30 Director jobs in Bangkok

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
HR Director, Thailand will be a trusted partner to the organization, helping to shape our culture, support our business strategies and finding and developing the talent necessary to make a remarkable impact on AbbVie and patients around the world.
We seek to fully develop our employees' skills so that we can leverage AbbVie's diversity of opinions, culture and experiences in all that we do.
You will leverage best-in-class HR practices to continually construct, deliver and support programs that establish AbbVie as an employer of choice while empowering all employees at all levels of the organization.
CORE JOB RESPONSIBILITIES
+ Business Human Resources Partner to General Manager and Thailand Affiliate Leadership Team
+ Serve as the strategic partner to the business, developing HR strategies, needs assessments and resulting HR solutions.
+ Responsible for ensuring the effective "delivery" of all HR programs and services. Responsible for HR results in the business, including client satisfaction, HR effectiveness and associated financial results.
+ Establishes, builds and maintains strong relationships with key HR partners from all Practice Areas and Service Centers to ensure elements of HR are successfully coordinated to meet business needs; includes relationship management, leadership, and service delivery commitments.
+ Develop and implement HR strategies to meet organizational needs of a major segment of the business.
+ Develop proposals and recommendations to resolve strategically important issues affecting a major business segment.
+ Identification of trends and new approaches to business processes should be both incremental as well as "ahead of the curve".
+ Initiatives and changes to current business processes must have a clear linkage with other organizational efforts being proposed or already ongoing in the respective business.
Qualifications
+ Bachelor's Degree Required. Master's Degree Preferred
+ Strong business experience in supporting global business and partnering with international based business leaders and HR team.
+ Sound knowledge of local HR regulations and guidelines.
+ Significant breadth of understanding of functional HR roles and responsibilities and impact on the business.
+ Open to future global assignments
+ Deep knowledge of critical success factors and challenges for a major business segment.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.
**What will I be doing?**
As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:
- Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
- Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.
- Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
- Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
- Participate in developing and implementing hotel and departmental policies and regulations.
- Develop marketing strategies and promotion plans to adjust to the market situation in real time.
- Supervise and drive the progress and implementation of marketing plans.
- Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.
- Monitor and evaluate current initiated marketing activities and market dynamics.
- Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
- Conduct regular market research and obtain information about competitors.
- Set pricing strategies and sales targets for the hotel.
- Manage special projects and other related businesses.
- Ensure efficient use of departmental resources.
- Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
- Ensure that department staff are clear about the responsibilities assigned to them.
- Take immediate corrective action when the interests of the department or hotel are jeopardized.
- Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
- Manage departmental expenses and budgets.
- Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
- Control departmental costs in accordance with hotel policies to avoid waste.
- Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
- Ensure the filing of departmental documents and related information.
- Maintain communication with all operating departments within the group to maximize sales opportunities.
- Promote hotels in relevant industries at home and abroad.
- Actively participate in sales activities initiated by Hilton.
- Organize promotional trips for target markets.
- Maintain good relationship and communication with target markets at home and abroad.
- Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
- Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.
- Adhere to hotel safety policies, emergency rules and procedures.
- Ensure employees fully understand and follow the contents of the employee handbook.
- The department reserves the right to change or supplement the job description if necessary.
- Perform any other reasonable duties assigned.
**What are we looking for?**
A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
- Bachelor's degree.
- At least 5 years of relevant management experience in international hotel chains.
- Good English and Chinese reading and writing skills.
- Able to formulate and implement operating budgets and business plans.
- Able to effectively market and position the brand at desired levels.
- Able to manage the Sales department.
- Able to assist the General Manager and Management in achieving the hotel's overall business objectives.
- Knowledgeable of political, economic and social issues, and market trends.
- Good communication, organizational and presentation skills.
- Able to lead, guide and develop employees.
