6 IT Specialists jobs in Bangkok

**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

**High Level Function and Role Overview**

The role would be primarily involve providing technical assistance and support to users who require assistance with their IT services, as well as being responsible for maintaining and responding to issues related ETS related service i.e office IT infrastructure services, OnSiteIT services, Operations. etc

This position acts as the single point of contact for escalation of ctritical issues and proactively drive initiatives to ensure robust and resilient overall IT service.

The function is supported by regional global delivery teams underpinned by Global Capability group.

**Key accountabilities/responsibilities**
- Highest levels of user experience.
- Proactively manage expectations and enable colleagues to exploit our services at a site

level through communication, education and awareness
- Attain service performance levels of locally owned services, utilising standardised dashboards and visual performance management techniques to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans.
- Operate a high level of knowledge of key ITSM toolset and processes, performance measurement platforms and reporting capabilities
- Acting as an escalation points.
- Oversee/manage lifecycle management of local infrastructure.
- Delivery of asset build/provision.
- Support project planning and delivery for site impact and change. Assist with requirements gathering, impact assessment, project planning and ultimate delivery into a site, calling out appropriate niche needs and/or resource.
- Support project delivery of any site footprint changes, including site expansions or reductions and put demand into delivery organisation.
- Ensure IT is carried out in a compliant manner in the site, including asset management, SOx, GxP and IT security, internal and external assurance activities.
- Partner with IT Quality Management & IT Security experts to ensure input of specialist knowledge for compliance aligned with regulatory requirements, customer expectations and IT strategy.
- Champion the use of ETS technology and service catalogue
- Site roadmap
- Identify and discuss opportunities for non ETS supported Infrastructure & devices to global ETS standards & support scope
- Drive a culture of self-service and use of global workflows to drive further efficiencies across the site.
- Build strong relationships with key stakeholders
- Responsible for Site IT Management, providing leadership and a point of accountability for Workplace services
- Lead a team of IT deskside team, responsible for the delivery of IT services to agreed Service Levels and customer satisfaction requirements.
- Provide leadership and input to the implementation of Service Improvement Plans. Manage the implementation and monitor progress.
- Work with Regional and Global workplace teams to establish and provide a responsive, customer focused Workplace IT service at a particular site.
- Acts as a key escalation point for high-priority service level failures, and drive the resolution of issues in line with AstraZeneca business critical priorities working closely with the AZ Operations Center /BSOC.
- Manage IT life cycle management - devices, network ,.etc
- Liaise with Customer Facing teams to oversee monitoring of customer satisfaction levels and assure that identified issues are addressed - escalating as appropriate.
- Interact with Customer Facing teams to drive the implementation of effective communications with regards to service related matters.
- Ensure internal and external assurance activities are executed, and review outputs.
- Ensure that service delivery performance against KPI SLAs is analysed and the data used to benchmark future KPISLAs.
- Work across IT functional boundaries to present a coordinated, consistent service delivery into AZ business areas.
- Where required ; provides hands on support.
- Direct management of the IT Deskside team (e.g. IT Onsite Specialist, IT Onsite Engineer and IT Onsite Service support).
- Tertiary qualification in information technology, computer science or relevant IT field
- Additional certification in Microsoft, Cisco or similar technologies is a plus
- 2- 3 yrs proven work experience in an end user environment as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT team lead or similar role
- Good understanding and hands-on experience with computer systems, mobile devices, networks. MS products. etc
- Able to work under mínimal supervision independently
- 1 year of working experience in IT Service Delivery teams and processes in an ITIL based environment would be an added advantage
- 1 year of working in a multicultural environment (day to day operations consist of working with ppl in India, UK, China. etc) would be an added advantage
- Ability to work effectively in a matrix organization
- Experience in team management
- Ability to analyze requests or issues and provide the b

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Summary**
We are seeking a passionate and skilled **Associate Technical Architect** with hands-on experience in implementing Cisco network solutions. This role combines technical expertise with customer-facing presales responsibilities. You will work closely with sales teams and clients to design, present, and implement network solutions that meet business needs.
**Key Responsibilities**
+ Design and implement Cisco-based network solutions (Routers, Switches, Firewalls, Wireless)
+ Conduct site surveys and customer visits to assess technical requirements
+ Collaborate with sales teams to deliver technical presentations and solution proposals
+ Prepare network diagrams, BOMs, and configuration plans
+ Provide technical support during proof-of-concept and deployment phases
+ Stay updated with Cisco technologies and industry trends
**Qualifications**
+ Minimum 3 years of experience in Cisco network implementation
+ Valid **CCNA certification** (required)
+ Strong knowledge of IP networking, VLANs, routing protocols (e.g., OSPF, EIGRP), and ACLs
+ Experience with Cisco Packet Tracer, CLI, and network troubleshooting tools
+ Excellent communication and presentation skills
+ Ability to travel to customer sites (must have own car)
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Responsibilities**

IT Security Operations:

- Monitor security access and perform regular security assessments and audits to identify vulnerabilities
- Respond to and investigate incidents, including impact analysis and providing recommendations to avoid similar vulnerabilities
- Ensure client PC endpoints and office network security are properly deployed and implemented in accordance with policies from the global office
- Check and approve related security processes
- Collaborate with other departments from local and global offices to ensure compliance with security standards, identifying and resolving security issues
- Provide training and mentoring to team members and other employees on information security best practices

Help Desk Service:

- Log all user interactions into the ticketing system and follow incidents thorough to resolution
- Oversee the help desk team, ensuring timely and effective resolution of IT issues and queries
- Develop and refine help desk policies and procedures to enhance service quality
- Provide training and support to help desk staff to maintain high service standards
- Manage and audit the permissions of internal systems for newcomers and resigned employees
- Ensure all assets are returned to storage and data is wiped off from devices of resigned employees

**Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
- 2+ years of experience in security operations or management of security services
- Experience with IT operations is a plus.
- Hands-on experience with EDR and SOC solutions
- Knowledge of system development and experience coordinating with global security team to deliver systems to local offices
- Self-motivated and capable of executing tasks with mínimal direction and taking a proactive approach to resolving issues
- Strong communication skills, particularly in interacting with international colleagues

**Location**

LINE Thailand Head Office, Gaysorn Tower, Bangkok

**JOB SUMMARY**

**KEY RESPONSIBILITIES**
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Handling day to day IT and Networking issues and bring resolutions
- Service and Maintain microcomputer systems, including inspect, clean, test, defragment hard drives, and update antiviral programs to maintain performance and security
- Handle admin console and network switches
- Formatting and Assembling computers
- Application and software installation
- Outlook configuration and troubleshooting
- Address user tickets regarding hardware, software and networking

**QUALIFICATIONS**
- Bachelor’s degree in computer science with 3+ years of experience within the information technology
- Good command of written and spoken English and experience working with international colleagues
- Experience with or knowledge of programming languages and operating systems (Microsoft 365 Solution; Microsoft Navision; Active Directory;
SAN; NAS; MPLS; VPN; AWS; Cloud computing; Adobe Products)
- Proficient in Microsoft Windows software, MacOS, including Server, Office, and Exchange
- Experience with computer networks, network administration, and network installation
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Service minded, good communication skill and good team player

**_
About us_