15 Market Trends jobs in Bangkok

Business Intelligence (Shopeefood)

Bangkok, Bangkok Shopee

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Job Description

DepartmentBusiness Intelligence and Data Analytics- LevelEntry Level- LocationThailand - BangkokThe Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance monitoring and reporting, but also in proactively finding actionable insights to help drive high-impact business changes. Our end-to-end data solution reduces the gap between the business teams and technical teams, and achieves real ‘intelligence’ in the iteration cycle. Browse our Business Intelligence and Data Analytics team openings to see how you can make an impact with us.
- Interpret massive quantitative data, analyze results using statistical techniques and provide ongoing reports
- Solve key business problems through using an appropriate mix of strategic thinking and computational methods
- Develop a deep, data-driven understanding of our customer, drivers, merchants and marketplace dynamics using analytics toolkits
- Provide actionable insights to inform decisions and strategies.
- Identify trends or patterns in complex data sets

**Requirements**:

- A Bachelor's/Master's degree, preferably in Analytics, Statistics, Computer Science or Engineering.
- At least 1 years of experience or multiple internships in an Analytics, Business Intelligence or Data Science role, preferably with large, complex, high velocity data.
- Strong analytical and problem-solving skills
- Strong foundation in data query/manipulation using SQL and data visualization using tools like Tableau or PowerBI.
- Strong communicator with ability to switch hats between data/technical speak
- and business/layperson speak.- Passionate about solving problems - possesses a relentless need for investigation and data exploration.
- Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
This advertiser has chosen not to accept applicants from your region.

Senior Business Intelligence, Strategic

Bangkok, Bangkok Agoda

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**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.

**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.

**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.

**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers

**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.

**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.

**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.

**What you'll Need to Succeed**:

- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders

**It's Great if you have**:

- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid
This advertiser has chosen not to accept applicants from your region.

Senior Business Intelligence, Strategic

Bangkok, Bangkok Agoda

Posted today

Job Viewed

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Job Description

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.

**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.

**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.

**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers

**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.

**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.

**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.

**What you'll Need to Succeed**:

- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders

**It's Great if you have**:

- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid
This advertiser has chosen not to accept applicants from your region.

Analyst / Senior Analyst - Business Intelligence &

Bangkok, Bangkok Agoda

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Job Description

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

**The Opportunity**:
You will be working alongside business stakeholders on operational innovations and projects that facilitate the availability of actionable data to drive strategic direction. You will be integral in the design and implementation of reliable and actionable business intelligence & automation solutions that enable improved efficiency and accuracy within the Partner Services Department.

**In this role, you'll get to**:

- Identify and implement initiatives that drive operational efficiencies
- Design analytics tools and resources aiding process enablement and discovery of process risks
- Communicate insights to management
- Build business cases and get buy-in from stakeholders
- Lead project delivery
- Design and create data tools to automate manual processes
- Work directly with your stakeholders to gather business requirements
- Make data easily accessible for users through dashboards and report automation
- Drive self-service business intelligence by empowering users to adopt existing BI tools (Tableau, Metabase)
- Capitalize on data by transforming it into business insights which will contribute to making business decisions
- Optimize the flow of report generation

**What you'll need to succeed**:
Qualifications:

- Working experience in Business Intelligence or Analytics roles
- Strong communication skills with high proficiency in Thai & English
- Strong SQL proficiency
- Adept in data analysis, deriving insights and MIS reporting
- Working knowledge of data visualization tools such as Tableau, Power BI etc.

**Skills**:

- You are a highly disciplined, proactive, innovative, and naturally inquisitive person.
- You are driven by achieving measurable, impactful results.
- You are able to prioritize your work based on business impact
- Ability to work well independently or as part of a team

**It's great if you have**:

- A degree in Business Information Systems, Computer Science or Data Science
- Experience in managing process transformations/operational excellence programs
- Experience in tech, eCommerce, consultancy
- Working knowledge of statistical computer languages to perform advanced analytics and automation (Python, R)

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid
This advertiser has chosen not to accept applicants from your region.

