17 General Manager jobs in Thailand

Company Description

NH Hotels is an upscale & midscale brand that stands out for its quality of service and facilities, both for business and leisure travellers. NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. We believe that our guests' experience is of upmost importance, and that's why we choose to incorporate the latest innovations and take care of the smallest details making every day easier and more flexible, while catering to all lifestyles. NH hotels' remarkable products and services meet the expectations of the guest looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

**Job Description**:
To serve the needs of the business, our guests and our colleagues by leading the achievement of the financial, strategic, and operational goals and targets of the hotels. We are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Within this, the key responsibilities for this position are:

- To lead and manage the development of the hotel strategy.
- To set the annual budget and then deliver the Revenue and GOP targets of the property.
- To effectively lead and manage all day-to-day operational activities of the hotel, through the Resident Manager and the operational department heads.
- To effectively manage the owner relationship on behalf of the company.
- To successfully position the hotel from a Sales and property Marketing perspective.
- To ensure that accurate forecasting and Revenue Management activities are taking place.
- To ensure that the operational and service skills of the employees of the hotel are being constantly improved

**Qualifications**:

- Bachelor's Degree in any related field.
- Minimum of 5 years experience as a General Manager in the hospitality industry.
- Strong communication skills, above average fluency in the English language is essential.
- Excellent management skills and Strong analytical skills are a must.
- Prior experience with multiple stakeholder relationship management is essential.
- High ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.

