7 IT Specialists jobs in Bangkok
Lead Technical Support
Bangkok, Bangkok
Kyndryl
Posted 27 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Lead of Technical Support, you'll lead and perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise**
+ 3-5 years of experience in Customer Service or Technical Support roles, with at least 2 years of experience in a team leadership or supervisory capacity.
+ Proficiency in configuring, diagnosing, and enhancing enterprise-level products, with a strong foundation in SQL and Windows Server technologies.
+ Hands-on experience in developing, enhancing, and troubleshooting Cognos or similar reporting and automation tools.
+ Experience with Fiserv products is a plus.
**Preferred Technical and Professional Experience**
+ Knowledge of MS SQL Server and Windows Server environments.
+ Experience in automating reporting processes using Cognos, scripting, or SQL-based solutions.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Lead of Technical Support, you'll lead and perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise**
+ 3-5 years of experience in Customer Service or Technical Support roles, with at least 2 years of experience in a team leadership or supervisory capacity.
+ Proficiency in configuring, diagnosing, and enhancing enterprise-level products, with a strong foundation in SQL and Windows Server technologies.
+ Hands-on experience in developing, enhancing, and troubleshooting Cognos or similar reporting and automation tools.
+ Experience with Fiserv products is a plus.
**Preferred Technical and Professional Experience**
+ Knowledge of MS SQL Server and Windows Server environments.
+ Experience in automating reporting processes using Cognos, scripting, or SQL-based solutions.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support (Fresh Graduate) (Relocate to
Bangkok, Bangkok
Dell Technologies
Posted today
Job Viewed
Job Description
At Dell Technologies, we also emphasize on people development. Whilst the core of what we believe in is the customer, we also focus on career progression through self learning and certifications. Join us to do the best work of your career and make a profound social impact as a Technical Support Technician on our Technical Support Team in **Bayan Lepas, Penang.**
**What you’ll achieve**
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts
- Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.
- Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Ability to focus on customer resolution, quickly and qualitatively.
- Well-versed in verbal & written communication skills - Thai and English
- Fresh graduates from any related background.
- Ability to demonstrate sense of urgency regarding customer reported issues.
- Excellent telephone and customer handling skills.
- Excellent analytical and logical thinking skills.
Desirable Requirements:
Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.
SUMMARY
Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.
ACCOUNTABILITIES
**Job ID**:R236344
**Dell’s Flexible & Hybrid Work Culture**
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
**What you’ll achieve**
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts
- Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.
- Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Ability to focus on customer resolution, quickly and qualitatively.
- Well-versed in verbal & written communication skills - Thai and English
- Fresh graduates from any related background.
- Ability to demonstrate sense of urgency regarding customer reported issues.
- Excellent telephone and customer handling skills.
- Excellent analytical and logical thinking skills.
Desirable Requirements:
Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.
SUMMARY
Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.
ACCOUNTABILITIES
**Job ID**:R236344
**Dell’s Flexible & Hybrid Work Culture**
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
This advertiser has chosen not to accept applicants from your region.
1
Technical & Trading Support - Et
Bangkok, Bangkok
LSEG (London Stock Exchange Group)
Posted today
Job Viewed
Job Description
Role Purpose:
- Act as a specialized technical resource for complex issues affecting LSEG products.
- Remotely resolve customer issues, utilizing 3rd party partners when needed.
- Identify service-impacting trends and help implement preventative measures.
- Leverage innovative technologies to ensure a consistent support experience.
Major Responsibilities / Accountabilities:
- Provide expert trading support for assigned LSEG products.
- Interface with product support, development teams, and 3rd party vendors to resolve issues.
- Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.
- Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
- Escalate major, elusive, and recurrent issues that are impacting clients.
- Assist with the implementation and integration LSEG products at customer sites as needed.
- Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
- Maintain accurate client-site documentation.
- Deliver technology or product training to customers as needed.
- Record all customer interactions using CRM tools provided (Salesforce).
- Follow all operational policies and procedures to manage client issues.
- LSEG provides professionals with the intelligence, technology, and human expertise they need to find trusted answers. We enable professionals in the financial and risk markets to make the decisions that matter most.
**Qualifications**:
Technical/Professional Skills & Competencies:
- English fluency - both written and spoken - required.
- Availability to work weekends within a 24x7 support environment.
- Flexible on shifting working hours.
- Good at UNIX command and comfortable working within a Linux terminal.