Analyst / Senior Analyst - Business Intelligence &

Bangkok, Bangkok Agoda

Posted today

Job Viewed

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Job Description

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

**The Opportunity**:
You will be working alongside business stakeholders on operational innovations and projects that facilitate the availability of actionable data to drive strategic direction. You will be integral in the design and implementation of reliable and actionable business intelligence & automation solutions that enable improved efficiency and accuracy within the Partner Services Department.

**In this role, you'll get to**:

- Identify and implement initiatives that drive operational efficiencies
- Design analytics tools and resources aiding process enablement and discovery of process risks
- Communicate insights to management
- Build business cases and get buy-in from stakeholders
- Lead project delivery
- Design and create data tools to automate manual processes
- Work directly with your stakeholders to gather business requirements
- Make data easily accessible for users through dashboards and report automation
- Drive self-service business intelligence by empowering users to adopt existing BI tools (Tableau, Metabase)
- Capitalize on data by transforming it into business insights which will contribute to making business decisions
- Optimize the flow of report generation

**What you'll need to succeed**:
Qualifications:

- Working experience in Business Intelligence or Analytics roles
- Strong communication skills with high proficiency in Thai & English
- Strong SQL proficiency
- Adept in data analysis, deriving insights and MIS reporting
- Working knowledge of data visualization tools such as Tableau, Power BI etc.

**Skills**:

- You are a highly disciplined, proactive, innovative, and naturally inquisitive person.
- You are driven by achieving measurable, impactful results.
- You are able to prioritize your work based on business impact
- Ability to work well independently or as part of a team

**It's great if you have**:

- A degree in Business Information Systems, Computer Science or Data Science
- Experience in managing process transformations/operational excellence programs
- Experience in tech, eCommerce, consultancy
- Working knowledge of statistical computer languages to perform advanced analytics and automation (Python, R)

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid
This advertiser has chosen not to accept applicants from your region.

Analyst / Senior Analyst - Business Intelligence &

Bangkok, Bangkok Agoda

Posted today

Job Viewed

Tap Again To Close

Job Description

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

**The Opportunity**:
You will be working alongside business stakeholders on operational innovations and projects that facilitate the availability of actionable data to drive strategic direction. You will be integral in the design and implementation of reliable and actionable business intelligence & automation solutions that enable improved efficiency and accuracy within the Partner Services Department.

**In this role, you'll get to**:

- Identify and implement initiatives that drive operational efficiencies
- Design analytics tools and resources aiding process enablement and discovery of process risks
- Communicate insights to management
- Build business cases and get buy-in from stakeholders
- Lead project delivery
- Design and create data tools to automate manual processes
- Work directly with your stakeholders to gather business requirements
- Make data easily accessible for users through dashboards and report automation
- Drive self-service business intelligence by empowering users to adopt existing BI tools (Tableau, Metabase)
- Capitalize on data by transforming it into business insights which will contribute to making business decisions
- Optimize the flow of report generation

**What you'll need to succeed**:
Qualifications:

- Working experience in Business Intelligence or Analytics roles
- Strong communication skills with high proficiency in Thai & English
- Strong SQL proficiency
- Adept in data analysis, deriving insights and MIS reporting
- Working knowledge of data visualization tools such as Tableau, Power BI etc.

**Skills**:

- You are a highly disciplined, proactive, innovative, and naturally inquisitive person.
- You are driven by achieving measurable, impactful results.
- You are able to prioritize your work based on business impact
- Ability to work well independently or as part of a team

**It's great if you have**:

- A degree in Business Information Systems, Computer Science or Data Science
- Experience in managing process transformations/operational excellence programs
- Experience in tech, eCommerce, consultancy
- Working knowledge of statistical computer languages to perform advanced analytics and automation (Python, R)

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid
This advertiser has chosen not to accept applicants from your region.