Area General Manager
Job ID

Posted
30-Apr-2025
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Bangkok - Krung Thep Maha Nakhon - Thailand
**About the Role**
As a CBRE Area General Manager, you will lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid profitable and sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.
This position will also lead the technical excellence for Thailand and drive the standardization of engineering best practices. They will provide an internal multi-skilled consultancy service to the site operations and business development team to match customer requirements and champion technical solutions & innovations through partnership with wider CBRE network. They should be able to mentor and grow the engineering standard of technical staff inherent to the account, ensuring knowledge share across the business within Thailand while promoting safe methods of working ensuring CBRE rules and procedures are implemented correctly.
**What You'll Do**
Strategic Planning and Review
+ Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders
Financial & Asset Management
+ Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
Operational Management
+ Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
+ Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
+ Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes
+ Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
+ Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
Business Development and Marketing
+ Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
Customer Relations
+ Represent CBRE in a professional and credible manner to customers and the public
+ Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
+ Focus on delivering excellent service level are maintained at times
+ Is contactable and responsive to customers at times
Quality and Safety Management
+ Monitor and identify areas of improvement as a matter of course
+ Create a culture of exceptional quality and innovation
+ Set an example of exceptional standard in all activities, language and communication
+ Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
+ Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
+ Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
+ Is constantly visible and accessible to the team
+ Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
+ Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
+ Build and encourage a culture of reward and recognition within the business unit
Technical
+ Actively participate in the development of innovative and cost-effective FM technical solutions that includes support the sales team in presales activities to develop engineering value proposition, responding to RFP/RFIs with technical expertise and insights, and conducting the gap analysis to ensure the feasibility and deliverability of proposed solutions.
+ Conduct site technical due diligence/surveys as technical expert as and when required, support the effective management of the technical Operations, Repairs and Maintenance (OMR) portion of the building(s) budget(s), providing budget variance reports when required and assisting with annual reconciliations.
+ Work directly with our operations and business development teams across Thailand, supporting and leading on maintenance and engineering management, as well as well work with APAC and Thailand leadership team on developing, deploying, and managing our strategy for maximizing and growing our technical services.
**What You'll Need**
Qualification and Experience
+ Master's or Bachelor's Degree from college or university and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.
+ Tertiary qualification in Engineering Studies preferable with Bachelor of degree from an accredited college or university in Electrical/Mechanical or Building Services related subject.
+ Professional certifications (e.g., LEED, CEM, FMP) will be an added advantage.
Communication Skills
+ Ability to comprehend, analyze, and interpret the most complex business documents.
+ Ability to respond effectively to the most sensitive issues.
+ Ability to write reports, speeches and articles using distinctive style.
+ Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group.
+ Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.
Reasoning Ability
+ Ability to solve advanced problem and deal with a variety of options in complex situations.
+ Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment.
+ Draw upon the analysis of others and make recommendation that have direct impact to the company
Financial Knowledge
+ Require in-depth knowledge of financial terms and principles.
+ Review complex financial/business analysis and reports.
+ Ability to analyze the most complete business/financial data and develop innovative solutions.
+ Develop and implement financial policies and procedures.
+ Oversee and approve business unit budget
Other Skills and/or Abilities
+ Intermediate experience with Microsoft Office Suite.
+ Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation
+ Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services
+ Highly developed interpersonal skill, enthused by fast paced, high growth environment
+ Self-starter, confident, composed and result focused
+ Ability to balance strategic thinking with tactical delivery of client satisfaction
+ Ability to gain trust and support of top-level management and key client decision makers
+ Ability to manage conflict and crisis situations effectively
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Taking an Entrepreneurial Approach to Driving the Restaurant Business**
- Understands financial opportunities by surveying restaurant demand.
- Partners with key individuals in the local community to assess opportunities.
- Identifies and analyzes competitors.
- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
**Leading Significant Marketing/Public Relations/Media Activities**
- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
- Supports on-site/off-site public relations opportunities to promote the restaurant.
- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
- Serves as the primary point of contact for restaurant events.
- Participates in local networking activities, which are often off-property, in support of the restaurant.
**Managing Day-to-Day Restaurant Operations**
- Supervises and manages employees.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Conducts daily "taste panels" to educate, drive sales and create sales goals.
- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
- Monitors compliance with all applicable laws and regulations.
- Monitors adherence to liquor control policies and procedures.
- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
- Monitors alcohol beverage service for compliance with local laws.
- Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Advocates sound financial/business decision making.
- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Fostering an Environment that Creates Exciting and Memorable Guest Experiences**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants.