- Skilled with incident management, analytical thinking, troubleshooting, and case management.
- Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
- Proficiency communicating technical concepts to non-technical customers and colleagues.
- Experience in a customer service environment and having outstanding Customer Service skills.
- Ambition to develop and maintain a deep understanding of assigned products and technologies.
- Ability to work with virtual teams to successfully deliver projects or resolve escalations.
- Independent worker with excellent time management and escalation skills.
- Good understanding of finance and trading concepts is a plus.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice
.
- Act as a specialized technical resource for complex issues affecting LSEG products.
- Remotely resolve customer issues, utilizing 3rd party partners when needed.
- Identify service-impacting trends and help implement preventative measures.
- Leverage innovative technologies to ensure a consistent support experience.
Major Responsibilities / Accountabilities:
- Provide expert trading support for assigned LSEG products.
- Interface with product support, development teams, and 3rd party vendors to resolve issues.
- Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.
- Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
- Escalate major, elusive, and recurrent issues that are impacting clients.
- Assist with the implementation and integration LSEG products at customer sites as needed.
- Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
- Maintain accurate client-site documentation.
- Deliver technology or product training to customers as needed.
- Record all customer interactions using CRM tools provided (Salesforce).
- Follow all operational policies and procedures to manage client issues.
- LSEG provides professionals with the intelligence, technology, and human expertise they need to find trusted answers. We enable professionals in the financial and risk markets to make the decisions that matter most.
**Qualifications**:
Technical/Professional Skills & Competencies:
- English fluency - both written and spoken - required.
- Availability to work weekends within a 24x7 support environment.
- Flexible on shifting working hours.
- Good at UNIX command and comfortable working within a Linux terminal.
- Skilled with incident management, analytical thinking, troubleshooting, and case management.
- Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
- Proficiency communicating technical concepts to non-technical customers and colleagues.
- Experience in a customer service environment and having outstanding Customer Service skills.
- Ambition to develop and maintain a deep understanding of assigned products and technologies.
- Ability to work with virtual teams to successfully deliver projects or resolve escalations.
- Independent worker with excellent time management and escalation skills.
- Good understanding of finance and trading concepts is a plus.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice
.
This advertiser has chosen not to accept applicants from your region.
2
Bilingual Technical Customer Support - Fluent
Bangkok, Bangkok
SiteMinder
Posted today
Job Viewed
Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the Bilingual Technical Customer Support - Fluent English & Mandarin role.
The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
- Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
What you’ll do:
- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
What you have:
- High level of customer service and IT technical skills.
- Fluent Mandarin and English communication skills, both written and verbal.
- Strong Analytical skills - You’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
- Desirable: Fluent spoken and written Cantonese.
Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
LI-Hybrid
What We Do
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the Bilingual Technical Customer Support - Fluent English & Mandarin role.
The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
- Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
What you’ll do:
- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
What you have:
- High level of customer service and IT technical skills.
- Fluent Mandarin and English communication skills, both written and verbal.
- Strong Analytical skills - You’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
- Desirable: Fluent spoken and written Cantonese.
Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
3
Officer, Technical Data Management Support
Bangkok, Bangkok
PTTEP
Posted today
Job Viewed
Job Description
**Officer, Technical Data Management Support**:
- PTTEP Services Limited**Job Purpose**:
Officer, Technical Data Management Support manages and ensures effective IT support to existing technical systems including specific IT facilities, software for subsurface teams, and network. He/she becomes a focal point to implement a new IT system to support work/ activities of subsurface teams
**Key Accountabilities**:
- Be accountable for the efficient operation and administration (back up, space/storage, capability, etc.) of the existing technical systems.
- Provide technical support/ assistance to users including users’ training and system customization according to users’ requirements.
- Maintain and update Business Continuity Plan to minimize disruption in case of any emergency
- Negotiate with vendors and consultants for all technical system requirements. Assist in administration of contracts and orders related to technical systems software/ hardware and services.
- Assist in preparing annual/ revised budget for technical system activity. Also assist in following up and controlling expenditures to be in line with the approved budget.
- Plan and assist in the implementation of new technical integrated systems to support work/ activities of technical support functions.
- Implement and promote Company SSHE policy and procedures within his field of responsibility.
**Professional Knowledge & Experiences**:
- Bachelor’s Degree in Computer Science, Computer Engineering or related.