Senior Business Intelligence Analyst (Power Bi)

Bangkok, Bangkok PRTR

Posted today

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Job Description

The role is for you if you are looking for a new challenge opportunity with a talented team and a step in your subsequent career growth!

**Responsibilities**
- Translating business requirements into specifications that will be used to drive data store/ data warehouse/ data mart design and configuration.
- Business analysis to gather required Business Intelligence system requirements, Report dashboard to the Operations & Support team.
- Ensuring proper configuration management and change controls are implemented for your sphere of influence.
- Providing support as required to ensure the availability and performance of enterprise data and BI environments for both external and internal users.
- Designing and implementing technology best practices, guidelines, and repeatable processes.
- Providing technical assistance and cross-training to other team members

**Requirements**:

- Experience 4 + years successfully in Business Intelligence, implementing enterprise-scale reporting systems,(Working with users in a requirements analysis role).
- Knowledge of SQL and RDBMS systems, preferably on **Oracle** **BI EE (OBIEE) and Microsoft PowerBI**.
- Strong knowledge of logical and physical data modeling concepts.
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities.
- English communication skills.
This advertiser has chosen not to accept applicants from your region.
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General Manager, IMG Marketing Strategy & Integration

Bangkok, Bangkok Ford Motor Company

Posted 14 days ago

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Job Description

**IMG - International Markets Group e.g. Australia & New Zealand, India, South Africa, Thailand, emerging and distributor markets**
**Leads IMG Integrated Customer Communications Strategy across Brand, Product and Experiences**
+ Owns and leads development of integrated customer communications strategy and content spanning Marketing, Social, CX, FCSD, VP and Connectivity, including Strategic Intent and Creative Brief through to Brand Story and Creative Development.
+ Responsible for integrated customer communications strategy playbook, adoption, and sustainment.
+ Enables and supports IMG local Markets with integrated communications strategic capability and development.
+ Responsible for overall integrated customer journey communication architecture, moments, and resulting strategies
+ Determines role of Brand, Product, CX, and CRM offerings in customer communications strategy.
+ Acts as primary IMG Central liaison with local Market MarCom leads for customer communications, ensuring collaboration and integration of central initiatives.
+ Leads and provides strategic counsel on IMG market research programs relating to customer communications.
+ Leads IMG Marketing Communications strategic business projects, reviews and sprints as required.
+ Supports on marketing strategy for special IMG business and communications projects.
+ Sets the early direction of brand and customer communication strategy to support IMG's EV transformation, inclusive of Connectivity and Marketing Services.
**Leads IMG interface with Global Marketing for Brand, Product and Experiences**
+ Represents IMG in Global Marketing meetings and leads responses to Global/CMO office assignments on customer communications integration/assets working with Agency partners and market leads.
+ Serves as regional SPOC for both IMG led and globally led Asset Development programs, including the IMG-led Ranger global assets workstream.
+ Responsible to champion and manage IMG Brand Licensing and Merchandising requirements with global office.
+ Leads rollout of global brand strategy and guidelines across IMG
**Manages Agency partners to deliver Integrated Customer Communications**
+ CX: Defines and leads CX customer communications strategy and content
+ Connectivity: Leads integrated customer communications of Connectivity offerings e.g. FordPass / SYNC®
+ Manages Fixed Marketing budgets, identifies ongoing efficiencies and business optimization opportunities related to assets and communications.
+ Co-leads annual Agency rating process and global submissions/reviews related to customer communications.
**Leads Development of regional scalable Creative Assets for Brand, Product and Experiences**
+ Leads development of scalable demand creation/fulfillment mid-funnel content.
+ Leads development of regional launch and sustainment of 360° creative assets in support of local market requirements ensuring maximum flexibility, reusability, and production efficiency between IMG markets.
+ Supervises agency resources and regional launch budget on delivery of assets as defined in the Scope of Work.
**Leads Development of Marketing GTM Launch Plan**
+ Leads development of centralized marketing launch/GTM plans and execution for IMG.
+ Leads IMG regional marketing launch meetings and activities as required.
+ Leads integration of marketing launch plans cross-functionally e.g. Media Comms, CX, Training, etc
+ Leads and governs centrally led IMG Product / Non-Product GTM customer communication planning.
**Co-Leads Regional Marketing Communication Governance**
+ Responsible for IMG governance and implementation of global brand framework, standards and tools.
+ Co-leads the integrated marketing GTM process of new products, services, and experiences for IMG, in close collaboration with global, regional, and market business leads.
+ Co-leads Brand, Product, Service, and Experiences Immersions, Launch Review milestones, and GTM meetings.
+ Leads IMG governance processes and interfaces with market partners on Brand, Product and Experience as relates to Marketing Communications.
**Guides Effective, Efficient Media Strategy**
+ Develops regional media strategy and tools to support market media effectiveness and efficiency.
+ Responsible to lead scalable regional media partnership innovation, pilots, and test/learn initiatives e.g. Google, etc.
+ Reviews regional media spend and performance, provides guidance on effectiveness/efficiency opportunities.
**Direct Reports**
+ Actively manages and develops LL6/GSR direct reports, supporting talent growth and retention
+ IMG Marketing Integration Fulfillment Manager (LL6). GM IMG MS&I strategizes/designs/plans customer communications integration while Marketing Integration Fulfillment Manager ensures implementation end-to-end.
+ IMG Governance and Distributor Marketing lead to support with GTM coordination, agency scope, and distributor marketing materials.
_(Refer to JD above)_
#LI-PC
+ Degree in Marketing or Business Management
+ At least 15-20 years of experience in Marketing, Brand and Communications
+ Automative experience is beneficial
+ Prior experience in brand strategy, developing marketing launch strategy / plans will be beneficial. Product marketing competency is an advantage.
+ Expert communication skills and a high-performance collaborative team player.
+ Strategic, proactive leader with superior management skills and senior presence
+ Optimistic 'can-do' attitude, promoting customer centricity and simplification.
+ Dependable, committed, and highly responsible to deliver outcomes
+ Confidently able to lead, motivate, and manage others by influence - especially important with cross-functional integration
+ Experience with Regional Marketing and understanding of IMG markets
+ Flexibility on working hours given global HQ and market time zone differences
+ Ability to lead and manage NDA projects, craft business narratives suitable for review with executive level leadership.
**Requisition ID** : 45579
This advertiser has chosen not to accept applicants from your region.

