22 General Manager jobs in Thailand

Area General Manager
Job ID
218130
Posted
30-Apr-2025
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Bangkok - Krung Thep Maha Nakhon - Thailand
**About the Role**
As a CBRE Area General Manager, you will lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid profitable and sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.
This position will also lead the technical excellence for Thailand and drive the standardization of engineering best practices. They will provide an internal multi-skilled consultancy service to the site operations and business development team to match customer requirements and champion technical solutions & innovations through partnership with wider CBRE network. They should be able to mentor and grow the engineering standard of technical staff inherent to the account, ensuring knowledge share across the business within Thailand while promoting safe methods of working ensuring CBRE rules and procedures are implemented correctly.
**What You'll Do**
Strategic Planning and Review
+ Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders
Financial & Asset Management
+ Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
Operational Management
+ Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
+ Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
+ Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes
+ Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
+ Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
Business Development and Marketing
+ Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
Customer Relations
+ Represent CBRE in a professional and credible manner to customers and the public
+ Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
+ Focus on delivering excellent service level are maintained at times
+ Is contactable and responsive to customers at times
Quality and Safety Management
+ Monitor and identify areas of improvement as a matter of course
+ Create a culture of exceptional quality and innovation
+ Set an example of exceptional standard in all activities, language and communication
+ Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
+ Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
+ Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
+ Is constantly visible and accessible to the team
+ Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
+ Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
+ Build and encourage a culture of reward and recognition within the business unit
Technical
+ Actively participate in the development of innovative and cost-effective FM technical solutions that includes support the sales team in presales activities to develop engineering value proposition, responding to RFP/RFIs with technical expertise and insights, and conducting the gap analysis to ensure the feasibility and deliverability of proposed solutions.
+ Conduct site technical due diligence/surveys as technical expert as and when required, support the effective management of the technical Operations, Repairs and Maintenance (OMR) portion of the building(s) budget(s), providing budget variance reports when required and assisting with annual reconciliations.
+ Work directly with our operations and business development teams across Thailand, supporting and leading on maintenance and engineering management, as well as well work with APAC and Thailand leadership team on developing, deploying, and managing our strategy for maximizing and growing our technical services.
**What You'll Need**
Qualification and Experience
+ Master's or Bachelor's Degree from college or university and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.
+ Tertiary qualification in Engineering Studies preferable with Bachelor of degree from an accredited college or university in Electrical/Mechanical or Building Services related subject.
+ Professional certifications (e.g., LEED, CEM, FMP) will be an added advantage.
Communication Skills
+ Ability to comprehend, analyze, and interpret the most complex business documents.
+ Ability to respond effectively to the most sensitive issues.
+ Ability to write reports, speeches and articles using distinctive style.
+ Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group.
+ Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.
Reasoning Ability
+ Ability to solve advanced problem and deal with a variety of options in complex situations.
+ Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment.
+ Draw upon the analysis of others and make recommendation that have direct impact to the company
Financial Knowledge
+ Require in-depth knowledge of financial terms and principles.
+ Review complex financial/business analysis and reports.
+ Ability to analyze the most complete business/financial data and develop innovative solutions.
+ Develop and implement financial policies and procedures.
+ Oversee and approve business unit budget
Other Skills and/or Abilities
+ Intermediate experience with Microsoft Office Suite.
+ Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation
+ Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services
+ Highly developed interpersonal skill, enthused by fast paced, high growth environment
+ Self-starter, confident, composed and result focused
+ Ability to balance strategic thinking with tactical delivery of client satisfaction
+ Ability to gain trust and support of top-level management and key client decision makers
+ Ability to manage conflict and crisis situations effectively
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number** 25120491
**Job Category** Food and Beverage & Culinary
**Location** Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**Skills and Knowledge**
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Management of Financial Resources** - Determining how money will be spent to get the work done, and accounting for these expenditures.
