499 Travel Consultant jobs in Thailand

Location: Bangkok, Thailand

EXO Travel is a leading Destination Management Company (DMC) offering authentic and sustainable travel experiences to travel agents and guests worldwide. We are a purpose-driven company and our mission is to use travel as a force for good in the world: expanding minds, empowering locals, and protecting environments while creating memories that last a lifetime. To help us achieve this mission, we are recruiting for a number of positions in Bangkok, Chiang Mai, and Phuket:

Job Overview:

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries.  A Travel Consultant will focus on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and their work.

What you will do;

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
• Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Make reservations with local suppliers and hotels if needed
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements
• Work with the Operations team to deliver optimal service to clients on the ground
• Issue invoices in due time and assist accounting department with regard to payment
• Ensure all sales are reported in Tourplan software for your sales report
• Ensure EXO standards and Inbound processes are followed
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
• Strive to achieve a high ratio of conversions versus enquiries

What you need to succeed in this role:

• Bachelor's Degree in Hospitality, Tourism, Business or other related field
• Good command of written and spoken English
• Minimum 1 year of experience in Inbound Tour Operations or related field.
• Good attitude, well organized, hardworking, with the ability to work as part of a team.
• Affinity with travel industry and knowledge of destination and surrounding countries
• Ability to work under pressure in peak season periods within timeline
• High degree of customer service with an eye for detail and presentation
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• Good computer literacy (MS Office; Travel related software)

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.

Benefits

• 5 days work week in a hybrid setting
• 12 days Annual Leave and 17 days Public Holidays
• Group Health Insurance including IPD, OPD, Dental
• Annual Health Check-up
• Provident Fund
• 13 month salary
• Quarterly and annually staff party
• Training/Wedding/Compassionate Leaves

Please send CV including your expected salary via Apply Now button.

Exotissimo Travel Co., Ltd.

7th Floor, Sethiwan Tower 139

Pan Road, Silom, Bangrak, Bangkok 10500

Tel :

Website

About the Opportunity

HirePay provides high-quality travel operations support and staffing services to boutique travel agencies in Asia. We are seeking a Travel Designer (aka "Travel Consultant") based in Thailand to support one of our key clients — a Japanese inbound travel agency that specializes in designing bespoke travel experiences in Japan for international travelers.

This is a remote contract role. The contractor will collaborate closely with the Japanese agency's team to deliver premium travel planning services. The agency is well-versed in working with remote teams and will provide training to the right candidate.

About the Client (Japanese Travel Agency)

The client is a boutique Japan-based travel agency serving international travelers. They focus on custom-designed luxury and experiential travel in Japan, often working directly with travelers or with global travel agents. The agency currently employs a team of 10, with 50% working remotely in Japan.

Responsibilities:

As a Travel Designer contractor, you will:

• Communicate with the agency's clients (direct travelers and travel agents) to understand their Japan travel needs.
• Design and propose tailored itineraries for trips to Japan, using creative and service-oriented thinking.
• Coordinate (in English) with the agecncy's travel arrangement team whoe will manage the bookings with Japanese suppliers.
• Maintain accurate and timely communication with the agency's team and their clients.
• Adapt plans as needed based on client feedback or changing circumstances.
• Ensure service quality and a high degree of client satisfaction on behalf of the agency.

Requirements:

• 3–5 years of professional experience in travel consulting, customer service, sales, hospitality, or a related field.
• Excellent English communication skills (written and spoken), for working with the Japanese agency team and their international clients.
• Some level of Japanese language proficiency (speaking) is strongly preferred; stronger skills are highly valued.
• Experience in client-facing roles, with a strong service orientation and attention to customer needs.
• Comfortable working with online collaboration tools (email, chat, CRM or booking platforms).
• Strong organizational and project management skills.
• Ability to work independently while staying aligned with the client's team and standards.
• Cultural awareness when working across international and Japanese business contexts.

Preferred Qualifications (Nice to Have):

• Experience supporting Japan travel planning or working with Japanese suppliers.
• Background in luxury travel or hospitality.
• Familiarity with Japan's destinations, culture, and travel logistics.

Work Environment & Terms:

• Remote contractor position based in Thailand.
• You will be contracted by HIrePay to provide services to the Japanese travel agency.
• Flexible hours, with some coordination required across Thai and Japan time zones.
• Reliable internet connection and professional home office setup required.
• Training and support provided by the Japanese agency and by HirePay.