**Additional Desirable Qualification**:
**CORE Competencies**:
- PTTEP Services Limited**Job Purpose**:
Officer, Technical Data Management Support manages and ensures effective IT support to existing technical systems including specific IT facilities, software for subsurface teams, and network. He/she becomes a focal point to implement a new IT system to support work/ activities of subsurface teams
**Key Accountabilities**:
- Be accountable for the efficient operation and administration (back up, space/storage, capability, etc.) of the existing technical systems.
- Provide technical support/ assistance to users including users’ training and system customization according to users’ requirements.
- Maintain and update Business Continuity Plan to minimize disruption in case of any emergency
- Negotiate with vendors and consultants for all technical system requirements. Assist in administration of contracts and orders related to technical systems software/ hardware and services.
- Assist in preparing annual/ revised budget for technical system activity. Also assist in following up and controlling expenditures to be in line with the approved budget.
- Plan and assist in the implementation of new technical integrated systems to support work/ activities of technical support functions.
- Implement and promote Company SSHE policy and procedures within his field of responsibility.
**Professional Knowledge & Experiences**:
- Bachelor’s Degree in Computer Science, Computer Engineering or related.
**Additional Desirable Qualification**:
**CORE Competencies**:
This advertiser has chosen not to accept applicants from your region.
4
System Administrator
Bangkok, Bangkok
Kyndryl
Posted today
Job Viewed
Job Description
Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Microsoft Windows Server 2016/2019 implementation and management
- VMware ESX experience
- Public/private cloud management. Especially migration from onprem to cloud solution
Preferred Technical and Professional Experience
- Automation experience, especially IaaS (infrastructure as a code)
- Vulnerability management
- Microsoft Active Directory and federation services
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Microsoft Windows Server 2016/2019 implementation and management
- VMware ESX experience
- Public/private cloud management. Especially migration from onprem to cloud solution
Preferred Technical and Professional Experience
- Automation experience, especially IaaS (infrastructure as a code)
- Vulnerability management
- Microsoft Active Directory and federation services
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
This advertiser has chosen not to accept applicants from your region.
5
Senior Information Technology Associate, Apac
Bangkok, Bangkok
United Nations (UN)
Posted today
Job Viewed
Job Description
Assist with the development, management and control of the ICT system including LAN management and file management.
Liaise and coordinate with ICT Unit at Headquarters on the development and implementation of ICT plan and the improvement of IT infrastructure.
Act as LAN Administrator to determine the configuration and level of security of electronic files kept on the shared drive and assign level of access of users.
Develop appropriate mechanism to ensure highest level of LAN security and protection against potential intruders.
Maintain the effective functioning of router, WIFI, ISDN line and software to ensure the stabilized and uninterrupted connection with the centralized server at Headquarters.
Function 2 (incl. Expected results)
Ensure proper functioning and performance of servers, Cloud system, storage and other network equipment.
Access, Web, Electronic Mail, Network File and Print Services.
Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes.
Ensure the implementation, maintenance and continuous performance of the Office's hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels).
Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected.
Liaise with outside consultants, programmers, IT and electrical specialists, etc. with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects.
Function 3 (incl. Expected results)
Assists in the procurement of ICT equipment and services, achieving such results as: Coordinate with ICT Unit at HQ on the requirement for ICT equipment, software and services.
Ensure performance of specific technical solutions including installation of servers, cloud systems, and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements.
Prepare annual procurement plan for consideration and approval of ICT/HQ.
Process procurement of ICT hardware and services ensuring compliance with rules, regulations, and Procurement Code.
Arrange and supervise the installation and testing of ICT hardware and services, coordinate repair and maintenance, acquire service agreement from outside suppliers and/or outsourced service providers as necessary.
Maintain and update inventory list of ICT equipment and initiate action for write-off of obsolete items.
Function 4 (incl. Expected results)
Provides ICT technical support and services for the effective operation of the Regional Office, achieving such results as: Oversee day-to-day computer operations, troubleshoot and rectify problems related to computer equipment, LAN connection, retrieval and access of information, provide help desk support for the Regional Office staff members on specific requirements.
Keep abreast with latest ICT technology and provide recommendations to improve the existing guidelines and/or procedures to improve ICT operations and enhance office efficiency.
Provide ICT support for meetings, seminars and workshops organized by the Regional Office, for in-person, virtual and hybrid format, including the provision of wireless LAN and internet connection, and/or visitors/delegates attending the events at the Regional Office.