- Knowledgeable of and able to deal with crisis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales and Marketing_
**Title:** _Cluster Commercial Director_
**Location:** _null_
**Requisition ID:** _HOT0BB1P_
**EOE/AA/Disabled/Veterans**

A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
**What will I be doing?**
As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:
+ Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
+ Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
+ Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
+ Communicate with Government agencies to ensure full compliance with statutory regulations
+ Prepare Capital and Repairs and Maintenance budgets for Engineering
+ Perform daily checks around the hotel
+ Conduct lift emergency release procedures as required
+ Diagnose, maintain, and repair mechanical equipment within the hotel
+ Ensure good relationships are built with internal and external customers
+ Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
+ Develop, implement, and direct all emergency programs
+ Develop, implement and manage energy conservation programs for the property to minimize expenses
+ Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
+ Perform special projects and other responsibilities as assigned
+ Identify and introduce environmentally-friendly systems and equipment
+ Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
+ Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation
**What are we looking for?**
A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Advanced knowledge of building management/engineering
+ A degree in Engineering or similar
+ Exposure to budgeting and basic accounting
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Strong leadership skills and previous experience of managing a team
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own
+ Previous experience of facilities management
+ Proficient, at an advanced level, with computers and relevant computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ First Aid
+ Qualification in engineering field
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Director of Engineering_
**Location:** _null_
**Requisition ID:** _HOT0BHYQ_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 25127412
**Job Category** Sales & Marketing
**Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
**Managing Sales Activities**
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
**Managing and Conducting Human Resource Activities**
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Utilizes all available on the job training tools for employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Date Posted:**
2024-12-19
**Country:**
Thailand
**Location:**
Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok
At Otis, it's our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
**About You**
You are a dynamic and results-driven New Equipment Sales Leader to spearhead sales strategies for elevators, escalators, and related equipment for New Equipment Business in Bangkok.
**Key Responsibilities**
+ Develop and execute sales strategies for new equipment sales to meet or exceed company targets
+ Identify and analyze market trends, customer needs, and competitor activities to shape sales approaches
+ Cultivate and maintain strong relationships with developers, contractors, architects, and consultants
+ Lead efforts to identify new business opportunities, including tenders, projects, and partnerships
+ Manage and mentor a team of sales professionals to achieve individual and team objectives
+ Monitor and evaluate team performance, providing constructive feedback and coaching
+ Collaborate with sales engineering, operations, and project teams to ensure seamless project execution
+ Serve as a point of escalation for customer concerns, ensuring timely resolution and client satisfaction
+ Provide detailed sales forecasts, reports, and market analysis to senior management
+ Ensure all sales activities comply with company policies, legal regulations, and safety standards
**Requirement**
+ Strong knowledge of sales strategies, technical understanding of lifts and escalators, and market dynamics
+ Exceptional communication, negotiation, and relationship-building skills
+ Proven ability to manage and motivate a sales team
+ A leader and a team player enjoy working in multicultural and dynamic business environment
+ Excellent communication skills (verbal and written in English with TOEIC above 500 score)
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Job Description :**
**Join our Thailand Team**
Diageo is the world's leading premium drinks company with an outstanding collection of brands, including Johnnie Walker, Smirnoff and Tanqueray. In Thailand, Diageo operates as a joint venture with Moët Hennessy ('DMHT') and therefore includes the Moët & Chandon and Hennessy brands in our portfolio.
Our purpose - Celebrating life, every day, everywhere - has a significant role in how our company operates and how we build shared value. Our Performance Ambition is to be the best performing, most trusted and respected consumer goods company in the world. Johnnie Walker is the engine of the business and DMHT's sustainable growth is central to the success of the wider Southeast Asia (SEA) business, of which we are part of.
It's a great time to join to shape the future with our committed team.
**About This Role**
Our Human Resources (HR) team bring experienced people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.
Human Resources is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers - whatever your experience and ideas, we'll help you to harness your talents, empowering you to be the best you can be.
In this exciting and bold role, you will be part of the DMHT Executive Leadership team. You will lead the organization people's agenda, attracting, growing and retaining the best talent, drive a performance culture, lead the capability agenda and be a champion for inclusion and diversity.