- Addresses guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Verifies corrective action is taken to continuously improve service results.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing and Conducting Human Resource and Talent Management Activities**
- Actively participates in the hiring process to identify the right talent to support the outlet's concept.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Facilitates the fair and equal treatment of employees.
- Strives to improve employee retention.
- Monitors employee attendance of on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Encourages recognition of employees across areas of responsibility.
- Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
- Establishes guidelines so employees understand expectations and the work.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish own work.
- Monitors and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.
- Provides work-related training, supervising, follow-up and hands-on management.
**Additional Responsibilities**
- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Moxy Bangkok Ratchaprasong is a vibrant 504-key hotel set within a mixed-use complex that includes both retail and hotel components. Located on Ratchadamri Road, in the heart of Bangkok's premier shopping district, the hotel is just 5 minutes' walk from Chit Lom BTS station, and within easy reach of Suvarnabhumi (40 minutes) and Don Mueang (30 minutes) International Airports. The hotel's central location and energetic brand positioning make it a compelling destination for modern travelers.
**JOB SUMMARY**
The Moxy Captain has a DEEP CONNECTION to the target guest and the brand's core values - thoughtful, fun and spirited. He/She understands and resonates with what Moxy is all about. The Captain has the basics covered - metrics are met, money is counted, and reports are run - but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in The Now (lobby), the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between. The Captain is RESPONSIBLE FOR THE SOUL OF THE HOTEL and to do that he/she verifies that the sensory experience is as it should be, from music to lighting and scent. This role BUILDS RELATIONSHIPS in the community and brings exciting events to The Now. The Captain constructs a property atmosphere so guests feel like they are seamlessly moving through the hotel rather than just checking in and out. He/she drives revenue through a distinctive approach to beverage and food offering and promotion. He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. Captains are up and on their feet for most of the day, mingling, and creating a BUZZY ATMOSPHERE in the hotel, while maintaining a smooth operation behind the scenes to validate that the business is in order. Oh, and guess what? All of the Captain's drive and know-how ultimately produces a hotel that is as profitable as it is fun - because that is what Moxy is all about.
**CANDIDATE PROFILE**
The ideal candidate should have experience with lifestyle brand hotels and a market understanding of Thailand. The successful candidate will demonstrate strong business acumen, a proven operational track record, and preferably with a commercial background.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**JOB SPECIFIC TASKS**
**Managing Moxy Operations and Department Budgets**
- Verifies that brand-specific service programs are in place and executed against.
- Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.
- Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
- Creates and supports clear lines of responsibility, including coverage and oversight throughout the day.
- Helps hotel team prepare for QA audits (i.e., daily and pre-visit activities).
- Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) comments.
- Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
- Keeps a visible presence all around the property to verify that public spaces, grounds, work and kitchen areas are clean and safe.
- Manages the implementation of major brand standards.
- Delegates responsibilities for operations and projects to appropriate associate.
**Managing Beverage and Food Operations**
- Monitors beverage and food forecasting and par levels to reduce waste and maximize profitability.
- Establishes and leverages local vendor relationships that align with the brand's positioning and support beverage and food operational needs.
- Verifies that bar, kitchen, and self-serve retail areas are well organized and inventoried, productive, clean, and safety
- Conducts periodic compliance audits with Heart of House associates to verify that they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
- Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.
**Managing and Sustaining Sales and Marketing Strategy**
- Manages relationships with decision makers at top accounts.
- Engages in-house guests and locals to prospect for new sources of business.
- Collaborates with Area/Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
- Identifies opportunity for local partnerships and promotions to drive non-hotel staying business to property
- Identifies and champions creative local marketing solutions that fit the brand and property needs.
- Coaches and reinforces selling strategies that take advantage of property features.
- Develops innovative means for capturing new streams of revenue through property amenities.
- Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand.
- Leverages brand-wide social media and other digital channels to promote the hotel, programming and other property features.
- Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
- Works with Market Sales to establish property sales strategy, goals, and action plans.
- Participates in the property sales review (PSR).
- Verifies that direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
- Identifies key revenue generating stakeholders and customers and communicates information to sales offices.
- Verifies that all national and regional marketing programs (e.g., HSIA, etc.) are executed well in relevant departments.
- Participates in and hosts customer recognition events to drive brand awareness and sales
- Understands and leverages sales and marketing advantages over competitor properties within market.
- Monitors sales strategy with RSO to maintain ongoing effectiveness and compliance.
**Managing and Conducting Human Resource activities**
- Champions the Moxy brand's service vision for product and service delivery.
- Facilitates on property activities that reinforce and enliven the Moxy culture with associates.
- Actively recruits and hires qualified associates from in and outside the hospitality industry.
- Understands performance expectations.
- Builds rapport with employees by fostering an environment of open communication and treating all employees fairly.
- Facilitates cross training to support associate professional growth and operational excellence.
