Customer Success Managers
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Reporting to the VP of Customer Experience, the Customer Support Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or opportunities. The CSM role is transversal and will work across the business at all levels to be the voice of the customer, sharing information and taking ownership to ensure actions are completed to the satisfaction of the customer.
The CSM facilitates communication through regular meetings, phone calls, support ticket reviews and ensures that the customers needs are clearly understood.
The CSM role in NAVBLUE is equivalent to the FOSD role in Airbus. NAVBLUE CSMs will focus primarily on non-Airbus fleet operators whereas FOSDs will support Airbus fleet operators (including mixed fleets). The expectation is that the CSMs and FOSDs in each region as well as globally will work as one-team to serve their customers, be the voice of the customer into our organisations and to drive continuous improvement in every interaction. Driving high customer satisfaction and ensuring customer retention is the goal.
The customers in scope of the CSM role are typically the larger or more strategic NAVBLUE customers. The CSM role is pure customer relationship and does not have any commercial aspect to it. CSMs and FOSDs will work closely with the NAVBLUE commercial teams when sales or other commercial opportunities are identified.
**Responsibilities**
- Develop a trusted partner relationship with all customers in scope and act as their main point of contact for the NAVBLUE products and services they receive
- Build an understanding of the customer(s) operations and business needs, proactively supporting them suggestions on ways to better leverage the NAVBLUE products & services as well as positioning additional solutions where applicable
- Gather data and intelligence for use in all departments of NAVBLUE, in particular for the development of our products and services offer and commercial opportunities
- Responsible for scheduling regular meetings and on-site visits to customers
- Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on the customer needs
- Accountable to ensure that all customer issues and requests are resolved to their satisfaction
- Provide feedback to Product Management, Support, Development and other teams on customer feedback, trends, issues and any item impacting customer satisfaction.
- Work with new customers to on-board them to NAVBLUE Support, including providing guidance on the use of the Support Portal
- Work closely with the Product & Support teams on new product/version releases, assisting customers with any issues.
- Monitor customer satisfaction and build loyalty from customer by providing excellent customer service.
- Align with and develop best practices with the FOSD community
- Help develop new ways to track and follow up on customer satisfaction
**Academic/Educational Requirements**
- Educated to A level/ GCSE standard or equivalent.
- Aviation/Aeronautical knowledge
**Required Skills/Experience**
- Familiar with airline operations and knowledge of the NAVBLUE portfolio of products and services is expected.
- Strong communication skills and able to deal at all levels within a customers organisation
- Proven ability to multi-task during high stress situations and prioritize work
- Able to think critically and take a proactive approach to identify problems, issues, and opportunities.
- Strong written/verbal communication, organizational and customer service skills
- Strong analytical and problem-solving skills
- A team player
- Adept at using and learning new products and tools
- Attention to detail & quality minded.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Flight Operations Services Limited
**Contract Type**:
Permanent Contract / CDI / Unbefristet / Contrato indefinido
**Experience Level**:
Professional / Expérimenté(e) / Professionell / Profesional
**Job Family**:
Customer Account and Service Management
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
People Operations Business Partner, Thailand
Posted today
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**Get to know our Team**:
The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation & financial inclusion in SEA. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.
**Get to know the Role**:
The People Operations Business Partner (Pops BP) is responsible for aligning people & growth objectives with key stakeholders and employees for Grab Thailand. In this role, you will provide People expertise and counsel to management covering a full range of HR disciplines including organizational effectiveness, employee relations, performance management, career development, compensation and workforce planning.
You will report to the Head of People Operations and work closely with your Supervisor to plan, manage and deploy the people agenda and programs including workforce planning, culture and engagement initiatives.
**The day-to-day activities**:
- You support the management team on people matters as an advisor and change agent by facilitating change across teams, organizations, procedures and systems. As appropriate, you act as a Project Manager to align conflicting priorities among stakeholders and enable collaborative relationships
- You collaborate with leaders on people-related initiatives to develop a people-oriented culture that emphasizes quality, continuous improvement, teamwork and high performance.
