338 Workforce Planning jobs in Thailand

At Allianz Partners, we help customers when they need us most—across travel, health, and assistance services. In Thailand, our operations span customer care, claims, and medical assistance, serving a diverse and fast-moving environment. To keep service levels high and costs optimized, we rely on smart workforce planning and clear, data-driven insights

This role sits at the intersection of analytics and operations. As the Workforce Planning and Reporting Analyst (WFM), you'll be the go-to partner for forecasts, capacity plans, schedules, and performance reporting. You'll collaborate closely with APAC regional stakeholders while owning local execution in Thailand—balancing customer experience, SLA delivery, and efficiency. If you enjoy turning complex data into clear plans, working independently, and influencing outcomes across multiple teams, you'll thrive here.

You'll join a supportive, results-oriented regional team that values continuous improvement and automation. You'll have the autonomy to design and optimize models and dashboards, plus the opportunity to learn from and contribute to best practices across APAC. Your work will have tangible impact—helping leaders make better decisions, stabilizing operations, and improving service for our customers. If you bring strong analytical skills and a growth mindset, we encourage you to apply—even if you don't meet every single requirement.

What You'll Do

• Design, build, and analyze forecasting models to optimize workforce planning (volumes, AHT, shrinkage, schedules)
• Collaborate with regional APAC teams while owning end-to-end local execution in Thailand
• Provide insights and recommendations that enhance operational efficiency and service performance
• Create, automate, and maintain data-driven reports and dashboards to support decision-making
• Partner with multiple operations teams across Thailand (customer care, claims, assistance) to align plans with daily realities
• Report to an APAC regional manager based overseas and contribute to regional WFM initiatives

What We're Looking For

• 2+ years of experience in workforce planning, resouce planning, data analysis, or business intelligence
• Strong proficiency in Excel (advanced), SQL, BI tools (e.g., Power BI/Tableau), and workforce management platforms (e.g., Verint, NICE, Genesys)
• Experience in call centers, customer service, claims, or operations environments with exposure to forecasting, capacity planning, and scheduling
• Ability to work independently, manage priorities, and stay connected with global/regional stakeholders
• Fluent in English, with strong communication skills for presenting insights and influencing decisions
• Preferred: experience with Agile methodologies and modern data visualization best practices
• Don't meet every qualification? If you have adjacent experience (e.g., operations analytics, capacity planning) and are eager to learn WFM tools, we'd still like to hear from you.

What You'll Gain

• Impact: Direct influence on staffing, service levels, and cost optimization across Thailand operations
• Exposure: Regional collaboration with APAC teams and visibility to leadership
• Autonomy: Ownership of local execution with the support of a knowledgeable regional network
• Growth: Opportunity to deepen WFM expertise and broaden BI/automation skills

What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

We welcome applications from candidates who meet most—but not all—requirements
68674 | Finance & Accounting | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Position: Corporate Workforce Planning Senior Manager K)

Benefits: K + Other Benefits

Base: Bangkok

Recruiter:  Sirinapa ,

Job Summary

Lead the organization's workforce planning strategy, ensuring the right talent, skills, and capacity are in place to meet business objectives. This role is ideal for candidates with a consulting background who can combine strategic thinking, data analysis, and stakeholder engagement to optimize workforce design and improve organizational performance.

Responsibilities:

• Design and implement workforce planning frameworks and methodologies, leveraging best practices from consulting firms.
• Partner with leadership, HR, and Finance to forecast workforce demand and supply, ensuring alignment with business strategies and budget.
• Analyze workforce data, identify gaps, and develop actionable insights on headcount, cost, productivity, and skill requirements.
• Build workforce planning models, dashboards, and scenarios using advanced data analytics and visualization tools.
• Collaborate with Talent Acquisition, Learning & Development, and HRBPs to close skill gaps through targeted hiring, reskilling, and succession planning.
• Lead workforce optimization initiatives, including organizational redesign, productivity improvement, and cost control projects.
• Present data-driven recommendations and workforce insights to senior leadership to inform strategic decision-making.
• Mentor and manage a team of workforce planning professionals and analysts.

Education and Experience Required:

• Bachelor's degree in Human Resources, Business Administration, Economics, Industrial Engineering, or a related field; Master's degree preferred.
• Minimum 8 years of experience in workforce planning, HR strategy, or organization design, with experience in management consulting (e.g., Korn Ferry, Mercer, Deloitte, BCG, McKinsey) highly preferred.
• Strong numerical, analytical, and problem-solving skills; proficiency in workforce modeling, forecasting, and scenario planning.
• Advanced Excel skills and experience with analytics/visualization tools (Power BI, Tableau) required.
• Strong communication and presentation skills, with the ability to influence senior stakeholders.
• Proven experience in organizational effectiveness, workforce optimization, or strategic HR initiatives.
• Knowledge of labor market trends and workforce cost modeling.
• Excellence communications in English both written and spoken

Attractive salary and generous fringe benefits will be offered to the successful candidates. Interested candidates please send your resume with your expected salary please refer the position

To

"Corporate Workforce Planning Senior Manager K)"

If you are the right candidate, please call me "NOW"

Sirinapa

About the company

INNOCEAN was founded in 2005, and mainly manages the global marketing communication of the Hyundai Motor Company. With 31 offices in 16 countries and over 3,200 employees, we establish and carry out brand communication strategies, and provides total marketing solutions for our 50+ clients. Headquartered in Korea, we have offices in Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, RS, Spain, Turkey, UAE, UK, US and the latest is Thailand in 2023

Strategic Planning – Director ~ Senior Manager

Lead brand and communication strategy development by turning data and insights into powerful creative directions. Collaborate closely with creative, media, and account teams to craft integrated marketing strategies that drive brand growth and innovation.

What you'll do:

• Develop strategic frameworks and campaign direction for key clients
• Analyze market, consumer, and cultural insights to guide creative ideas
• Partner with cross-functional teams to ensure strategic consistency
• Build strong client relationships and present strategic recommendations

Location: THE PARQ - MRT Queen Sirikit Centre Station

Working Hour: Mon-Fri

Job Description:

1. Develop and execute corporate strategies using insights from finance, marketing, and operational data.
2. Design and drive strategic projects aligned with organizational goals.
3. Establish, monitor, and analyze corporate and departmental KPIs to ensure performance effectiveness.
4. Conduct in-depth data analysis and prepare strategic reports for executive decision-making.
5. Collaborate with cross-functional teams to provide data-driven strategic recommendations.
6. Monitor project progress, assess risks, and propose improvements to ensure strategic alignment.

Qualifications:

1. Master's degree in Business Administration, Economics, Finance, Marketing, Statistics, or Data Science.
2. Minimum 5 years' experience in strategic planning, business analysis, or data analytics.
3. Strong expertise in data analytics and proficiency with BI tools (Power BI, Tableau, SQL, etc.).
4. Solid understanding of corporate strategy, finance, marketing, and KPI management.
5. Excellent communication, negotiation, and presentation skills.
6. Proven experience in managing or supporting enterprise-level strategic projects.
7. Strong strategic thinking and ability to work closely with senior executives.

Job Description

• วิเคราะห์และพัฒนาแผนกลยุทธ์ในการสื่อสาร ให้เหมาะสมกับความต้องการ สถานการณ์ ปัญหา และข้อจำกัดต่างๆของลูกค้า

• สร้างแผนกลยุทธ์เพื่อ support การขายของทีมภายใน เพื่อสร้างความพึงพอใจของทีมงานภายใน ว่างานกลยุทธ์สามารถ support ขายของทีมภายได้เป็นอย่างดี

• สร้างจำนวน Proactive Strategic Innovation

• สามารถนำเสนอ proposal ใหม่ๆ อื่น นอกเหลือจาก IPO เช่น corporate brand strategy หรือ sustainable value stock

• ประสานและตรวจสอบการดำเนินงานการสื่อสารกับทีมอื่นๆ เพื่อให้การสื่อสารเป็นไปตามกลยุทธที่วางไว้ ให้ตรงตาม timeline ที่ได้มีการตกลงกับลูกค้า

• สรุปและรายงานผลการทำการสื่อสารแต่ละ campaign หลังสิ้นสุดการดำเนินงาน เพื่อให้ลูกค้าเกิดความเข้าใจถึงความสำคัญของการทำการสื่อสาร

• ริเริ่มพัฒนากลยุทธการสื่อสารให้ทันกับความเปลี่ยนแปลง

• แนะนำและให้คำปรึกษาบุคลากรอื่นๆที่เกี่ยวข้องกับการวางแผนกลยุทธ

Key Responsibilities:

• ไม่จำกัดเพศ จบการศึกษาระดับปริญญาตรีในสาขาที่เกี่ยวข้อง อายุ 30 ปีขึ้นไป

• ประสบการณ์ Strategic Planner ใน Agency ไม่ต่ำกว่า 2 ปี ทั้งนี้หากผ่านงาน Strategic Planner ใน Corporate Brand หรือ Corporate Awareness

• มีทักษะในการนำเสนองาน และสามารถสื่อสารประสานงานกับลูกค้าได้

• สามารถอ่าน เขียน ภาษาอังกฤษได้ (ไม่เน้นต้องพูดสื่อสารภาษาอังกฤษได้)

• มีบุคคลิภาพดี และมีทักษะในการวิเคราะห์

• ความรู้ในด้านการวางแผนกลยุทธการสื่อสาร

• ประสบการณ์ในด้านการสื่อสารและประชาสัมพันธ์

• มีความเข้าใจในพื้นฐานทางด้านธุรกิจและการเงิน การลงทุน

Benefit

• สามารถเบิกค่าเดินทางได้ตามจริงในอัตรา grab (grab corporate)

• Group Health Insurance (เมื่อผ่านทดลองงาน)

• ลาพักร้อน 6-15 วัน (ตามอายุงาน)(เมื่อผ่านทดลองงาน), ลากิจ ,วันหยุดประเพณี 16-18 วันต่อปี (ขึ้นอยู่กับประกาศแต่ละปี)

• ลาพักผ่อนในวันเกิด หรือ เดือนเกิดได้ 1 วัน

• กองทุนสำรองเลี้ยงชีพ (เมื่อผ่านทดลองงาน)

• สิทธิอบรม Online กับ Skillane ไม่จำกัดจำนวนวิชา (เมื่อผ่านทดลองงาน)

• ค่าเดินทางกรณีปฏิบัติงานนอกสถานที่ มีให้ใช้ Grab Corporate (ไม่ต้องสำรองจ่ายก่อน)

• กิจกรรมกินเลี้ยงประจำไตรมาส , กิจกรรม staff party

Working Hour 09:00 - 18:00

Holiday เสาร์ - อาทิตย์ วันหยุดนักขัตฤกษ์

• Lead sales performance reporting across individuals, teams, and products — monthly, yearly, and campaign-based
• Analyze customer and sales data to uncover trends, opportunities, and actionable insights
• Present findings and recommendations directly to senior management
• Help design and launch sales campaigns based on data-driven strategies
• Build and improve dashboards and tools using Excel, Power BI, and Power Apps
• Support ad-hoc analysis and reporting needs to help drive business decisions

Qualifications:

• Bachelor's or Master's degree in Business, Finance, Economics, Information Systems, or related fields
• 8+ years of experience in MIS, BI, or performance reporting — ideally in banking, wealth management, or financial services
• Strong skills in Excel (advanced level), Power BI, and Power Apps
• Comfortable presenting to senior stakeholders and working cross-functionally
• Detail-oriented, proactive, and able to work independently
• Good command of English (spoken and written)

About the role

We are seeking a highly skilled Strategic Planning & Business Analyst Manager to join our team at Siam Tohcello Co., Ltd. This full-time position is based in Bangkok and will play a crucial role in shaping the strategic direction of our organisation.

What you'll be doing

1. Conducting in-depth market and competitor analysis to identify growth opportunities and inform strategic decision-making
2. Developing comprehensive business plans and financial models to support strategic initiatives
3. Collaborating cross-functionally to gather and analyse data, identify trends, and provide data-driven recommendations
4. Presenting findings and proposals to executive leadership to drive strategic initiatives forward
5. Monitoring and reporting on key performance indicators to measure the success of strategic projects
6. Mentoring and leading a team of business analysts to enhance their skills and contribute to the wider strategic planning process

What we're looking for

1. Education: Bachelor's degree in Economics, Business Development & Strategic Planning, Finance, or Marketing.
2. Experience: 3–5 years of relevant work experience.
3. Core Competencies: Strong communication and presentation skills, ability to work independently and collaboratively across functions, logical and analytical thinking, ability to develop complex forecast models, and capability to perform under pressure with tight deadlines. Strong decision-making and data analysis skills.
4. Language Skills: Fluent proficiency in English (both written and verbal). Additional languages are an advantage.
5. Computer Skills: Proficiency in MS Office Suite and strong overall computer skills.

What we offer

At Siam Tohcello, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous performance-based bonuses and career advancement opportunities
2. Comprehensive health insurance and wellness programs
3. Flexible work arrangements and work-from-home options
4. Professional development opportunities, including training and mentorship programs
5. A dynamic, collaborative, and supportive work environment

About us

Siam Tohcello Co., Ltd. is a leading strategic consulting firm dedicated to helping our clients achieve their most ambitious goals. With a team of highly skilled professionals and a proven track record of success, we are committed to delivering innovative solutions that drive sustainable growth and create value for our clients. We are proud of our company's rich history, strong values, and unwavering commitment to excellence.

If you are passionate about strategic planning, data analysis, and driving impactful change, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

CJ WORX is a leading Advertising Marketing Agency, stands as a beacon of creativity, innovation, and excellence in the realm of Advertising Marketing. Specializing in pioneering marketing solutions, we propel our clients to success across diverse industries.

Job Overview

As a Strategic Planning Manager/ Senior Strategic Planning Manager, you will have a deep understanding of your client's business and marketing objectives. Your role will involve analyzing the market, assessing consumer needs, and identifying new market potential and opportunities. With actionable insights, you will develop business solutions and strategies to drive business growth.

Additionally, you will conduct extensive market research using both primary and secondary data, as well as analyze consumer behavior to generate insights. You will determine which insights are most valuable for developing effective communication strategies and campaigns.

This role comes with exciting challenges across various industries, including but not limited to Automobile, Banking, FMCG, Entertainment, Real Estate, and Mass Media, etc.

Job Responsibilities

• Develop a deep understanding of client business goals and marketing objectives.
• Conduct quantitative and qualitative research, utilizing various market research data to monitor cultural and social trends and their impact on consumer attitudes, behaviors, and perceptions, transforming them into actionable consumer insights.
• Identify key challenges and opportunities related to the client's product and market to establish a winning strategy.
• Create and plan communication, branding, and IMC strategies, then present them to clients for approval.
• Provide the Creative, Media, Data, and Technology Solution teams with clearly defined briefs.
• Lead internal meetings to ensure the entire campaign aligns with the strategic plan.
• Work closely with Management to drive impactful strategic development and effectively prioritize workloads.

Qualifications

• Bachelor or Master Degree in Business Administration / Marketing / Mass Communication, etc.
• At least 5+ years experience in Strategic planner, Business consultant, Marketing communication, Branding communication or related field.
• Good level of speaking, reading and writing in English.
• Excellent research and analytical thinking skills.

Key Responsibilities

• Lead the development of integrated digital strategies across Paid, Owned, Earned, and Shared Media, including CRM and Martech solutions.
• Analyze digital ecosystem, market trends, customer journeys, and data analytics to identify strategic opportunities.
• Build strategic frameworks that guide creative ideation and media activation.
• Collaborate with Creative, Media, Data, Social, and Client Service teams to deliver full-funnel digital campaigns.
• Provide strategic guidance on performance marketing, content strategy, and marketing automation.
• Present strategic recommendations, insights, and campaign effectiveness reports to clients and senior stakeholders.
• Manage, coach, and inspire the team of strategic planners to deliver excellence.
• Support new business pitches with consumer insights, competitor analysis, and innovative digital strategy.

Qualifications

• Bachelor's or Master's degree in Marketing, Advertising, Communication, Business, or related fields.
• Minimum 8 years of experience in Strategic Planning, Brand Strategy, or Digital Marketing (agency experience preferred).
• Proven track record of developing successful digital campaigns that drive both brand and business performance.
• Strong understanding of digital media, data-driven marketing, customer experience, and omnichannel strategies.
• Excellent communication, presentation, and influencing skills at the executive level.
• Strategic thinker with strong business acumen and analytical mindset.
• Leadership experience in managing and developing high-performing teams.

Preferred Skills

• Proficiency with Google Analytics (GA4), Adobe Analytics, Social Listening Tools, Media Planning Platforms, and CRM/MarTech systems.
• Knowledge of SEO/SEM, Programmatic Advertising, Content Marketing, Influencer Marketing, and E-commerce ecosystem.
• Experience in industries such as FMCG, Tech, Financial Services, or E-commerce.
• Bilingual proficiency (Thai/English) is a strong advantage.