1 Vacation Planning jobs in Thailand
Vacation Experience Planner
Marriott Vacations Worldwide
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Job Description
The Vacation Experience Planner coordinates the Pre arrival call program for guests (owners, exchanges, etc.). Basically, this program is run to facilitate and improve the arrival of guests to our resort, giving them the opportunity of informing us about specific needs to make their arrival more pleasant.
CANDIDATE PROFILE
Education and Experience
**Education**: Hospitality business study
**Job experience**: 2 years practical experience at Front Office Department.
**Languages**: Fluent in English, Additional Languages are plus.
**Computer knowledge**: Windows office, Outlook, Opera, Marsha is a plus
ESSENTIAL JOB FUNCTIONS
Perform other duties as required to meet the needs of the department or as instructed by Management.
Be punctual and wear the nametag and uniform at all times during working hours.
Perform all tasks in a timely manner ensuring all deadlines are met.
Comply with MVCI and Marriott International policies and procedures and update your knowledge of all Marriott product lines.
Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
Work with all MVCI colleagues as a team, supporting their needs within the team and those of the business at all times.
Transfer allocation requests from Marsha to Opera or/ and excel sheet in order to have a list of allocation requests based on date of request. Many of your duties will require a fluent communication and follow up with the in-house Front Office team, being the Pre Arrival Call Agent the one responsible of coordinating and meeting the goal of having met all required tasks in a timely manner.
Once the information is received from guests, insert all the information in Opera for the arrivals and check with FO in house team, if required, to ensure the proper information is being given.
In case owners’ requests cannot be fulfilled, Pre-Arrival Call Agent needs to call owners to offer them other possibilities.
Interact with FO In house team regarding the proper handling of allocation request. All difficult allocations must be informed to the in-house Front Office Manager.
Run necessary reports for shift.
Answer Pre-Arrival office phone within required time frame.
Ensure that the requirements for daily checklist are met.
Updating guests’ profiles notes
Ensuring a proper handling of all bookings (Red Eye, Duplicated arrivals, charging No shows when required)
Merging profiles when needed.
Updating guests’ special requests needs in the reservations and coordinating with FO in house team when required to ensure they are met.
Attend any meetings as required.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Guest Satisfaction
Handle guest welcome in an efficiently and in a professional manner, following the company procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Always use the correct telephone etiquette
Familiarize with MVCI Enterprise Balanced Scorecard, focusing on our Vision and Mission, ensuring complete guest service satisfaction.
Financial Management
Avoid apartment moving whenever possible, as these means saving for Housekeeping.
Coordinate guest in the same apartment for the whole stay and therefore avoids at least one moving.
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Personal Attributes
Integrity
Dependability
Positive Demeanor
Presentation
Stress Tolerance
Adaptability
Interpersonal Skills
Interpersonal Skills
Customer Service Orientation
Diversity Relations
Teamwork
Influence
Ability to follow up and maintain a relationship with clients over a long period of time
Communications
English Language Proficiency
Communication skills, both verbal and written
Listening
Exceptional telephone skills
Applied Reading
Analytical Skills
Learning
CANDIDATE PROFILE
Education and Experience
**Education**: Hospitality business study
**Job experience**: 2 years practical experience at Front Office Department.
**Languages**: Fluent in English, Additional Languages are plus.
**Computer knowledge**: Windows office, Outlook, Opera, Marsha is a plus
ESSENTIAL JOB FUNCTIONS
Perform other duties as required to meet the needs of the department or as instructed by Management.
Be punctual and wear the nametag and uniform at all times during working hours.
Perform all tasks in a timely manner ensuring all deadlines are met.
Comply with MVCI and Marriott International policies and procedures and update your knowledge of all Marriott product lines.
Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
Work with all MVCI colleagues as a team, supporting their needs within the team and those of the business at all times.
Transfer allocation requests from Marsha to Opera or/ and excel sheet in order to have a list of allocation requests based on date of request. Many of your duties will require a fluent communication and follow up with the in-house Front Office team, being the Pre Arrival Call Agent the one responsible of coordinating and meeting the goal of having met all required tasks in a timely manner.
Once the information is received from guests, insert all the information in Opera for the arrivals and check with FO in house team, if required, to ensure the proper information is being given.
In case owners’ requests cannot be fulfilled, Pre-Arrival Call Agent needs to call owners to offer them other possibilities.
Interact with FO In house team regarding the proper handling of allocation request. All difficult allocations must be informed to the in-house Front Office Manager.
Run necessary reports for shift.
Answer Pre-Arrival office phone within required time frame.
Ensure that the requirements for daily checklist are met.
Updating guests’ profiles notes
Ensuring a proper handling of all bookings (Red Eye, Duplicated arrivals, charging No shows when required)
Merging profiles when needed.
Updating guests’ special requests needs in the reservations and coordinating with FO in house team when required to ensure they are met.
Attend any meetings as required.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Guest Satisfaction
Handle guest welcome in an efficiently and in a professional manner, following the company procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Always use the correct telephone etiquette
Familiarize with MVCI Enterprise Balanced Scorecard, focusing on our Vision and Mission, ensuring complete guest service satisfaction.
Financial Management
Avoid apartment moving whenever possible, as these means saving for Housekeeping.
Coordinate guest in the same apartment for the whole stay and therefore avoids at least one moving.
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Personal Attributes
Integrity
Dependability
Positive Demeanor
Presentation
Stress Tolerance
Adaptability
Interpersonal Skills
Interpersonal Skills
Customer Service Orientation
Diversity Relations
Teamwork
Influence
Ability to follow up and maintain a relationship with clients over a long period of time
Communications
English Language Proficiency
Communication skills, both verbal and written
Listening
Exceptional telephone skills
Applied Reading
Analytical Skills
Learning
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