Service Desk Supervisor and Data Analysis

Bangkok, Bangkok Vontier

Posted 16 days ago

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Job Description

Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
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Market Research Analyst, Chemical Business

Bangkok, Bangkok SCG

Posted today

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Job Description

**Market Research Analyst, Chemical Business**

10154 - Standard, งานขาย, - พนักงานประจำ

**Date**: 16-Sep-2021

**Location**: กรุงเทพมหานคร, ประเทศไทย
- Description:
**Job Summary**:

- Provide business and market analysis to ensure business competitiveness and market position.
- Develop and monitor the business strategy to support business growth and direction.
- Provide customer analysis and segmentation in order to indicate a company's strategic customers.
- Create customer activities plan to serve a different group of customers.
- Conduct customer satisfaction analysis and develop gap closing with related functions.

**Key Responsibilities**:

- Determine customer classification to provide different services and activities.
- Perform customer satisfaction surveys and identify opportunities to improve products and/or services.
- Work with cross-functional teams for product improvement project from opportunities identification, VOC analysis to project execution

**Qualification**:

- Bachelor or Master in Business Administration/Marketing or Engineering/Science
- ** Have relevant experience in Market Research/Analyst at least 1-3 years**:

- Good analytical skills especially Data Analysis
- Have a commercial sense and marketing knowledge
- Able to handle things under pressure management situation
- Positive thinking and eager to learn
- Adaptive, be confident to work well in an uncertain situation
- Good communication and presentation skill
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  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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