**You Will Be Accountable For**
+ Build and deliver an ambitious talent plans which include robust succession planning to future proof the business, resourcing as well as developing critical capabilities, strong proactive pipeline of talent, demonstrating our employer brand proposition and creating exciting accelerated career path for people which strengthens our talent bench.
+ Creating an inclusive culture where each employee feel valued for their uniqueness and are able to maximize their impact.
+ Build impactful and successful teams, coaching the leadership team members to create an agile, stretching, fast-pace performance culture by using dial-up behaviours to enable a competitive advance and fulfilling employee experiences.
+ Creating capacity in organisation by brilliant basics and optimizing the partnership between in-market HR teams, our COEs (like reward, talent engagement) and the shared service center to deliver a brilliant experience for our people, line managers and the HR function itself.
**To Be Successful In This Role, You Will Need**
+ Circa 12+ years of HR experience within fast-paced, dynamic multinational companies
+ Successful track record in HR Business Partner roles, leading various subject areas including Talent, reward, I&D, employee relations, culture;
+ Proven capability in driving cultural transformation and change management is an advantage
+ Solid understanding of a P&L, including overhead management and data-lead decision making
+ Experience of managing multiple partners in matrix environment
+ Demonstrated experience in coaching and performance management of senior leaders.
+ Degree or equivalent experience qualified, preferably in HR or Business.
**Working with Us**
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
**Worker Type :**
Regular
**Primary Location:**
Bangkok
**Additional Locations :**
**Job Posting Start Date :**
2025-07-25
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Additional Information**
**Job Number** 25133165
**Job Category** Revenue Management
**Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Oversees revenue management activities and managers within area of purview. Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable for pricing, positioning and inventory of all hotels within area of purview. Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.
**CANDIDATE PROFILE**
Education and Experience
+ 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.
OR
+ 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Analyzing and Reporting Revenue Management Data**
+ Analyzes information, identifies current and potential problems and proposes solutions.
+ Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
+ Generates updates on transient segment each period and continually analyzes transient booking patterns.
+ Assists with account diagnostics process and validates conclusions.
+ Maintains accurate reservation system information.
+ Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
+ Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
+ Generates and provides accurate and timely results in the form of reports, presentations, etc.
+ Observes, receives, and otherwise obtains information from all relevant sources.
+ Submits reports in a timely manner, ensuring delivery deadlines.
+ Analyzes weekly and monthly STAR information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share.
+ Analyze STAR information to assist in development of RevPAR Index forecasts.
+ Generates yearly room revenue budget.
**Managing Revenue Management Strategy**
+ Provides critical input to property leaders for development of market sales strategy.
+ Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
+ Initiates, implements and evaluates revenue tests.
+ Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
+ Assists hotels with pricing and provides input on business evaluation recommendations.
+ Assists in creating and verbalizing positioning and long-term strategies for all segments (group, transient, catering) that are in alignment with brand standards and property objectives.
+ Provides recommendations to improve effectiveness of revenue management processes.
+ Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
+ Ensures hotel strategies conform to brand philosophies and initiatives.
+ Ensures Operation Teams are aware of current strategies and have the information needed to execute them (daily strategies, current day inventory management, and package inclusions).
**Building Successful Relationships**
+ Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
+ Communicates market direction to revenue management, sales and hotel leaders.
+ Develops constructive and cooperative working relationships with others, and maintains them over time.
+ Develops and manages internal key stakeholder relationships.
+ Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
**Additional Responsibilities**
+ Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
+ Enters, transcribes, records, stores, or maintains information in written or electronic form.
+ Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
+ Demonstrates knowledge of job-relevant issues, products, systems, and processes.
+ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
+ **Communication** - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
+ **Problem Solving and Decision Making** - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
+ **Driving for Results** - Focuses and guides others in accomplishing work objectives.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
+ **Revenue Management** - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.
+ **Research** - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.
+ **Inventory Management** - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.
+ **Computer Skills** - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
+ **Economics and Finance** - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
+ **Sales and Marketing** - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25133121
**Job Category** Sales & Marketing
**Location** Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Managing Marketing Communications Activities**
- Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.
- Compares actual achievements against goals on a regular basis and takes corrective action.
