Customer Service Senior Analyst
Bangkok, Bangkok
Citigroup
Posted 9 days ago
Job Viewed
Job Description
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
+ Provide coaching and support to team and serve a point of contact for esclations
+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed
+ Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Advise on and advocate the implementation of process improvement and reengineering to improve client experience
+ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
+ Escalate customer feedback, processing delays and errors appropriately
+ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
+ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
+ Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-5 years of customer experience
+ Relevant experience (business/financial environment) preferred
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Proven self-reliance and accountability and ability to manage risk
+ Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
+ Proven investigative and analytical skills
+ Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
+ Provide coaching and support to team and serve a point of contact for esclations
+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed
+ Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Advise on and advocate the implementation of process improvement and reengineering to improve client experience
+ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
+ Escalate customer feedback, processing delays and errors appropriately
+ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
+ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
+ Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-5 years of customer experience
+ Relevant experience (business/financial environment) preferred
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Proven self-reliance and accountability and ability to manage risk
+ Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
+ Proven investigative and analytical skills
+ Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative I
Bangkok, Bangkok
Cargill
Posted 18 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Work with 3PL on inventory levels and arrange of shipments to customer.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ At least 2 years experience in a supply chain role, preferably with regional experience in an international company
+ Experience in ERP system (JDE) and strong Excel skills is a plus
+ Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor.
+ Relate openly and comfortably with diverse groups of people.
+ Make good and timely decisions that keep the organization moving forward.
+ Good command in English
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Work with 3PL on inventory levels and arrange of shipments to customer.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ At least 2 years experience in a supply chain role, preferably with regional experience in an international company
+ Experience in ERP system (JDE) and strong Excel skills is a plus
+ Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor.
+ Relate openly and comfortably with diverse groups of people.
+ Make good and timely decisions that keep the organization moving forward.
+ Good command in English
This advertiser has chosen not to accept applicants from your region.
1
Agent-Air Export Customer Service
Bangkok, Bangkok
Expeditors
Posted 4 days ago
Job Viewed
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
2
Aero Customer Service Leader for Thailand
Bangkok, Bangkok
GE Vernova
Posted 9 days ago
Job Viewed
Job Description
**Job Description Summary**
The Aero Customer Service Leader will provide the necessary support on pre and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management and execution of risk modeling activities in support of the contract or project and estimating processes and activities to support tenders and project reviews. In this role, the Aero Customer Service Leader will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship and contribute to the overall business strategy within Power Services, focused on the customers with Aeroderivative equipment in select countries in APAC, among others, Thailand, Myanmar, India and Bangladesh.
**Job Description**
Job Description:
+ Responsible for the profitability and customer satisfaction for assigned contracts. Provide both service agreement, and time and material program management. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams. Function as liaison between internal organizations and customers for assigned contracts.
+ Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
+ Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
+ Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
+ Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
+ Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.
**Required Qualifications:**
+ Bachelor's degree in Engineering from an accredited university or college.
+ Minimum of 5 years of experience in managing Service Contracts or Project Management in Power Generation business.
+ Strong senior stakeholder management experience.
+ Experience in strategic planning and complex project management execution.
+ Contractual experience / negotiating skills.
+ Willingness and ability to travel.
+ Fluent in English.
**Desired Characteristics:**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Strong leadership and influencing skills.
+ Strong commercial and organizational skills.
+ Experience as Customer Facing Team.
+ Understanding of power business and project financials (Orders, Sales, CM, OM, Pacing, Margin Review, Cash)
+ Familiar with Aero Power Generation plants and equipment.
+ Demonstrated ability to analyze and resolve complex problems.
+ Demonstrated ability to lead programs / projects.
+ Ability to document, plan, market and execute programs.
+ Accountability and ownership.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Aero Customer Service Leader will provide the necessary support on pre and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management and execution of risk modeling activities in support of the contract or project and estimating processes and activities to support tenders and project reviews. In this role, the Aero Customer Service Leader will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship and contribute to the overall business strategy within Power Services, focused on the customers with Aeroderivative equipment in select countries in APAC, among others, Thailand, Myanmar, India and Bangladesh.
**Job Description**
Job Description:
+ Responsible for the profitability and customer satisfaction for assigned contracts. Provide both service agreement, and time and material program management. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams. Function as liaison between internal organizations and customers for assigned contracts.
+ Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
+ Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
+ Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
+ Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
+ Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.
**Required Qualifications:**
+ Bachelor's degree in Engineering from an accredited university or college.
+ Minimum of 5 years of experience in managing Service Contracts or Project Management in Power Generation business.
+ Strong senior stakeholder management experience.
+ Experience in strategic planning and complex project management execution.
+ Contractual experience / negotiating skills.
+ Willingness and ability to travel.
+ Fluent in English.
**Desired Characteristics:**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Strong leadership and influencing skills.
+ Strong commercial and organizational skills.
+ Experience as Customer Facing Team.
+ Understanding of power business and project financials (Orders, Sales, CM, OM, Pacing, Margin Review, Cash)
+ Familiar with Aero Power Generation plants and equipment.
+ Demonstrated ability to analyze and resolve complex problems.
+ Demonstrated ability to lead programs / projects.
+ Ability to document, plan, market and execute programs.
+ Accountability and ownership.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
3
Supply Chain and Customer Service Manager, Nobel Biocare
Bangkok, Bangkok
Envista Holdings Corporation
Posted 4 days ago
Job Viewed
Job Description
**Job Description:**
Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
Responsibilities Include:
+ End to End process of Supply Chain and Logistics management including other documentation required for all domestic and international shipments.
+ Provides management and field sales teams with monthly/quarterly results information including ranking reports.
+ Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
+ Respond to complaints from customers and give after-sales support when requested.
+ Handle the processing of all claim and return shipment with accuracy and timeliness.
+ Manage, Control and Monitor consignment process.
+ Inform clients/ sale representative of unforeseen delays or problems.
+ Issue credit note.
+ Set up new customer code and update customer master data.
+ Ensure accuracy of all reports. Reconcile and resolve commission discrepancies with the sales team members.
+ Other projects, Development, and duties as required/assign.
**Job Requirements:**
+ Bachelor's degree required.
+ Proven experience as a customer service and logistics / supply chain will be considered a plus.
+ Well organized and possess a high level of Supply Chain and Logistics.
+ Strong verbal and written communication skills.
+ Intermediate to Advanced/Expert proficiency in Microsoft Excel is required.
**Operating Company:**
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
Responsibilities Include:
+ End to End process of Supply Chain and Logistics management including other documentation required for all domestic and international shipments.
+ Provides management and field sales teams with monthly/quarterly results information including ranking reports.
+ Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
+ Respond to complaints from customers and give after-sales support when requested.
+ Handle the processing of all claim and return shipment with accuracy and timeliness.
+ Manage, Control and Monitor consignment process.
+ Inform clients/ sale representative of unforeseen delays or problems.
+ Issue credit note.
+ Set up new customer code and update customer master data.
+ Ensure accuracy of all reports. Reconcile and resolve commission discrepancies with the sales team members.
+ Other projects, Development, and duties as required/assign.
**Job Requirements:**
+ Bachelor's degree required.
+ Proven experience as a customer service and logistics / supply chain will be considered a plus.
+ Well organized and possess a high level of Supply Chain and Logistics.
+ Strong verbal and written communication skills.
+ Intermediate to Advanced/Expert proficiency in Microsoft Excel is required.
**Operating Company:**
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
This advertiser has chosen not to accept applicants from your region.
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