16 Wellness Manager jobs in Thailand

การจ้างงาน

full-time

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รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

Welfare & Benefits

1. 6 Days off per month
2. Service Charge
3. Annual salary adjustment and annual bonus
4. 2 Meals per shift
5. Locker, uniform
6. Public Holidays and Vacation
7. Social Security
8. Group Insurance
9. Physical Check-up
10. Recognition Award
11. Staff Rate at Mida & Resort Group
12. Staff Birthday & Staff Party
13. Training & Development Program
14. Other allowance

Service Charge

ไม่ข้อมูล

Company Description
At
Mövenpick BDMS Wellness Resort Bangkok
, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia's most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort's various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

• Oversee and elevate day-to-day operations of the Spa and Fitness.
• Create and launch wellness campaigns and promotions that align with guest needs and drive revenue across spa, fitness, and holistic wellness offerings.
• Serve as the main liaison with BDMS Wellness Clinic, ensuring a seamless guest journey from hospitality to health.
• Build, manage, and engage a wellness-focused guest database to foster brand loyalty and repeat visits.
• Ensure excellent service standards and personalized experiences for all wellness guests.
• Monitor guest satisfaction and adapt offerings based on feedback and wellness trends.
• Align with Mövenpick's wellness vision: Eat Well, Sleep Well, Meet Well, and Live Well.

Qualifications

• Minimum Bachelor's degree in hospitality, wellness, health sciences, or related fields.
• Certified Spa Manager License (mandatory).
• Minimum 3 years' experience in spa/wellness management, preferably in premium or luxury hotels.
• Proven ability to drive revenue through creative wellness strategies and commercial awareness.
• Strong leadership, coordination, and interpersonal skills.
• Fluent communication in both Thai and English is essential.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Role Overview

The
Wellness Manager
at
Kaaya Pilates Rehab Clinic
plays a pivotal role in leading and improving daily operations while ensuring an
exceptional, 5-star customer experience
at every touchpoint.

You will work closely with the CEO to set service standards, refine operational processes, and continuously elevate Kaaya's positioning as Bangkok's leading
doctor-led rehabilitation and wellness destination
.

This role is perfect for a
detail-oriented, customer-obsessed leader
who thrives on
daily operational excellence
,
continuous improvement
, and creating an environment where
every client feels cared for and valued
— turning first-time visitors into
loyal, returning customers

Key Responsibilities

1. Wellness & Operations Leadership

• Oversee
  day-to-day clinic operations
  to ensure seamless, high-quality service across all departments (front desk, Pilates, physiotherapy).
• Set, implement, and continuously
  refine Kaaya's operational SOPs
  and
  service experience guidelines
  .
• Manage
  scheduling
  for doctors, physiotherapists, trainers, and receptionists to optimize coverage, especially during
  peak hours and weekends
  .
• Ensure
  clinic readiness
  daily, including environment, cleanliness, safety, and equipment — delivering a
  premium, wellness-focused atmosphere
  .
• Actively identify and
  solve operational bottlenecks
  to maximize efficiency and elevate customer satisfaction.

2. Customer Experience & Journey Optimization

• Champion
  Kaaya's 5-star service philosophy
  — ensuring
  warmth, empathy, and personalization
  at every customer touchpoint.
• Monitor the
  entire customer journey
  , from booking to treatment to follow-up care, and proactively close service gaps.
• Create and enforce
  Kaaya's Wellness Service Standards
  to maintain consistent excellence and a sense of community.
• Regularly analyze
  customer feedback, NPS scores, and reviews
  to identify patterns and implement improvements.
• Introduce
  experience-driven innovations
  — surprise touches, personalized wellness check-ins, and memorable moments that
  delight customers
  .

3. People Leadership & Team Empowerment

• Lead, coach, and
  inspire a multidisciplinary team
  of doctors, physiotherapists, trainers, and front desk staff.
• Set
  clear KPIs and service goals
  for every department, aligning them with Kaaya's
  mission and business objectives
  .
• Conduct
  performance evaluations
  , personalized coaching, and
  team upskilling
  to raise overall service standards.
• Foster a
  positive, collaborative, and accountable team culture
  that prioritizes empathy, innovation, and excellence.
• Ensure
  team readiness
  to deliver consistently premium care by providing daily huddles, refreshers, and workflow updates.

4. Policy, SOP & Quality Management

• Develop, review, and
  continuously improve SOPs
  to ensure operational consistency and compliance.
• Maintain adherence to
  Thai healthcare regulations
  and
  Kaaya's internal quality benchmarks
  .
• Conduct
  routine operational audits
  to identify risks, inefficiencies, and opportunities for innovation.
• Oversee
  cash handling, insurance claim processes
  , and
  front desk documentation accuracy
  to maintain financial integrity.

5. Continuous Improvement & Innovation

• Analyze operational workflows
  and proactively redesign them for greater efficiency, higher retention, and better patient outcomes.
• Integrate
  clinic software systems
  , data dashboards, and automation tools to enhance operational accuracy and reporting.
• Benchmark Kaaya's service quality against
  premium rehabilitation and Pilates clinics
  regionally and globally.
• Partner with the CEO to develop
  Kaaya-exclusive wellness programs
  and operational frameworks that
  differentiate the brand
  .

6. Reporting & Strategic Collaboration

• Deliver
  weekly and monthly reports
  to the CEO, including:
• Revenue & cost performance
• Customer experience metrics
• Team productivity & adherence to SOPs
• Operational gaps and proposed solutions
• Contribute to
  strategic planning, budgeting, and scaling
  Kaaya's operations.
• Support the development of
  franchise-ready SOPs
  and
  expansion frameworks
  for future branches.

Qualifications & Skills

Must-Have

• Bachelor's degree in Business Administration, Healthcare Management, Wellness, or related field
• 5+ years of operational or wellness management experience, preferably in
  healthcare, wellness, or hospitality
• Strong understanding of
  customer experience design
  and
  patient journey optimization
• Proven ability to
  set and maintain premium service standards
  while managing cross-functional teams
• Excellent leadership skills
  with the ability to
  motivate, coach, and hold teams accountable
• Highly
  detail-oriented
  and
  process-driven
  , with a passion for
  continuous improvement
• Customer-first mindset
  with strong emotional intelligence and empathy

Nice-to-Have

• Experience in physiotherapy, Pilates, wellness, or fitness industry operations
• Knowledge of Thai healthcare regulations and insurance claims
• Familiarity with
  clinic software systems
  or similar management tools
• Bilingual (Thai + English)

Key Success Metrics (KPIs)

• Customer Experience:
  NPS ≥ 90, complaint resolution ≤ 24 hours
• Retention:
  Returning client rate ≥ 60% within 6 months
• Operational Excellence:
  ≥ 95% appointment accuracy, ≤ 5% no-shows
• Team Performance:
  ≥ 90% SOP adherence, strong staff engagement & retention
• Continuous Improvement:
  Launch at least
  3 impactful operational upgrades
  per quarter

Kaaya Core Values

• Care & Empathy
  — We treat every client as family.
• Excellence
  — We deliver
  5-star service
  at every touchpoint.
• Innovation
  — We embrace new ideas to continuously improve.
• Integrity
  — We are transparent, accountable, and trustworthy.
• Community
  — We build lasting relationships between clients, staff, and Kaaya.

How to Apply

Send your CV to:

Or add LINE:
neesanant

Key Mandate

To manage and direct a successful, profitable, and efficient COMO Shambhala operation, ensuring that our wellness services align with the objectives, performance, and quality standards set by the hotel/resort and COMO Shambhala.

Tasks/Responsibilities:

Operations / Communication

• Ensure COMO Shambhala Policy and Procedures are followed. Create, maintain and implement the Standard Operating Procedures and Guest Journey for the department.
• Maintain and update operational documents (Local drive and SharePoint).
• Enhance communication for daily operations with teams through logbook or digital.
• Conduct daily/weekly/monthly meetings within the team to encourage open communication and sharing of ideas.
• Oversee retail operation within wellness centre – vendor and inventory management / revenue budgets ensuring the retail space/outlet is attractive and well always stocked.
• Manage team performance and ensure that the philosophy (Mission and Vision) of COMO Shambhala is reflected in all interactions with guests and team members.
• Engage teams and continuously upgrade COMO Shambhala product knowledge – treatments, products, retail, hotel facilities and able to make insightful recommendation and upsell to guests.
• Plan and manage the daily activity schedule proactively meeting guest's expectations.
• Meet and exceed Leading Quality Assurance (LQA) standards as much as possible always ensuring high standard of service and high quality of treatments.
• Actively ensure prompt and professional service recovery action.
• Ensure health and safety standards are complied with at all times.
• Manage the maintenance, hygiene and cleanliness of COMO Shambhala areas and facilities to provide an optimal environment to guests and team members by implementing proper cleaning schedules.
• Recognise outstanding team member performance and manage substandard performance fairly, immediately and constructively.
• Regularly update your spa and wellness knowledge with participation in continuing education classes to maintain current knowledge of industry.
• Develop and mentor employees through coaching, training, delegation, support, motivation and direction.
• Encourage teamwork amongst team members and organise teambuilding activities.
• Manage pre-existing Hotel Management Systems and Spa Software System as a tool to carry out your COMO Shambhala operational tasks.
• Work with other department heads as a team, in line with overall goals and objectives.
• Maintain open communication with COMO Shambhala Head Office and Hotel Management.
• Confidentiality of property and company information observed by all team members and not to be shared with inappropriate people, in accordance with Property Handbook.
• Be the brand ambassador of COMO Shambhala and embody the commitment to living healthfully and nurturing this commitment in others.

Sales and Marketing

• Collaborate closely with the Corporate Head Office and Hotel Sales and Marketing teams for COMO Shambhala business initiatives.
• Regularly review the website and all digital media to ensure information is accurate and up to date.
• Utilize promotions to increase spa capture rates and ensure they are effectively tracked.
• Update the competitor list frequently and analyse market trends and pricing.
• Manage, coordinate, promote, and host visiting practitioners, workshops, retreats, and other COMO Shambhala events to ensure their success.
• Work with all hotel departments to effectively promote COMO Shambhala to hotel and resort guests.
• Ensure accurate tracking and reporting of the guest database.
• Engage proactively with repeat guests to encourage further reservations.
• Interact with guests to understand their preferences and needs, identifying areas for improvement.
• Actively participate in COMO Shambhala-related sales trips as needed, supporting the sales team to secure future business.

Finance

• Ensure the Daily Flash Report is completed accurately and take appropriate actions to improve business performance when necessary.
• Prepare the department's annual budget, sales and marketing plans, and business plan.
• Proactively work to maximize departmental Gross Operating Profit (GOP) by setting revenue targets for the department and team members and developing both short-term and long-term revenue and service strategies.
• Monitor the general ledger to ensure alignment with budgetary constraints.
• Prepare monthly reports and communicate the department's financial performance promptly to hotel management and COMO Shambhala Head Office.
• Set and manage inventory procedures to maintain accurate control of retail inventory, ensuring operational and retail stock orders stay within budgetary limits.
• Keep the cost of sales for treatments updated.

People Leadership

• Proactively manage staffing levels within budgetary constraints to meet business needs.
• Complete a Training Checklist for all new COMO Shambhala team member's as part of their induction training.
• Conduct COMO Shambhala orientation for new team members and provide regular refreshers for current team members.
• Maintain COMO Shambhala brand standards by organizing regular refresher trainings.
• Conduct performance reviews as required to monitor team performance and plan for succession.
• Ensure team members perform tasks according to their roles and take appropriate disciplinary action when necessary.
• Respect and understand the ethnic and cultural diversity among team members.
• Communicate and coordinate with Head Office for any skill training requirements.
• Encourage professional development by planning appropriate training programs for team members.
• Support the department's onsite trainer and ensure continuous departmental training.
• Attend training sessions or workshops organized by the hotel and COMO Shambhala.
• Coordinate with Head Office for employee rotation.

Attitude and Behaviour

• Adhere to all property rules and regulations (Employee Handbook).
• Maintain a positive attitude while on duty and be ready to assist any guests or colleagues in need.
• Always show respect to guests, managers, colleagues, and owners.
• Promote an honest, ethical, and safe environment by acting in a mature, professional, and empathetic manner. Gossiping, spreading rumours, and other malicious behaviour will not be tolerated.