Liaise and coordinate with ICT/HQ on the provision of appropriate measures to protect the computer system from viruses and intruders.
Maintain appropriate back-up system of files and electronic mails to ensure business continuity.
Prepare correspondence and maintain filing on ICT matters.
Monitor file server system and functionality including traffic, usage and performance.
Function 5 (incl. Expected results)
Administers APAC web site and support ICT related activities and projects, achieving such results as: Serve as Webmaster for APAC web site; act as contact point for posting/updating of information posted on APAC web site.
Coordinate with ICT/HQ on the standardization and integration of Regional Office's web site.
Monitor content of the APAC web site and coordinate with the Sections concerned to acquire and/or update information.
Provide training to Regional Office staff on web posting as necessary.
Implement ICT projects as assigned by ICT/HQ including the ONE-ICAO ICT initiative ensuring the proper and timely execution of the project within the prescribed timeframe.
Provide ICT support in the development or implementation of special projects and activities initiated by the Regional Office.
Function 6 (incl. Expected results)
**Teamwork**: Works collaboratively with colleagues to achi
Liaise and coordinate with ICT Unit at Headquarters on the development and implementation of ICT plan and the improvement of IT infrastructure.
Act as LAN Administrator to determine the configuration and level of security of electronic files kept on the shared drive and assign level of access of users.
Develop appropriate mechanism to ensure highest level of LAN security and protection against potential intruders.
Maintain the effective functioning of router, WIFI, ISDN line and software to ensure the stabilized and uninterrupted connection with the centralized server at Headquarters.
Function 2 (incl. Expected results)
Ensure proper functioning and performance of servers, Cloud system, storage and other network equipment.
Access, Web, Electronic Mail, Network File and Print Services.
Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes.
Ensure the implementation, maintenance and continuous performance of the Office's hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels).
Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected.
Liaise with outside consultants, programmers, IT and electrical specialists, etc. with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects.
Function 3 (incl. Expected results)
Assists in the procurement of ICT equipment and services, achieving such results as: Coordinate with ICT Unit at HQ on the requirement for ICT equipment, software and services.
Ensure performance of specific technical solutions including installation of servers, cloud systems, and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements.
Prepare annual procurement plan for consideration and approval of ICT/HQ.
Process procurement of ICT hardware and services ensuring compliance with rules, regulations, and Procurement Code.
Arrange and supervise the installation and testing of ICT hardware and services, coordinate repair and maintenance, acquire service agreement from outside suppliers and/or outsourced service providers as necessary.
Maintain and update inventory list of ICT equipment and initiate action for write-off of obsolete items.
Function 4 (incl. Expected results)
Provides ICT technical support and services for the effective operation of the Regional Office, achieving such results as: Oversee day-to-day computer operations, troubleshoot and rectify problems related to computer equipment, LAN connection, retrieval and access of information, provide help desk support for the Regional Office staff members on specific requirements.
Keep abreast with latest ICT technology and provide recommendations to improve the existing guidelines and/or procedures to improve ICT operations and enhance office efficiency.
Provide ICT support for meetings, seminars and workshops organized by the Regional Office, for in-person, virtual and hybrid format, including the provision of wireless LAN and internet connection, and/or visitors/delegates attending the events at the Regional Office.
Liaise and coordinate with ICT/HQ on the provision of appropriate measures to protect the computer system from viruses and intruders.
Maintain appropriate back-up system of files and electronic mails to ensure business continuity.
Prepare correspondence and maintain filing on ICT matters.
Monitor file server system and functionality including traffic, usage and performance.
Function 5 (incl. Expected results)
Administers APAC web site and support ICT related activities and projects, achieving such results as: Serve as Webmaster for APAC web site; act as contact point for posting/updating of information posted on APAC web site.
Coordinate with ICT/HQ on the standardization and integration of Regional Office's web site.
Monitor content of the APAC web site and coordinate with the Sections concerned to acquire and/or update information.
Provide training to Regional Office staff on web posting as necessary.
Implement ICT projects as assigned by ICT/HQ including the ONE-ICAO ICT initiative ensuring the proper and timely execution of the project within the prescribed timeframe.
Provide ICT support in the development or implementation of special projects and activities initiated by the Regional Office.
Function 6 (incl. Expected results)
**Teamwork**: Works collaboratively with colleagues to achi
This advertiser has chosen not to accept applicants from your region.
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