172 Application Support jobs in Thailand

Roles

• Analyze complex incidents and troubleshooting
• Ensure to update troubleshooting guidebook & FAQ
• Understand products thoroughly and can advise customers suitable solutions on timely matters
• Raise and own ticket to infra or dev for real incident, with reproduction steps
• Build product support skill for Junior App Support (Have Experience)

Job Description:

• Solve problems and advise troubleshooting for customers.
• Follow up and be responsible to work on problems notified in the system through all channels.
• Provide advice and assistance to customer about the program installed
• Coordinate various departments (Infra, Business Partner, Developer) to achieve the objectives.

Qualifications:

• Bachelor's Degree or higher in Computer Science, Information Technology, Business Computer or related field.
• Good command of English
• Have service mind
• Have communication and negotiation skills
• Able to work in shifts and work on holidays.
• Good problem solving and analytical skills

Job Description

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to ensure timely resolution. Query affected orders or users to determine critical impact levels.
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.

Requirements

• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

Job Description:

- Perform root cause analysis and propose technical solutions for recurring problems.

- Write and maintain SQL queries to analyze and troubleshoot data-related issues.

- Make minor code changes or enhancements in C# / .NET applications under supervision.

- Support deployment and patching processes of application updates.

- Document issue resolutions and maintain application knowledge base.

- Collaborate with developers, QA, and infrastructure teams to investigate, test, and resolve production incidents.

- Assist in application configuration, parameter setup, and workflow mapping.

- Use low-code/no-code tools to assist in rapid application changes or reporting tools.

- Monitor application health and performance, escalate critical issues where necessary.

Qualification:

- Thai Nationality

- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

- At least 1 year of experience in an Application Support, Technical Support, or Software Maintenance role — or have completed an internship in a similar role.

- Basic to intermediate knowledge in C# / .NET and ability to understand and debug code.

- Proficient in SQL — capable of writing SELECT, JOIN, and basic stored procedures.

- Familiar with one or more Low-Code platforms is an advantage.

- Understanding of system integration, APIs, and software lifecycle management is a plus.

- Strong problem-solving skills, service-oriented mindset, and attention to detail.

- Good communication skills; able to work with both technical and non-technical teams.

- Able to work independently and under pressure with good time management.

• Analyze and resolve incidents within SLA.
• Monitor systems using Nagios, Dynatrace and automate tasks via Bash, PowerShell, or Python.
• Investigate logs, APIs, and database issues (SQL, MongoDB, MySQL, Oracle, SQL Server).
• Support web servers (Apache, Nginx, IIS) and middleware (Jboss).
• Work with CI/CD tools (Jenkins, Git, Bitbucket).
• Provide off-hours support when needed.
• Coordinate with dev teams and report progress regularly.

• Bachelor's in Computer Science or related field.
• 2–5 years' experience in technical support or application ops.
• Strong in Linux/Unix, Windows Server, basic networking (DNS, TCP/IP), and cloud platforms (AWS, Azure, GCP).
• Experience with containers (Docker, K8s, AKS) is a plus.
• Logical thinker, service-minded, and multitasker.

About the role

1. Provide technical support and troubleshooting for a range of business applications, with a strong emphasis on RPA tools and processes
2. Assist with the configuration, deployment, and maintenance of RPA solutions
3. Collaborate with cross-functional teams to identify and resolve application-related issues
4. Develop and document standard operating procedures for application support and RPA operations
5. Provide training and knowledge sharing to end-users on the effective use of supported applications and RPA technologies
6. Continuously monitor system performance and identify opportunities for process improvements

This role is to ensure that the application system is aligned with the organization's IT goals and business objectives. This individual will analyze the business needs for development, and design IT-related activities for the streamlined operation of a business that is related to application.