- Assists the DOM in the planning of all mailing activities, and oversees their execution.
- Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.
- Prepares on a timely basis the monthly sales & marketing "communications" report.
- Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office.
- Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library.
- Supervises operations of the in-house art department.
- Monitors activities of competitor hotels and trends within the industry.
**Managing Public Relations Activities**
- Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.
- Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships
- Prepares press releases for appropriate targeted media, locally, regionally and internationally.
- Works closely with the corporate and international press offices on developing story angles.
- Plays a key role in community and government relations as well as VIP handling.
- Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.
- Creates and organizes press promotional activities.
- Participates in the press events/trips organized by the regional PR offices as required.
- Conducts press blitzes when appropriate.
- Ensures press kit information is comprehensive and kept up-to-date.
**Managing Advertising Activities**
- Works with the DOM and advertising agency on the rooms and food & beverage tactical advertising campaigns' creative and media plans.
- Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.
- Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.
- Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.
- Monitors and maintains media schedules as well as prompt settlement of accounts.
**Managing Direct Marketing Activities**
- Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected.
- Assists the DOM in the planning, implementation and tracking of electronic marketing activities.
- Maintains budget control.
**Manages Collateral**
- Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.
- Ensures hotel information is updated regularly on the internet/intranet.
- Supervises the production and quality of all displays and temporary signage in hotel public areas.
- Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.
- Supervises the in-house graphic designer and/or print shop.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Position Statement:
The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.
Key Responsibilities
Quality Governance & Compliance
-Lead property-wide Quality Assurance meetings; consolidate findings from audits, Forbes criteria, and brand standards.
-Conduct regular audits and walkthroughs; assign and track corrective actions with department heads.
-Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteria.
Guest Experience & Feedback Analysis
-Analyze guest feedback from internal platforms and external review channels to identify trends and root causes.
-Drive the Stay Experience Platform program; translate insights into actionable improvements across departments.
-Own the Customer Preference Centre to enable hyper-personalized service and targeted upselling.
Process Optimization & SOP Management
-Review and redesign SOPs to eliminate inefficiencies and elevate service delivery.
-Coach department heads on Lean Six Sigma principles to streamline operations and enhance consistency.
-Establish and maintain QA processes and documentation.
Training & Capability Building
-Partner with HR and L&D to design and deliver training on QA, Forbes standards, and continuous improvement.
-Monitor team competency and readiness through audits, observations, and feedback loops.
-Prepare and lead Forbes and mystery audit simulations to ensure audit-readiness.
Innovation & AI Integration
-Curate and govern a secure AI Prompt Library for service recovery, guest communication, and process improvement.
-Leverage AI and analytics tools (e.g., Power BI, Copilot Studio) to build dashboards and track KPIs.
-Pilot innovative strategies to enhance personalization, engagement, and operational agility.
Financial & Strategic Impact
-Build ROI models for improvement initiatives; collaborate with Finance to embed savings into forecasts.
-Track and report on quality-driven financial outcomes (e.g., RevPAR uplift, cost savings, guest retention).
-Align quality initiatives with ESG and sustainability goals where applicable.
**What are we looking for?**
+ Qualifications & SkillsRequired- Bachelor's degree in Hospitality, Business Analytics, or related field.- 8 years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.- Certified Lean Six Sigma Black Belt or equivalent.- Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.- Strong communication, facilitation, and cross-functional leadership skills.Preferred- Master's degree in Operations, Data Science, or Business Management.- ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.- Experience in multi-property, pre-opening, or regional roles.- Recognized thought leadership in AI, Lean, or hospitality quality management.
+ Leadership Attributes- Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.- Analytical & Insightful: Translates complex data into clear, actionable strategies.- Innovative & Curious: Constantly explores new tools and methods to enhance guest
+ experience.- Collaborative & Approachable: Builds trust and alignment across diverse teams.- Results-Oriented: Sets clear goals, tracks progress, and celebrates success.
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Quality Excellence_
**Location:** _null_
**Requisition ID:** _HOT0BSIQ_
**EOE/AA/Disabled/Veterans**