- Drives ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
- Conducts performance review process for associates (LPP forms, career plan form, development plans, mid-year review, 90-day reviews, etc.).
- Supports recruitment efforts in brand-relevant sourcing channels (e.g., local job fairs, social media, referrals) to target associates with skill sets for the brand (e.g., beverage and food, lifestyle retail experience, etc.).
- Conducts day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
**Managing Profitability**
- Manages on-property controllable costs associated with rooms, housekeeping, events, and beverage and food operations.
- Measures, analyzes, and communicates property performance using a variety of financial and non-financial reports
- Updates and communicates profit forecasts to associates/managers
- Initiates action to achieve property revenue and profitability goals.
- Understands how beverage and food product variability can affect profitability and works with management team to maximize revenue generation when product changes.
- Reviews and signs off on invoices.
- Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
- Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
- Reviews property performance on period basis with Region leadership.
- Verifies compliance with Avendra.
**Maintaining Revenue Management Goals**
- Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, update meetings, etc.).
- Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
- Balances inventory to drive same-day sellouts.
Works with property teams to meet or exceed revenue projections.
**Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)**
- Keeps brand leadership team, owners, and above property stakeholders in the know with property financial, guest satisfaction, and associate engagement performance
- Prepares and presents reports for owners and above property leadership using financial/performance data
- Conducts property critiques and annual business reviews.
- Participates in ad hoc owner conference calls and respond appropriately to owner requests.
- Responds to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
**Additional Responsibilities**
- Manages e-mail.
- Manages daily paper mail.
- Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).
- Provides follow-up information to Area/Regional leadership and brand team(s).
- Prepares for Area/Regional Team visits (e.g., pulling and consolidating relevant reports).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.
If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Pattaya Marriott Resort and Spa, 64 Moo 1, Pattaya City Chonburi, Thailand, Thailand, 20250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**InterContinental - Khao Yai Resort**
**About Us ** ** **  
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 18 brands. We are one of the world's leading hotel and resort companies. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. 
Five visionary brands make up our luxury collection.  These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels.   Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.   
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.  
**InterContinental Khao Yai Resort - General Manager**
InterContinental Khao Yai Resort is a luxury retreat located in the picturesque Khao Yai National Park region of Thailand. Designed by Bill Bensley, the resort features a unique railway-inspired theme, honoring the area's historical connection to Thailand's railway heritage. The resort offers 64 rooms, suites, and villas, including beautifully restored train carriages transformed into luxurious accommodations. Surrounded by lush greenery and tranquil lakes, guests can enjoy world-class dining, a serene spa, and immersive nature experiences, making it an ideal destination for relaxation and adventure.
**A little taste of your day-to-day:**
+ Leads all aspects of operational activities of the hotel. 
+ Develops creative ideas to drive local and international visitors to the Resort.
+ Drives F&B revenue to achieve ROI.
+ Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
+ Prioritizing relationships with owners, guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
**What we need from you: **  
+ Experience working in remote locations.
+ Seasoned luxury General Manager experienced in hotel operations in Asia.
+ Strong Food & Beverage background
+ Strong financial & commercial acumen with proven results.
+ Experience working in Asia and/or Thailand with a strong geographical knowledge.
+ Fluency in English. Other languages preferred.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Lead with Style, Culture, and Purpose - General Manager, Hotel Indigo Bangkok Thonglor**
Step into the vibrant heart of Bangkok's most stylish district as the **General Manager of Hotel Indigo Bangkok Thonglor** - a newly built 250-key lifestyle hotel that captures the spirit of its eclectic neighborhood. With a rooftop bar boasting panoramic city views, a locally inspired café, modern fitness centre, pool, and flexible meeting and function spaces, the hotel is designed to deliver immersive guest experiences that blend Thai charm with contemporary elegance. As part of the **IHG Hotels & Resorts** family - a global leader with over 6,000 properties in more than 100 countries - you'll be part of a culture that celebrates individuality, innovation, and meaningful travel.
In this pivotal leadership role, you'll take full ownership of hotel performance - driving revenue, elevating guest satisfaction, and nurturing a high-performing team. You will lead day-to-day operations with a sharp commercial eye, craft and execute strategies that resonate with both leisure and business travelers, and champion IHG's brand standards across every touchpoint. From implementing people development programs and succession plans to delivering elevated F&B experiences and cultivating community partnerships, your leadership will shape the hotel's identity and long-term success. You will be responsible for ensuring exceptional service delivery, financial accountability, asset upkeep, and operational efficiency.
We're seeking a dynamic and inspiring leader with 5-10 years of hotel management experience, ideally in lifestyle or premium brands, and a strong understanding of Bangkok's evolving hospitality landscape. A degree in hospitality or business, fluency in English (Thai or other languages a plus), and a proven track record of building collaborative teams and delivering results are essential. If you're passionate about creating meaningful guest experiences, empowering people, and driving performance with purpose - this is your opportunity to leave a lasting mark in one of Asia's most exciting hospitality markets.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Job Number**

**Job Category** Food and Beverage & Culinary

**Location** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy an