22 Customer Service jobs in Thailand
Ambassador - BKK
Bangkok, Bangkok
Abbott
Job Viewed
Job Description
**_MAIN PURPOSE OF ROLE_**
Represents Abbott to targeted customers in order to increase awareness of Abbott and its brand, generate sales opportunities and build customer preference.
Embodies what Abbott stands for and creates awareness, attention and sales lead opportunities.
**_MAIN RESPONSIBILITIES_**
-Represent company and its products to the media and customers in a positive manner.
-Has well-developed knowledge of the company's sales and marketing goals and objectives and executes initiatives to achieve them.
-Plan and implement awareness creating programs to reach out to potential customers.
-Share customer feedback to the company in anticipation of improving products and services and participate in developing marketing ideas.
-Develop and maintain strong communication with buying offices and customers.
-Conduct product training and handle inventory preparation initiatives.
-Monitor brand movement, pricing and distribution penetration.
-Build and sustain business relationships with key accounts within assigned areas.
**_QUALIFICATIONS_**
_Education_
High School Diploma / GED
_Experience/Background_
Minimum 1 year
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Represents Abbott to targeted customers in order to increase awareness of Abbott and its brand, generate sales opportunities and build customer preference.
Embodies what Abbott stands for and creates awareness, attention and sales lead opportunities.
**_MAIN RESPONSIBILITIES_**
-Represent company and its products to the media and customers in a positive manner.
-Has well-developed knowledge of the company's sales and marketing goals and objectives and executes initiatives to achieve them.
-Plan and implement awareness creating programs to reach out to potential customers.
-Share customer feedback to the company in anticipation of improving products and services and participate in developing marketing ideas.
-Develop and maintain strong communication with buying offices and customers.
-Conduct product training and handle inventory preparation initiatives.
-Monitor brand movement, pricing and distribution penetration.
-Build and sustain business relationships with key accounts within assigned areas.
**_QUALIFICATIONS_**
_Education_
High School Diploma / GED
_Experience/Background_
Minimum 1 year
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Service
Yindii
Posted today
Job Viewed
Job Description
**Your mission**:
Yindii is looking for an energetic Operation & Customer Service Manager with good communication skills to join a growing startup fighting for a better planet. You’ll be handling daily delivery operations, taking care of our customers and accompanying our store partners.
**Responsibilities**:
- You are responsible that food is delivered safely from our partner stores to our customers
- Coordinate with the stores : Follow up daily orders, ensure that store partners are preparing orders etc.
- Follow up pickup & deliveries through partner tools like Lalamove
- Support customer’s satisfaction through telephone or online chat tools to answer questions, problems
**Requirements**:
- Degree or higher in customer service, tourism, marketing, communication or any related field
- 2+ year experience in Sales, Customer Service, Telemarketing or Customer facing position
- Good coordination skills, communication skills, strong presentation and service mind, planning and problem solving skills.
- Good computer skills, especially in Microsoft office. You are used to working remotely from a computer and interact with customers over phone & chat
- English & Thai (Speak, read & write) is a must
**Benefits**
- full-time
- Bangkok-based, remote work accepted up to 80%
- Work on solving real-world problems & making customers happy
- Work closely with the CEO who has over 10 years of experience in the field
- FREE credits to spend on the App to get premium food
**Salary**: ฿20,000.00 - ฿28,000.00 per month
COVID-19 considerations:
Daily cleaning of all surface
Weekly ATK test
Work-from-Home 4 days per week
Ability to commute/relocate:
- คลองเตย, กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 2 years (preferred)
**Language**:
- Thai (required)
- English (required)
Yindii is looking for an energetic Operation & Customer Service Manager with good communication skills to join a growing startup fighting for a better planet. You’ll be handling daily delivery operations, taking care of our customers and accompanying our store partners.
**Responsibilities**:
- You are responsible that food is delivered safely from our partner stores to our customers
- Coordinate with the stores : Follow up daily orders, ensure that store partners are preparing orders etc.
