recent innovations and continue to learn the most effective ways to administer training to the physical security team.
• Update and suggesting improvements to the approved training curriculum.
• Instruct approved security officer training upon officer being assigned to site.
• Record and update all training records to ensure compliance with requirements outlined in the contract and assigned training from contract leadership.
• Monitor any required state/country security officer licensing and ensure all officers are kept up to date and compliant.
• Conduct Metal Detector (MD) testing in accordance with the MD testing program; documenting all data and filtering all results to ensure compliance.
• Develop tests for officers utilizing Post Orders, Standard Operating Procedures, Integrated Contingency Plans, site specific, and other related information to evaluate knowledge and performance of officers, and knowledge gaps to re-focus training instruction; testing may include written, verbal and practical exercises and scenarios.
• Respond to questions and ensure comprehension of Post Orders and Standard Operating Procedures.
• Conduct periodic audits of all training records.
• Liaise with local offices to obtain relevant training material and assist with documentation of training for officers.
• Conduct post inspections to ensure officers are following assigned Post Orders and Standard.