- You partner with business leaders to drive the workforce planning process to forecast budget for resource planning, workforce engagement and learning and development; and oversee the development and deployment of people, assess and anticipate their needs
- You establish and communicate People metrics that demonstrate added value and identify where changes in practices and policies are required
- You identify key drivers, plan and execute impactful actions to systematically strengthen culture and organization performance; and work closely with management and employees to improve work relationships, build morale, and increase productivity
- You make an impact by supporting & guiding your fellow Grabbers by communicating thoughtful, personalised solutions and feedback which helps them improve
- You are responsible for driving performance management reviews, providing guidance, advice and training to managers on managing performance issues at all levels by implementing relevant retention strategies and identifying learning and development needs for business units and individual coaching needs
**The must haves**:
- You have Heart, Hunger, Honour and Humility; and thrive in a VUCA environment
- You have a minimum of 8 years of HR experience with at least 5 years of relevant experience in a human resource business partnering in hyper-growth industries or companies
- You have experience in communicating high-level strategy details effectively across disciplines, locations, and organizations, including senior leadership
- You are organised, insightful and can communicate your observations well, both written and verbally to your stakeholders to share updates and coordinate the development of projects
- You have experience with coaching people across all areas to increase morale, accountability and more precise expectations
- You help develop frameworks to analyze business problems, develop hypotheses, mine data, offer recommendations, and assess the impact of proposed solutions
- You are proficient in Microsoft Office, G Suite and HRIS systems
- You are a proactive and quick learner and have a sense of urgency to get things done efficiently and effectively
HR Strategy & Project Management (1-year contract)

Posted 27 days ago
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Job Description
La mission d'AbbVie est de découvrir et mettre à disposition des thérapies et des solutions innovantes qui permettent de répondre à des maladies graves d'aujourd'hui, et de relever les défis médicaux de demain. Nous nous efforçons d'avoir un impact remarquable sur la vie des patients dans plusieurs aires thérapeutiques clés majeures : immunologie, ophtalmologie, oncologie, neurosciences et virologie, ainsi qu'en médecine esthétique avec les produits et services de notre portefeuille Allergan Aesthetics. ?
Pour plus d'informations sur AbbVie, rendez-vous sur : - Suivez @abbvie sur LinkedIn, X (ex Twitter), Instagram, et YouTube?
Job Description
+ Lead HR Strategic Planning for Thailand employees i.e. Impacted People Matters Projects for locally and regional/globally (Development Academy, Benefits Analysis and Improvements, Development solutions execution etc.)
+ Manages multiple data and analytics projects and requests.
+ Proactively develop and lead, in compensation and benefits with corporate regional CoE HR (Development, Talent Strategy, Total Rewards, Well-being & Belonging), that will continuously stretch the organization to ensure that the company establishes itself as "best of class" in human capital - talent and culture.
+ Provide support to the team's portfolio of initiatives in terms of research, analysis and preparation realization and communication requirements per individual project.
+ Communicate effectively with HR practice centers, support partners and HR leadership to ensure project delivery and alignment with HR strategy.
+ Create innovative methods for connecting to our global employee base while interacting with HR regional team members to implement these plans.
Qualifications
- At least 4-5 years' experience in HRBP/HR COE/HR Project Managements
- In-depth knowledge of global/locally for people developments
- Strategic planning expertise
- Change management expertise.
- Vision, big-picture thinking, and a willingness to instigate change.
- Collaborative skills and ability to work with multiple stakeholders.
- Excellent communication skills
Additional Information
Quel que soit votre domaine d'expertise : médical, réglementaire, accès au marché, ressources humaines, juridique, marketing, communication. vous trouverez chez AbbVie, des défis passionnants et des opportunités pour explorer de nouveaux parcours professionnels.
D'un point de vue pratique et vie quotidienne au travail : actuellement situé à Rungis, le siège social d'AbbVie France sera transféré au 11 Bd de la République, 92100 Boulogne-Billancourt en fin d'année 2025. Les nouveaux locaux en bord de Seine accueilleront les équipes France et Europe, thérapeutiques et esthétiques, dans 2 bâtiments de sept étages fraîchement rénovés au sein d'un Campus de 4 bâtiments.
Chaque étage sera équipé de salles de réunion et d'espaces de détente favorisant la collaboration et les échanges informels. Les locaux disposeront également d'espaces extérieurs, et notamment d'une cour intérieure végétalisée et d'un rooftop privatif avec vue sur la Seine, uniquement pour les collaborateurs d'AbbVie.