- **Administration and Management -** Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- **Applied Business Knowledge** - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
- **Management of Material Resources** - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Food and Beverage/Culinary Goals**
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Strives to improve service performance.
**Developing and Maintaining Budgets**
- Develops and manages Food and Beverage budget.
- Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
**Leading Food and Beverage/Culinary Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Empowers employees to provide excellent guest service.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
- Brings issues to the attention of Human Resources as necessary.
- Ensures employees are treated fairly and equitably.
- Coaches team by providing specific feedback to improve performance.
**Additional Responsibilities**
- Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25124817
**Job Category** Food and Beverage & Culinary
**Location** Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Taking an Entrepreneurial Approach to Driving the Restaurant Business**
- Understands financial opportunities by surveying restaurant demand.
- Partners with key individuals in the local community to assess opportunities.
- Identifies and analyzes competitors.
- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
**Leading Significant Marketing/Public Relations/Media Activities**
- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
- Supports on-site/off-site public relations opportunities to promote the restaurant.
- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
- Serves as the primary point of contact for restaurant events.
- Participates in local networking activities, which are often off-property, in support of the restaurant.
**Managing Day-to-Day Restaurant Operations**
- Supervises and manages employees.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Conducts daily "taste panels" to educate, drive sales and create sales goals.
- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
- Monitors compliance with all applicable laws and regulations.
- Monitors adherence to liquor control policies and procedures.
- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
- Monitors alcohol beverage service for compliance with local laws.
- Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Advocates sound financial/business decision making.
- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Fostering an Environment that Creates Exciting and Memorable Guest Experiences**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants.
- Addresses guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Verifies corrective action is taken to continuously improve service results.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing and Conducting Human Resource and Talent Management Activities**
- Actively participates in the hiring process to identify the right talent to support the outlet's concept.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Facilitates the fair and equal treatment of employees.
- Strives to improve employee retention.
- Monitors employee attendance of on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Encourages recognition of employees across areas of responsibility.
- Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
- Establishes guidelines so employees understand expectations and the work.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish own work.
- Monitors and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.
- Provides work-related training, supervising, follow-up and hands-on management.
**Additional Responsibilities**
- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25097595
**Job Category** Food and Beverage & Culinary
**Location** Bangkok Marriott Marquis Queen's Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Responsibilities**
- Establishes and implements a logistics business vision that directly impacts the strategies and business results within the area of responsibility.
- Makes directional and high-level managerial decisions and recommendations in order to achieve business and financial results, therefore preventing loss of partnerships and eliminating the risk of sizeable expenditures of time, human resources and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs, and initiative.
- Develops and maintains partnerships and relations with the customers.
- Contacts the customers frequently in order to understand and fulfill their needs.
- Provides leadership support to his/her management teams.
- Develops and directs the implementation of goals, objectives, policies, procedures, and work standards; Prepares and administers budgets, including determining staffing and operational needs, Approves and monitors budgeting and expenditures.
- Plans, organizes, administers, reviews, and evaluates the performance of his/her management team and the work of professionals through subordinate levels of supervision.
- Monitors the management of the team to ensure that the set goals and objectives are met, policies and procedures are followed, and services are provided effectively and efficiently, Corrective action is taken as appropriate.
- Handles high-level managerial responsibilities for the sectors including conferring with and representing the sectors in country management meetings, regional offices, various government agencies and the public, overseeing preparation of periodic and managerial reports and providing financial approval on documents.
- Performs other managerial duties of a similar nature or level.
- Scope of Responsibility will cover PTTRM, Starbucks and CRG, representing a significant proportion of the Retail business.