- Follow up pickup & deliveries through partner tools like Lalamove
- Support customer’s satisfaction through telephone or online chat tools to answer questions, problems
**Requirements**:
- Degree or higher in customer service, tourism, marketing, communication or any related field
- 2+ year experience in Sales, Customer Service, Telemarketing or Customer facing position
- Good coordination skills, communication skills, strong presentation and service mind, planning and problem solving skills.
- Good computer skills, especially in Microsoft office. You are used to working remotely from a computer and interact with customers over phone & chat
- English & Thai (Speak, read & write) is a must
**Benefits**
- full-time
- Bangkok-based, remote work accepted up to 80%
- Work on solving real-world problems & making customers happy
- Work closely with the CEO who has over 10 years of experience in the field
- FREE credits to spend on the App to get premium food
**Salary**: ฿20,000.00 - ฿28,000.00 per month
COVID-19 considerations:
Daily cleaning of all surface
Weekly ATK test
Work-from-Home 4 days per week
Ability to commute/relocate:
- คลองเตย, กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 2 years (preferred)
**Language**:
- Thai (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive
Bangkok, Bangkok
Kerry
Posted today
Job Viewed
Job Description
**Requisition ID** 35297
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI
**About Kerry**:
A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.
**About the role**:
As an export specialist, you will handle all export shipping documents for overseas customers, including issuing of invoice, P/L, dealing with freight forwarding and shipping agent. Checking export forms, arrange Health certificate, Phyto Certificate, Shipping certificate as required by customs.
To arrange booking shipment on time as per request date without delay, ensuring all export process and document are courier within stipulated time frame, issue commercial invoice and tax invoice accurately, monitoring shipment ETD, ETA, and alert if any delay.
**Key responsibilities**:
- Review and analyse international orders for logístical needs (transportation, trade compliance, etc.)
- Provide transportation quotations to commercial finance team for costing preparation.
- Liaise with freight forwarders for enquire and maintain transportation instructions and charges on export customer orders and import orders.
- Prepare appropriate documentation for export shipments (commercial invoice, packing list, certificate of origin, manufacturing declaration, shipper’s letter of instruction, etc.)
- Correspond with vendors, tech services and purchasing to obtain documents and information necessary for export documentation and import declaration.
- Liaise with Customer Care and Freight forwarders to ensure open communication with regards to the pick-up, transport, and delivery of international orders
- Verify compliance and accuracy of Bill of Lading, Airwaybill, import/export declaration and any other document required for international movement of product
- Apply/renew import/export permits - VET, MAQIS, FAMA, Sales tax exemption, customs classification, costing analysis.
- Correspond with RA for the import/export of new raw materials or finished goods.
- Verify freight billing in timely manner
- Attend outside training sessions to keep abreast of changes in import/ exporting requirements
- Identify new procedures and methods to expedite delivery to the customer and cost savings plans for the efficient and compliant operation of the Import/Export department -Assist Manager in preparing letters to vendors, freight forwarders and other parties involved in export transactions
- Coordinate samples and provide export documentation
- Assist with special projects as required (ex. re-export - machines & raw materials, duty drawback, freight tenders)
- Train new employees in basic import/export department procedures
**Qualifications and skills**:
- Familiarity with INCO Terms and international logistics practices, Export dept preferred
- Preferably from FMCG or food manufacturing background
**Competencies Required**:
- Excellent organization skills and attention to detail
- Excellent communication skills English & Thai - verbal and written.
- High energy levels coupled with assertiveness and initiative.
- Strong communication skills
- Ability to multi-task and handle high volume of work
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI
**About Kerry**:
A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.
**About the role**:
As an export specialist, you will handle all export shipping documents for overseas customers, including issuing of invoice, P/L, dealing with freight forwarding and shipping agent. Checking export forms, arrange Health certificate, Phyto Certificate, Shipping certificate as required by customs.
To arrange booking shipment on time as per request date without delay, ensuring all export process and document are courier within stipulated time frame, issue commercial invoice and tax invoice accurately, monitoring shipment ETD, ETA, and alert if any delay.
**Key responsibilities**:
- Review and analyse international orders for logístical needs (transportation, trade compliance, etc.)
- Provide transportation quotations to commercial finance team for costing preparation.
