7 IT Specialists jobs in Bangkok

**PRIMARY DUTIES AND RESPONSIBILITIES**:
Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
Ensures ongoing customer satisfaction and continuing strong customer relationships.
Supports quality management system and other compliance requirements.

**EDUCATION**:
Bachelor’s degree or equivalent in medical, veterinary, or other related science and technology preferred
Master's or higher degree is a plus

**REQUIRED SKILLS AND ABILITIES**:
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
Technical record keeping management skills.
Reasoning and analytical skills to resolve issues.
Phone skills, with ability to establish rapport.
Attention to detail.
Organized with ability to multi-task.
Ability to work independently and as part of a team.
Supervisory skills, if a lead position.
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Personal computer skills, including Microsoft Office.

**PHYSICAL DEMANDS**:
Extensive sitting, phone and computer use.
May be required to lift, move and carry up to 50 pounds.
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Extended hours may be required.
Some travel required.

**WORK ENVIRONMENT**:
Laboratory environment with potential biohazards present.
Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.

**LEVELING GUIDE**:
Has developed skills through training or experience. Performs most established procedures and will typically be considered semi-skilled through on-the-job experience.
Work typically involves prescribed processes with opportunity for creativity and judgment within established procedures with a moderate degree of supervision.
Resolves routine issues with senior staff or supervisory guidance and approval.

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**Industry**: Machinery/Heavy Machine, Manufacturing(Machinery)
- ** Job Description**: 1. As technical consultant and provide technical support for company’s product
2. Provide training and technical seminar to distributors, customers and internal sales team to improve their product knowledge and understanding
3. Design and set up demokit for effective product knowledge

Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $20M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Sao-Paolo) and 0 to 100+ global clients, including leading companies such as Unilever, True, Air Asia and more.

Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise’s to reach all of their staff, no matter their size, location, industry or distribution of staff.

**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!

**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.

**Your day-to-day responsibilities**:

- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients’ messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients’ status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients’ launch

**Your ideal profile**:

- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:

- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed

**What’s in it for you**:
**Not ready to apply?**

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Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
- Microsoft Windows Server 2016/2019 implementation and management
- VMware ESX experience
- Public/private cloud management. Especially migration from onprem to cloud solution

Preferred Technical and Professional Experience
- Automation experience, especially IaaS (infrastructure as a code)
- Vulnerability management
- Microsoft Active Directory and federation services

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.

Develop and maintain scripts for automation tasks.
Implement and manage network configurations and security measures.
Troubleshoot hardware and software issues.
Deploy and manage virtualization technologies and cloud services.

**Qualifications**:
Bachelor's degree in Computer Science or related field.
Proficiency in Unix/Linux and Windows Server administration.
Experience with scripting languages (e.g., Python, Bash, PowerShell).
Networking knowledge and security best practices.
Familiarity with virtualization (VMware, VirtualBox) and cloud platforms.
Strong problem-solving and troubleshooting skills.
Effective communication and collaboration in a team environment.
Continuous learning mindset and relevant certifications.

**Certifications (if any)**:
**CompTIA Linux+, Microsoft Certified**: Windows Server, and other relevant certifications.

**Job skills required**: UNIX, Linux, Automation

**Job skills preferred**: Windows Server, Python, Bash

Information Technology Audit

**หมวดหมู่งาน** : งานตรวจสอบภายใน**ระดับตำแหน่งงาน** : ระดับพนักงาน**ประเภทการจ้างงาน**:

**บริษัท** : บริษัท เบอร์ลี่ ยุคเกอร์ จำกัด (มหาชน)**สถานที่ทำงาน** : สุขุมวิท 42- หน้าที่ความรับผิดชอบ- Perform targeted fieldwork to review and conduct audit of general IT control such as: o IT Risk Management, Access Control, Asset Management, Physical and Environmental, Business Continuity Management, IT Service Management, IT Operation, Vulnerability and Patch Management, Protection from malware, IT Communication, Application and Database Control, as well as key business processes. Prepare audit report, presentation and get respond from auditee.
- Assist in review and update IT Audit Universe, BU/BP business flow and process.
- Prepare audit program, review risk related with IT control in both technical & compliance area.
- Follow-up with BU/BP for progress of control implement as per audit recommendation.
- Perform other special projects and assignment.
- คุณสมบัติ- Bachelor’s or master degree in IT and related field
- 1-2 years’ experience in IT General and Application controls audit
- Knowledge in IT Audit, IT Security, IT Risk or IT Compliance.
- Creativity, adaptability, analytical, problem solving and project management skills with agility mindset.
- Understand business impact and risk assessment.
- Technical document writing, manual and report writing.