Our client, a
luxury travel company specializing in tailor-made journeys across Asia
, is seeking a bilingual
Travel Consultant (Japanese & English)
to join their team in Bangkok.

This role will focus on
creating unforgettable travel experiences
by coordinating with local tour operators and vendors in Japan, while collaborating closely with the
Headquarter Team in New York
.

Key Responsibilities

• Coordinate with tour operators and vendors in Japan to ensure seamless travel operations.
• Collaborate with HQ in New York on client itineraries and package alignment.
• Prepare quotations, manage reservations, and arrange travel logistics (hotels, flights, trains, etc.).
• Provide personalized travel advice and craft unique travel experiences for clients.
• Negotiate with vendors to secure competitive rates and value-added services.
• Process payments to hotels and service providers accurately and on time.

Qualifications

• Bachelor's degree or higher
  in any related field.
• Fluency in
  Japanese (N1–N2)
  and
  English
  .
• Experience in
  travel consulting or operations
  , ideally focused on the Japanese market.
• Strong negotiation, communication, and coordination skills.
• Detail-oriented and passionate about delivering exceptional customer experiences.

About the role

We are seeking a Travel Consultant (Japanese Market) to manage travel operations and vendor relations in Japan while collaborating with our New York Headquarters. The ideal candidate will be bilingual in Japanese and English, experienced in travel consulting, and skilled in managing bookings, negotiations, and personalized client service.

What you'll be doing

• Coordinate with Japanese tour operators and vendors to ensure seamless travel arrangements.
• Collaborate with the New York Headquarters to align travel packages and client needs.
• Prepare quotations and handle bookings for hotels, flights, trains, and related services.
• Provide personalized travel advice and create tailored itineraries based on client preferences.
• Negotiate with vendors to secure the best deals and enhance client satisfaction.
• Process payments to hotels, vendors, and service providers accurately and on time.

What we're looking for

• Fluent in Japanese and English (spoken and written).
• Proven experience in travel consulting, especially in the Japanese travel market.
• Strong negotiation, communication, and organizational skills.
• Detail-oriented and dedicated to providing excellent service.

What we offer

• Medical Insurance
• Incentive Pay
• Non-discretionary Bonus

Apply now to join our dynamic team of travel professionals.

คุณสมบัติ

-เพศหญิง อายุ 23-30 ปี

-มีใจรักงานบริการ และ มีทักษะการสื่อสารดี

-ขยัน อดทน มีความรับผิดชอบ

-สามารถจัดการแก้ปัญหาเฉพาะหน้าได้

-สามารถจัดสรรเวลาทำงานตามกะได้ และปฏิบัติงานวันเสาร์-อาทิตย์หรือวันหยุดนักขัตฤกษ์ได้

-สามารถสื่อสารภาษาอังกฤษได้

-มีความสามารถด้านการใช้งานโปรแกรมคอมพิวเตอร์พื้นฐาน

ประเภทของงาน: งานประจำ

ชำระเงิน: ฿15, ฿20,000.00 ต่อเดือน

สถานที่ทำงาน: ตัวต่อตัว

About the role

We are seeking a talented Customer Service professional to join our team at International Metal & Jewelry Co., Ltd. in Mueang Lamphun, Lamphun. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on ensuring customer satisfaction, resolving inquiries, and contributing to the overall success of our client and sales administration operations.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Assist customers with product information, order placement, and order tracking
3. Handle customer complaints and concerns, and work to resolve issues to the customer's satisfaction
4. Maintain accurate customer records and update customer information as needed
5. Collaborate with other departments to ensure seamless customer experiences
6. Contribute to the continuous improvement of customer service processes and procedures
7. Provide administrative support to the sales team as needed

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and decision-making skills to handle customer inquiries and concerns
3. Attention to detail and the ability to maintain accurate records and data
4. Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
5. Proficiency in relevant software and technologies used in a customer service environment
6. Previous experience in a customer service or client-facing role, preferably within the administration and office support industry

What we offer

At International Metal & Jewelry Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous paid time off and holiday leave
2. Opportunities for career development and advancement
3. A collaborative and inclusive company culture

About us

International Metal & Jewelry Co., Ltd. is a leading provider of high-quality metal and jewelry products. Established over 20 years ago, we have a strong reputation for innovation, quality, and exceptional customer service. Our team of dedicated professionals work tirelessly to deliver the best possible solutions to our clients, and we are committed to fostering a diverse and inclusive workplace.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

Job Description:

• Directly deal to customers (Purchasing team, Logistic , account and Finance)
  