Responsibilities:

• Daily operations of the IT department including IT application and Infrastructure.
• Developing and improving POS and Application processes, procedures, and tools to integrity, and reliability, and reduce mistakes.
• POS and Application project implementation by using existing or new technology that improves the performance of a company.
• Coordinate with vendors and other IT team members (including SAP and infrastructure) for problem resolution of all issues related to infrastructure. And sharing knowledge with team members.
• Provide the working report or any request to the supervisor.

Qualifications:

• Bachelor's or master's degree in computer science, Engineering, Information Systems, or Business.
• At least 2 - 5 years of experience in POS and Applications.
• Experience supporting POS applications, Infrastructure, and IT operations systems.
• Strong knowledge of POS systems and business processes.
• Good interface API/ETL, SQL command, and data analysis.
• Good business process knowledge in Retail operation and F&B operation.
• Basic SAP knowledge and Interface CAR.
• Strongly service-minded and demonstrated collaborative.
• Key skills needed are communication and coordination.

Technical Support – POS Experience

• Minimum 3 years of experience in Technical Support.
• At least 1 year of specialized experience working with POS (Point of Sale) systems.
• Proficient in using JIRA or other ticket management systems.
• Required to work on-site at the office during the first month; after that, the role will primarily be Work From Home (WFH).
• Contract duration: 6 months (with a possibility of extension).

About the role

1. Provide technical support and troubleshooting for a range of business applications, with a strong emphasis on RPA tools and processes
2. Assist with the configuration, deployment, and maintenance of RPA solutions
3. Collaborate with cross-functional teams to identify and resolve application-related issues
4. Develop and document standard operating procedures for application support and RPA operations
5. Provide training and knowledge sharing to end-users on the effective use of supported applications and RPA technologies
6. Continuously monitor system performance and identify opportunities for process improvements

คุณสมบัติ :

เพศ : ไม่จำกัด

อายุ : ไม่จำกัด

วุฒิการศึกษา : ปริญญาตรี สาขาคอมพิวเตอร์ / เทคโนโลยีสารสนเทศ หรือสาขาอื่น ๆ ที่เกี่ยวข้อง

ยินดีรับเด็กจบใหม่

หน้าที่ความรับผิดชอบ :

1. ดูแลและสนับสนุนการใช้งานระบบซอฟต์แวร์หรือแอปพลิเคชันต่าง ๆ เพื่อให้สามารถทำงานได้อย่างมีประสิทธิภาพและตอบสนองความต้องการของผู้ใช้งานในองค์กร

2. วิเคราะห์ หาสาเหตุ และแก้ไขปัญหาที่เกี่ยวข้องกับการใช้งานแอปพลิเคชัน เมื่อเกิดปัญหา

3. ให้คำปรึกษาแก่ผู้ใช้งานเกี่ยวกับวิธีการแก้ไขปัญหาเบื้องต้น

4. จัดทำคู่มือการใช้งานและให้การอบรมผู้ใช้งานเกี่ยวกับแอปพลิเคชัน
5. พร้อมศึกษา และเรียนรู้ ระบบซอฟต์แวร์หรือแอปพลิเคชันต่าง ๆที่ทาง โรงพยาบาลจะนำเข้ามาใช้งาน และช่วยจัดหาเมื่อมีผู้ต้องการ

จำนวน : 2 ตำแหน่ง

454 ถนนจรัญสนิทวงศ์ แขวงบางอ้อ เขตบางพลัด กรุงเทพฯ 10700

1723

โรงพยาบาลยันฮี Yanhee Hospital

รถประจำทางที่ผ่าน

สาย 18, 110, 203, ปอ.18, ปอ.203

วิธีการเดินทางโดยรถไฟฟ้า

สามารถเดินทางโดยรถไฟฟ้า BTS ไปยังสถานีอนุสาวรีย์ชัยสมรภูมิ จากนั้นเดินทางโดยรถเมล์สาย18(ฝั่งรพ.ราชวิถี) หรือแท็กซี่ มายังโรงพยาบาลยันฮี