- Liaise with freight forwarders for enquire and maintain transportation instructions and charges on export customer orders and import orders.
- Prepare appropriate documentation for export shipments (commercial invoice, packing list, certificate of origin, manufacturing declaration, shipper’s letter of instruction, etc.)
- Correspond with vendors, tech services and purchasing to obtain documents and information necessary for export documentation and import declaration.
- Liaise with Customer Care and Freight forwarders to ensure open communication with regards to the pick-up, transport, and delivery of international orders
- Verify compliance and accuracy of Bill of Lading, Airwaybill, import/export declaration and any other document required for international movement of product
- Apply/renew import/export permits - VET, MAQIS, FAMA, Sales tax exemption, customs classification, costing analysis.
- Correspond with RA for the import/export of new raw materials or finished goods.
- Verify freight billing in timely manner
- Attend outside training sessions to keep abreast of changes in import/ exporting requirements
- Identify new procedures and methods to expedite delivery to the customer and cost savings plans for the efficient and compliant operation of the Import/Export department -Assist Manager in preparing letters to vendors, freight forwarders and other parties involved in export transactions
- Coordinate samples and provide export documentation
- Assist with special projects as required (ex. re-export - machines & raw materials, duty drawback, freight tenders)
- Train new employees in basic import/export department procedures
**Qualifications and skills**:
- Familiarity with INCO Terms and international logistics practices, Export dept preferred
- Preferably from FMCG or food manufacturing background
**Competencies Required**:
- Excellent organization skills and attention to detail
- Excellent communication skills English & Thai - verbal and written.
- High energy levels coupled with assertiveness and initiative.
- Strong communication skills
- Ability to multi-task and handle high volume of work
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Executive
Bangkok, Bangkok
Kerry
Posted today
Job Viewed
Job Description
**Requisition ID** 35297
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI
**About Kerry**:
A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.
**About the role**:
As an export specialist, you will handle all export shipping documents for overseas customers, including issuing of invoice, P/L, dealing with freight forwarding and shipping agent. Checking export forms, arrange Health certificate, Phyto Certificate, Shipping certificate as required by customs.
To arrange booking shipment on time as per request date without delay, ensuring all export process and document are courier within stipulated time frame, issue commercial invoice and tax invoice accurately, monitoring shipment ETD, ETA, and alert if any delay.
**Key responsibilities**:
- Review and analyse international orders for logístical needs (transportation, trade compliance, etc.)
- Provide transportation quotations to commercial finance team for costing preparation.
- Liaise with freight forwarders for enquire and maintain transportation instructions and charges on export customer orders and import orders.
- Prepare appropriate documentation for export shipments (commercial invoice, packing list, certificate of origin, manufacturing declaration, shipper’s letter of instruction, etc.)
- Correspond with vendors, tech services and purchasing to obtain documents and information necessary for export documentation and import declaration.
- Liaise with Customer Care and Freight forwarders to ensure open communication with regards to the pick-up, transport, and delivery of international orders
- Verify compliance and accuracy of Bill of Lading, Airwaybill, import/export declaration and any other document required for international movement of product
- Apply/renew import/export permits - VET, MAQIS, FAMA, Sales tax exemption, customs classification, costing analysis.
- Correspond with RA for the import/export of new raw materials or finished goods.
- Verify freight billing in timely manner
- Attend outside training sessions to keep abreast of changes in import/ exporting requirements
- Identify new procedures and methods to expedite delivery to the customer and cost savings plans for the efficient and compliant operation of the Import/Export department -Assist Manager in preparing letters to vendors, freight forwarders and other parties involved in export transactions
- Coordinate samples and provide export documentation
- Assist with special projects as required (ex. re-export - machines & raw materials, duty drawback, freight tenders)
- Train new employees in basic import/export department procedures
**Qualifications and skills**:
- Familiarity with INCO Terms and international logistics practices, Export dept preferred
- Preferably from FMCG or food manufacturing background
**Competencies Required**:
- Excellent organization skills and attention to detail
- Excellent communication skills English & Thai - verbal and written.
- High energy levels coupled with assertiveness and initiative.
- Strong communication skills
- Ability to multi-task and handle high volume of work
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI
**About Kerry**:
A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.
**About the role**:
As an export specialist, you will handle all export shipping documents for overseas customers, including issuing of invoice, P/L, dealing with freight forwarding and shipping agent. Checking export forms, arrange Health certificate, Phyto Certificate, Shipping certificate as required by customs.
To arrange booking shipment on time as per request date without delay, ensuring all export process and document are courier within stipulated time frame, issue commercial invoice and tax invoice accurately, monitoring shipment ETD, ETA, and alert if any delay.
**Key responsibilities**:
- Review and analyse international orders for logístical needs (transportation, trade compliance, etc.)
- Provide transportation quotations to commercial finance team for costing preparation.
- Liaise with freight forwarders for enquire and maintain transportation instructions and charges on export customer orders and import orders.
- Prepare appropriate documentation for export shipments (commercial invoice, packing list, certificate of origin, manufacturing declaration, shipper’s letter of instruction, etc.)
- Correspond with vendors, tech services and purchasing to obtain documents and information necessary for export documentation and import declaration.
- Liaise with Customer Care and Freight forwarders to ensure open communication with regards to the pick-up, transport, and delivery of international orders
- Verify compliance and accuracy of Bill of Lading, Airwaybill, import/export declaration and any other document required for international movement of product
- Apply/renew import/export permits - VET, MAQIS, FAMA, Sales tax exemption, customs classification, costing analysis.
- Correspond with RA for the import/export of new raw materials or finished goods.
- Verify freight billing in timely manner
- Attend outside training sessions to keep abreast of changes in import/ exporting requirements
- Identify new procedures and methods to expedite delivery to the customer and cost savings plans for the efficient and compliant operation of the Import/Export department -Assist Manager in preparing letters to vendors, freight forwarders and other parties involved in export transactions
- Coordinate samples and provide export documentation
- Assist with special projects as required (ex. re-export - machines & raw materials, duty drawback, freight tenders)
- Train new employees in basic import/export department procedures
**Qualifications and skills**:
- Familiarity with INCO Terms and international logistics practices, Export dept preferred
- Preferably from FMCG or food manufacturing background
**Competencies Required**:
- Excellent organization skills and attention to detail
- Excellent communication skills English & Thai - verbal and written.
- High energy levels coupled with assertiveness and initiative.
- Strong communication skills
- Ability to multi-task and handle high volume of work
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Agent
Bangkok, Bangkok
Minor International
Posted today
Job Viewed
Job Description
**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with over 530 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Tivoli, M Collection, NH Collection, NH, nhow, Elewana, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International properties, Minor Hotels operates in 56 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, South America and North America.
- Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
- Take personal responsibility for driving up selling, achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy, rates, packages and booking status of the Minor Hotels.
- Process and respond within a timely manner to all reservation requests and inquiries according to company standards,
- Handle and understand on how to manage Retail booking via phone, live chat, whatsapp, line or the related channel.
- Maintain effective office administrative procedures within the Minor Hotels Central Reservation Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
- To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
- Warrant correct operation of the Minor Hotels Central Reservation Thailand, according to instructions given by Minor Hotels Central Reservation team leader.
- Ensure Reservations procedures for ORS is being followed correctly. In-depth knowledge of ORS is required.
- Proactively promote other sister properties of the Minor Hotels.
- Understand how the (Property) Sales office, Cluster Sales and Front Office relate to the Minor Hotels Central Reservation Thailand.
- Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
- Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the Minor Hotels.
- Take the necessary steps to assist hotels with any issues or concerns on all aspects of the reservation process and provide feedback in a timely manner.
- Be Knowledge and maintain complete knowledge of;
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, décor, appointments, and locations.
- Understand the Wholesale segment included Allotment, Freesale and stopsale.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between hotel and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the hotel.
**Qualifications**
- College degree in hotel management.
- 1 years experience in hotel reservation or rooms division.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets and local competitors.
Minor Hotels is an international hotel owner, operator and investor, currently with over 530 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Tivoli, M Collection, NH Collection, NH, nhow, Elewana, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International properties, Minor Hotels operates in 56 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, South America and North America.
- Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
- Take personal responsibility for driving up selling, achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy, rates, packages and booking status of the Minor Hotels.
- Process and respond within a timely manner to all reservation requests and inquiries according to company standards,
- Handle and understand on how to manage Retail booking via phone, live chat, whatsapp, line or the related channel.
- Maintain effective office administrative procedures within the Minor Hotels Central Reservation Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
- To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
- Warrant correct operation of the Minor Hotels Central Reservation Thailand, according to instructions given by Minor Hotels Central Reservation team leader.
- Ensure Reservations procedures for ORS is being followed correctly. In-depth knowledge of ORS is required.
- Proactively promote other sister properties of the Minor Hotels.
- Understand how the (Property) Sales office, Cluster Sales and Front Office relate to the Minor Hotels Central Reservation Thailand.
- Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
- Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the Minor Hotels.
- Take the necessary steps to assist hotels with any issues or concerns on all aspects of the reservation process and provide feedback in a timely manner.
- Be Knowledge and maintain complete knowledge of;
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, décor, appointments, and locations.
- Understand the Wholesale segment included Allotment, Freesale and stopsale.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between hotel and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the hotel.
**Qualifications**
- College degree in hotel management.
- 1 years experience in hotel reservation or rooms division.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets and local competitors.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Manager
PRTR
Posted today
Job Viewed
Job Description
**Key Responsibilities**
- Monitoring the activities of the customer support function to meet the requirement of customers and support company operations.
- Leading order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
- Accounting for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
- Providing support to Customers, Supply chain team, Finance & Accounting, operation, and Planner to ensure internal business controls are in place and operating effectively.
- Executing control and documenting evidence of compliance with controls.
- Verifying and maintaining the sales master data in the SAP system and taking action with a fast response to any problems that occurred.
- Creating and maintaining the pricing and trade discount in SAP, a new product in EDI and VMI to ensure accuracy and update in the system.
- Partnering with Demand & Supply Planning for stock availability to support normal sales and promotion.
- Ensuring appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
- Working collaboratively with the customer buyer and supply chain team to improve the operational effectiveness and order cycle to generate the business opportunity.
- Collaborating on stock availability (Inventory management) with the customer Supply Chain. Focusing and taking action to achieve the target of On Shelf Availability (OSA) and out of stock (OOS) at DC and Store levels.
- Monitoring and updating the MTD CAF to Channel Development Manager, Senior Key Account Manager, and Key Account Manager. Also, take an action for under/over closing CAF estimation to deliver the sales target.
- Handling the monthly review of KPIs, project progress, and key issue with key customers.
- Monitoring the DC Allowance monthly spending. Negotiate the new rate with the customer to be aligned with the company's route-to-market model.
**Qualifications**:
- Bachelor’s Degree in Science, Statistics, Supply Chain, or Logistics is required.
- Minimum 5 years of experience in a Customer Service role from FMCG is a must.
- Experienced Supply Chain Management background.
- Knowledge and experience in ordering systems or SAP will be a plus.
- Good command of spoken and written English.
- Service-minded, customer-oriented, self-motivated, well-organized, and able to work well under pressure.
- Ability to coordinate and prioritize activities.
- Monitoring the activities of the customer support function to meet the requirement of customers and support company operations.
- Leading order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
- Accounting for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
- Providing support to Customers, Supply chain team, Finance & Accounting, operation, and Planner to ensure internal business controls are in place and operating effectively.
- Executing control and documenting evidence of compliance with controls.
- Verifying and maintaining the sales master data in the SAP system and taking action with a fast response to any problems that occurred.
- Creating and maintaining the pricing and trade discount in SAP, a new product in EDI and VMI to ensure accuracy and update in the system.
- Partnering with Demand & Supply Planning for stock availability to support normal sales and promotion.
- Ensuring appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
- Working collaboratively with the customer buyer and supply chain team to improve the operational effectiveness and order cycle to generate the business opportunity.
- Collaborating on stock availability (Inventory management) with the customer Supply Chain. Focusing and taking action to achieve the target of On Shelf Availability (OSA) and out of stock (OOS) at DC and Store levels.
- Monitoring and updating the MTD CAF to Channel Development Manager, Senior Key Account Manager, and Key Account Manager. Also, take an action for under/over closing CAF estimation to deliver the sales target.
- Handling the monthly review of KPIs, project progress, and key issue with key customers.
- Monitoring the DC Allowance monthly spending. Negotiate the new rate with the customer to be aligned with the company's route-to-market model.
**Qualifications**:
- Bachelor’s Degree in Science, Statistics, Supply Chain, or Logistics is required.
- Minimum 5 years of experience in a Customer Service role from FMCG is a must.
- Experienced Supply Chain Management background.
- Knowledge and experience in ordering systems or SAP will be a plus.
- Good command of spoken and written English.
- Service-minded, customer-oriented, self-motivated, well-organized, and able to work well under pressure.
- Ability to coordinate and prioritize activities.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Bangkok, Bangkok
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
**Job description**:
- Consulting and providing services about Emergency Loan and Property Loan
- Responsible, prepare to register the balance of the Emergency Loans and Property Loan
- Responsible, recheck loans guaranteed
- Responsible, for the transfer of loans, Through the bank’s financial system (KBANK)
- Responsible for Emergency Loan and Property Loan. approval and Monitor report
**Qualifications**:
- Bachelor's degree in any Accounting, Finance or related fileds
- At least 1 years of working experience with basic computer knowledge: MS Office (Word & Excel)
- Good teamwork and communication skills
- Must be detail-oriented and well organized
- Fresh Grad is also welcome to apply
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
**Job description**:
- Consulting and providing services about Emergency Loan and Property Loan
- Responsible, prepare to register the balance of the Emergency Loans and Property Loan
- Responsible, recheck loans guaranteed
- Responsible, for the transfer of loans, Through the bank’s financial system (KBANK)
- Responsible for Emergency Loan and Property Loan. approval and Monitor report
**Qualifications**:
- Bachelor's degree in any Accounting, Finance or related fileds
- At least 1 years of working experience with basic computer knowledge: MS Office (Word & Excel)
- Good teamwork and communication skills
- Must be detail-oriented and well organized
- Fresh Grad is also welcome to apply
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Manager
Siam Makro Pcl.
Posted today
Job Viewed
Job Description
3-4 years experiences in customer service.
Able to analysis and come up with strategies.
Positive Attitude,Good with people,self-motivated.
He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved.
He/she will responsible for customer baskets analysis (retention portfolio) to identify lost items, finding causes, and work with store operation or commercial to ensure sale recovery. S/he will identify potential new items, and work with related parties to establish sale gain.
He/she will have to analyst customer portfolio to support Key Account team with effective summary for further customer development.
He/she will support Key Account to manage customer strategy, and prepare presentation.
He/she will assist Key Account team on account opening document, MOU document preparation, and act as contact point on behalf of Key Account and Sr. Key Account Manager.
He/she will coordinate with Store Operation team, SGM, CDM, ASGM, Fresh Manager to ensure effective communication/transaction of customer agreement and expectation for100 %customer satisfaction.
He/she requires to respond promptly with efficient and effective feedback to every customer inquiries and work with all concerns.
He/she will have to handle customer issues and resolve customer complaints under operation procedure, with the best benefit for Makro, and achieve ultimate customer satisfaction.
He/she will manage the quotation (catalogue price) to ensure profitability target is achieve, s/he also required to support store operation regarding catalogue problems, and coordinate with ISD.
He/she will work with Commercial, and Quality Assurance to support customer inquiries.
He/she will work with Store credit sale team, Finance & Accountant Team, on all billing and overdue payment monitoring.
He/she will have to work and support Key Account to manage customer strategy and prepare presentation.
He/she will obtain and evaluate all relevant information to handle product and service inquiries.
He/she will support Key Account and ensure new customer accounts setup is on plan, and the first PO can be started with in a short time.
He/she will monitor and follow up on customer interactions.
He/she may need to perform any other duties as may be assigned.
Bachelor degree or above.
Preferred 3-4 years experiences in customer service, sale support food service business.
Communication skill, Understand and appreciate the importance of the internal and external customers.
Computer literate, Working with data.
Able to Analysis and come up with strategies, Problem solving, Multitasking, Teamwork, Microsoft, Oracle.
Personality pleasant, Positive Attitude, Good with people, self-motivated, well-organized, thorough in number, flexible and result oriented.
**Job skills required**: Finance, Assurance, Quality Assurance
**Job skills preferred**: Teamwork, Problem Solving, Multitasking
Able to analysis and come up with strategies.
Positive Attitude,Good with people,self-motivated.
He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved.
He/she will responsible for customer baskets analysis (retention portfolio) to identify lost items, finding causes, and work with store operation or commercial to ensure sale recovery. S/he will identify potential new items, and work with related parties to establish sale gain.
He/she will have to analyst customer portfolio to support Key Account team with effective summary for further customer development.
He/she will support Key Account to manage customer strategy, and prepare presentation.
He/she will assist Key Account team on account opening document, MOU document preparation, and act as contact point on behalf of Key Account and Sr. Key Account Manager.
He/she will coordinate with Store Operation team, SGM, CDM, ASGM, Fresh Manager to ensure effective communication/transaction of customer agreement and expectation for100 %customer satisfaction.
He/she requires to respond promptly with efficient and effective feedback to every customer inquiries and work with all concerns.
He/she will have to handle customer issues and resolve customer complaints under operation procedure, with the best benefit for Makro, and achieve ultimate customer satisfaction.
He/she will manage the quotation (catalogue price) to ensure profitability target is achieve, s/he also required to support store operation regarding catalogue problems, and coordinate with ISD.
He/she will work with Commercial, and Quality Assurance to support customer inquiries.
He/she will work with Store credit sale team, Finance & Accountant Team, on all billing and overdue payment monitoring.
He/she will have to work and support Key Account to manage customer strategy and prepare presentation.
He/she will obtain and evaluate all relevant information to handle product and service inquiries.
He/she will support Key Account and ensure new customer accounts setup is on plan, and the first PO can be started with in a short time.
He/she will monitor and follow up on customer interactions.
He/she may need to perform any other duties as may be assigned.
Bachelor degree or above.
Preferred 3-4 years experiences in customer service, sale support food service business.
Communication skill, Understand and appreciate the importance of the internal and external customers.
Computer literate, Working with data.
Able to Analysis and come up with strategies, Problem solving, Multitasking, Teamwork, Microsoft, Oracle.
Personality pleasant, Positive Attitude, Good with people, self-motivated, well-organized, thorough in number, flexible and result oriented.
**Job skills required**: Finance, Assurance, Quality Assurance
**Job skills preferred**: Teamwork, Problem Solving, Multitasking
This advertiser has chosen not to accept applicants from your region.
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6
Agent, Customer Service
Bangkok, Bangkok
Chevron
Posted today
Job Viewed
Job Description
Responsibilities for this position may include but are not limited to:Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
-Responsible for receiving and processing orders for Fuel and Lubricant customers.
-Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
-Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
-Assist in the related projects assigned.
Job Qualifications:At least Bachelor’s Degree in any fields, preferably in Business Administration
-Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
-Good interpersonal skills
-Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
-Result oriented with service mind focus
Business acumen
-Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
-Responsible for receiving and processing orders for Fuel and Lubricant customers.
-Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
-Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
-Assist in the related projects assigned.
Job Qualifications:At least Bachelor’s Degree in any fields, preferably in Business Administration
-Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
-Good interpersonal skills
-Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
-Result oriented with service mind focus
Business acumen
-Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Bangkok, Bangkok
GrowthFn sdn bhd
Posted today
Job Viewed
Job Description
Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
**Job Types**: Full-time, New-Grad
**Salary**: ฿19,000.00 - ฿20,000.00 per month
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
**Job Types**: Full-time, New-Grad
**Salary**: ฿19,000.00 - ฿20,000.00 per month
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Analyst (Hybrid)
Bangkok, Bangkok
Citigroup
Posted 5 days ago
Job Viewed
Job Description
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
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