De nombreux services seront proposés sur place : parking voitures et motos avec bornes de recharge électrique, local vélos, restaurant inter-entreprises, salle de sport et conciergerie.
Au cœur d'un quartier dynamique et animé, avec de nombreuses commodités, nos futurs bureaux seront facilement accessibles en transports en commun avec la ligne de métro 9, le RER C, le tram T2 et les lignes de bus 126, 189, et 289 à proximité.
Depuis 2015, AbbVie est reconnue Great Place to Work. Nous sommes dans le top 5 des entreprises où il fait bon travailler. Nous sommes également l'une des rares entreprises à être distinguée « Best Workplace for Women », qui reconnait la capacité des entreprises à prendre en compte des enjeux sociétaux majeurs tels que l'égalité femmes-hommes.
Chez AbbVie, nous valorisons l'équilibre entre vie professionnelle et vie privée. Nous offrons la possibilité de télétravailler jusqu'à 2 jours par semaine, selon les modalités définies dans notre convention collective. Rejoignez-nous pour faire partie d'une équipe diversifiée et collaborative.
Retrouvez plus d'informations concernant les avantages chez AbbVie France en cliquant ici : pouvez nous trouver à? - Suivez @abbvie sur LinkedIn, X (ex Twitter) et YouTube?
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Business Consulting - Supply Chain & Operations
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Work closely across industries with client business team
- Review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones are met under supervision from project manager, and report to client’s top management
- Conduct market research, feasibility study, and business development
- Support project manager/ team leader in executing projects and other tasks
**Qualifications**:
- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 1 - 2 years of professional experience with at least one of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics. **New Graduated are also welcome!**
- Preferably consulting professional experience either through internship or past professional background
- Hardworking, self-motivated individual, and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA
- Ability to travel to upcountry or abroad is required
If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!
Business Consulting - Supply Chain & Operations
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Work closely across industries with client business team
- Review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones are met under supervision from project manager, and report to client’s top management
- Conduct market research, feasibility study, and business development
- Support project manager/ team leader in executing projects and other tasks
**Qualifications**:
- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 4 - 6 years of professional experience with at least one of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics
- Preferably consulting professional experience either through internship or past professional background
- Hardworking, self-motivated individual, and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA
- Ability to travel to upcountry or abroad is required
If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!
Business Consulting - Supply Chain & Operations
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Work closely across industries with client business team
- Lead the team to review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Provide guidance and design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones and expectations are met and report to client’s top management
- Develop relationship with the client management and lead opportunity pursuit
**Qualifications**:
- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 7+ years of professional experience with at least two of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics
- Preferably consulting professional experience either through internship or past professional background
- Leadership, managerial skills, presentation skills, problem solving, flexibility, logical thinking and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Able to portray the ideas and convince the audiences
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA or any coding
- Ability to travel to upcountry or abroad is required
If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!
Business Consulting - Supply Chain & Operations
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Work closely across industries with client business team
- Review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones are met under supervision from project manager, and report to client’s top management
- Conduct market research, feasibility study, and business development
- Support project manager/ team leader in executing projects and other tasks
**Qualifications**:
- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 1 - 2 years of professional experience with at least one of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics. **New Graduated are also welcome!**:
- Preferably consulting professional experience either through internship or past professional background
- Hardworking, self-motivated individual, and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA
- Ability to travel to upcountry or abroad is required
If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!
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Operations Associate, New Retail Business
Posted today
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Job Description
The must-havesBachelor (or above) degree in Business/ Management/Engineering or equivalent.
1-2 years of relevant experience in managing FMCG, supermarket (e.g. Fresh Produce/Essential Products), or e-commerce categories is a plus.
Comfortable with managirng data and able to perform analysis (e.g. to solve business problems).
Demonstrated ability to work effectively across the internal and external organization.
Excellent problem-solving skills and strong analytical and planning skills.
Our Commitment We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.
Management Consulting, Customer and Project
Posted today
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Job Description
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.
Management Consulting, Customer and Project
Posted today
Job Viewed
Job Description
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.
**Job skills required**: Project Management, Management, Research