Grooming

• Adhere to property grooming standards

Qualifications and Key Competencies:

• Minimum 3-5 Years Wellness Industry Experience, High school diploma and Spa Management certificates or equivalent preferred
• Passion for Wellness
• Fluent in English and second language preferred
• Leadership: Inspiring a team through motivation and ability to resolve conflicts
• Customer Service: Outstanding care and support towards guests using the Guest Journey experience
• Communication: Effectively exchanging information between, guests, team, members and management, including active listening skills
• Sales and Marketing: To promote wellness services and products to maximise revenue, by creating a business plan incorporating wellness promotions and initiatives
• Financial: Oversee budget, manage expenses, whilst controlling costs.
• Organizational Skills: Able to multitask and have attention to detail
• Problem Solving: Dealing with guests, team members, vendors – quick thinking and creative
• Spa Management Software: Booking systems
• Computer Skills: Proficient in Word, Excel and PowerPoint
• Inventory Management: Stocktakes and product orders
• Interpersonal Skills: Build strong relationships, involving empathy, patience and effective communication
• Industry Knowledge: Best Practices in Wellness industry, to ensure spa remains competitive and offers high-quality services, with a passion for the wellness industry

Company Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia's most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort's various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

• Oversee and elevate day-to-day operations of the Spa and Fitness.
• Create and launch wellness campaigns and promotions that align with guest needs and drive revenue across spa, fitness, and holistic wellness offerings.
• Serve as the main liaison with BDMS Wellness Clinic, ensuring a seamless guest journey from hospitality to health.
• Build, manage, and engage a wellness-focused guest database to foster brand loyalty and repeat visits.
• Ensure excellent service standards and personalized experiences for all wellness guests.
• Monitor guest satisfaction and adapt offerings based on feedback and wellness trends.
• Align with Mövenpick's wellness vision: Eat Well, Sleep Well, Meet Well, and Live Well.

Qualifications

• Minimum Bachelor's degree in hospitality, wellness, health sciences, or related fields.
• Certified Spa Manager License (mandatory).
• Minimum 3 years' experience in spa/wellness management, preferably in premium or luxury hotels.
• Proven ability to drive revenue through creative wellness strategies and commercial awareness.
• Strong leadership, coordination, and interpersonal skills.
• Fluent communication in both Thai and English is essential.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Location Overview
Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman's first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.

Role
The Clinic & Wellness Manager is responsible for leading Amanpuri's comprehensive wellness programs, ensuring seamless coordination of health, fitness, and immersive wellness experiences. This role oversees clinic operations, wellness program design, guest engagement, and data management, while upholding Aman's standards of excellence. Working closely with Immersion and Spa Managers across properties, the Clinic & Wellness Manager ensures consistency, innovation, and personalized delivery of all wellness offerings.

Responsibilities

• Lead, coordinate, and facilitate wellness, health, and fitness programs for guests.
• Develop and implement a variety of wellness programs, including health screenings, educational sessions, retreats, and publicity plans.
• Prepare wellness program summary sheets, guides, and communication materials for internal and guest use.
• Lead special projects and initiatives aligned with Aman's global wellness vision.
• Design, implement, and refine holistic wellness programs (e.g., detox, longevity, stress management, weight management, integrative medicine).
• Supervise guest consultations, ensuring accurate assessments, follow-ups, and personalized treatment plans.
• Ensure compliance with international health, safety, and hygiene standards in all clinical and wellness practices.
• Provide accurate information and assist with reservations related to wellness offers, working closely with the call center.
• Maintain guest wellness profiles and manage databases to ensure personalized and anticipatory service.
• Prepare comprehensive annual wellness reports, including program performance and financial impact.

Qualifications

• Minimum of 5 years of progressive managerial experience in wellness, spa, or clinic management within luxury hospitality or healthcare.
• Strong knowledge of health, wellness, and fitness program design and delivery.
• Proven ability to manage budgets, develop policies, and evaluate program effectiveness.
• Excellent communication skills, both written and verbal, with the ability to engage international guests.
• Strong organizational and data management skills; proficient in Opera, Microsoft Office.
• Dynamic personality with leadership ability and a strong guest-centric mindset.
• Ability to work collaboratively across multiple teams and properties.
• Passion for wellness and commitment to promoting a healthy lifestyle.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Location Overview

Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman's first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.

Role

The Clinic & Wellness Manager is responsible for leading Amanpuri's comprehensive wellness programs, ensuring seamless coordination of health, fitness, and immersive wellness experiences. This role oversees clinic operations, wellness program design, guest engagement, and data management, while upholding Aman's standards of excellence. Working closely with Immersion and Spa Managers across properties, the Clinic & Wellness Manager ensures consistency, innovation, and personalized delivery of all wellness offerings.

Responsibilities

• Lead, coordinate, and facilitate wellness, health, and fitness programs for guests.
• Develop and implement a variety of wellness programs, including health screenings, educational sessions, retreats, and publicity plans.
• Prepare wellness program summary sheets, guides, and communication materials for internal and guest use.
• Lead special projects and initiatives aligned with Aman's global wellness vision.
• Design, implement, and refine holistic wellness programs (e.g., detox, longevity, stress management, weight management, integrative medicine).
• Supervise guest consultations, ensuring accurate assessments, follow-ups, and personalized treatment plans.
• Ensure compliance with international health, safety, and hygiene standards in all clinical and wellness practices.
• Provide accurate information and assist with reservations related to wellness offers, working closely with the call center.
• Maintain guest wellness profiles and manage databases to ensure personalized and anticipatory service.
• Prepare comprehensive annual wellness reports, including program performance and financial impact.

Qualifications

• Minimum of 5 years of progressive managerial experience in wellness, spa, or clinic management within luxury hospitality or healthcare.
• Strong knowledge of health, wellness, and fitness program design and delivery.
• Proven ability to manage budgets, develop policies, and evaluate program effectiveness.
• Excellent communication skills, both written and verbal, with the ability to engage international guests.
• Strong organizational and data management skills; proficient in Opera, Microsoft Office.
• Dynamic personality with leadership ability and a strong guest-centric mindset.
• Ability to work collaboratively across multiple teams and properties.
• Passion for wellness and commitment to promoting a healthy lifestyle.

Company Description
Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description
Layan Life Phuket is a premier destination for holistic wellness, offering transformative programs and services that support health, vitality, and balanced living. We are seeking a dynamic and results-driven
Wellness Sales Manager
to lead our sales initiatives and drive business growth through innovative strategies and strong client engagement.

The Wellness Sales Manager will be responsible for developing and executing sales strategies that increase revenue, expand market reach, and strengthen client relationships. This role requires a proactive leader who can identify new business opportunities, collaborate with marketing and operations teams, and ensure an exceptional client journey that reflects the values of Layan Life.

Qualifications

• Proven track record in sales, preferably within the wellness, hospitality, or luxury lifestyle industries.
• Strong business development and negotiation skills.
• Excellent communication, interpersonal, and presentation abilities.
• Ability to develop long-term client relationships with a customer-focused approach.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced environment.
• Familiarity with the Phuket market and wellness trends is an advantage.

Company Description

Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Layan Life Phuket is a premier destination for holistic wellness, offering transformative programs and services that support health, vitality, and balanced living. We are seeking a dynamic and results-driven Wellness Sales Manager to lead our sales initiatives and drive business growth through innovative strategies and strong client engagement.

The Wellness Sales Manager will be responsible for developing and executing sales strategies that increase revenue, expand market reach, and strengthen client relationships. This role requires a proactive leader who can identify new business opportunities, collaborate with marketing and operations teams, and ensure an exceptional client journey that reflects the values of Layan Life.

Qualifications

• Proven track record in sales, preferably within the wellness, hospitality, or luxury lifestyle industries.
• Strong business development and negotiation skills.
• Excellent communication, interpersonal, and presentation abilities.
• Ability to develop long-term client relationships with a customer-focused approach.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced environment.
• Familiarity with the Phuket market and wellness trends is an advantage.