LI-DNP

**Requirements**:

- Bachelor’s degree in any related field
- Minimum 10 - 15 years experienced in logistics management
- Big box retail DC experience
- Retail account management experience, at a senior level
- DC stock management
- Cross Dock & Fresh Food DC management
- DC Automation
- High Accountability

Job Reference: TH00175

Responsible to define and set up infrastructure in-Country and go-to-market (GTM) model for Thailand's Commercial strategy in partnership with Divisions, based on market opportunities; gradually increasing customer value creation and market share gains, meeting company expectations and leveraging full Thermo Fisher value proposition and in partnership with Divisions and Functions.
Drive overall growth and commercial execution in-Country across all Divisions, including driving optimization and performance of distributors across Thailand.
Deliver in-Country goal tree objectives and Annual Operating Plans (AOP); including revenue growth, profitability, expense control, free cash flow, process optimization, productivity, employee development, and customer satisfaction, improving results through a metrics-driven, continuous improvement culture.
Initiate and lead the Strategic business plan, anticipating potential market / economic shifts in order to seize new opportunities and mitigate business risks.
Lead government relations and strategic investments, partnering with Divisions regionally and globally.
Partner with HR to set up employment model and policies to position Thermo Fisher as an employer of choice.
Establish and lead high-performance organisation and leadership team, with strong pipeline of building talent at all levels and across all functions.
Develop and nurture networks and relationships across key customers, suppliers, industry forums, trade bodies and governments.
Advocate for the customer, for product quality and compliance and for providing excellence in customer solutions. Acts as brand ambassador for Thermo Fisher Scientific in Thailand.
Critical contributor to the overall direction of development of the Thailand market as part of the SEATW leadership team.
Champions and set high standards for health and safety of all employees, holds leaders to account to identify, assess and address EH&S issues in the workplace.
Drive employee engagement by role modelling Thermo Fisher Scientific leadership competencies and 4i Values and building a One Thermo Fisher culture across Thailand.
Act as the Voice of the Company to Thailand, and vice-versa.
Qualifications Demonstrated commercial experience, including track record in business development and driving customer allegiance - experience gained across several target segments, go to market models, divisions and functions. Track record for driving growth through both organic means and acquisition.
Experience involving managing financial performance, capital and budget (P&L responsibilities, budget management, capital allocation, and treasury); experience dealing with difficult, challenging and/or complex financial issues (restructuring debt, funding acquisitions, etc).
Experience with significant people demands, track record of attracting & developing talent, developing bench strengths and managing complex, diverse and remote workforce.
Experience managing through a downturn or responding to and fixing a failed initiative or poor performance in the business.
Experience with large scale reorganisation, including scaling up for fast growth as well as downsizing and restructuring.
Experience being a spokesperson or advocate representing the organisation externally and/or building partnerships with customers, suppliers, investors, government agencies and regulators, industry groups, board of directors and the community.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to.
Benefits We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
**Job skills required**: Compliance, Business Development

**Additional Information**
**Job Number** 25124920
**Job Category** Administrative
**Location** Pattaya Marriott Resort and Spa, 64 Moo 1, Pattaya City Chonburi, Thailand, Thailand, 20250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Lead with Style, Culture, and Purpose - General Manager, Hotel Indigo Bangkok Thonglor**
Step into the vibrant heart of Bangkok's most stylish district as the **General Manager of Hotel Indigo Bangkok Thonglor** - a newly built 250-key lifestyle hotel that captures the spirit of its eclectic neighborhood. With a rooftop bar boasting panoramic city views, a locally inspired café, modern fitness centre, pool, and flexible meeting and function spaces, the hotel is designed to deliver immersive guest experiences that blend Thai charm with contemporary elegance. As part of the **IHG Hotels & Resorts** family - a global leader with over 6,000 properties in more than 100 countries - you'll be part of a culture that celebrates individuality, innovation, and meaningful travel.
In this pivotal leadership role, you'll take full ownership of hotel performance - driving revenue, elevating guest satisfaction, and nurturing a high-performing team. You will lead day-to-day operations with a sharp commercial eye, craft and execute strategies that resonate with both leisure and business travelers, and champion IHG's brand standards across every touchpoint. From implementing people development programs and succession plans to delivering elevated F&B experiences and cultivating community partnerships, your leadership will shape the hotel's identity and long-term success. You will be responsible for ensuring exceptional service delivery, financial accountability, asset upkeep, and operational efficiency.
We're seeking a dynamic and inspiring leader with 5-10 years of hotel management experience, ideally in lifestyle or premium brands, and a strong understanding of Bangkok's evolving hospitality landscape. A degree in hospitality or business, fluency in English (Thai or other languages a plus), and a proven track record of building collaborative teams and delivering results are essential. If you're passionate about creating meaningful guest experiences, empowering people, and driving performance with purpose - this is your opportunity to leave a lasting mark in one of Asia's most exciting hospitality markets.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**IMG - International Markets Group e.g. Australia & New Zealand, India, South Africa, Thailand, emerging and distributor markets**
**Leads IMG Integrated Customer Communications Strategy across Brand, Product and Experiences**
+ Owns and leads development of integrated customer communications strategy and content spanning Marketing, Social, CX, FCSD, VP and Connectivity, including Strategic Intent and Creative Brief through to Brand Story and Creative Development.
+ Responsible for integrated customer communications strategy playbook, adoption, and sustainment.
+ Enables and supports IMG local Markets with integrated communications strategic capability and development.
+ Responsible for overall integrated customer journey communication architecture, moments, and resulting strategies
+ Determines role of Brand, Product, CX, and CRM offerings in customer communications strategy.
+ Acts as primary IMG Central liaison with local Market MarCom leads for customer communications, ensuring collaboration and integration of central initiatives.
+ Leads and provides strategic counsel on IMG market research programs relating to customer communications.
+ Leads IMG Marketing Communications strategic business projects, reviews and sprints as required.
+ Supports on marketing strategy for special IMG business and communications projects.
+ Sets the early direction of brand and customer communication strategy to support IMG's EV transformation, inclusive of Connectivity and Marketing Services.
**Leads IMG interface with Global Marketing for Brand, Product and Experiences**
+ Represents IMG in Global Marketing meetings and leads responses to Global/CMO office assignments on customer communications integration/assets working with Agency partners and market leads.
+ Serves as regional SPOC for both IMG led and globally led Asset Development programs, including the IMG-led Ranger global assets workstream.
+ Responsible to champion and manage IMG Brand Licensing and Merchandising requirements with global office.
+ Leads rollout of global brand strategy and guidelines across IMG
**Manages Agency partners to deliver Integrated Customer Communications**
+ CX: Defines and leads CX customer communications strategy and content
+ Connectivity: Leads integrated customer communications of Connectivity offerings e.g. FordPass / SYNC®
+ Manages Fixed Marketing budgets, identifies ongoing efficiencies and business optimization opportunities related to assets and communications.
+ Co-leads annual Agency rating process and global submissions/reviews related to customer communications.
**Leads Development of regional scalable Creative Assets for Brand, Product and Experiences**
+ Leads development of scalable demand creation/fulfillment mid-funnel content.
+ Leads development of regional launch and sustainment of 360° creative assets in support of local market requirements ensuring maximum flexibility, reusability, and production efficiency between IMG markets.
+ Supervises agency resources and regional launch budget on delivery of assets as defined in the Scope of Work.
**Leads Development of Marketing GTM Launch Plan**
+ Leads development of centralized marketing launch/GTM plans and execution for IMG.
+ Leads IMG regional marketing launch meetings and activities as required.
+ Leads integration of marketing launch plans cross-functionally e.g. Media Comms, CX, Training, etc
+ Leads and governs centrally led IMG Product / Non-Product GTM customer communication planning.
**Co-Leads Regional Marketing Communication Governance**
+ Responsible for IMG governance and implementation of global brand framework, standards and tools.
+ Co-leads the integrated marketing GTM process of new products, services, and experiences for IMG, in close collaboration with global, regional, and market business leads.
+ Co-leads Brand, Product, Service, and Experiences Immersions, Launch Review milestones, and GTM meetings.
+ Leads IMG governance processes and interfaces with market partners on Brand, Product and Experience as relates to Marketing Communications.
**Guides Effective, Efficient Media Strategy**
+ Develops regional media strategy and tools to support market media effectiveness and efficiency.
+ Responsible to lead scalable regional media partnership innovation, pilots, and test/learn initiatives e.g. Google, etc.
+ Reviews regional media spend and performance, provides guidance on effectiveness/efficiency opportunities.
**Direct Reports**
+ Actively manages and develops LL6/GSR direct reports, supporting talent growth and retention
+ IMG Marketing Integration Fulfillment Manager (LL6). GM IMG MS&I strategizes/designs/plans customer communications integration while Marketing Integration Fulfillment Manager ensures implementation end-to-end.
+ IMG Governance and Distributor Marketing lead to support with GTM coordination, agency scope, and distributor marketing materials.
_(Refer to JD above)_
#LI-PC
+ Degree in Marketing or Business Management
+ At least 15-20 years of experience in Marketing, Brand and Communications
+ Automative experience is beneficial
+ Prior experience in brand strategy, developing marketing launch strategy / plans will be beneficial. Product marketing competency is an advantage.
+ Expert communication skills and a high-performance collaborative team player.
+ Strategic, proactive leader with superior management skills and senior presence
+ Optimistic 'can-do' attitude, promoting customer centricity and simplification.
+ Dependable, committed, and highly responsible to deliver outcomes
+ Confidently able to lead, motivate, and manage others by influence - especially important with cross-functional integration
+ Experience with Regional Marketing and understanding of IMG markets
+ Flexibility on working hours given global HQ and market time zone differences
+ Ability to lead and manage NDA projects, craft business narratives suitable for review with executive level leadership.
**Requisition ID** : 45579