What Jobs are available for User Operations in Thailand?

Key Responsibilities:

1.Identify, onboard, and manage KOC (Key Opinion Consumer) resources to enhance brand reputation and user engagement.

2.Plan and execute KOC collaboration tasks, including product reviews, user-generated content (UGC), and topic campaigns.

3.Build and manage user communities (e.g., Facebook Groups, LINE groups), improving user activity, retention, and conversion.

4.Collect user feedback and community insights to shape user profiles and monitor potential risks.

5.Regularly analyze and report on KOC and community performance, optimizing strategies accordingly.

6.Support both online & offline operations

Qualification:

1.Bachelor's degree or above, preferably in Marketing, Communication, New Media, or Social Work.

2.Familiar with community operation logic and KOC collaboration workflows; prior experience preferred.

3.Strong sense of local user behavior and content preferences; excellent communication and execution skills.

4.Proficient in platforms such as Facebook, LINE, and Instagram, and in using community management tools.

5.Basic data analysis capability; English or Chinese communication skills are a plus.

Our benefits:

• Fixed Bonus

• Variable Bonus

• Provident Fund (Employer contribution ranges from 3% to 8%, based on years of service)

• Phone Allowance depends on Job Level

• Meal Allowance

• Overtime Meal Allowance

• Birthday Allowance

• Wedding Congratulations Allowance

• Newborn Gifts Allowance

• Employee Funeral Assistance

• Funeral Assistance for Employee Family Members.

• Group Health includes IPD and OPD coverage (Enhanced mental health coverage), Accident, Life, and Dental Insurances - Coverage begins on the employee's start date.

• 5 working days (Monday-Friday)

• Annual leave (Starts at 7 days, increasing to a maximum of 15 days, based on years of service)

• Marriage Leave

• Funeral Leave for family members

• Childcare Leave

Working Location: G Tower, 22nd Floor, North Tower Rama 9

Key Responsibilities:

1.Manage brand social media accounts (e.g., Facebook, Instagram, YouTube), boosting followers, engagement, and reach.

2.Develop content plans based on brand campaigns, write copy, and collaborate on visuals or short video production.

3.Analyze social media data to refine content strategies and optimize posting schedules.

4.Monitor trending topics and user interests to enhance brand relevance and exposure.

5.Support co-creation & cross-posting with KOC content to expand social reach.

6.Support both online & offline operations.

Qualification:

1.Bachelor's degree or above in Advertising, Journalism, Digital Media, Design, or related fields.

2.Experience in social media operations and content creation preferred.

3.Strong writing skills and visual sense, capable of independently producing high-quality content.

4.Proficiency in content tools such as CapCut, Canva, Adobe Photoshop, or equivalent.

5.Sensitive to new media trends; English or Chinese proficiency is a plus.

Our benefits:

• Fixed Bonus

• Variable Bonus

• Provident Fund (Employer contribution ranges from 3% to 8%, based on years of service)

• Phone Allowance depends on Job Level

• Meal Allowance

• Overtime Meal Allowance

• Birthday Allowance

• Wedding Congratulations Allowance

• Newborn Gifts Allowance

• Employee Funeral Assistance

• Funeral Assistance for Employee Family Members.

• Group Health includes IPD and OPD coverage (Enhanced mental health coverage), Accident, Life, and Dental Insurances - Coverage begins on the employee's start date.

• 5 working days (Monday-Friday)

• Annual leave (Starts at 7 days, increasing to a maximum of 15 days, based on years of service)

• Marriage Leave

• Funeral Leave for family members

• Childcare Leave

Working Location: G Tower, 22nd Floor, North Tower Rama 9

Job Role

• Drive best-in-market customer experience and sustainable development of Customer
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.

Qualifications:

• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal
• In-depth knowledge of Standard Operating Procedures and Quality Assurance
• In-depth understanding and knowledge of customer requirements and challenges
• Strong Continuous Improvement mindset
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.

About SeatOS
SeatOS is on a mission to transform and digitize the ground & sea transportation industry. Part of Travelier Group, SeatOS is a fast-growing B2B start-up building the digital infrastructure that enables operators to modernize their operations, connect to global distribution, and scale their businesses.