  Main task is to access customer web site to get forecast ,PO, Label  ,delivery note , Billing and follow up payment
• Proceed forecast and  order into NMB system ,
• Follow up  shipment /delivery  reply, check /submit delivery plan  to each  customer
• Communicate with both  and Factory side in case pull in /push out
• Preparing quotation when exchange rate change  and change new price in NMB system
• Prepare sales estimation of each items
• Preparing sales routing in case new business
• Issue  delivery order and communicate with Logistic and warehouse to arrange cargoes to customer
• Issue Tax invoice and send Tax Invoice to customer and submit to NMB account team
• Follow up billing and payment from customer
• Submit AR report  for each customer
• Submit sales report for BOI purpose to each customer
• Support sales team in case any  action required ( Such as unforeseen delivery issue  or Quality issue)
  
  Contact  Routing : (Customers ,Factory, Product Coordinator, Logistic , Account  and Sales team)
  
  Correspond with customers  Window persons  such as :  Purchasing , Sourcing , quality control, production, accounting

Qualifications:

• Bachelor Degree  --- any relate field
• Experienced in related customer service especially manufacturing field)
• Good Communication skill  with Service mind
• Good English skill  TOEIC score, Min 600, Good Communication negotiation skill

Microsoft office Skill

    >Excel : Daily  Need basic excel formula knowledge and attitude to study more   

    > Word :・ Basic skill

• Basic knowledge and experience  in Logistic /Incoterm
• Others : Company provide Notebook
• Company working Hour   : Sharply start 8.00am – 17.30 pm  , no overtime support
  
     Saturday working 1-3 days a year (based on company calendar)

สวัสดิการ :

ค่าตำแหน่ง ค่าภาษาอังกฤษ โบนัส ปรับขึ้นเงินเดือนประจำปี ที่พักใกล้สถานที่ทำงาน รถรับส่ง ชุดพนักงาน ข้าวฟรี อาหารราคาย่อมเยาว์ กองทุนสำรองเลี้ยงชีพ ค่ารักษาพยาบาลของพนักงาน และครอบครัว ตรวจสุขภาพประจำปี อาหารญี่ปุ่น ราคาย่อมเยาว์ (มื้อเย็น) งานเลี้ยงสังสรรค์ประจำปี

Or client is in the medical device business.

Overview:

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the APAC customers within the guidelines set by the company. 

How You'll Make an Impact:

• Handle inbound orders & enquiries (via faxes and emails) from customers & channel partners.
• Reply promptly to emails, and follow-up with internal work groups for enquiry closure.
• Proactively and regularly update & reconcile with customers & channel partners.
• Process customers' orders promptly and accurately.
• Match customer orders against supporting documents (eg. quotations, emails etc).
• Ensure submission of orders to Logistics according to cut-off time.
• Coordinate with Logistics for local deliveries and shipments.
• Ensure prompt billing of stock placement at customer's premises.
• Submit electronic invoices to customers' e.g. via email or online portals.
• Work closely with APAC Customer Service teams to ensure customers' orders and enquiries are processed correctly and in a timely manner.
• Ensure accuracy and compliance with all related regulations for all orders.
• Ensure compliance to export regulations & Incoterms.
• Collaborate with supply chain teams to ensure the smooth flow of supplies, when necessary.
• Maintain good documentation of customer orders, invoices & other relevant supporting documents.
• Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.
• Support any other administrative tasks as assigned.

Qualifications:

• Bachelor Degree in Business Studies or Science.
• At least 0-1 year of customer service experience.
• Proficiency in English Language, spoken and written.
• Work 5 days per week: Mon. – Fri A.M. – 17.30 P.M.
• BTS Ratchadamri station or MRT Si Lom.

Job Descriptions

•  Contact with local customer and follow up to process the freight and customs clearance procedures.

•  Managing shipping documents: invoices, packing lists, B/L  Form. Checking the accuracy of import documents.

•  Coordinate with carrier, shipping company and transportation company.

•  Enter manifest to carrier.

•  Prepare and verify all shipping documents.

•  Able to make shipment planning.

•  Issue billing to customer.

•  Record Costing Data.

Qualifications

•  Male or Female age 24-30 years old.

•  Bachelor's degree in a logistics or related field.

•  At least 2 years of relevant work experience

•  Strong knowledge of import operations and all related documents (import processes, BL, etc.)

•  Good command of basic Microsoft Office (Word, Excel, etc.)

•  Good to fair command of English, especially writing

•  Positive attitude and self-motivated