2 Travel Position jobs in Thailand
Advisor I - Travel (Vietnamese Speaker)
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Advisor I - Travel (Vietnamese Speaker)
Job Description
Advisor I - Travel (Vietnamese Speaker), The Customer Service Representative will be responsible for responding to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality.
This role involves troubleshooting booking issues, managing accounts, addressing payment concerns, and applying discounts or promo codes. The representative will also help customers understand terms and conditions related to offers and resolve any booking errors, payment discrepancies, or app-related technical issues. Additionally, they will handle escalated issues with professionalism, ensuring a positive and valued customer experience at all times.
**Responsibilities:**
+ Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
+ Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
+ Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
+ Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
+ Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
+ Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
**Preferred Qualification:**
+ Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
+ Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
+ Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
**Required Qualification:**
+ Bachelor's degree or above
+ Native in Vietnamese
+ Able to work in shift rotations
+ Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above)
+ Fresh graduates are welcome.
+ Fixed term contract
**Working shift & schedule:**
+ 24-hour shift rotations
**Benefits:**
+ Relocation package
+ Visa & work permit sponsorship
+ KPI & Attendance incentives
+ House Allowance
+ Insurances
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Vietnamese (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I - Travel (Vietnamese Speaker)
Job Description
Advisor I - Travel (Vietnamese Speaker), The Customer Service Representative will be responsible for responding to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality.
This role involves troubleshooting booking issues, managing accounts, addressing payment concerns, and applying discounts or promo codes. The representative will also help customers understand terms and conditions related to offers and resolve any booking errors, payment discrepancies, or app-related technical issues. Additionally, they will handle escalated issues with professionalism, ensuring a positive and valued customer experience at all times.
**Responsibilities:**
+ Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
+ Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
+ Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
+ Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
+ Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
+ Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
**Preferred Qualification:**
+ Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
+ Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
+ Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
**Required Qualification:**
+ Bachelor's degree or above
+ Native in Vietnamese
+ Able to work in shift rotations
+ Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above)
+ Fresh graduates are welcome.
+ Fixed term contract
**Working shift & schedule:**
+ 24-hour shift rotations
**Benefits:**
+ Relocation package
+ Visa & work permit sponsorship
+ KPI & Attendance incentives
+ House Allowance
+ Insurances
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Vietnamese (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Business Communication Manager (Travel Agency)
PRTR
Posted today
Job Viewed
Job Description
Our client is a leading wholesale travel agency offering convenient end-to-end travel services.
**Responsibilities**
- Managing, monitoring, and mentoring the sales team and operations team to work on strategy and achieve targets.
- Providing business requirements and negotiating for the best benefit.
- Collaborating with business partners for new campaigns and improved services.
- Working closely with sales team and marketing teams to launch new campaigns to promote packages.
- Providing strategic direction, adapting and improving it to align on situations or disruption.
- Creating new campaigns with the marketing team to launch quarterly.
- Maintaining relationships with partners and contract management
- Pitching, presenting, and negotiating the services, packages, and itinerary details to clients (B2B & B2C).
- Analyzing, summarized, and provided sales data for Managing Director.
- Reporting and presenting directly to Managing Director.
**Qualifications**
- Bachelor's Degree in any related field.
- Having experience in Corporate Sales for 5 years in the All industry (Prefer Hospitality industry).
- Knowledge of hotels and airlines.
- Management skills are required.
- Good command of English.
- Management skills.
**Responsibilities**
- Managing, monitoring, and mentoring the sales team and operations team to work on strategy and achieve targets.
- Providing business requirements and negotiating for the best benefit.
- Collaborating with business partners for new campaigns and improved services.
- Working closely with sales team and marketing teams to launch new campaigns to promote packages.
- Providing strategic direction, adapting and improving it to align on situations or disruption.
- Creating new campaigns with the marketing team to launch quarterly.
- Maintaining relationships with partners and contract management
- Pitching, presenting, and negotiating the services, packages, and itinerary details to clients (B2B & B2C).
- Analyzing, summarized, and provided sales data for Managing Director.
- Reporting and presenting directly to Managing Director.
**Qualifications**
- Bachelor's Degree in any related field.
- Having experience in Corporate Sales for 5 years in the All industry (Prefer Hospitality industry).
- Knowledge of hotels and airlines.
- Management skills are required.
- Good command of English.
- Management skills.
This advertiser has chosen not to accept applicants from your region.
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