54 Travel Agent jobs in Thailand

Job ID
50927

Business
Trading

Job Detail
- Check forecast and control forecast movement from customers.
- To be window of customers in any issues that concern Mass Production model.
- Control stock and analyze slow moving stock.

Salary

20,000 - 30,000 (THB)

Location
Samut Prakan

Required work
experience
- Male and Female (Thai nationality)
- Age not over 35 years old
- Bachelor’s Degree in any field.
- More than 1 years’ experience in Manufacturing business will be advantage.
- Good operate in MS, Excel
- Good Command of English

Admin and Customer Service
- Normal English
- Location : Samui

Benefits:

- Basic salary with high commission
- Social Security
- Annual Holiday

Tel : K.Bamboo

ประเภทของงาน: งานประจำ

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

**About the Role**

The key objective of this position is handling of tours and provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. This shall be done with a strong focus on high-quality customer service. Customer Service Executive will also provide first contact point for all emergency situations that may arise also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business. We would welcome applicants with a pleasing personality and approachable nature.

**Key Responsibilities**:
- Deal with customer’s queries, complaints as well as supplier/hotelier.
- Check itineraries to make sure they are feasible and will run smoothly.
- To process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the customers.
- Regular service quality checks and monitoring of services provided on tours.
- Provide clear, detailed reports/presentations following interaction with customers and/or other inspections and spot checks etc.
- Meet-n-Greet customers and tour leaders during and outside office hours as/when required.
- Adhere to company standards, work on general operations and use all in-house IT tools effectively.
- Undertake project work as required, under suitable guidance.
- Work on shift hours pattern including night shift, weekends, and bank holidays as/when require.
- Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise.
- Any other _ad-hoc_ duties, such as general operations, administrative or co-ordination tasks as required.

**To Succeed in the Role, You Should Have**:

- 1- or 2-years’ experience in customer service/travel industry/call centre, is desirable.
- Previous Contact Centre technology knowledge is desirable
- Travel industry market & culture understanding/experience for APAC/EMEA desirable
- Business level of English is essential (both verbal and written)
- Native level fluency of Mandarin and/or Korean is essential (both verbal and written)
- Any other language = desirable (e.g., Japanese, Korean, Italian, French, Spanish)
- Good communication skills.
- Computer literacy - experience in working with Microsoft Office.

**We Are Looking for a Person With**:

- Ability in navigating changes.
- Self-motivated, enthusiastic, organized and able to prioritize workload in a fast-paced, dynamic and highly energized environment.
- Ability to work under pressure and work independently
- Strong problem-solving skills.
- Excellent verbal and written communication skills.
- Team player, with flexible and adaptable approach.
- Delivering Results.
- Passionate about excellent customer service delivery.

**What we offer**:

- A remote working module
- A benefits package that includes private medical insurance.
- Company pension scheme
- International travel and business trips.
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Opportunities to learn & grow.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards

What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

0.8 million. This is the number of patients in Thailand that across 57 Novartis brands have reached. We are also one of leading Pharmaceutical companies in Thailand who invest in Clinical Trials.
- We are on our journey to reimagine medicine and our team focus on delivering healthcare solution which fit for purpose. We strive to be the best place to work where our associates could be their best self each day and every day to unleash their full potential.
- We are looking for individual to join our team who have passion to improve and extend people’s lives.**Your Responsibilities**:
Your responsibilities include, but not limited to:
- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
- Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
- Advice and provide information on the company's value proposition, regarding products, commercial conditions and added new value.
- Track orders, as well as resolve customer doubts about products, prices, delivery, availability, and features.
- Record and analyze all the information to help better customer knowledge and enhance customer experience -Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
- Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
- Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
- Management of returns due to expired and lack of rotation.
- Processing & tracking of platform orders. Start date, end date, replacement, and inclusion of new products.
- Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- Bachelor’s Degree in any applicable field
- 3-5 years’ experience in Sales Administration field to manage customer satisfaction: Early Delivery (Goods on Loan) Request & Clearing, Tenders, Quotation’s request, and Returned Goods request for exchanging or credit note and facilitate new customer account from Pharmaceutical Business
- Strong collaborative with multiple key stakeholder
- Detail Oriented with Multi-Tasking skills
- Growth mindset, Customer centric, Entrepreneurial mindset, Serviced mind and Problem-solving skill
- Proficient in Microsoft Office especially Microsoft Outlook
- Communicable in Thai and English skills

**Why Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
- Imagine what you could do here at Novartis!**Division**
- PHARMA

**Business Unit**
- AMAC

**Country**
- Thailand

**Work Location**
- Bangkok

**Company/Legal Entity**
- NOV THA

**Functional Area**
- Sales

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No

Engage directly with customers on behalf of the company, either by telephone, electronically or face to face.
- Respond promptly to customer inquiries, obtain and evaluate all relevant information to handle product and service inquiries. Follow up on customer interactions.
- Perform customer verifications, provide pricing and delivery information.
- Handle and resolve customer complaints.
- Set up new customer accounts and manage customers' accounts.
- Communicate and coordinate with internal departments. Organize workflow to meet customer timelines.
- Maintain customer databases. Keep records of customer interactions, transactions and complaints.

Key Skill Leadership:

- Eagerness to develop a new business
- Interpersonal and customer service skills.
- Ability to find positive in any situation.
- Multi-tasking and organizational skills
- Time and Priority management skills.
- Problem solving and analytical skills.
- Creativity. Flexibility
- Self-motivation.
- Team working & Collaboration ability.
- Hands-on.

**Requirements**:

- Bachelor’s degree in International Business or Brand and Marketing Management or equivalent
- 2 to 5 years of experience in customer service and/or business development (food industry, FMCG is advantage)
- Fluent in English (Writing, Reading and Speaking)
- Strong computer skills, including MS Excel, Word and PPT

Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- Contact Warehouse and manage delivery
- Inventory controlling, issue invoice, billing, CN, DN conclude the extra cost

**Qualifications**:

- Female, Age 25-33 years old, Thai nationality
- Bachelor's Degree in Business Administration or related field
- Experience 2-5 years in Customer Service, Sale Coordinator, Trading business would be prefer
- Good command of both written and spoken English
- Good command in Computer literacy in Ms. Office especially Excel
- Good Service mind, good negotiation skill and ability to work under pressure

**Welfare & Benefits**
- Working day Monday-Friday
- Overtime payment
- Bonus 2 times/year
- Provident fund 5%
- Dental insurance
- Health insurance
- Japanese language allowance
- Flexible working time
- Company Trip/ Company Sport day/ New Year Party
- Fitness Center/ Boxing Gym
- Annual leave 7 days/year

**Working Location**

**Head office at TOYOTA TSUSHO NEXTY ELECTRONICS (THAILAND) CO., LTD.** (BTS Chit Lom exit 4)

**Further information, please contact**:
Human Resources Department

**Company Profile**
HSC (Houghton Street Consulting) is a leading TPA company in insurance consulting industry. We provide full-scope solution to insurance companies and state-of-the-art services to our members globally.
- Communicate with customers and answer enquiries
- Coordinate with other teams to deliver timely services
- Manage customers’ information and related claims, submit contents to headquarter in time as well
- Provide ideas in improving service standards and contribute in service management
- Establish and maintain network of medical providers, including hospitals/clinics/pharmacy stores, etc.
- Contribute in projects related to specific network needs
- Provide advice and solution to case management team to enhance service quality
- Fraud investigation and quality control of network facilities
- Office admin work assigned by head office

**Requirements**:

- Bachelor’s Degree or above, medical or English language background preferred
- Abilities of communication in fluent English is a must;
- Excellent interpersonal communication skills
- Responsible, patient and motivated; Ability of doing teamwork well
- Foreigners are acceptable; Fresh graduates welcomed; work permit available

**Job Types**: Full-time, Contract, Permanent
Contract length: 24 months

**Salary**: ฿20,000.00 - ฿30,000.00 per month

Application Question(s):

- When is your earliest on-board date?

**Education**:

- Bachelor's Degree (required)

**Language**:

- English (required)

Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high-quality products and customer-driven services.

The Role

Reports to Sales Area Operations Manager-Asia

Key Performance Areas- Take full responsibility in terms of delivering world-class customer service to our end customers within the Southeast Asia region.- Contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value.- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.- Quote all established standard or contract pricing and modified tools.-
- Consistently communicate with internal sales personnel as well as Sales Area Operations Manager regarding any customer sensitive issues.- Meet established departmental KPI’s- Support AR by investigating disputed payments and process credit memos as needed.- Resolve quote or purchase order discrepancies for all customer orders.- Process routine returns, quality returns and annual stock returns.- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.- Maintain departmental processes in accordance with other affected facilities and departments- Attend in-house and/or outside training classes to enhance and upgrade skills as required.- Perform other duties as assigned.

The Customer Service Manager is an organized and enthusiastic self-starter who enjoys working for a company that promotes a collaborative team environment. You are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business. You have strong change management skills and experience, so that you are agile in your approach and able to adapt to fast changing customer demands. A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market, in-market and aftermarket supporting the customer journey. You take decisive and firm decisions based upon the best interest when it comes to cost, quality, well-being and value creation. Since the customer is in focus you need excellent communication skills, both verbal and written in English. Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive

You possess an bachelor’s degree or equivalent manufacturing industry experience with >10 years of customer service experience. Product knowledge and industry experience with metal cutting tools is a plus but not required. You are highly proficient in the Microsoft Office suite and experienced with ERP systems with the ability to multitask. Experience with CRM, SAP and call center system is advantage.

You have strong social skills and serve as the motivational source towards your team. You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment. Since you’re in daily contact with internal & external stakeholders you have a way of connecting, building, and leveraging global networks & building new relationships. With your social skills and an exceptional service mentality you create a world-class customer experience.

Since you will be operating in a functionalized organization, we see that you have a strong collaborative mind-set and a “Strategy to Delivery” approach. Leadership or manager experience is a pre-requisite to be successful in this role.

Job Environment- Work performed in an office or home environment- Extended periods of time sitting or standing using a computer- Frequent mental and visual attention required- Must adhere to Sandvik Code of Conduct Policy