Scaling fast across markets such as Thailand, Indonesia and the Philippines; our platform powers millions of trips annually and processes 10s of millions in GMV. Now, we're entering our next phase of growth.

The Role
The
Customer Operations Lead
will be both a manager and a hands-on operator. You'll lead a small team responsible for customer service, system implementations, and set-up operations. You'll design and enforce processes, own SLAs and KPIs, and ensure that SeatOS continues to provide an exceptional experience as we grow.

This isn't a 9-to-5 "answer tickets" role. It's about building trust, solving problems fast, and doing whatever it takes to make customers successful.

Requirements:

• Team Leadership: Manage and coach a team of 2–3 covering customer support, implementations, and data entry.
• Operational Excellence: Own SLAs & KPIs (CSAT, first response time, activation lead time, etc.) and hold the team accountable.
• Hands-On Work: Personally handle complex customer queries, system set-ups, and implementations when needed. This will include data entry and system configurations.
• Technical: Develop and maintain a deep understanding of the system and its features, helping to resolve issues and work with our in-house engineering team to resolve technical issues.
• Customer Relationships: Build trusting relationships with customers across the region, ensuring they're getting the best support possible. We go above and beyond.
• Process & Tools: Design, implement, and enforce playbooks for support, implementations, and activations. Select and optimize tools. Explore ways to make processes more efficient through the adoption of AI and automation.
• Cross-Team Collaboration: Work closely with Engineering, Sales, and Travelier inventory/finance teams to resolve mapping issues, invoicing challenges, and other escalations.
• Reporting: Prepare regular reports on ticket volumes, issue types, SLAs, and customer satisfaction for SeatOS leadership.
• Travel: This role will require occasional travel (mostly limited to within SEA) to meet with customers during busy training periods or as otherwise required by customers.

What We're Looking For:

• 4–7 years of experience in customer operations, support, or implementation roles in SaaS, travel, or tech.
• Prior people management experience (small teams, player-coach style).
• Strong problem-solving mindset; comfortable being hands-on with data, tools, and customer escalations. Some technical background is required for this role.
• Excellent written and verbal communication (English a must, Thai or other SEA languages a plus).
• Experience designing and enforcing processes and using tools like Zendesk, HubSpot, or similar.

Ambition to grow with a scale-up and willingness to do whatever it takes to deliver for customers.

Job Description:

• Drive best-in-market customer experience and sustainable development of Customer
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.

Minimum Qualifications:

• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal
• In-depth knowledge of Standard Operating Procedures and Quality Assurance
• In-depth understanding and knowledge of customer requirements and challenges
• Strong Continuous Improvement mindset
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.

Customer Operations Lead

Bangkok, Thailand · Full time · Management

About The Position

About SeatOS

SeatOS is on a mission to transform and digitize the ground & sea transportation industry. Part of Travelier Group, SeatOS is a fast-growing B2B start-up building the digital infrastructure that enables operators to modernize their operations, connect to global distribution, and scale their businesses.

Scaling fast across markets such as Thailand, Indonesia and the Philippines; our platform powers millions of trips annually and processes 10s of millions in GMV. Now, we're entering our next phase of growth.

The Role

The 
Customer Operations Lead
 will be both a manager and a hands-on operator. You'll lead a small team responsible for customer service, system implementations, and set-up operations. You'll design and enforce processes, own SLAs and KPIs, and ensure that SeatOS continues to provide an exceptional experience as we grow.

This isn't a 9-to-5 "answer tickets" role. It's about building trust, solving problems fast, and doing whatever it takes to make customers successful.

Requirements

• Team Leadership:
   Manage and coach a team of 2–3 covering customer support, implementations, and data entry.
• Operational Excellence:
   Own SLAs & KPIs (CSAT, first response time, activation lead time, etc.) and hold the team accountable.
• Hands-On Work:
   Personally handle complex customer queries, system set-ups, and implementations when needed. This will include data entry and system configurations.
• Technical: Develop and maintain a deep understanding of the system and its features, helping to resolve issues and work with our in-house engineering team to resolve technical issues.
• Customer Relationships: Build trusting relationships with customers across the region, ensuring they're getting the best support possible. We go above and beyond.
• Process & Tools:
   Design, implement, and enforce playbooks for support, implementations, and activations. Select and optimize tools. Explore ways to make processes more efficient through the adoption of AI and automation.
• Cross-Team Collaboration:
   Work closely with Engineering, Sales, and Travelier inventory/finance teams to resolve mapping issues, invoicing challenges, and other escalations.
• Reporting:
   Prepare regular reports on ticket volumes, issue types, SLAs, and customer satisfaction for SeatOS leadership.
• Travel:
  This role will require occasional travel (mostly limited to within SEA) to meet with customers during busy training periods or as otherwise required by customers.

What We're Looking For:

• 4–7 years of experience in 
  customer operations, support, or implementation
   roles in SaaS, travel, or tech.
• Prior 
  people management experience
   (small teams, player-coach style).
• Strong problem-solving mindset; comfortable being hands-on with data, tools, and customer escalations. Some technical background is required for this role.
• Excellent written and verbal communication (English a must, Thai or other SEA languages a plus).
• Experience designing and enforcing processes and using tools like Zendesk, HubSpot, or similar.
• Ambition to grow with a scale-up and willingness to do whatever it takes to deliver for customers.

About The Position
About SeatOS
SeatOS is on a mission to transform and digitize the ground & sea transportation industry. Part of Travelier Group, SeatOS is a fast-growing B2B start-up building the digital infrastructure that enables operators to modernize their operations, connect to global distribution, and scale their businesses.

Scaling fast across markets such as Thailand, Indonesia and the Philippines; our platform powers millions of trips annually and processes 10s of millions in GMV. Now, we're entering our next phase of growth.

The Role
The
Customer Operations Lead
will be both a manager and a hands-on operator. You'll lead a small team responsible for customer service, system implementations, and set-up operations. You'll design and enforce processes, own SLAs and KPIs, and ensure that SeatOS continues to provide an exceptional experience as we grow.

This isn't a 9-to-5 "answer tickets" role. It's about building trust, solving problems fast, and doing whatever it takes to make customers successful.

Requirements

• Team Leadership: Manage and coach a team of 2–3 covering customer support, implementations, and data entry.
• Operational Excellence: Own SLAs & KPIs (CSAT, first response time, activation lead time, etc.) and hold the team accountable.
• Hands-On Work: Personally handle complex customer queries, system set-ups, and implementations when needed. This will include data entry and system configurations.
• Technical: Develop and maintain a deep understanding of the system and its features, helping to resolve issues and work with our in-house engineering team to resolve technical issues.
• Customer Relationships: Build trusting relationships with customers across the region, ensuring they're getting the best support possible. We go above and beyond.
• Process & Tools: Design, implement, and enforce playbooks for support, implementations, and activations. Select and optimize tools. Explore ways to make processes more efficient through the adoption of AI and automation.
• Cross-Team Collaboration: Work closely with Engineering, Sales, and Travelier inventory/finance teams to resolve mapping issues, invoicing challenges, and other escalations.
• Reporting: Prepare regular reports on ticket volumes, issue types, SLAs, and customer satisfaction for SeatOS leadership.
• Travel: This role will require occasional travel (mostly limited to within SEA) to meet with customers during busy training periods or as otherwise required by customers.

What We're Looking For

• 4–7 years of experience in customer operations, support, or implementation roles in SaaS, travel, or tech.
• Prior people management experience (small teams, player-coach style).
• Strong problem-solving mindset; comfortable being hands-on with data, tools, and customer escalations. Some technical background is required for this role.
• Excellent written and verbal communication (English a must, Thai or other SEA languages a plus).
• Experience designing and enforcing processes and using tools like Zendesk, HubSpot, or similar.

Ambition to grow with a scale-up and willingness to do whatever it takes to deliver for customers.

Job Purpose and Impact

The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications
Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience