24 Hospitality jobs in Bangkok

Job ID
48237

Business
Trading

Job Detail
- Monitor and examine operations of product functions related to service operations to provide service to customers.
- Develop and implement customer service policies and procedures
- Support customer service projects
- Taking care of customers when complaining
- Support & Improve service operations with key dealer
- Coordinate with sale team and sale manager

Salary

25,000 - 35,000 (THB)

Location
Bangkok

Required work
experience
- Male and female (Thai Nationality)
- Age 30-45 years old
- Bachelor degree in Business Administration or related field
- At least 3-5 years experience customer service and service sales in home appliance product
- Good command in English especially in communication skill
- Have strong growth mindset toward improving service quality and driving sale out through services.

**JOB DESCRIPTION**

**JOB TITLE/ POSITION**

Customer Service Representative

**REPORTING TO**

Customer Service manager

**Department/ Function**

Sales and Service

**ORGANISATION**

Mouser Electronics

**SCOPE**

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.

**ACCOUNTABILITIES**
- Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
- Other duties as assigned.

**QUALIFICATIONS**

**EDUCATION & EXPERIENCE**

**Four years’ experience in a customer service role, or equivalent combination of education and experience.**

**COMPETENCIES**
- Positive Service Attitude
- Energy
- Accountability
- Influence
- Social Comfort
- Frustration Tolerance
- Preference for Structure
- Integrity

**KEY **SKILLS & CERTIFICATIONS**
- Strong ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers and represent Mouser Electronics
- Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.
- Able and willing to use our telephone headsets
- Ability to read, understand and use a terminal/PC screen and printed reports, including excel.
- Able to type data for long periods of time
- Proficient typing, math and writing skills

LI-KW1

**REPORTING STRUCTURE**:
Category:Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**JOB DESCRIPTION**

Title: Customer Service Representative

Location: International

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goalsResearches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.

**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.

**JOB LEVELS**

Customer Service Representative I
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance

Customer Service Representative II

**Requirements**:

- Successful completion of Customer Service Representative I Development Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Overall Effective Performance as Customer Service Representative I.
- Takes initiative to expand knowledge for position utilizing all available sources.
- Exhibits competencies and experience to perform at level II.

Customer Service Representative III

**Requirements**:

- Successful completion of Customer Service Representative II Development Plan.
- Consistently meets or exceeds Customer Service Representative III performance metric requirements.
- Overall Highly Effective Performance as Customer Service Representative II. o Proven ability to work independently.
- Successful collaboration with others to ensure service excellence requirements are met.
- Exhibits competencies and experience to perform at level III.

Senior Customer Service Representative
- Successfully performs all Customer Service duties.
- Actively supports the team by providing assistance for complex or uncommon requests and best practices.
- Liaison with other teams for assistance when needed for ensuring service excellence.
- Supports local CS training needs when necessary.

**Requirements**:

- 6+ years customer service experience required.
- Experience can be a combination of internal and external experience. o Minimum Highly Effective performance in current role. o Successful completion of C

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services in Bangkok, we are currently looking for a Customer Service Representative

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

Your main responsibilities will be to:

- As the primary contact for individual members, intermediary and corporate clients and always maintain a professional and courteous attitude.
- Responsible for providing both new and existing customers within April International with excellence service.
- Customer Service Representative will answer inbound calls
- Building and maintaining strong customer relations with intermediary brokers
- Ensure customer’s feedbacks is routed and work as a team to address areas of improvement to enhance the customer experience
- Ensure all customers/brokers/groups communications are recorded on NIS/Mega
- Manage complaints and record keeping and escalation procedure
- Contact healthcare provider and customers regarding incomplete files

The successful applicant will have:

- 3+ years of customer service experience, preferably in Healthcare Insurance
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.

What we offer:

- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme

**Company Introduction**

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry.

HOERBIGER’s products and services are used in reciprocating compressors, gas flow controlunits, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

HOERBIGER is founded in 1895 and is headquartered in Zug, Switzerland. It has 5,948
employees worldwide across 127 locations in 43 countries.

It is our shared ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER.

Job Reference: TH0003

Answer questions and support local users via different channels;
- Coordinate problems that occur to other related teams;
- Support game testing to ensure game quality and the suitability with Thai market;
- Support team with other tasks assigned by line manager.

**Yêu cầu**:

- Have passion with games and have played many types of games;
- Be enthusiastic and open-minded;
- Have good communication skills, has a flair for solving urgent problems;
- Able to work under pressure.

Customer Service Order Management

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
- Play a role to support/ coordinate all order management activities, including supply expediting, demand steering, partner/sales inquiry support, delivery appointment, invoicing etc
- Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations
- Cultivate relationships with stakeholder (both internal & external) to increase customer satisfaction and repeated sales
- Manage on daily/ weekly reporting

**Required Qualifications**:

- Owned the Bachelor’s degree
- Flexible for hybrid working (This role has been designated as ‘Edge’ team who primarily work from home)
- Minimum 2-4 years of order management or customer relations job experience
- Demonstrated verbal communication and customer service skills
- Intermediate level of English language
- Intermediate skill for MS Excel. Having experience of using SAP system would be an advantage

Join us and make your mark!

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

**Overall Role Purpose**

Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.

**Key Accountabilities**
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.

**Qualifications**
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English (TOEIC > 600)
- Telephone and Communication skills
- Willing to work in shift
- Experienced in Call Center would be an advantaged

**Overall Role Purpose**:

- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

**Responsibilities**:

- Assist the Tracing Supervisor to carry out relevant CS staff orientation programs and on the job training for CSA recruits
- Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
- Handle all trace enquiries in accordance with service standards and processes
- Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
- Respond to customer queries regarding information on prices, customs requirement etc.
- Liaise with other departments and Operations to address issues on service recovery
- Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer full satisfaction
- Handle any overflow of calls from the Frontline where necessary **Overall Role Purpose**:

- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.**Responsibilities**:

- Assist the Tracing Supervisor to carry out relevant CS staff orientation programs and on the job training for CSA recruits
- Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
- Handle all trace enquiries in accordance with service standards and processes
- Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
- Respond to customer queries regarding information on prices, customs requirement etc.
- Liaise with other departments and Operations to address issues on service recovery
- Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer full satisfaction
- Handle any overflow of calls from the Frontline where necessary
- Bachelor’s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable)
- Good problem solving and analytical thinking
- Good command in written and spoken English (Minimum TOEIC 600)
- English typical skills (at least 30 wpm preferable)
- Good telephone skills
- Good conflict resolution skills
- Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable)
- Good negotiation and interpersonal skills